Champion Windows
Reviews and Complaints

How does a company that has over 72 locations, installs over 14o, 000 projects, in 39 states get away with this? They must have every state attorney general in the US investigating them. What? They aren't being sued anywhere. They, in fact are most highly rated by not only the BBB, Angies List, and every other credible fair reporting agency on the planet, but you only need to talk to any of our representatives, installers, office staff to see that they aren't bleeaguered by continuous bad work. The two or three lame competitors who somehow put this junk out, then direct people to read when trying to compete are pathetic liars.

Champion has been nothing but incompetent ever since the sales call. Everything after that has been disingenuous and incompetent. I've no doubt some people got lucky either with individuals or a legitimate franchise here and there but by and large everything people have complained about on here has happened to us. We had four identical windows, supposed to take 4 hours to install take 2 1/2 weeks and were installed poorly. Their warranty service is best described as unethical. They try to get out of warranty work or charge us service call fees. There may be a few good and decent people in that company but by and large, they are a bunch of rats. Boy, I wish we had researched Champion more thoroughly prior to purchasing, we were so naive. Now we're stuck w/a crappy product and even crappier warranty service. Were I an attorney I'd make it my mission to make the local franchise miserable.

I smell RAT... I mean a rat on the Champion wheel

I got some ocean front propety in AZ for sales a fair price, if you like?

I call BS... Just another Champion paid robot employee that monitor this complaint web site and post pro-Champion posting to try to counter act any negitive postings. If you like Champion used cars sales tactics and its high prices then Champion might be the contractor for you. Other then that you might want to consider any another contractor that doen't have to play decepitive games with its customers...

We have had many windows fail. It took Champion at least 8 trips to get the measurements correct and installed to fix their poor quality product. Since that time we have had more windows fail - rather that fighting with Champion and putting up with their incompetence, I am going to replace the windows with windows from another manufacturer. Their reported "Life Time" warranty is a joke.

I have been running in this Champion circle as you call it, for 8 years now and I have never worried about running into any of my neighbors, Champion customers, or friends that I have offered Champion products. As with all companies that do remodelling work, you are replacing something old with something new, and sometimes things don't go perfectly. We work hard to satisfy that minimal occurence.

Considering the fact that nationally Champion installs over 140, 000 homes a year, I would take the number of complaints on this site with a grain of salt. To see the same complainers cruising the site and attacking the company with vigor is indicative of one individual with a bone to pick. That would be you maskzman. Get on with your life. By the way, Cardinal is the correct spelling.

I will give you one concession, Champion is second to an insurance restoration group called Belfor. They aren't really remodellors as much as a construction group that does insurance restoration. Here's their own description. ...
As a leading restoration company we offer you a full service: all services relating to restoration from a single source. In cases of damage, this guarantees short distances, efficient work, and thus time and cost savings for all those involved.

BELFOR is quickly on the scene, wherever you are. With more than 170 locations in over 27 countries, we are always close at hand. Some 3, 200 BELFOR staff take good care that nobody must go without the best possible restoration solutions. Regardless of the nature of the damage.

So actually, when it comes to home remodelling, Champion is indeed #1 and that leaves you still pathetic.

Jim Dobbins,
Champion of Seattle

The problem JOB you have to know the facts from any fiction. Your not able to ackowlage the truth if it slap your up side your head. Just wake up and smell the coffee, I don't have to build any portfolio or try to make Champion look bad because you guys do a super job of that on your own. Your ole act is one in the same and your always trying to delect any negitive postings to them being a competitor with some inferior products. Your just another rat on the Champion wheel running around in circles. Here one more NEW FLASH for you JOB, the Champion products are not SUPERIOR and Champion is not the largest remodeler.

Acknowlage this - Doesn't Champion use Cardnal Glass Co with Low E 3 coatings?

JOB your a lier and and fake POS. That the standard ole BS you been spewing...

maskzman, we wish Champion had someone monitor the site, then pursue your real identity to expose you as a lousy competitior, with an inferior product, who is trying to build a false portfolio of negatives to make Champion look bad. It's funny how you can't spell and neither can the people who are supposedly complaining. Of course, as a proud employee of Champion Windows, I am always going to monitor this site and dispute any lies. If you ever do get the facts right, I will acknowledge that.

