Choice Home Warranty review: Heating and air unit

Our unit stopped running 9/28/2028, Called and made a claim was sending a Tech an hour an half away on 10/7. Unit started working that evening,. Canceled this went on for 3 day and we didn. t feel like a tech was going to travel that far for 3 days Called got permission to use the company who had serviced out unit since we had moved here in 2017. Techs came out 3 days and unit finally stopped for good and was determined the compressor had gone out on a 15 yr. old unit. Tech and owner sent 8 documents with pictures everything they ask for. Choice approved it. Had new unit put in 7,355 dollars we paid C & W Mechanical, sent in invoice, they informed us they would pay 1524 which was an insult as we have paid this company over 6000 dollars I am 78 and have asthma, allergies and breathing issues. I occasionally use oxygen. We feel they should at least pay the 3,500 dollars it would take to replace compressor. C & W informed us it would take 20 days or more if they could even get it and the cost would be 3,500 as the Freonff is different than it was 15 years ago.