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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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5:31 pm EST

Choice Home Warranty Automatic renewal without authorization

I did not renew my policy. Company charged a month renewal to my credit card on 11/26/2020. I have filed a complaint with them and also disputed the claim with my charge card company. I do not want the policy renewed.
Policy #[protected]

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11:34 am EST

Choice Home Warranty Non stop solicitation

I never requested a quote from this company. When they call me I tell them I am not interested. They tell me that if I don't stay on the line that they will not stop calling me. They call me 4-7 times a day on different numbers. Blocking the numbers doesn't do any good. I told them I don't have a home and I don't need their services and they say that is not a good reason for them to stop calling. I stayed on the line for them to put me through to the next person to see if I could get this to stop and the sales representative demanded my credit card information and address. I said no, yet the calls never end.

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7:46 pm EST

Choice Home Warranty Vendor management

I have been a vendor with Choice Home Warranty for the year of 2020. So far they have managed to figure out ways to not pay me. Also they advertise payment in 30 days. It's more along the lines of 60 days now. I cannot afford to carry their debt for that long and then find out that they decided to not pay an invoice. I hear from their customers how terrible they are on the customer end and I see it from the vendor end. They deny customers who have legitimate claims. They offer customers "builders grade" replacement appliances. I am a builder. I have no idea where CHW gets their builder grade pricing from.

There is no recourse with this company. I have attempted to reach out to them and get assistance from someone in management. But no one cares enough to call be back.

Please help!
Bob

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Jeremy Novak
, US
Feb 02, 2021 1:34 pm EST

I am a contractor in Alaska and signed on to perform work for them. They requested my pricing rates for work to be performed then cut my rate to below the cost for me to send a technician to do the work. I have sent in cost of repair to CHW, only to have the price cut. When I try to inquire to the change in price, I get no response. I have done 5 work orders for them at a lose for my company, I will not be doing anymore work for them.

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6:51 pm EST

Choice Home Warranty Home warranty service

Microwave has broken at least 4 times. Keep sending random technicians with not much experience to repair microwave. Been broken passed 2 weeks. No microwave for thanksgiving. Company came today to repair. Stated it was fixed and left. Microwave still broken. Notified choice home warranty. They do not care. I have to wait for company to come back when they can. Microwave still broken. 2 weeks. I have paid $240 in service fees on this microwave. Could have replaced it. They are stealing my money monthly.

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1:21 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Choice Home Warranty Hot water heater and furnace.

On August 14th I put in a claim for hot water heater. It took them over 30 days to respond with a tech. In the mean time the hot water heater leaked and flooded my basement. They refused to replace the furnance. That ended up costing me $3400 to replace. They said they wouldnt replace because of flooding. Had they got a tech to me faster that could have been avoided.
They took so long getting the paper work to the tech. I went ahead and paid for it .. I was out of water for 30 days.. Now they wont pay the tech and he wont refund me my money til He get his money from them. It has now been over 3 months.

CHW Logo

Tuesday September 15th, 2020

Claim 97110399

904 Scott St

Muscatine IA 52761

Dear Peggy Iverson,

This letter is in reference to your Heating System claim. We have carefully reviewed the details of the claim and a coverage determination has been reached.

During the coverage period, our sole responsibility will be to arrange for a qualified service contractor to repair or replace, at our expense, the systems and components mentioned as "Included" in accordance with the terms and conditions of your contract so long as such systems and components:

Are located inside the confines of the main foundation of the home or attached or detached garage (with the exception of the exterior pool/spa, well pump, septic tank pumping and air conditioner);and
Become inoperative due to normal wear and tear; and
Are in place and in proper working order on the effective date of this home warranty contract. This contract does not cover any known or unknown pre-existing conditions. Coverage is for occupied, owned or rented residential property.

Your claim was submitted on 09/10/20 and was assigned to Tappendorf Plumbing on 09/14/20. After the appointment date on 09/14/20 the technician submitted details pertaining to your system failure.

It has been determined that the furnace is failing due to water damage.

Please refer to your terms and conditions section F number 8; we are not liable for conditions caused by fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling of home, storms, accidents, pest damage, acts of god.

Appeal Rights

You may request a review of this claim in writing by visiting https://www.choicehomewarranty.com/cads/claimreview.php?ccid=pqMKKfNxrE-Atng6vaQIy6EjJjlQPA8ZR6i9eF6g1g0. The request for review must be sent within 7 days of receipt of this letter and state the reasons why you feel your claim should have been approved.