BS "Tried of crap" you are exposed... Your just another Champion robot that is paid to monitor this complaint web site and post pro-Champion posting or to try to counter act any negitive press within. Any company that has to stoop to them tactics has something to hide. WORTH EVERY DIME is bogus and so are you TIRED OF THIS CRAP...

I have Champion Windows and Have had a few warranty issues come up( all the fault of my neighbors) Champion did not charge at first, fixed every thing that happened...once i called for the fifth time they asked for a $53 trip charge to cover the gas for the service tech, , , , just as the salesman told us they would ...I am working with my neighbor to pay it...its there child who keeps putting a ball through our window ...wonderful company and they live up to everything the sales guy told us ... I read through all the crap on here and have to think that some people are just a pain in everyone's tail no mater what happens, , , , I think Champion is a wonderfully straight forward company. Worth Every Dime !

Champion was eager enough to sell me a sunroom with all kinds of promises as to the quality of their work, which I suppose others have found out is not true. First they placed the door in the wrong place but insisted that was what their salesman had drawn up. I did get them to change that. Second they left the dirt from the trench they dug for the foundation poured over a large bare spot in my yard, which would have been fine except for all the gravel, sticks and pieces of concrete that were mixed in with the dirt. Third they failed to notice a concrete angled step was to have led up to the sunroom so when I complained about no step at all they built a wooden step a sixth grader in shop class could have done a better job on. Fourth after the first installation and a second attempt to fix them several of the sliding windows still do not latch. They failed to call the inspector for the second inspection they were to make. In fact even when the sunroom was "supposedly" completed, they never called the inspector, which I had to do. When the inspector came out I was told Champion had not called them for the inspection between the laying of the concrete and the completion of the sunroom. The inspector ordered two electrical outlets installed and I am still waiting for that to be completed before the inspector comes back for the middle inspection that was not done due to Champion not calling them. Sorry to run on so long, it just feels good to vent as I continue to try to get the work, promised by Champion completed.

Tim please feel free to contact the office here in Omaha at [protected] and we will be more than happy to get a service call set up to fix your windows. Your windows have a lifetime warranty on the install and the window itself. While it is true all windows leak air, but shouldn't be anything of substantial amount to feel inside the room.

I used to work for Champion in another City. I warn anyone looking at Champion to try to find another alturnitive for source for your home improvement needs.

Champion as a whole has all types of management issues thoughout most of its offices. I would say its is an attidude or a culture within that has rolled down from its top management in Cini, OH. Most of Champion GM's just run from issues reather then to confront them and try get them before they blow up and get way out of control. I seen GM's just stick their heads in the sand not answer phone calls and just in hope that the problems will fade away. These actions really just amount to bad business and very poor customer service proformance within Champion. It is really hard the see a sale rep get stuck in middle and between a mad customer and the Champion management. The poor sale reps are just handcuffed because its a no win negitive position and guess who gets that negitive customer satifaction servey after its all done? Yep the saleman is always on the hook at Champion for everything

The management just tells the sale staff members to put all of the problems behind them and keep driving forward and maybe that is the real problem within Champion in general. The GM's are just are focused on driving new business forward they can't afford to take the time to take care of any existing business matters. Champion will hold its customer signed contracts hostage and will bind too that contact. Why does Champion have to bind its customer up like it does ? It simple its because the Champion selling model is flawed. Champion starts out trying to sell its products at an really over inflated retail price and then they start applying discounts up to 40% or even a 50% and that is jso used car lot sales crap. the Champion sale manual say WIIFM " (What in it for me) and how much commission can I make on this deal. The customer are tricked into thinking those deep discounts are such great deal then they are hit with a " today only high pressure deal" that they don;t want to pass up. It is a designed sales process get the customer involved that they will put down their guards pay too much for the products. That all make since doesn't it?

