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CB Hotels and Accommodations Choice Hotels
Choice Hotels

Choice Hotels review: False information given

G
Author of the review
6:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called the national booking headquarters of Sleep Inn hotels/Choice Hotels to inquire if there was a functioning hot tub at the Sleep Inn in Midland, Michigan. Was emphatically told there was. I then booked the hotel on booking.com because it had the best price. This was for 11/17/27 and on 11/17/25. Upon arrival at the hotel was told no hot tub for years. Contacted Sleep Inn national again and the second agent said the same thing--there is a hot tub. Had him talk to the desk clerk and she told him that there is no hot tub. Really looked forward to my wife and I relaxing in the tub. So I have this to say: Do not book with Sleep Inn or Choice Hotels without jumping through the hoops of talking to the hotel directly, which is hard to do, or do not book with them at all. Full Stop.. Was egregeously given false information. Not happy.

Desired outcome: Adjustment to cost of overnight stay.

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  1. Choice Hotels Contacts

  2. Choice Hotels phone numbers
    132 400
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    Australia
    1800 500 600
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    800 616 1147
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    +1 (800) 521-2121
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    +1 (888) 770-6800
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    +1 (800) 267-3837
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    +44 800 444 444
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    +34 900 998 914
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    Japan
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  3. Choice Hotels emails
  4. Choice Hotels address
    6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States
  5. Choice Hotels social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2025
  7. View all Choice Hotels contacts
Choice Hotels Category
Choice Hotels is ranked 60 among 99 companies in the Hotels and Accommodations category
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