CheapOair
reviews and complaints

I bought tickets to Thailand through a travel agency called CheapOair for June 2020. Due to the pandemic, my flight was canceled and the agency gave me a credit to use in the future with Hong Kong Airlines.

My mother passed away in Thailand on October 19, 2020. I already missed the funeral and I am trying desperately to get to Thailand in time for her memorial day in January. Unfortunately, Hong Kong Airlines has no flights to Thailand right now and the credit expires at the end of the year.

Is there any way you can help me with my situation or anyone that I should contact that may be of assistance? I am looking forward to your response.

Sincerely,

Nittaya Lyman

We had booked a direct flight on Aer Lingus on Dec 5
The airline is cancelling that flight
Instead of refunding the money cheapoair informs us that if we do not accept an alternate flight on Dec 4 with a stopover in United States where covid rates are high we will lose the entire fare
There is nothing on their website prior to purchasing this that indicates this
My email is uma.[protected]@yahoo.com

I have been waiting for a refund and sent several emails and have recorded calls which my number is updated but the company keeps calling the original number (my husbands old number) and basically trying everything not to give me the refund they promised and have on recording as well.

In March 2020 my wife's flight was cancelled by British Air on the day of the flight. Called BA and they confirmed the flight was refundable but would need to be handled by CheapoAir since the ticket was purchased from them. This ticket was over $1, 000.00

I tried for days to reach CheapoAir including waiting on their chat for 6 hours. When I finally reached them they told me that the flight was in the past and since I didn't cancel with them we were not eligible for refund.
This was a very busy time for travel changes and people were getting stuck around the world - so getting to talk with an agent was extremely difficult. But I left messages, sent emails, and did all the things possible to contact them before the flight time. I bought an emergency replacement ticket through CheapoAir but could never get them to refund the original cancelled ticket.

Do not use this company for your travel services. I like their website flight search options and their pricing - but If they will take advantage and cheat like they did us, it is not a business to support.

Got some tickets from chicago to guayaquil ecuador on 7-2-2020 tru the website book me a fly to a company call interjet base en mexico.. My departer day is from [protected] return on [protected]... Got and email on 9-1-2020 with a cancellation & refund information call the website for cheapoair and give me the number in chicago to call the airline interjet for my refund try the number fue times but no one respond look the number from the airline in mexico city call the number in same situasion no respond... Call cheapoair again and the say to keep try the number in chicago.. Someone from cheapair call my the same day and offer me a vouchrer to fly another day with the same airline interjet.. But a tell theme the airline looks like is out of buissnes.. The lady fron cheapoair say the someone will call me back soon.. Today is 10-13-2020 in no refund from the airline or cheapair or my debit card

I made a reservation for October 3rd 2020 on September 29th and because of an unexpected issue I had to cancel the booking. Cheapoair told me that I would be able to use the amount of the cancelled flight as credits for my next flight which is fine with me because I was expecting to travel this month. On October 1st I opened my bank statement and saw that there was a second charge of the exact same amount for my first reservation that I made of $1119.62. I am a student and I do not have a lot of money to begin with, cheapoair has caused me a lot of problems because I have to pay bills and rent and if they take 2 weeks to pay it back then I will have to try and explain this to my landlord and try and convince him to give me a few more weeks to pay the rent. Currently my account is overdrawn thanks to cheapoair and I will also have to incur the overdrawn fees as well. After this entire interaction I will never use cheapoair again.

The airline cancelled the booking but Cheapoair insists that they need to have an email exchange with the airline before the funds are released in 2-3 billing cycles i.e. 60 days. Upon communicating to the airline they informed me that the airline doesn't even have the funds. Thus, it is clear that cheapoair is able to promptly providing refunds but chooses not to do so. Taking several month to issue a refund that should be released in hours is unacceptable. I've seen other similar complaints from others so it appears to be a pervasive issue (class action worthy). This is essentially a fraud that involves time value of money where the company issues false statements about a material fact, comes up with endless excuses to keep the funds as long as possible, and leads unsuspecting customers into being cheated out of interest earning and other opportunity costs. I will never recommend CheapOair even if the ticket was free.