The only thing that matters within the Champion organization is getting the ink on its contract and then getting the consumer past any waiting period or the rights to cancal a contract and within my State uts is a 72 hour timeline . It is different if you purchase within the Champion showroom your all done as soon as you sign on the dotted line at Champion. In the Champion sales trainning manuals it advises the sales staff to ask for a larger down payments to prevent orders from being canceled. The larger the down payments the more leverage that Champion has to keep the customer from backing out of the deals.

Champion just wasn't a fit for me so I bounced out of their and I'm so thinkful I no longer have run that hard or work all those hours and the weekends I'm loving it all. At Champion your just on your own and you sink or you swim.

if you did any kind of research about windows you would know that the NFRC who is the testing and rating arm of energy star has an acceptable air leakage rating of .30. basically what this means is you can have .3 cubic feet of air per minute, per square foot of glass come through your window and still have what they would call and "energy efficient" window. if you figure that formula out, it equates to 3 cubic feet of air in one minute coming through a 2x5 window. multiply it out further and thats enough air to fill a two car garage with an 8' ceiling in a 24 hour period.

champion windows has an air leakage rating on all of their windows of .2 or lower, however anything lower than a .2 is listed by the NFRC as a .2, regardless if its a .04 or .19.

if you think about it, how can you put a hole in a wall, then fill that hole with something you can see through, and that has a dozen or more moving parts, not to mention all the seams and seals where all of these parts connect, and stop %100 of the air infiltration? especially in an area where, "the wind blows so hard out here in Glenwood that it had broken the hardware on the windows when you would crank them out."

seriously? wow.

If its any conselation Tim, my wife and I were so close to purchasing 8 windows from Champion. We were about to leave to sign a contract and my wife said, "did you google complaints about champion?" I of course had been busy educating myself about quality windows that I had forgoten about that. So we did, and came across yours and many other similar complaints that we said "no way were buying windows from those guys". So does air leak through the windows, or does the air come in around the frame? Thanks for your diligence in standing up and sounding out the warning!

I got a quote from Champion for 11 windows for the price of $9674 which by the way, was twice(+plus some) as much as three other quotes from competitors with similar glass quality and u factor/solar heat ratings. Oh, did I mention this included a 45% discount. So if I had not received the discount, they expected me to pay $14, 027.30 compared to $4, 000 to $5, 000 from competing companies for similar quality. So my advice to anyone shopping for windows would be to ask for the high performance Low-E solar glass with argon and super spacers and you should be able to get similar products and then compare the prices. I was shocked at how high Champion was from the others and each competitor offered me two different product lines and none of them even came close to the high price for champion. I did my homework and did not let the salesman tell me what I wanted for the windows, I gave him a list of options for what I expected and then went from there. This evened the playing field for me. In the end, I chose an excellent quality window for about 1/2 to a 1/3 of the price without losing any quality ratings. I also asked to see a heat lamp test on each product I was interested in and found that they all met my expectations. It pays to do your homework. I would also suggest that you read the fine print of the warranties. That is really another factor in what sets these companies apart and why I chose the one I did. Such as Lifetime warranty, transfer warranty, glass breakage warranty and installation warranty. So most people will think I work in the industry but I do not nor do I have any affiliations with anyone in the industry. I just took my time to research the companies such as Champion, Milgard, Jeld-Wen, Ply Gem, Cascade, Pella, Simonten, Andersen, Marvin, etc. and then check the references of the local companies that install these windows. There may be an installation warranty with the local company that is not represented by the manufacturer. It pays to ask about all of it before you order the windows. Good luck... I hope this helps.

I have been reading through complaint after complaint on this website and have finally realized that the same few people are the only ones contributing to these extensive conversations (rediculously childish bickering, I must say). So I am now excluding any comments made by JOB, Tired of crap, and maskzman from any consideration when deciding which company to hire for replacement windows. You guys need to stop and let us consumers try to sort it all out for ourselves. You have done nothing but add to the discredit of your industry.

terrible company.

Please check spelling before submitting a comment.

WRONG again Mr. know it all (Job). Is that all you got for us today?

