CB Travel and Vacations CheapOair Complaints #282-301

CheapOair review: Refund from a cancelled flight

Kathy Mcghee of Jacksonville, US

Jun 29, 2020 7:37 pm UTC

Resolved

Replied

On May 1, 2020 I booked a flight from Jacksonville Florida to Flint Michigan. The dates were from 5/6/2020 to 5/8/2020. I got insurance incase I have to cancel the trip. I put in a refund request with Cheapoair. Message I kept getting was it will be refunded in 2 billing cycles and they charged me $35.00 for cancelling at this time. Called the company and was told I had to get my refund from the Airline which was American Airline. After checking and never getting anywhere with Cheapoair I tried American Airlines. I put in a request online with American Airline. I was told I went thru a travel agency and had to get my refund from them. The cost of the trip was $181.00 plus $11.95 for the insurance. On 6/29/20 when I called and talked with a Jeffrey (if that is even his name) I could get a refund of $130.08 back and it would be applied to my card in 2 billing cycles. Then again they charged my debit card another $35.00. I would like this to be looked into. They didn't give me all my money back for the flight and then charged me a extra $70.00.

CheapOair response

Jun 30, 2020 7:45 am UTC

CheapOair customer support contacts

Phone numbers

+1 (800) 566-2345

+1 (888) 525-7569

Address

c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, NY, 10020, US

Website

www.cheapoair.com

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The complaint has been investigated and resolved to the customer's satisfaction.

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CheapOair Contacts

CheapOair phone numbers

+1 (800) 566-2345

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50%
Confidence score

USA - English

+1 (888) 525-7569

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USA - Spanish

+1 (888) 766-3163

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Canada - English

+1 (888) 525-7573

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Canada - French

+44 20 3514 8100

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United Kingdom

+61 2 8074 9565

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Australia

+852 6963 0549

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Hong Kong

+852 6963 0550

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Hong Kong

+91 21 2478 0335

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14%
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India

+353 1526 9772

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Ireland

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Ireland

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New Zealand

+64 9280 5225

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New Zealand

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Singapore

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South Africa

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South Africa

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United Arab Emirates

+971 8000 3570 3492

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United Arab Emirates

+1 212 478 0335 ext:9093

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Vice President Of Marketing

+1 (866) 636-9088

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Customer Service Manager

More phone numbers

CheapOair emails

randrews@cheapoair.com

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Support

sourav@cheapoair.com

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Support

sm@cheapoair.com

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Support

karen.reyes@cheapoair.com

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Support

feedback@cheapoair.com

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Support

compliment@cheapoair.com

89%
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rewards@cheapoair.com

84%
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CheapOair address

c/o Fareportal Inc., 135 West 50th Street, Suite 500, New York, New York, 10020, United States

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Nov 04, 2026
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