Reference: Booking# [protected]

I booked a round trip flight from Cali Colombia to Pensacola Fl. in Feb. 2020. The flight was for March 19. Becoming concerned whether my flight would still fly, four days before my flight I checked American Airlines website to find the flight was canceled. I received no notice from American Airlines or CheapoAir. I contacted CheapoAir and they told me I could take a credit, so i did. I re-booked the same flight in Aug. 2020 and was told there would be a$100.00 re-booking fee, which I payed because they are the only people that can re-book my flight due to them being the original booking agent. I was not told anything about the re-booking fee until I re-booked. The flight I re-booked, apparently is now canceled, even though I have not received a cancellation notice. In checking flight status, all I get is a "something went wrong message " with the info I entered. If I move the date up a week it shows flight details. My wife called the Airport here in Cali Colombia and was told that the Airport was not Authorized by the President to receive International flights until October this year.
It Appears that American Airlines and its booking agent ( CheapoAir ) are booking flights that they can in no possible way honor. So what now, give me another credit so I can be charged another "re-booking fee " when I re-book later? If I had known that I would be charges another $100.00's to re-book, I would have gone for a refund and flown home on a humanitarian flight which Spirit Airlines who has continually offered in the midst of the pandemic. What a scam! And in the middle of a Global Pandemic. I have been waiting six months for international flights to resume here in Cali so I can get home. One step forward, 3 steps backward.
Flight booking # [protected]. This flight is sceduled for Sept. 18

My scheduled tour last July 16 - August 21 to Ukraine and Turkey did not happened due to Covid and was given only credit expiring January 24, 2021, which I find very short period as pandemic on those countries is still ongoing.

I asked if I could use the credit to other country even if I pay the difference and was told no.

I do not want to take the risk of going to those two countries in the winter and with Covid still lingers as I am 69 years old and nobody wanted to go with me. I am a high risk and traveling alone is not advisable especially to a country i have never been before.

They also told me I cannot get a refund, as Air France and Ukraine International does not have a refund policy.

I decided to book flights to those country during the time as a retirement present to myself but as the whole world know, Covid intervene.

I am only asking for some consideration about my credit to get the validity be extended up to 2021 Summer, same date I booked last year and am praying to God to give it to me as a present for working for so long.

Hope for your considerations and thank you in advance.

Yolanda Serradilla

[protected]@rogers.com

I booked a flight through CheapOair on February 29, 2020 to fly Sacramento to Washington D.C. on April 7, 2020. A portion of the flight was on Frontier and the other portion on United both departure and return flights.

The airlines cancelled the flight.
The Frontier portion of $121 was refunded.
The United portion of $364 has not been refunded. Nor have I been offered a voucher for future flights.

I have submitted eight email requests and have called several times to no avail.

I have made several attempts by email and phone (while calling from another country by the way) to resolve the issue of not being able to refund a ticket that was purchased in March (booking # [protected]). My sister (the passenger) needs to leave as soon as possible for personal reasons and all they could say was they would offer a future credit. What future credit if she needs to leave as soon as possible? My emails and phone calls seem to be going on deaf ears which is absolutely appalling and unprofessional. It's funny that they were quick to call me as soon as the ticket was purchased but they're conveniently nowhere to be found, now that there's an issue.

Dear GERALDINE HILLIARD,
We have successfully cancelled your booking # [protected]
If you requested to cancel for future travel, this action preserved your credit. There is nothing else that is required from you until you are ready to re-book your travel. Simply contact our travel offices closer to your new travel dates to reserve your new flights.
If you have requested a refund, we are still reviewing case by case to confirm if airline rules will allow for refunds. If they do, we will notify you of the refund status once we complete our review.
If you have requested a change to your itinerary, Simply contact our travel offices when you are ready to book your new flights
Thank you for your patience and for being a valued CheapOair.ca customer.
Thank you,
CheapOair.ca Customer Care

PS: I called to rebook and the agent could not find my booking ...will go to my lawyer if I have to about this from: Geraldine Hilliard 3198 Toba Dr, Coquitlam BC V3B 6A4 [protected])

Billing Details
Account holder: Kurt walter hassel
Booking #: [protected]
Email: [protected]@hotmail.com
Phone: [protected]
Charged
Ticket Cost, service fee & taxes
: $ 2122.48
Flight Watcher
: $ 0.00
Travel Assist Classic -
: $ 21.90
Insurance
: $ 143.90
Cancellation Fee
: $ 70.00
Total Amount Paid : $ 2358.28

Cancellation Fees? These were supposed to be disallowed by government mandate. CheapOair fought me on a credit card dispute to get this instated.

I made a reservation (booking number booking# [protected], and tealized on the same day that the airpot is closed due to corona virus! Howcome cheapoair booked it for me in firsyt place!

Moreover, when I realized that the airpot is closed, I cancelled my booking within the "24 hour limit" i.e. No penality and no chage of my account. Never theless, the money was withdrawn from my account anyway for a travel that will never happen!