I will assure you that If was Ms. Jane your little zipper head would be spinning right off your shoulders today. Maybe Ms. Jane should have yourr you know what served up on a silver platter for your foolish actions in posting her name. We can only assume that she is an ex-employee of Champion and you have no right to use her name within any shape or form.

I call you BOGUS "job" and your bubby "tried of crap" are just Champion paid employee that monitor this complaint web site and try to counter act any negitive press posted within it. Why do you think Champion employees has a need to do this type of crap? Buyers Beware of this company and all if its tactics. Good luck with that Champion you got egg on your face again.

OK Jane

Job and "Tried of this Crap" are just two brain wished Champion employees. They know only what they are told by Champion. Its fine if you fell feel the need to personally attack me and others for exposing your game. Jobs thinks he has everything figured out but his all wet behind his ears. Sorry I'm not a Jane, I have other equipment.

Each State has different contact cancellation laws so buyer beware and read the all contracts and addendums that may be writen about a showroom purchases before signing anything. Within my State the contract recission laws is only good for in home sales and they do not cover any showroom purchases. Now stick that in you pipe and smoke it Mr. know it all.

No way can a Champion rep can bid a project properly without first visting the site and reviewing it for any other needs so all of showroom purchases are all flawed and leaves thoses customer are hung out to dry and left on the hook. These two Champion robots are just mad because their ole Used Cars sales games are being exposed here within. The lower the Champion reps is forced to sell his products at the lower his commissions he receive for his dog & pony "slick willy" demo act. A 50% discount off a JACKED UP price is still a just a jacked up price to pay. Why doesn't Champion just offer its products at a fair market value and quit playing those ole shaddy sales games with its customers. It is because Champion is trying to trick its customers into just paying more for its products? I think so...Why does a Champion have its employees monitor a complant web site anyways? Good luck with that Jobs.

What an idiot!
I am a Champion Sales Rep in a 3 day recission state and the 3 day cancellation period (not cancalulataion) applies, regardless of a purchase in the showroom or at the consumers home. A quick check of the Better Business Bureau, attorney general, Angie's List, or any consumer organization will bear that out.

maskzman here's a spelling lesson for you:

appearance not apperance
several not serveral
shady not shaddy
cancel not cancal
cancellations not cancalulations
contracts not contarts
from not from this one is probably a typographical error

But the supposed complaintant is jane Thomson, and she has the same problem spelling and getting caps done. Seems pretty fisy to me. If you were directed to this post to look for Champion windows, I would be suspect of whomever sent you this way and at least check other sources before making a decision.

The proper way to handle any credit issues was to tell the customer about any and all issues up front and not give the apperance of any run around or shading business operations.

The newer credit laws requirements says that a percentage rate must be stated at the "time of sale" and its can't be just skated or shopped around like it has been in past. The Champion sales salepeople are trained by just telling the customers that Champion is not a credit company and they do not know what rate would be and they will just shop your credit and contact around to get the best rate possible with serveral different credit companies that they may have lined up to use. This is not legal no longer these days and today a percentage rate for financing must be stated at the time of the sale and not just shopped around for the next day or two. This should be done within the customers home and during the time of sale with the credit issuer offering a rate over the phone. The customer must know what rate they are going to be paying before signing a contract with any sales company and this would stop these shaddy business deals from happening that has left many customer on the "hook" as they call it in the home improvement business. I call it "hung out to dry" because most always the buyers are going to be paying a higher rate then you should if they had only pre-arranged any finance options and that is real easy to arrange with a computer these days. Your just a captive hostage any other way and its not legal any longer.

Champion has had problems handling issues with customers who may want to cancal a contract with them. Lord help you if the customer that is outside your State requirements or timelines for contract cancalulation that was signed in your home . I have seen Champion refused to cancal a contract because the customer has gotten some buyers remorse after signing a contract even though she was within her rights and timeline to cancal. I seen a Champion rep tell this customer that she would lose her down payment because the manuafctures had already begun the manufacturing her order and that just wasn't the turth and had this customer just pushed a bit harder the would of has to cancal her agreement. Contract cancalations are more common because people just start doing research only after they sign contracts and not before hand... If any sales organization has to lie to sale its products then that is just cheating in my book.

