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Chili's Grill & Bar
Chili's Grill & Bar Customer Service Phone, Email, Contacts

Chili's Grill & Bar
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www.chilis.com
www.chilis.com

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4.2 2009 Reviews

Chili's Grill & Bar Complaints Summary

25 Resolved
370 Unresolved
Our verdict: If considering services from Chili's Grill & Bar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chili's Grill & Bar reviews & complaints 413

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1:30 pm EDT
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Chili's Grill & Bar service and food

From the moment we entered the front door until the moment we made our exit the Chili's Indian Land, S.C. Was "wheels off".
No manager to be found
Bar understaffed
Wait staff woefully understaffed (finally had to leave our table and look for a wait person to take our order)
Ordered a round of drinks. After 30 min and no drinks one of us walked to the bar and retrieved them.
Ice had melted they had sat so long.
Food finally came after an unusually long wait and tasted the worst we've ever had at Chili's. Part of our order never came even though we told the waitress it was missing. We asked to speak with a manager who never appeared. Finally we had enough so we paid and left.
This location will heavily depend on The 3000 homes in Sun City Carolina Lakes across the highway, but, with service and food so poor they will find another place to dine.

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JennDM
, US
Aug 17, 2019 8:53 pm EDT

Wow...I just submitted mine for this terrible place and low and behold yours for the same day and place is the first review listed! Lots of people will come once especially from Sun City and surrounding areas, but getting them to come a second time will not be as easy.

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11:30 pm EDT
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Chili's Grill & Bar Service or lack of

7:45 pm on Thursday Aug 15, 2019
We called ahead of time to let them know we were a family of 9. The kid answering the phone said it wasn't a problem and come in 10 min. Once we arrived there were no table available and after waiting 30 min and watching bigger parties being seated, he tells us it will be even longer. No reason given. Then he is joking with the waitress right in front of us that people are impatient and they can go if they want. So we ask to talk to the manager who wasn't helpful at all and didn't even offer an apology. We use to eat at Chili's very often, we probably won't be anymore. Very disappointed..

Gary Gray
[protected]

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8:42 am EDT

Chili's Grill & Bar service

Everything was so bad because the lady who take the order she was so rude and trying to get us out of the restaurant by doing bad moments with her face while we are making the order so i asked for the supervisor she told me he is not her than i asked another person about the supervisor so he came and after telling him what happened he wasn't so worried about us and he said what do you want me to do for you so i told him to make for me a complain, than he just took my phone number and told they will call me but no one called me and it's more than a month now so do you really care for your customers because i was eating in once a week or twice a month but i really think no chillis any more for me.
my name is abdulrahman al ali
My number is [protected]

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4:37 pm EDT

Chili's Grill & Bar 2 burger combo, chipotle crisper meal, customer service

This has happened twice, 2 burgers are basically raw, food cold as well chicken were not cooked completely, some parts were spongy and raw, lately this area service is not professional, waitresses look at you and not speak, doing nothing but stands around, when took order back, the young lady was rude not wanting to replace the orders, had attitude, cause we wanted refund. Said they can't give refunds, just wanted give gift cards, basically refusing, the attitude is not professional and not friendly at all, this can cause food poisoning, plus my daughter is expecting, glad this was detected before eating, very furious and annoyed

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5:29 pm EDT

Chili's Grill & Bar food quality from the kitchen

As a family of 10, we met at Chili's for supper tonight to share a dinner before our niece and her family headed home to Ohio. We have eaten at Chili's on multiple occassions with no problems. My great nephew requested that he have his special trip to Chili's while here for his vacation treat. So, his mother suggested that we all meet for dinner there before they headed home.

