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Chicken Express

Chicken Express review: Service in general, charging for a debit card!

B
Author of the review
8:05 pm UTC
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My wife goes to Chicken Express here in Huntsville Texas [protected] at about 5pm to get us supper for her, I and 2 grandkids. $50 bucks... gets home and the extra rolls she "Paid" for wasn't in the bags. Then see a 3.5% non cash adjustment. I drive back up there, get the rolls and asked about this 3.5% charge... just like the gas stations if you don't pay cash they charge you. I thought it was against the law for them to pass their discount points to you, besides that it was a debt card and they aren't supposed to be charged for debit cards... I thought debit card was supposed to be like cash... What BS! Won't be going to hacken express again. On top of that, they didn't put the corn nuggets she "Paid" for in the bag also, I wasn't driving back up there again.

Update by Brent1963
Aug 20, 2022 11:15 am UTC

Surcharges cannot be imposed on debit cards or prepaid debit transactions per Visa and Mastercard.

Can you apply surcharges to debit cards?

No. Surcharges can be added to credit cards only.

Update by Brent1963
Aug 20, 2022 11:23 am UTC

Tex. Business & Commerce Code Ann. §604A.001 et seq. (2015 Chapter 113)

(a) In a sale of goods or services, a merchant may not impose a surcharge on a buyer who uses a debit or stored value card instead of cash, a check, credit card, or a similar means of payment.

(b) This section does not apply to a state agency, county, local governmental entity, or other governmental entity that accepts a debit or stored value card for the payment of fees, taxes, or other charges.

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  1. Chicken Express Contacts

  2. Chicken Express address
    100 SE 25th Ave, Mineral Wells, Texas, 76067, United States
  3. Chicken Express social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 28, 2026