CheapOair
reviews and complaints

Hi,

I am trying to contact cheapoair in several ways . I have fracture in my foot and I cannot travel and seeking a full refund with cancellation of my flights to India but there is no response from cheapoair since last 10 days and now only 7 days are left for my flights and I want it cancelled as soon as possible with full refund on medical ground .

Attached are screenshots of my booking and email to them .

My family is traveling internationally so wanted to make sure the country Pakistan is safe at the moment I called cheap0air from the airport that I need to change my departure date they charged me $1302 for changing date during these days where all the airlines are changing and canceling flights without any penalty they ripped me off on the name of Turkish airline laws where is it's obvious that nobody is charging any fee I'm looking to reimburse my fees that I paid extra even though my family is going next week to Pakistan from same flight this is totally unfair and and justice departure date was 03/01/2020 and now it is 03/08/2020

I purchased tickets at the approximate price of 1, 000.00USD
I bought the 5.99 "price drop assurance "
Which states if within 24hrs the price if the flight goes down they will issue me a refund of the difference. that's all it says!

2 days later I see they charged my bank account ANOTHER 1, 000.00USD.
I called and was spoken to incredibly rudely by the agent who informed me that my flight cost had changed and that they issued me a "gift card" and rethought the tickets.

There is nowhere that states this is how the process takes place, I never authorized them to charge my bank account another 1, 000 dollars!
He says we will refund you within 14 days! And says "you knew this was how it worked "
How rude!

So I'm expected to go 14 days MISSING 1, 000 bucks and not being able to pay Bill's. He REFUSED to let me speak to a supervisor. I'm beside myself, and I need that money.

Another thing that doesnt make sense it the second charge is EXACTLY the same as the first, so how did it go down? Also, the "gift card" CAN ONLY BE USED AT CHEAPOAIR.. What a hoax

Due to some emergency during my stay in Vietnam I have booked a flight from Vietnam to Cambodia. For the day after. Once the Payment done I was left in the haze. No e-ticket. During the night following my payment an email was sent to me requiring to call them back otherwise my ticket would be cancelled...!
I did it and discovered another surprise. My reservation was still « ongoing ». I asked them to cancel all and hope their honesty for the refund.

I purchased a flight through Cheap Oair a month prior to my trip. I specifically bought a flight that would allow me to arrive early in the morning. Checked the flight time five times before purchase and everything looked good. Cheap Oair sent a confirmation email about the flight and the times matched. Departer 9:45 am, arrival at 11:59 am. I double-checked the email a few weeks after purchase and noticed the flight time was changed from the original AM to PM, in the evening. I contacted customer service and was allowed to talk to only two personal. Neither of those personal would work with me. They gave poor excuses on why the times changed and blamed it on the airline. YOU CAN NOT TRUST CHEAP OAIR! Their customer service is very poor and they are not reliable in any way.  

I booked my tickets with Cheapoair on 2nd Jan 2020 and they charged my credit card as expected. But then made another charge of same amount on 21st Jan. When I called customer service they tried to pin it on the airline and the bank. I tried reaching out after that but I keep getting the same answer. I am fed up and not sure what to do except dispute this charges. But I fear that this will affect my trip that is coming up very shortly.

Using Cheapoair left me stranded.

I purchased airline tickets using Cheapoair more than 1 month before my holiday. 2 days before departure, Cheapoair call me and incorrectly tell me that my Emirates Airlines connecting fight from Dubai had been cancelled. I had no reason to doubt them at the time as I just assumed they knew what they were talking about. The Cheapoair person told me I needed to submit a request to rebook a flight the next day using their website, which I did, but Cheapoair didn't rebook the flight.
I couldn't get a refund on my hotel and I had to spend a day in Dubai which I hadn't budgeted for, then on the day of the supposedly cancelled flight, I get an email from Cheapoair telling me my flight will leave in 2 hours. When I saw the email I grabbed my bags and got in a taxi, but by the time I got to the airport it was too late to catch my flight.
I called Cheapoair to explain the situation and get my flight rebooked (which they still hadn't done, despite my earlier communication). The Cheapoair guy kept insisting that my flight had been cancelled, so I told him that no only was I standing next to the Emirates Airlines desk who tell me its not cancelled, but your own Cheapoair company emailed me 2 hours ago and told me the flight was not cancelled. I asked if I could apply for compensation for my financial loss, but he didn't respond.

I have only booked tickets through cheapoair in my entire life. I have trusted cheapoair but I might be wrong.