Nothing contained in this letter should be construed as a waiver of any rights or defenses under the policy. This determination has been made in good faith and without prejudice under the terms and conditions of the contract, whether or not specifically mentioned herein.

Thank you for choosing Choice Home Warranty to be part of protecting your home from unexpected covered repairs.

Sincerely,

Team CHW

* Click Here to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties.

© 2018 Choice Home Warranty | 1090 King George's Post Road | Edison, NJ 08837

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Resolved

there hasnt been anything resolved with this. no emails no phone calls. when I call them all I get is the run around.

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11:43 am EST

Choice Home Warranty I am having trouble getting a case manager to call me and resolve claim dispute.

I have been trying to get a claim dispute resolved since 10-27-20. I have called and emailed many, many times and cannot get a return phone call to get problem resolved — five emails and over a dozen phone calls to the customer service and no calls back from case manages! No resolution. Great
Case managers — I'm being sarcastic!

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5:51 pm EST
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Choice Home Warranty Dishwasher

Choice Home Warranty said not repair my dishwasher, "It is more cost-effective to replace your Dishwasher than to repair it", because the parts to repair my dishwasher are not available or too expensive and instead the said they will replace it.
Make - KitchenAid
Model - KUDS03FSBL3
Choice Home Warranty is offering $229.99 to replace the dishwasher.
The actual cost to replace is $1, 899.00
https://www.kitchenaid.com/major-appliances/dishwashers/integrated-control/p.44-dba-dishwasher-with-freeflex-third-rack-and-led-interior-lighting.kdpm804kbs.html?

I would like to Choice Warranty to pay the actual replacement cost $1, 899.00

I've appealed their decision multiple times and Choice will not increase the amount they are willing to pay.
Dishwasher was inspected for repairs on Thursday, August 27th, 2020 by service vendor chosen by Choice Home Warranty.

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Bob Wickham
, US
Nov 30, 2020 7:48 pm EST

As a vendor of CHW I have seen this and experienced it many times, where they will pay for a "Builders Grade" appliance. As a builder I would love to pay $229.99 for a dishwasher, but they don't exist anywhere except in the CHW pricing guide.

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2:52 pm EST

Choice Home Warranty Failure to follow through with claim and no available agents to answer your calls

We lost heat Sunday evening. We immediately filed a claim that evening. After no response from a live or computer-generated agent, I called Choice Home Warranty Wednesday Nov 18 and left a message. Later that evening I received an email stating that I could use the reimbursement program. I also spoke with a sales agent that I had purchased a previous Choice Home warranty with and she checked to see which HVAC companies were approved lenders.

Nov. 19th Airone HVAC came and assessed our needs. I left a message with Tracey, our sales representative, but no response. Airone returned and fixed our heating unit today, Nov. 20. I received an automated call late last night with an inaudible message about a repair company that would assess our claim Nov. 23.

We are being told that no part of our out-of-pocket expense will be covered. This is the second home warranty we have purchased with Choice Home Warranty. Their service has been horrible. We literally had a water line burst and was flooding our yard and they left a message that a technician would be there in 7 days!

We will be asking for our 3 year contract money to be returned and the warranty to be canceled if this issue cannot be resolved.

Regards,
Michelle Doscher

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Update by Michelle Doscher, PhD
Nov 20, 2020 2:55 pm EST

I do not understand their recent ability to follow through and process claims. Are they going bankrupt? Is this why no one answers your calls and they claim no venders are available? I spent over $1600 for a second home warranty with this compare. I feel everyone that has filed a complaint their pain. It is frustrating how this company is ripping us off.

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10:59 am EST

Choice Home Warranty Contract breach

I have the Ultimate package with Choice Home Warranty. My water heater sprung a leak and upon inspection it is determine that I have high water pressure. My contract covers this as well but CHW will not honor this repair because the tech did not state this in his report. I just moved into this house in July and my agent purchased this to cover use on these unknowns. CHW is finding every loophole to avoid this repair. This is a rip off for people unless you have a brand new home, this company will not cover anything. My toilet cracked and they stated they don't cover cracked porcelain.