We all arrived at the same time (again 10 of us). We were greeted at the door and tables were arranged to comfortably accommodate us. Amy was our server, and she was amazing. She was very courteous, kind, and attentive. We had separate tickets going for dinner. She first brought us drinks. 3 of us ordered iced tea. 3 unsweet. My daughters was brought to the table and was as ordered. My niece and I got sweet tea, and I am diabetic. We informed Amy, she apologized that someone put sweet tea in the wrong pitcher and she immediately fixed the situation. She asked us to taste it to be sure it was right. It was. Then we placed our orders. 3 of us, myself, another adult and a child ordered the ribeyes. They were not cooked according to our doneness request, as we showed Amy. She took the steaks and left the sides for us to enjoy until we received the steaks as ordered, making sure we were not sitting there with nothing as the others were eating. She came back to tell us that the Management was cooking our steaks so they should be perfect the second go. My niece took a bite and immediately took it out of her mouth, stating, "Aunt Cathie, taste your steak. It may be me but mine does not taste right." I cut a piece of mine, put it in my mouth, and without even chewing I could tell it was tainted/rancid. We had a child with a steak and I told her not to even try it. If 2 out of the 3 were dangerous, I assumed that the 3rd was the same. The manager came out, apologized and asked if we wanted replacements. My niece and I did not...kindof ruined our appetite. The child ordered a hamburger. Again, Amy was perfect...very patient, accommodating and apologetic. We reassured her that we knew this was not her fault and she was handling it all very professionally, and we were sorry she was having to go through this with us. The manager said he would credit our ticket for the 3 steaks. I might add that the corn on the cob and the loaded mash potatoes were excellent. But to begin with, even the sides came out in error. I was to have the mashed and corn on the cob and got broccoli. My niece was to have the same as mine and she got French fries. The child was to have the French fries, and another child was to have the broccoli with her meal and got loaded mash. We took them off of our plates and gave them to the kids.

The manager told us that he would take the steaks off of the tickets, which he did, but he took them off of the wrong ticket, and added them to the other ticket. Unfortunately, while we ordered 4 of the lava chocolate cakes, that all enjoyed, we had to ask again for assistance since the tickets were wrong. It was not Amy but another person there from another shift that jumped in to help. She and my daughter worked together to get the tickets straightened out, which they were able to do.

Again, I want to reiterate that the servers were fantastic...not so much the manager or the cooks. This happened today, 7/28/2019 beginning at around 3:00 p.m. Please make sure that Amy and the other servers are condoned for their professionalism in handling this mess of order mixups coming out of the kitchen, and tainted meats being served to us in the ribeye steaks, which has Never HAPPENED BEFORE at this location.

Catherine Bailey, 1524 Columbian Drive, Punta Gorda, FL 33950, [protected]. [protected]@aol.com
I felt the meat situation was serious enough to bring to your attention. Thank you.

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12:13 am EDT

Chili's Grill & Bar the food and customer service

We went to have a nice dinner at chili's Friday night on 7/26 and waited over an hour never got an update from our waiter on how long or an apology for it taking so long so we continued to wait until we got tired of waiting and asked to take the food to go from how disappointed we were the waiter packed our food brought it to us cold with no silverware no napkins no thank you or sorry for the wait in all it was very unprofessional and a waste of money for what we ordered.

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2:28 pm EDT
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Chili's Grill & Bar management

Karen Garrett the General Manager for the Bowie Location is the most unprofessional woman I have ever come across in management. She is rude, careless, and lazy. She unfortunately made my experience there terrible and i will not be returning to that location or any for that matter if that is the way managers address and handle issues. There needs to be a re-evaluation asap. Also employees and managers were seen touching all food with their bare hands and no gloves ! This is a problem and a big sanitary issue. Please have the health department inspect this.

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11:14 pm EDT

Chili's Grill & Bar togo order and lack of items

Hello,
I visited your Brier creek location in Raleigh Monday night 7/22 and was kind of thrown aback by the number of items your kitchen had run out of for the day. I was placing a Togo order for 2 and completely had to change our entire order because everything we wanted seemed to be out. Although I do understand on occasion a store will run out of some product, but, this seemed particularly excessive. They were out of burger bite buns, awesome blossom petals, buffalo sauce for wings, boneless and bone-in wings, choc paradise pie and who knows what else.