I have booked two flights through cheapoair on 24th Dec, 2019. I ended up cancelling one and changing the other one. When I checked the bill on my card, I found out I was charged once by cheapoair and once by the airline company. I only got the refund from cheapoair but not the airline.

I was confused about why the airline company even charged me at the first place. I thought (and later confirmed) every charges should be through cheapoair. If so, why would the airline company charge me? if not, why did cheapoair send my billing info to the airline company?

Customer service was not helpful. They didn't even know that the airline company charged me. They only kept repeating that they sent the refund on their ends, and asked me to contact the airline company myself. Therefore, there goes the two problems:

1) I did get the refund from them, but not the airline company that wasn't supposed to charged me at the first place, so technically I wasn't refunded. Isn't this false advertising?

2) Why was my billing info send to the airline company at the first place if, according to customer service, every charges should go through cheapoair?

- This is more serious than it seems, because it's like my billing info is passed onto the third company out my agreement, and I was charged by the third company without my authorization. Technically I can and am considering to prepare for a lawsuit.

- Given the fact that it's holiday season, Imma wait for a few days. I will actively edit/comment on this post to let everyone know if they ever follow up.

I purchased tickets through CheapOAir and there were no options to add pets so I was told when I check-in at the airport to get my ticket to go through the gate I could add a pet on and pay a fee to the airline when getting the ticket. Well, not all allow this and one of my flights I had to pay for another ticket even though I had one through CheapOAir as the airline will not add pets on to a ticket unless the ticket was purchased directly through the airline. CheapOAir would not refund any money for the ticket that I could not even use!

On October 26th, I was due to fly back to South Africa from Canada. I had the need to rebook my flight for this day and this was done in advance. I had taken out travel insurance with the idea that I would be covered for rebooking my flight to a later date in the event that I have changes in my schedule. Cheapoair on my call prior to flying out insisted on an additional USD 250 charge for the change DESPITE me taking out insurance! In this event I obviously queried this and still to this day am expecting a call back from a manager.in the interest of due diligence I called again to enquire the status on a revised booking and was informed the airline had declared a no show? Do you not communicate with your stakeholders and customers? Why would any passenger call to extend flight details, relay a query and then actually arrive for a flight that should be postponed? Cheapoair has liquidated my funds and I am completely disgruntled by this. I require my ticket back to Johannesburg within the next 3 months in the interest of leniency as I am completely disgusted and I refuse to allow Cheapoair or any airline for that matter to dissolve the funds I have disbursed for travel.

Complainer Name: Doris Ishengoma
Contact email: doris.[protected]@hotmail.com
Contact number: [protected]

Series of events:
- 27 February 2019: I purchased one return ticket on Emirates with baby on lap (through Cheapoair.com) from Newark to Dar es salaam. The Cheapoair and Emirates booking references I received were [protected] and BUAQR2 respectively.
- 31 March 2019: I called to purchase a second return Emirates ticket (through Cheapoair.com again) on the same flights as I concluded the flight was too long for me to have my toddler in my lap (17 months hence could not fit in the bassinet). I received the same Cheapoair and Emirates booking references for this additional air ticket purchase. Total cost of the ticket was US$1, 638.83.
- 28 June 2019: When checking in at the airport for my flight, I was told I only had the original baby on lap seat. I explained that I purchased another ticket for my son but they said they could not see it in the system.
- In Newark, because the booking was showing only one ticket, I was not permitted my buggage allowance for 2 tickets and had to pay US$200 for excess luggage. The receipt can be provided if required.
- When in Dar es salaam, I visited the Emirates office as well as speak to a Cheapoair contact online to complain but no solution was provided.
- I was therefore forced to purchase a new ticket for my sone as the one previously purchased t under his name, Mael Zagre, was a "no-show" and that I could not use that ticket for the return leg of my flight.
- I am unsure what went wrong but this mix-up was very frustrating and expensive for me. I wrote to Emirates about this experience and requested for a refund of the unused ticket. See their response beow for which I am requesting a refund for a total of US$1, 638.83 from Cheapoair for the unused ticket purchased as well as the US$200 cost of the excess luggage which I was forced to pay due to my second ticket not being reflected in the system.

Below is the response I received from Emirates:

-------- Original message --------
From: Emirates Customer Affairs
Date: 9/13/19 12:50 (GMT-05:00)
To: doris.[protected]@hotmail.com
Subject: Emirates Ref. NYC/X/KM/300819/7556545

Our Ref No: NYC/X/KM/300819/7556545

13 September 2019

Ms. Doris Ishengoma
doris.[protected]@hotmail.com

Dear Ms. Ishengoma,

Thank you for contacting Emirates regarding your recent travel.