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10:03 am EST

Choice Home Warranty Fail to follow contract and terrible customer service

I called my first claim in august 2019. The needed to replace the computer component on my new dishwasher as it was running long cycles and not draining. This year, it started doing the same thing. A tech came in august, was rude, and didn't correct the issue. For weeks I attempted to call choice to get another tech to come out. Their automated service never called back. Finally in september I waited at least an hour on hold to talk to someone and schedule an appointment. They wanted me to pay another service fee, which I stated I would not as I was trying to reach them for weeks from the lack of repair the previous month. I requested management assistance and it took weeks and threatening to cancel my account before they agreed to send someone out. They sent another tech who wanted to reroute the drain to the disposal before changing out the computer components. Choice denied this "fix." I asked customer service what the next step would be then, and they said I needed to contest the decision in order to move on with getting the dishwasher fixed. I was assigned a "case manager" who was out of town when I called. I emailed her with a summary of the events to date and a list of what I saw as options to proceed. Without any call, email or other conversation, I received notice that my account was cancelled and they were only going to refund me less than a third of what I stated should be the pro-rated amount left on my account. Since then, they refuse to talk to me stating "my account is closed, there is nothing to do." I have stated that the account wasn't supposed to be closed and have requested upper management assistance multiple times. They have continued to ignore all requests for dialogue or resolution. This company is blatantly avoiding any responsibility to fix the dishwasher issues originally presented, and instead have further exasperated the situation.

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Update by alwaysno18
Nov 07, 2022 10:29 am EST

This should NOT be marked resolved.

They still have not resolved the situation... no service, no refund.

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3:16 pm EST
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Choice Home Warranty Home warranty services

Filed Warranty claim on 10/5/20 for washing machine that stopped working ~9/26/20. They sent a technician out (AZ Appliance Tech) on 10/9. Needed parts, and came back on 10/14. Needed more parts. Came back on 10/21, still needed more parts. Came back on 10/22. This time the Tech told us that the machine was beyond repair and was recommending replacement. Instead of replacement, they sent the same company back to "perform one more diagnostic" and the tech came back on 10/27. Again, stated that the machine was beyond repair and removed all the new parts they had installed, but did not reinstall old parts. The recommended replacement. Warranty company "reassigned" the claim to a different company (Sears) who cam on 10/30. Sears Tech told us that because the other company did not reinstall old parts that they would not touch it and said it was probably not repairable. On that I received an email on 10/30 from CHW stating to find my own technician and submit bill for reimbursement. Called for manager on 10/31, then received email that the claim had been "reassigned" again to an Urban Appliance Repair and scheduled for 11/4. After 4 weeks, 6 Technician Visits, and two companies stating to replace, we went and bought a washer.

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2:04 pm EDT

Choice Home Warranty Plumbing

I called choice home warranty to exercise my policy in order to affect repair to a "running toilet" (which was running up my water bill by the day) and 2 leaking faucets on oct 14th. I explained the immediacy of the issue with respect to my toilet. The company scheduled the appt for 20th between 11-3pm, I called back immediately to amend the time as I had an afternoon appt. Was rescheduled for 7am-11am. On the day in question the provider hadn't called by 10:15 so I called to inquire what had happened, turns out they never informed the plumber of the change in appt? The plumber arrived & assessed the situation, called for authorization & told me they would only approve the cheapest replacement fixture, not the brand I currently have, this was ridiculous as I have 2 faucets in the same bathroom now to have different brands! As I called to dispute the issue, the plumber left and told me he had been replaced b y the company? Now the earliest appointment for the replacement is oct 23rd! My toilet has been running for 9days! My water bill my ex ceed my mortgage this month... This is an insurance policy? Oh did I mention the policy doesn't even cover the full price of the repair (additional 140dollars)!

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2:45 am EDT

Choice Home Warranty Oven

My oven I filed a claim on 09/08 of 20 and about my oven and its still not resolved. And they giving axcuses and run around. And they did the same to my microwave, I had to replace it myself.

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11:44 am EDT
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Choice Home Warranty Washing machine

After receiving a payout offer of $29.00, I requested a claims review for my washing machine on September 23. I have heard nothing from Choice Home Warranty since then.

I have left messages for Nichols Heard on seven different occasions. I have tried to contact her supervisor with the same results.

I am asking for Choice Home Warranty to adhere to the contractual commitment of " repair or replace item".

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4:38 pm EDT
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Choice Home Warranty Service and fraud

I purchased a policy with C H W
My premium was 40.00 per month.
On 28 August 2020, I had my hot water heater go bad, and subsequently, it did close t0 10 K all tolled.

I called CHW for 8 days, yes eight days, and each time they were supposed to dispatch some one to my home and assess the situation.
I had to stay in a hotel for 8 days! Eight days!
Each time I called them, they would lie to me about how I am a "priority" and they would have someone dispatched immediately.
They did absolutley nothing for eight days! Eight days. I called them at least 3 times a day inquiring about a technician, and they gave me the same song and dance, and again, multiple times flat out lied to me each time.
On the 8th day, I decided to call a contractor myself, and the matter was resolved that evening.
My complaint is that these folks have celebrities like george 4man and a few other shills that come on tv and "endorse" these crooks.