Suprise supprise! When the time was close tothe booked floght (10th june at that time), I was informed that the flight is cancelled (what a surprise). After a while, I got another email saying that I an eligible for a re-fund! Suprise suprise and I should call a usa number to confirm autrhorizations. (note I sent multiple emails, but never got through to cheapoair.com except their billing department who says they received the requestr! So! No refung provided!

I called the number in their email *a usa number and I was calling form uk: a costly long distance call, and I got a recorder kept me on the line for about half an hour! Where I hang up and gave up calling cheapoair as such calls can be more expensive that the ticket I am trying to refund!

Until now as the date of this email, I stil did not get any refund and I cannot call thenm on the expensive long distance call!

I used to be loyal customer to cheapoair where I purchased so many tickets in the past. Obviously I will never purchace anything from them anymore.

Seriously! No money back for cancellations!

I have been calling them about my parents flight tickets which have been cancelled twice. When it was cancelled first they told us to make changes if we can provide them $300 for 2 passengers. And so we are so stupid we gave that money to them. 3 days later that flight was cancelled too. This time they told me lufthansa does not make any changes for cancellations anymore! I asked for $300 I paid. They told me "they cant give my $300 even if flight has been cancelled"

Seriously! I was so pissed and hanged up the phone. I directly called lufthansa and asked them if we could not rebook our flight tickets. They said "that is not true, they just want more money! This is not your mistake that has been cancelled. You can even get your money back" and they rebooked another flight for us.
Somehow that flight was cancelled and I called cheapoair again (never call them, they are nor helping at all). They first told me "yes thats possible to get money back because that is not passengers mistake". When I called them second time they told me "you cant get return this flight has been cancelled twice"
These cheap company seriously lying to everybody! When they book a flight they do not even speak clearly about the rules as well as they make their own rules even if I talked to lufthansa they still insist "no refund". After representative saw there was no way he could make me better. He put me on hold for an hour and called lufthansa. After an hour he said "no one picks up".
Freaking liars!
Now I have been on hold with them for 4 hours no one picks up my calls.

Freaking liars! Once I get back home I will sue them.

This complain is 3 years old because I was told by cheap o air agent to wait for my refund. I was told by geordie (account/chargeback department) that it takes 365 days to get the refund and I reached back again n again. Noone has reached me back and disssapered. I am resubmitting my request bcz I want my refund. This company and people who are working in this company are looting and lying over and over again — I was treated with very unprofessional and horrible staff, I was told by a supervisor to accept the flight that one of his agents messed up and forced me to keep it or else his coworker will lose his job. I was told that I should call back the next day to fix the issue since he (supervisor) had to catch his taxi that was waiting for him to take him home since he was off the duty. I was told by 8 different agents and everyone kept transferring me and noone wanted to take the blame of the cause this cheapoair fraud. This was a trick they played and I lost my 24 hours policy just by their games. This whole conversation was recorded and cheapoair has the recording of it. I have all the proofs and I am still waiting for someone to resolve this issue. My money does not grow on trees since I was told that I make enough money and it should not affect me! (this was all recorded) the agent asked me to provide 3 different credit cards along with my debit card numbers since he kept making mistakes. On top of all this, I had bought insurance on this ticket and they know what this insurance meant but they deleted that record too! The total damage was done: total booking amount: $1, 402.51 charge back amount: $1, 352.66 mental stress time wasted

=I need my money back!

Cheapoair are advertising international flights to Dublin which are not even operating. They are taking money off people knowing this, it's illegal & they're committing fraud! I've had 2 cancelled flights with them both International flights since May. I have not gotten any money back? I have now filed two complaints with the US Department of Transportation & they have been nothing but helpful trying to prevent this happening.

My wife and I have had a terrible experience with this company when all our flights booked through
Cheapoair were cancelled due to Covid19 travel restrictions. Trying to contact the company has been a nightmare as the general wait time is over one hour to talk to a representative (always in India) and when connected on over 50% of the time the line dropped and we had to go through the same procedure which has been extremely frustrating. All we are requesting is a refund for the cancelled flights and here major issues have transpired. Checking our credit card statement we have found that Cheapoair have actually deducted more than the quoted fare and following a detailed summary sent to Cheapoair we have not received the full amount and just received random small amounts not totaling 10% of the full amount. We have contacted our credit card company to file a complaint. There is no continuity of customer representatives at Cheapoair and their behavior appears to be very much like sharp practices and anybody less capable I am sure are being swindled out of their money and simply giving up. I am 70 years of age and have run my own business for all my working life and never have I experienced such a dreadful company and I am unable to even give them a one star rating.