We are sorry to learn of the difficulty you encountered with your infant's ticket upon check for your flight at Newark Airport en route to Dar Es Salaam via Dubai on June 28. We can appreciate how frustrating this must have been for you.

A review of your reservation shows that the infant ticket had not been canceled and consequently was utilized for the flights. Nevertheless, we regret any inconvenience you were caused.

We have processed a refund of USD270.00 for the Advance Seat Reservations you purchased for you and your son, and it will be reflected on your credit card within 21 business days. As your son did travel on the infant ticket, the fee for an additional baggage applies and therefore, we are unable to issue a refund.

With regard to your request for refund of the tickets [protected] & [protected]) you had purchased for your son, as the tickets were purchased and issued through your travel agency, please contact the agency to process the reimbursement.

Ms. Ishengoma, once again, we apologize for any inconvenience and we hope to be given the opportunity to welcome you onboard our flights in the future.

Sincerely,

Karen McGregor
Customer Affairs North America

On 13 Aug 2019, I purchase return ANA ticket from KLIA to USA via Cheapoair online at USD2383.98. On 15 Aug 2019, I have called your adviser in relation to the Booking Number [protected] to change the sequence of name for first name, middle name & last name of my ANA air ticket.

For example : Chan Mei Lee. I have update as follow :
First name : Chan
Middle name : Mei
Last name : Lee

Accordingly to ANA airline, the name should reflect as below :
First name :
Middle name : Mei Lee
Last name : Chan

However your adviser informed me that he is unable to change it and advised me to cancel my booking. Thereafter, he advised me to purchase new air ticket of the increased ticket pricing. It reflected that Cheapoair tend to gain profit by cancelling my booking (refund me USD2171.46 only) and charged me a penalty fee of USD500 and thereafter gain more profit with a new booking.
In fact, I have double checked with ANA and their customer service officer informed that the change of name in sequence could be done by the agent where I booked the air ticket. Cheapoair's website does not reflect proper guideline on how to update the sequence of Chinese name. You may refer to other online agent 12fly.com.my whereby their website has clearly indicate the guideline how to fill in the passenger's name.

I have appealed for the refund of cancellation fee of USD500 &/or service fee USD210.52 . However cancellation fee of USD100 only was refunded to me and my total lost was as below :
Air ticket 2383.98USD
Penalty (Cancellation fee) 500USD
Refund ticket -2171.46USD
Refund (appeal) -100USD
Total Cost of cancellation 612.52USD

I am of the view that Cheapoair does not provide a professional service on the online ticketing. In my view, Cheapoair could enhance the online system so that your customer has a proper reference to make good the booking. Due to your negligence, it is absolutely not fair to penalise your customer to pay for the total cancellation cost of USD612.52 which is extremely high. I appreciate you could kindly review and pay a reasonable refund. I think it is not ethical for Cheapoair to grab the profit in such a way which would affect your reputation worldwide.

I am looking into sending more complaints to relevant authority should this case not review in a fair manner.

I booked a flight from LA to Barcelona and the system froze on me but it did end up charging my credit card and i did receive my booking confirmation. However, on my confirmation i was looking at the seat checking out the prices and the site froze on me and charged my credit card $170.00 for seats and Traveling Assistance?

I called the same day to ask why it charged me when i never confirmed and the representative informed me she would cancel and reimburse me the $170.00 that was on 8/31/2019 and now its 9/5/2019. I called to check the status of the cancellation for the seats and my reimbursement. They informed me that only two seats were canceled? I informed the Representative that the when i spoke to a rep they assured me they would cancel the seats?
The Jordy and Henry as well as several other Cheapoair representatives stated they could not help me with canceling the seats?
None of the representatives are helpful they are not authorized to make changes or even reimburse you. This is my first and last time i book with Cheapoair, i spent 4 hours to receive $62.00 dollar refund... The names of the staff from Cheapoair are
Henry - Phone Representative
Jordy - Chat site
Edgardo - Chat Site
Jovanni - Chat Site
Darwin - Chat site
Maria - Supervisor Phone Representative
and the last Henry he gave me $50.00 credit out of $170.00 hes a supervisor and his email address is - Supervisordesk@cheapoair.com

I am very disappointed for spending 4 hours online and on calls with all the individuals from cheapoair listed above. Worst customer service ever!

