Checkers & Rally's review: entire restaurant operation

After sitting in line for 20 minutes on the wrong side of the building to make an order because they have the right side blocked off with bread trays... 15 of those minutes sitting right in front of the speaker and nobody said anything so I continued to pull forward assuming something was wrong with it... I was told that they could not take orders at the window. This angered me extremely... I left after making a few choice comments and took my business elsewhere. Upon calling the store I asked to speak to the manager and the person on the line said speaking... When asked her name she handed the phone off to someone else who also claimed to be the manager claiming her name was "Alexis" then lied to me and said the person responsible for taking orders told me to hold on a second... Which never happened. "Alexis" was rude... Short and defended thier actions when I made a comment about calling corporate. The employee/s responsible for management of that location lack the skill set to be in that position. I will never visit any Rallys store again under any circumstances.