The complaint has been investigated and
resolved to the customer's satisfactionResolved BB&T — hidden fees
resolved to the customer's satisfaction
BBT hides the account changes on the back page of their statements where its quite easy to miss. I know this now. When I didn't, I found a $4 fee for the right to have check images provided show up unexpectedly on my statement. I called the bank. They said they could not waive it, and I asked them to remove it that day. However, even though we were only a few days into the next statement cycle, they said it would appear on that one to. So now we're at $8 in fees for a service I didn't want. Then, the kicker: the next statement had a fee for $2 for CALLING SOMEONE!!! I cannot find any information about this fee existing anywhere on their website or anyplace else. I wanted to cancel my account, but I just paid the renewal on my bank box last month, and you're not allowed to keep a bank box unless you have an account with them. This bank plays dirty - hides fees and changes rules almost monthly. I hate this bank and have already moved all but the minimum amount of $ to a different one. As soon as the bank box comes up for renewal, I'll move it to a new bank an close the whole thing.