CB Hotels and Accommodations Choice Hotels

Choice Hotels review: Cancellation by Choice Hotel of reservation

Jill and Dennis Miller of US

Nov 05, 2025 5:53 pm EST

Verified customer

Featured review

On August 3, 2025 we made a reservation for 3 nights beginning Oct 23, 2025 at Sleep Inn, Bowling Green Ky which was confirmed by the hotel. On Oct 22 at 5:08pm the hotel sent us a notice of cancellation. We called the hotel and they said they were overbooked and Corp had directed them to cancel all multi day reservations. We called Corp who said the hotel was privately owned and they couldn't help us. At this late date there were few hotels of this quality available. We found 1 whose rates were higher resulting in higher charges to us. Even after the stay both the hotel and corporate have refused to own up to this customer service problem, or offer any compensation or apology for our loss. The customer service rep in Corp would not provide anything other than her first name, no directions as to who to contact about this, and even refused to provide a supervisor name.
We no longer trust Choice Hotels and their affiliates to do the right thing as apparently there is no recourse for cancelling our reservation at the last minute on day before arrival. They want us to cancel a reservation before 24 hours of date, but apparently they don't mind cancelling our reservation at 5 pm the day before arrival. Would not even offer additional rewards points for the inconvenience and compensation for our loss.

Claimed loss: $400 for total 3 night stay

Desired outcome: Rewards points for equivalent to 3 night stay as an apology and coverage of our loss.

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Choice Hotels Contacts

Choice Hotels phone numbers

132 400

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Australia

1800 500 600

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Ireland

+1 (800) 180-1380

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India

+1 (800) 364-6835

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Mexico

800 616 1147

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+1 (301) 592-5126

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+1 (301) 592-6687

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+1 (877) 424-6423

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Hotel Reservations

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Vacation Rental Reservations

+1 (800) 300-8800

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Customer Relations

+1 (800) 521-2121

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Choice Privileges Reservations

+1 (888) 770-6800

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Choice Privileges Service Center

+1 (866) 263-2058

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Choice Privileges Visa

+1 (866) 599-5070

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Barclaycard Customer Service

+1 (866) 291-9816

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Customer Service, Spanish

+1 (800) 267-3837

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Customer Service, French

+1 (800) 654-6200

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Customer Service, International Languages

+44 800 444 444

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France

+49 800 185 5522

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Netherlands

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+852 800 962 532

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Japan

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Choice Hotels emails

webmaster@choicehotels.com

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Support

Choice Hotels address

6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States

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