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CB Travel and Vacations CheapOair Complaints #282-301
CheapOair

CheapOair review: Refund from a cancelled flight

K
Author of the review
7:37 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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On May 1, 2020 I booked a flight from Jacksonville Florida to Flint Michigan. The dates were from 5/6/2020 to 5/8/2020. I got insurance incase I have to cancel the trip. I put in a refund request with Cheapoair. Message I kept getting was it will be refunded in 2 billing cycles and they charged me $35.00 for cancelling at this time. Called the company and was told I had to get my refund from the Airline which was American Airline. After checking and never getting anywhere with Cheapoair I tried American Airlines. I put in a request online with American Airline. I was told I went thru a travel agency and had to get my refund from them. The cost of the trip was $181.00 plus $11.95 for the insurance. On 6/29/20 when I called and talked with a Jeffrey (if that is even his name) I could get a refund of $130.08 back and it would be applied to my card in 2 billing cycles. Then again they charged my debit card another $35.00. I would like this to be looked into. They didn't give me all my money back for the flight and then charged me a extra $70.00.

CheapOair response
Jun 30, 2020 7:45 am UTC
CheapOair customer support contacts
Phone numbers

+1 (800) 566-2345

+1 (888) 525-7569

Address

c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, NY, 10020, US

Website

www.cheapoair.com

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  1. CheapOair Contacts

  2. CheapOair phone numbers
    +1 (800) 566-2345
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    50%
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    USA - English
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    +44 20 3514 8100
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    United Kingdom
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    14%
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    India
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    +971 8000 3570 3492
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    United Arab Emirates
    +1 212 478 0335 ext:9093
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    Vice President Of Marketing
    +1 (866) 636-9088
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    Customer Service Manager
    More phone numbers
  3. CheapOair emails
  4. CheapOair address
    c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States
  5. CheapOair social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all CheapOair contacts
CheapOair Category
CheapOair is ranked 35 among 404 companies in the Travel and Vacations category
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