Erika Magdaleno

Got overcharged almost $1000. Cheapoair called me the same day 2 times but I couldn't pick up. No voicemail, text, email what they have on file! Nothing! 3 days later I noticed. Now I got told "We are working on it. You'll receive a refund between 7 to 14 days" EXCUSE ME?! You're using my money for almost two weeks! Not even trying to notify me! What is this?!

I booked a flight for my 4 kids and myself on August 25th, 2019 to be with family over the Christmas holiday while my husband is overseas. (4 months in advance). This is my first time booking a flight of any kind as well as first time using cheapoair. I had not received any notification of my flight through email or any other type of communication after 2 days so I decided to look it up. As soon as I signed into the app, a large box with red letters appeared that stated my flight had been canceled because I took too long to book and I would need to rebook the flight. I then clicked on the "my trips" tab and nothing came up other than "you have no scheduled trips". So I searched for another flight home but the prices had increased so I decided to wait and look into other options. After making other travel arrangements I decided to check once more on my booking and i am glad I did. I clicked on the "my trips" button a second time and i had a flight booked! Apparently there was some sort of glitch in the system and my flight WAS booked. Within 5 minutes of clicking this tab I received 5 new email notifications stating my itinerary for my flight. By this time I had already made and paid for my other travel arrangements considering I was told I did not have a booked flight. I contacted customer service and explained what happened and asked for a refund as this was a glitch in their system and I should not be responsible for over $2200 in flights that were apparently never booked. I was told I could not have a refund other than booking a future flight through cheapoair, with the same airline and using the same route within one year as well as paying the difference plus fees, plus taxes. So this is not a refund, this would end up costing me more money to change a flight that was the fault of cheapoair. I dont have $2200 to pay for a mistake made by this company. This is very poor customer service and I am extremely upset to have to eat the cost of someone else's mistake.

On Aug 7, I filed a complaint via email that has not been acknowledged. I also have sent another such email since. Now I will try this avenue to file a complaint. I've waited patiently and hope we can find resolution quickly.

Here again is a copy of my complaint again:

Hi there,

My name is William Weissig and I would like to file a complaint.

I booked a flight from Bilbao to Barcelona. The airline confirmation number was ZKZGWH.

Unfortunately, CheapOair sent me the booking confirmation with the return flight at the wrong time. As you can see in the attached photo, I was given the departure time 3:40PM, which was not the time of my actual flight. The actual flight time was 7:00AM.

The flight information from this email with the wrong time of departure as 3:40PM automatically uploaded onto my Google Calander and became part of the framework that I planned my Europe trip around.

It was not until attempting to check in for the flight about 15 hours before the actual flight when I realized the time I was given was the wrong time. I thus had to quickly make expensive adjustments to my travel plans in order to catch the flight. This also included a sleepless night for myself and the people I was staying with and much stress! They and I are very disappointed with CheapOair.

I have used CheapOair before and have even recommended it to others. I feel that I should retract recommending CheapOair and stop using it myself because its service is not reliable. Unless CheapOair is able to give me some compensation for the troubles its caused me, with I feel I it is best to break ties with CheapOair. Perhaps a few hundred dollars compensation would be reasonable as it would cover the costs incurred upon myself and the people I stayed who had to scramble for me to make the flight.

Thanks for listening. I would continue using CheapOair in the future if they are able to honour my request for compensation, thus demonstrating an ethical standard that merits customer loyalty.

Thank you,
William Weissig

I had booked my ticket on June 16th, had emergency kept calling them to cancel the booking, 5 days later finally get a hold of somebody and they told me that my ticket was non refundable, I believed if people has emergency they should give them on time exception. They had charge me $50.00 cancellation fee, $54.00 taxes
and never heard of this the taxes is no refundable too. The CSR is a joke they are not clear in explaining to you. It's almost 2 months been this dealing with Cheapo Air and Bahama Air. They are the worst customer service and i paid $767.16 for the ticket and the airline credit they gave me was $665.00, I you rebook will charge you another $100.00 per ticket. Anyway i did talk to Bahama Air and they told me it's my lost. I offered them to pay the $200.00 fee not use the ticket and would not accept it because they want to keep all my money i guess.