We did however find other things on the menu that we know we like but were upset to find out after getting home that we were missing the pico, sour cream and jalapeños for our nachos as well as the bread for our southwest chicken pasta. Maybe in hindsight I should have opened the containers and inspected but you might just have been out of those items too. I guess just disappointed in not being able to get original items that we wanted and then even further disappointment when the order wasn't entirely complete. The bartender was very nice, apologetic and accommodating and I could tell she felt embarrassed they were out of so much. Just thought someone should know and I will check my Togo boxes more thoroughly next time. Check # was 3145755 and server Carolee, 8:30 pm.

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2:30 pm EDT

Chili's Grill & Bar the 2 hostess

During a July 21st visit to chilli's located on 5880 Antioch Rd, Merriam Kansas.My husband and I went in for lunch around 1pm. The hostess informed us there would be a 20 min.wait. As the restaurant was kind of busy.We could see open booths.After 20 mins the hostess asked if we wanted to sit at the bar.No we want a booth.After 5more mins.a group behind us was ushered into a booth.As a hostess.I feel there was a lack of management on scene and the hostesses were very inefficient and there facial expression there not happy and there are so rude both of them.We will not visit your restaurant anytime soon.

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6:56 am EDT

Chili's Grill & Bar gift card use & needing change to leave a tip

Chili's Store STLCHI02
Hi I'm April Randolph
I was paying with my $30 gift card & Chelsea ran my card once & said our gift cards system don't work. & I asked her can she try another register & she said no & it's just not working.
Then I asked her for change for a $20 so I can leave her a tip & she said no I don't have change . You just opened how can u not have change? Than u couldn't ask a manager how to fix the problem with the gift card? I'm not happy about how I was handled.
Gift Card use & needing change to leave a tip
Please contact me at [protected]@yahoo.com

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3:42 pm EDT

Chili's Grill & Bar dugs

There was an employee who was clearly smoking meth in the parking lot then proceeds to go inside for her shift. Her name was Heidi Hood. Later found out she's on parole for drugs. We will not be back to this location that has a bunch of convicts employed! Chilli's is an excellent restraint with a good reputation which should be kept! I hope this problem gets resolved!

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Sulphur7
, US
Jul 13, 2019 8:28 pm EDT

How would you be able to identify what she was smoking, unless you have used the drug in question yourself?

Do you realize this person can sue you for libel if what you said is not true?!

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8:56 pm EDT

Chili's Grill & Bar service

Arrived with my 3 granddaughters. Was seated right away. My granddaughters 9, 5 and 2. Never want what's on the kid menu. So tonight they wanted wings. So I know neither one of them will eat a whole order but one wants boneless buffalo and the other wants bone in bbq. So I ask is it possible to do half orders. No. We don't do that here. Okay. So I have to order full orders. Then I order the triple dipper and ask for chips and salsa. Then I say I have a free appetizer to redeem. He says oh you can't use that. You didn't order an entree. Okay. So I ordered by 6:22pm. We wait and wait. Never got my chips and salsa. He waited on the table in front of us about 5 or 6 times checking on them but never checked on us. We get our food at about 7. He doesn't bring any plates knowing the baby is sharing the triple dipper platter. I asked for a clean knife which he never brought. The sauce on that platter has fallen over onto the burgers so the baby wouldn't eat it. Luckily another server passing by jumped right in and offered to get us another one made. I believe his name was Dwight. Our server never checked on us. Our food was cold the cheese bites weren't even melted. But yet our server repeatedly checked on his other tables. I mentioned at one point you could just pack the chips and salsa we never got to go for us. I felt like he ignored us because I was looking for a cheaper way to do the chicken wings for 2 small children. Like he wouldn't get a good tip from me or something. I've always been a good tipper. More than 20% usually for good service and sometimes not so good service as long as I know you tried. But our server was awful to us. But I could tell he was on top of all his other tables. Sad that people feel that way and judge not even knowing. He still hadn't brought back the plates either so the food sat even longer untouched waiting for plates. Again Dwight was to the Rescue! I had no cash on me or I would've tipped him big! I will definitely bring money back to him soon for coming to our rescue! I still tipped my server 15% even though he didn't deserve a dollar of it! His name was Kyle. My receipt number was 2030012. Awful experience. My name is Shelly My email address is [protected]@gmail.com