If a purchase was done inside a Champion showroom the customer does not have the same buyer rights for contact cancalulataion and they are just "tagged and bagged" just after the door hits then in them in the back side. Champion teaches its sale staff members to get as much as possible down at the contract signing to prevent sales cancalulations. It is in the Champion sales training manuals. The higher the down = less cancelulations. The sale people are are so trained to always mark the cash" on completion box on all the contracts written even though they know its a bank financind deal to cover them. The sale people are told that when a finance company pays Champion then its a cash deal paid by the finance company. But that is really shaddy as well because when a contaract is marked at financed option and then the customer objected to any higher term of the agreement then it dead deal at that time and couldn't be enforced after that time. If the cash option is marked on the contarts then it looks like it was a cash deal form the start and the customer is on the hook for payment of the projects balance due aat its completeion or Champion could slap a lein on the house for non-payment.

Buyer Beware...

Oh another open house again I see. ha ha ha waht a joke that is... I have worked for Champion before and it sounds like some of you posting on here still do.. It isn't carp or hipe its just that the truth hurts. As far and the credit issues they act like they are going to help the customer get the best interist rate possible and that Champion is going to work for you right. It is just to get you past any contract waiting period within your State may have like 72 hours and so that Champion can keep your down payment money and the customer could be forced to go though with the contact and pay the remaining balance due if you don't accept the terms. Champion wants to hold your hand to the fire and they want you to hold harmless. Guess who wrote the contacts and train their employees to favor their position. It sounlds like the customer is getting Bar-B-qued not just bamboozled.

50% off an 200% marked up price is still all jack up price to pay for any window. Why not just do business right way and stop all the hogh mark-up crap Champion? You got egg all over their faces once again and your being expose for the pigs that they are now...

i agree. people should state the city and state to be fair. champion is a coast to coast company. not just one city

The only people who go to a complaint site to brag about how great a company, is most likely the salesman or manager of said company. It's pathetic and ridiculous

Here is the real problem in your both of your cases that have posted before me. Its just a simple case of a flawed business model used by Champion as I posted numerous times. Champion locations across the country are mostly co-owned and operated arrangements. Each co-owner are mostly paid on a performance bonus or percentage profit business model. So these co-owners get so focused on trying to drive new business growth forward they often fail to take car of the existing customers as in your cases. They can ill afford to back up and spend the money nor the labor that is involved to fixing major hiccup such as yours. Champion has chosen to point finders as they always do and take the risk of being sued as opposed to just fixing your problems. Other problems within its co-owners are the refusal to let any one out a contract that is not protected by law or refund any money any way shape or form. Numerous projects was under estimated then the customer are just left on the hook and hung out to dry or any additional product and/or labor needed to complete a project. But on the flip side if Champion over estimate do you think they write a refund check. Don't count on that. Its all profit. Champion reps typically will overcharge to help drive up the profits and his commissions. After all they are commission only sales reps. That is the norm within Champion and I believe it starts at the top and rolls down hill. Champion has an additude problem within it like we are SUPERIOR and if you give us any bad press we won't help you. Champion should just take its code of ethics values and wipe its back side with it the next time they go to the crapper. IT MEANS NOTHING and isn't worth the paper its written on much like its warrenty...

Denise,

If you do have moisture problems within your home that will accumulate on the windows surface.

All windows are design and rated to have a small amounts of air leakage within them. With that being said.

Your windows are not supposed to have a large amount of air leakage or drafts of air that is coming into your home and that is more then likely the cause of your problems that you are experiencing. With a larger amount of colder air coming around your windows that is being meet by the heat that is being produced within your house that should be what is creating your condensation problems. With today's more efficient glass technology's most of the glass has multiple coatings or layer of glazing's that are applied to the glass surface. Clear glass is passed through a application process where multiple layers metallic and non-metallic elements are applied to the class surface resulting in a finished glass product that is then sold to Champion which then uses it within it produced products. But that bad news with multiple layered glass product and its multiple layers of Low-e coatings that are applied your window glass they are subject to have more condensation build-up on the glass surface do the temperature changes or the climates that surround your windows. That is a trade off of the higher performance more energy glass and is a known problem. You could have a case of some defective glass or a defective finished manufactured product but more if you can rock your window around I would say its a installation problem and should be fixed by Champion one way or the other.