I am beyond livid that they hung me out to dry for eight days, offered no help, and continued to lie to me.

I would at least try ti get my premiums back.
I'd really like to see them all go tojail!

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2:12 pm EDT

Choice Home Warranty Roof repair and repair pipe in tub.

I filed a claim three months ago. The company couldn't find anyone to come out so I was told if I found someone that would be fine, just submit the invoice. I did and they told me that they needed to know exactly the labor amount and material amount, resubmitted that with the company business card attached and the owner told me to tell them they could call him if they had any other questions. I haven't heard from them up to this date. I also had a plumber come out replace the faucet in the tub. He needed another part and stated that he would be back. I haven't seen or heard from him as of this date. Please don't waste your money with these people. I wonder if these stars know just who they are representing when they are on TV advertising for them. Waste of time, its a act of congress to get them on the phone as well.

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5:08 pm EDT

Choice Home Warranty Washer machine

I placed a claim back in September 18, 2020 to have my washing machine repaired, I was informed that parts are on order and someone will arrive on October 2, 2020 to fix my washer. I was also informed that the parts/labor cost more then a new washing machine. On September 30, 2020, I received the first and a second part but not the main basket that needs repaired. Now it's October 13, 2020 and no one has shown up to fix my washer. I have gone to the laundry mat twice a week an spent unnecessary money. I have called to speak with a supervisor several time an was told someone will call me in 24 hours, when they return my call, I'm in court or working on timely documents.

My desirable resolution of this complaint is the received a new washing machine soon and refund. If not, I can purchase a new washing machine and cancelled Choice Home Warranty, file a report with the BBB, place an alert on Facebook not to deal with Choice Home Warranty and explain why.

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2:25 pm EDT
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Choice Home Warranty Home warranty

Three for three: This company has failed. I purchased multiple policies for rental homes. I have filed three claims. On all three cases, the Choice Home Warranty was unable to find me a contractor. They say they will provide a contractor within 24 hours. I waited up to a month on one claim with no response. On critical claim, such as a heater failure in the dead of winter, I used the option to find my own contractor. I paid thousands out of pocket and was never reimbursed.

I STRONGLY SUGGEST YOU DO NOT USE THIS COMPANY

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2:55 pm EDT
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Choice Home Warranty Ripoff

Don't waste your money! We purchased a house and added Choice Home Warranty for what we thought was protection from the unexpected. We've recently had a few unexpected problems in the house. In July, we had A/C issues where the upstairs bedrooms were a consistent 85 degrees with very little air flow. They sent a tech out and he serviced the unit and said everything seemed fine (barely looked at anything just threw refrigerant in). Recharging the system barely didn't do anything. The best we could get the upstairs temperature was 75 degrees the remainder of the summer. We filed another claim and said we still have airflow issues and the air isn't that cold. A new technician did a whole diagnostic test on everything that took two hours and submitted data and pictures. The whole system needed repairs and Choice would only cover the evaporator coil which is dirt cheap compared to $1600 Choice wanted me to pay for my portion. If I'm going to pay for $1600 they better fix the condenser, coil, and plenum that was coming apart internally. They were trying to get away with paying only $400 for a coil and nothing else. The water heater in the house started producing 5 mins of water. The unit is over 20 years old and on their website it says it doesn't matter how old the appliance or equipment is. They denied it for sediment in the tank. The unit is 24 years old! I'm surprised it lived this long. Don't count on choice when the mechanical items in your house break down. We've lived with an upstairs that was unbearable and now are taking 5 min showers. Nice to know when your out of a job and needed the warranty they managed to get out of covering all of it.

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Anne Decker
, US
Oct 21, 2020 7:03 am EDT

choice home warranty is a scam my microwave broke they sent a repair man out never came back. now my oven is down for over a month nothing god help if our heat goes out.

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8:23 pm EDT

Choice Home Warranty Claim denied with no good reason

Date of incidence: 10/06/2020
Client number: [protected]

I filed a claim for a leak pipe which is right underneath my trailer front bedroom. The claim got denied because of the reason that the pipe is not within the foundation and it is on the ground.

The leaked pipe is within the foundation and is connected to the main pipe on the ground.

Where else would the pipe go if not going to the ground to connect with the city main pipe?

The technician did not understand why the claim got denied because it is within the foundation of the trailer.

Someone has made an error in judging the claim.

I already paid for 5 years worth of membership with choice home warranty.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Choice Home Warranty contacts

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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