The attachments are as follows :
1. Car details e-mailed to me from CheapOair on 12/31/2018. As shown, the length of the car rental was from 2/13/2019 to 2/20/2019, with an estimated total due of $123.28. The vehicle was dropped off at Tuf Tu Florida Rent A Car at approximately 7:00 am on 2/20/2019.
2. Reservation information e-mailed to me from Aco Rent a Car on 1/3/2019 also showing an estimated total of $123.28. Tuf Tu Florida Rent A Car was shown as being the car rental provider.
3. Tu Florida Rental Car rental agreement showing a total amount due of $281.29, an increase of $158.01!

CheapOair and Aco Rent a Car should have been aware of the additional charges being made by (Tuf) Tu Florida Rent A Car. We drove from Miami, Florida, to Islamorada, Florida, and back. This does not appear to warrant an additional charge. I would like a refund of $158.01.

I booked a flight on 5/1/2019 using CheapOAir from Detroit, MI to Dublin, Ireland (connecting in Charlotte, NC), 8/2/2019. I made the purchase with upgraded seating at 12:16p. Shortly thereafter, at 12:37p, I called and amended the travel dates.
The agent I spoke with stated they made the change, and the seating would be updated within 48 hours. I received a confirmation of the charges, showing $230.59 for paid seats, and a box showing 'Seats Selected: Confirmed.' Additionally, I confirmed my card was charged for the upgraded seating.

On 7/25/2019, nearing my departure date, not seeing any updates for my seat assignment, I began an investigation into the issue. At the time of this writing, after hours on the phone with multiple customer service associates & management, and even more time on hold, the issue is still not resolved.

I have been told everything from, the amount was declined, to the amount was never charged.

The manager I last spoke with, Shelby, stated he needed proof of me paying. I sent over everything that day to bookings@cheapoair.com, as requested. He stated someone from billing should be in touch within 24 hours.

As of 1:30p EST today, 7/30/2019, nobody has reached out to me. I sent a follow up email to the same address on Sunday, 7/28/2019, with no response. I submitted a request for a call this morning just before 6a EST; I received reference #49464515, and have received no response.

I have called back in, and am told, yet again, the card was never charged. Then, I was told it was refunded.

I've attached documents showing the booking confirmation, charges, credit card confirmation of charges, and a search for refunds in that amount range on my credit card to show, I have been charged, and have received no refunds.

As a side note, I am flying American Airlines. I did call them, and a very helpful lady there, Pam, stated CheapOAir voided the upgraded seats at 12:37p.

I now have another associate, Fletcher, who is telling me the seat charge was a 'soft charge, ' and the tickets have been refunded. I explained to him, again, as I have to every agent I have spoken with, the card is on my card, as are all the charges, matching the booking confirmation total. He urged me to check my card again. I explained that I have already done such, at the direction of Shelby, and no such refund was issued.

All I am looking for are my upgraded seats that were paid for on 5/1/2019.

After hours on the phone, where I've had to prove myself, although the charges are there, on the booking confirmation, I still do not have a resolution. I'm frustrated, and flabbergasted at the lack of knowledge, as well as lackluster client service.

Brandy B

PS, I am having difficulty uploading PDF's.

My Great grand daughter was booked on Flight 923 on Delta airlines confirmation #GG8S30 from Sacramento airport to Atlanta Hartsfield Jackson International leaving SMF at 11:25 pm arriving 06:49 am Atlanta a red eye flight. We were within a half hour of the airport coming from Redding Ca. that is a 3 hr. drive, when I get a call from the airport I was driving so I had to pull into a rest area to answer and was told to call back and the wait time was 2 hrs. We proceeded to the airport and was told by delta that she my 10 yr. old g. grand daughter Gracie Lowe could not fly on a red eye I asked why it was booked I spoke directly to the agent that booked it he said nothing about her not being able to fly a red eye that was in april they waited til 2 hrs. before the flight to tell us! They told me Cheap Air knows the rules but they don't care they only want your money. They were very rude and said they had booked her on a 6 am flight the following morning it was midnight by then I ask what do you expect me I'm 72 she is ten to do til then they said thats your problem. I intended to put her on the flight and drive back to Redding. The agent said I refuse to put a child on a red eye but she had no problem putting her in the parking garage thats where we slept til 4am when we could check in. This was your company that booked the flight and I think your offer of 50 dollars is not exceptable we expect a full refund!That was Wed. July 17 th 2019 The cheap air booking # is 59034534. My grand daughter Gracie's mom has been talking with you her name is Brooke Coleman we would appriciate you doing the right thing Gracie and I in the Parking garage was very disturbing to say the least! Will expect to hear from you!