Denise I totally agree with what you have gone thru and truely feel for you in your situation. Mine is practically the same you are always wrong and we at champion feel you should just live with it because we are window people and sure know what we are talking about. Does this sound familiar, I have heard it all from Champion of Omaha. Get some smoke sticks (purchase on internet) and when the wind is blowing do a smoke test around the windows and make sure that you take video very plain and clear and when your done take them to small claims court or go to the attorney generals office with your complaint. Scream loud and then louder till they fix your windows or you get your money back (I say get the money back) and find a very reliable window company do lots of reseach and talk to lots of people and when you get your next quotes make sure that you video everything that is said and keep it for your consumer safety. I truly feel sorry for you and hope you come out right on your journey. BAD

Karen,

Your conmments are pretty harsh, so you must be having big issues. Try contacting Champion headquarters in Cincinatti Ohio and see how the response changes. Like any large company, sometimes you have to go to the top.

I am not a complainer, but the door installed for us by champion is the biggest waste of money we have EVER spent in our lives. The seal on the glass seperated. We have had them out to replace it 3 times. Have never been offered a replacement door, and have been told 3 times that the seal would hold, and of course never has. Jim, so glad you had a good experience, wish ours had been as good. We now MAY have to buy our front door from China. We tried an American company and they let us down, big time. It is NOT truly a lifetime garauntee, and the service is not execellent by any means. When you pay $1, 600.00 for a front door, you expect it to last more than 3 years. It's not like going thru the drive thru window at McDonalds. You expect to have the order wrong because you pay for what you get. For $1, 600.oo I should have received an excellent product and I received a totally unacceptable one that needs fully replaced. Their product is at best mediocre, and as soon as you start having issues you will be singing a new tune.

Karen
From Canal

Champion did my windows, siding and a beautiful patio room. I just wish they remodeled kitchens and bathrooms because they are awesome!
I think you people who complain are the one's who really do not know what you are talking about and have WAY too much time on your hands.
If you ever had a remodeling job done by another company my guess would be you would have something to compare Champion to. Then you would find out that they are an excellent company.
I had an installation issue that was immediately responded to and corrected. I have had two services in four years and had the same result. Great job Champion. I could not have spent my money anywhere else and received this type of value and committment.
Maybe you all should try treating people and companies for that matter like human beings and not DEMAND service.
If I was Champion and you were as ### then I would treat you like one. Fortunately for Champion they are not like me and woulf bend over backwards to help you anyway.
That may be why they have grown this American company from the ground up and it is the nation's leader in remodeling.
That's right...why don't you all just get off your high horses and act like civilized people before you have to get your windows from China!
Thanks, now I'm fired up!

I too purchased an entire house full of windows. The installers were a joke. The crew had approximately eight men to install 16 windows. It took the crew the entire day to complete their subpar installation (cigarette breaks were aplenty.) One of the windows installed didn't fit the opening, i.e., a 2 1/2" gap on the side. No insulation was placed around the windows. They utilized glue on the interior windows which was slopped all over the quarter round and won't come off. The quarter round bows because they didn't staple it properly. The windows frost up during the winter with ice. Cold air pours into the home around the edges of the windows even though we have re-caulked everyone of them. I've had two of the windows collect condensation between the panes ("broken seal" was Champion's diagnosis.) One of these windows was replaced at a cost of $50.00. I am calling to have the second window replaced on Monday and do not look forward to this unpleasant experience; their window repair crew are a bunch of whiners. I am constantly tightening the screws on the locking mechanisms. And, I agree completely that these windows do not allow the winter sun to warm my home nearly as well as my previous windows (located in Missouri.) My heating costs were reduced, but only marginally. The storm door I purchased sits askew, and the interior handle is about to fall off. So when I replaced my front door with side panel, I purchased an Anderson product. I need new siding, but Champion will never receive an opportunity to bid.

