The complaint has been investigated and
resolved to the customer's satisfactionResolved Checking Account — Overdraft Fees
resolved to the customer's satisfaction
My wife's 96 year old mother has a checking account with BB&T in which her SS check is direct deposited on the 3rd of every month. Every month two checks are written from her account to pay the nursing home where she lives. The checks are always dated the 3rd of the month and mailed so as to arrive at the nursing home on the 3rd. This month (March) they arrived early, on the 2nd, and and deposited immediately. The bank honored the deposits even though they were dated the 3rd and then charged my mother-in-law $70 for two overdrafts. The bank said they did nothing wrong and won't refund the overdraft charges. There was enough money in her account to cover the small check but the bank took the large one out first so they could charge the 2nd overdraft fee. The bank couldn't be bothered to check the account history to see the activity. There was no concern for the customer. It looks like this was seen as another opportunity to make a little money.