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8:43 am EDT

Chili's Grill & Bar service and food

Good morning
I am in Miami on vacation and went to your restaurant in downtown Miami last night for dinner with our family and friends.
When we arrived at 20.50hrs we were informed that it would be 40 minutes for a table which we thought was fine so we went for a walk and returned at 21.30hrs. On arrival we were informed the table for 8 was just being cleaned and would be ready in a moment. At 21.50 we were still not seated and then our table was given to another party. We then had to wait on another table which was not available. Eventually at 22.15 we were seated SEPARATELY in the restaurant. On being told our table was ready the reception person told us to "SIT", this attitude and mannerisms is not acceptable to customers and needs to be addressed. Eventually we made our orders and I must say the young lady serving us was very helpful in taking our order. My wife and myself ordered steak, mashed potatoes veg and a side order of prawns, both steaks were to be cooked medium. On arrival of our food at 22.30 I found my mashed potatoes Luke warm, prawns were cold and the steak was well done to the point of crispy ( I have pictures for your viewing) my wife's food was of a similar result. We paid for our meal and went to see our friends who were sitting in another part of the restaurant only to find a similar response to the food they had ordered, over cooked and not appetising.
This is not the level of service we expect from chillis and as we are on vacation to the USA we always make a point of eating at least 3 or 4 times during our visits . The service and food we received last night has made us make the decisions we will not be returning to the restaurant unless we receive a satisfactory response to our complaint.
Kind regards
William Hensman
[protected]@sky.com
[protected]

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7:49 pm EDT

Chili's Grill & Bar lack of customer service/extended wait times

When my party entered the Chili's located at the Mall at Cheltenham and Ogontz Ave, we were told there would be a 15 min wait for a table when the restaurant was more than half empty. It was a Holiday during the week, Thursday July 4th and the restaurant was visibly empty. The stated wait time was unreasonable. Efforts should have been made by Raul Portillo, the General Manager, to make sure there was enough coverage so that customers don't have a 15-20 min wait in an empty restaurant. And as we waited, employees stood around not working to shorten the wait time...IE assisting servers, bussing tables...ETC... This experience has soured me on the Chili's brand and chain.

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8:02 pm EDT

Chili's Grill & Bar service

Chili's in Simpsonville sc is new to the area and we have tried this place a handful of times and loved that a new restaurant had come to the area. Unfortunately every time that we have visited this location the service has been terrible but the food has been amazing. We let it go the first few times with it being new but this has been a constant issue with other people we have talked to as well. The main issue is just the wait after being seated. I believe that this restaurant will succeed but management will need to play a big factor at this location. Good work comes from good management. Weed out the management and it will survive

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11:48 pm EDT
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Chili's Grill & Bar dining experience

Myself and my family were out to eat tonight at your Machesney Park location. This picture attached is the view I had as I sat to enjoy my meal. It was more annoying to see the manager and several team members walk right through the trash and leave it there. GUEST PERCEPTION should always be in your mind. This was my first time at this location and probably won't be back.

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10:48 pm EDT

Chili's Grill & Bar the whole restaurant. the lady with glasses very rude. disrespectful. she needs to lose her job.

We have not seen a server in 15 minutes then when he came. He can't rememner the drinks. He said he will bring in waves. No one has a drink. He should right them down. We will never eat chili's again. Any chili's. We will tell everyone not to eat here. We eat chili's 2-3 times a week. Fat lady with glasses so rude. No one would help the server. All the servers where rude and did not help. I'm a server. There is no I in team. I don't know what's going on but I will put signs up whatever I have to do. Worst service ever in my whole life. And the other employees wow I would not be proud of your team. Wow

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10:01 pm EDT
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Chili's Grill & Bar well done fajita steak rare.

