New York, New York
United States - 10020
I booked a flight, online, to mexico through cheapoair. The following day I received an email saying there was an increase in price. I checked the website and the original price was still being advertised. I called the company to complain, and was told that the email sent was a mistake and to ignore it. When my credit card statement arrived, I was overcharged for the flight. I contacted cheapoair and was given a fax number to send my credit card statement to. The fax bounced back to me with an error report. I emailed cheapoair and was told that someone from customer service would contact me. No one did. I emailed again, and was told that they were dealing with my refund and would email me when it was sent. After 3 weeks of waiting, I again contacted cheapoair by phone. I asked to speak to a manager, and was told that I should email her the next day and my refund would be handled. Of course, nothing has happened. Now I have to contact the airline to find out if I really am booked on the flight. Cheapoair's customer service is terrible. Avoid them.
The complaint has been investigated and resolved to the customer's satisfaction.
My wife needed to travel urgently to her dying mother. We booked a flight about 6 pm pdt on 5/9/07 on...
On March 14, 2007 I booked a flight for three people to Nashville on June 1st. No mention was made that the seat selection portion was a mere suggestion. No mention was made that the flight to St Louis had problems with American Airlines in the past.
So last night per the instructions I confirmed with American Airlines. After an hour and forty minutes with the Queen of Snob I thought I had a seat. She kept blaming everything on Cheapoair. She said it was their problem I did not have a seat. I asked her why they oversold flights.
So this morning I got up early to call Cheapo and they gave me another seat in a row that was unavailable the night before. So when I got to work I went in and checked my reservations only to find that I did not have a seat. I was on hold and finally left a message on the voice mail and through email. Now some seven hours later I have no response. I spoke with American again and they told me Cheapo had canceled my seats that they had assigned the night before and they did not get me another seat. They fortunately got me the same seats.
So the airline has suggested I get to the airport early so that this whole mess can be resolved.
I booked a flight on CheapoAir - nonrefundable, which is fine. I took the chance. What I didn't know wa...
My complaint is with the level of service offered by CheapoAir.com. For years I have used the internet to...