My sister and I ordered 2 mix and match fajitas with well done steak to go. After returning home to eat to the steak was as chewy add big league gum. Further inspection revealed it was rare. Contacted the manager Shanna Monroe and asked that just the money for the steak be returned and that we would keep the rest because it was actually edible. She offered to make more steak but once yo have to make a complaint can you really trust the next order. Afraid our food would be sabotaged I refused to which Shanna said that all she could do. I then informed her that would not suffice so she offered to give the money back to which I agreed. She placed me in hold than returned saying she could only have a gift card sent to my address. Not trusting her at this point nor planning on going to chili's any time in the near future I informed her that it would be useless to me and at this point I only want the funds returned and would be contacting corporate. She placed me in another hold and a second employee took the line and thanked me for being reasonable and not asking that the whole meal be refunded and apologized for the food and said they would compensate me shortly. Then Shanna returned to destroy the progress made and said she's did not know who took the phone and that she should find out and handle them but it's×× COMPANY POLICY THEY CAN NOT HAND CASH OUT IN THE RESTAURANT AS A SECURITY ISSUE.*** I told her that this is not logical they make cash transactions minute to minute and I found this insulting to my intelligence and advised her I've seen entire refunds for less and that I only asked partial trying to be reasonable and was hurt. I referred to classism as her continued reference to cash being returned implied some sort of impoverishment. Broke my heart and bond with Chili's. Sorry I can't return because cash transactions with me break your security policy. Please tell me something can be done about the manager and this situation.

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Update by Pdolo
Jun 15, 2019 11:39 am EDT

I wanted to correct this post before I removed it. A HR rep. Called me and has offered to rectify and compensate beyond what I asked. She courteous, professional and shared my urgency with me.

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6:56 am EDT

Chili's Grill & Bar ordered food and got sick

On June 09.2019, the whole family ate at Chili's Grill & Bar located in Espanola NM between 8:15-10 :00 p.m. My son ate burger and got sick. He threw up multiple times and took him to the hospital. Diagnosis is gastritis . My son's main complaint is his stomach ache in three different regions and fatigue.
I went to Chili's on June 10th at 9 in the evening and report the incident to the manager. The manager said that somebody from the main offiice will be in contact with me. I am waiting a communication from the management regarding this matter. The pscyhological effect and health of my son is at stake. It was a hassle on our part that this incident has made to our family.

Secondly, the food that I ordered were burned, I showed a photo of this to the manager.

Please give a call to resolve this matter. I will seek a legal advise if there will be no action made within the week. Ypu may e-mail me or call me regarding this matter.

Thank you.
Nancy R.Seno
e-mail address: [protected]@ymail.com
Phone# [protected]

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4:49 am EDT

Chili's Grill & Bar my order??

chilis Tampa stadium location. just went to get godsons food, he always gets tenders, double fries, sweet tea, some time cheese bites, today he wanted the cheese bites, I went picked up the order, I mentioned to the Togo server that the cheese bites look as if there was just half an order. he eats these regularly. today I paid the same 7dollars and received maybe 3.50dollars worth of cheezy bites. what happened? maybe a new person in the kitchen. ?

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Chili's Grill & Bar Customer Reviews Overview

Chili's Grill & Bar is a popular American restaurant chain that offers a wide range of Tex-Mex cuisine and classic American dishes. The restaurant has received a significant number of positive reviews from customers who have visited the establishment. The most notable positive points of Chili's Grill & Bar include its delicious food, friendly service, and inviting atmosphere.

Customers have praised the restaurant for its extensive menu, which features a variety of dishes to suit different tastes and dietary requirements. The food is described as flavorful, well-prepared, and generously portioned. Many customers have also commended the restaurant's attentive and friendly service, with staff members going out of their way to ensure a pleasant dining experience.

The atmosphere of Chili's Grill & Bar is also a highlight, with many customers commenting on the restaurant's comfortable and welcoming ambiance. The decor is described as modern and stylish, with a relaxed and casual vibe that makes it a great spot for a meal with friends or family.

Overall, Chili's Grill & Bar is a highly recommended restaurant that offers delicious food, friendly service, and a welcoming atmosphere. Whether you're in the mood for Tex-Mex cuisine or classic American dishes, this restaurant is sure to satisfy your cravings.

Chili's Grill & Bar In-depth Review

Overall Rating: I would give Chili's Grill & Bar a solid 4 out of 5 stars.

Ambiance and Atmosphere: The ambiance at Chili's is lively and casual, perfect for a fun night out with friends or family.

Menu Variety and Quality: Chili's offers a wide variety of dishes, from classic American favorites like burgers and ribs to Tex-Mex specialties. The quality of the food is consistently good.

Service Efficiency and Friendliness: The staff at Chili's is always friendly and attentive, ensuring a pleasant dining experience. The service is efficient, and you never have to wait too long for your food.

Pricing and Value for Money: The prices at Chili's are reasonable, considering the portion sizes and quality of the food. It offers good value for money.

Cleanliness and Hygiene: Chili's maintains a high standard of cleanliness and hygiene. The restaurant is always clean, and the staff follows proper hygiene protocols.

Beverage Selection: Chili's has an extensive beverage selection, including a variety of alcoholic and non-alcoholic options. Their signature margaritas are a must-try!

Special Dietary Options: Chili's offers a range of options for those with special dietary needs, including vegetarian and gluten-free dishes. They are accommodating and willing to make modifications to suit individual preferences.

Online Ordering and Delivery Experience: Chili's online ordering system is user-friendly and convenient. The delivery experience is reliable, with orders arriving on time and in good condition.

Loyalty Program and Rewards: Chili's has a loyalty program that rewards frequent diners with exclusive discounts and offers. It's a great way to save money while enjoying delicious food.

Customer Feedback and Reviews: Chili's values customer feedback and reviews. They actively listen to their customers and make improvements based on their suggestions.

Accessibility and Parking: Chili's is easily accessible, with convenient parking available. The restaurant is wheelchair-friendly and has accessible facilities.

Location and Surroundings: Chili's is located in a prime area, with plenty of nearby attractions and amenities. The surroundings are vibrant and offer a great atmosphere.

Social Responsibility and Sustainability Initiatives: Chili's is committed to social responsibility and sustainability. They source ingredients responsibly and participate in community initiatives.

Events and Entertainment: Chili's occasionally hosts events and offers entertainment, such as live music or themed nights. It adds an extra element of fun to the dining experience.

Business Hours and Availability: Chili's has convenient business hours, opening early and closing late. It is open seven days a week, ensuring availability for all.

Reservation Process and Wait Times: Chili's accepts reservations, making it easy to secure a table during busy times. The wait times are generally reasonable, but it's always a good idea to make a reservation to avoid any potential delays.

Private Dining and Group Events: Chili's offers private dining options and can accommodate group events. They have dedicated spaces and customizable menus for special occasions.

Gift Cards and Merchandise: Chili's offers gift cards that make for great presents. They also have merchandise available for purchase, allowing fans to show their love for the brand.

Overall Recommendation: I highly recommend Chili's Grill & Bar for a casual and enjoyable dining experience. The food is delicious, the service is excellent, and the atmosphere is always lively. It's a great place to relax and have a good time.

How to file a complaint about Chili's Grill & Bar?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Chili's Grill & Bar in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Chili's Grill & Bar.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Chili's Grill & Bar on ComplaintsBoard.com. Remember to use simple language and provide all necessary details for a successful complaint submission.

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Contact Chili's Grill & Bar customer service

Phone numbers

+1 (972) 980-9917 +1 972-233-0380 More phone numbers

Website

www.chilis.com

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