I have a lifetime warranty on my windows and my bow window is only 7 years old. It is leaking, windows won't close, window is drooping falling off the bolts, seat pad inside is starting to mold...i called them recently because i noticed all of these aspects after my contractor came out to provide an estimate on my siding and he noticed all of the neglect when initially installed.

I called Champion Windows to have someone come out to replace or repair because i have a lifetime warranty on the window. He was standoffish and said it was my neglect, not theirs.

I havent heard a response in 3 weeks, so i could and asked for the President. Instead I got the division manager "Steve" who continually blamed me for their neglect in correctly installing the window.

I am sorry, but it is not neglect on my part for believing them that my windows had a lifetime warranty.

If I would have known that spending close to 10k with this company would only last me 7 years, i would have never gone with them.

Today, i have mold, leaking windows and windows that do not close ALL DUE TO THEIR INSTALLATION, and NEGLECT ON THEIR PART DURING THE INSTALLATION...however, the company tells me it is all due to MY neglect.

They are not backing up their lifetime warranty.

The truth hurts doen't JOB (employee of champion)

Answer this for us ..What is the lowest "book price" for a Champion small white in color double hung window under lets say 83 UI and without any other window options added to it. What is the Champion price?

Let us know and don't dance around that or just shut up and eat crow...

Still very amusing.

Job you really don't have clue do you? Your just another rat on the wheel at Champion and here is NEW FLASH for you. When you burn out at Champion they will just replace you another rat and put them on your wheel to run in then circles just like you do. Superior quility now that just is showing how stupied and brain wished you are. JOB you need to step it a few steps and learn more about the windows technologys within the market place today before you start spewing your carp. Here is a previous posting from one of your formal Champion employees that learned the hard way.

I have just spent the last 3 years with Champion lying to my customers about pricing. Do not believe any of the SALE prices or discounts. They are all fake. It doesn't matter if it is 30%, 40% or even 50% off. All they do is mark up the original retail price to give you the discount. Also, this is just an average window and its way overpriced. You can find a better window at many other places at a much lower price. Do not be fooled by the factory discounts!

I wouldn't call the Champion products appropriatrly mark up at all? Try all JACKED UP to the tune of about 200% and that is a ripoff by anyones standard. Even with your dieing swain 50% discounts its still a zipoff. I'm not going to shut up about Champion trying to zipoff any consumers. The consumer are able to past all the smoke & mirrors as well as the dog and pony shows and the over inflated prices at Champion. Eat on that JOB and come back with another retarted responce like your last posting.

Maskzman probably sells the poorest quality, cheapest window made and since he doesn't have to stand behind it any more than a year, he spends his time writing on these information sites, then when customers tell him they are shopping with Champion he directs them here to read all the amazingly bad information. Give it up maskzman, Champion builds a superior product and the only way you can compete is to pay for and use a higher quality line of windows, appropriately marked up. Then you may be able to properly take care of your customers. In the meantime, shut up about Champion, although it is amusing.

Champion business model was made up from as bunch of ole tin men from way back and that is why Champion asked for a inflated retail or book price for its products. Champion just hires good sales presentation people and that are trained to peal the customer off the ceilings when they show you a inflated book price then they start to discounting the price down step by step. Buy two get one free. 33%, 40% even 50% off but not much lower then that. It is kind of like use cars or how low do I have to go to get your sale. The sale person know with a materful presentation of the products and the more they get you excited about purchasing its products the more that you would be willing to pay for them. Don't be fooled by a good sale presentation skills and buyer beware of the Champion locked in sales contracts.

Actually I proudly work for Champion and I don't get paid to do this, unlike "Ticked off Champion Customer" who sounds more like a ticked off competitor who has chosen to lie and bad mouth without grounds. Pathetic. And what is it with all the capital letter joke and lol? By the way, we installed almost 40, 000 customers last year, and you are looking at a site with 4 compoaints, contrived or real. Check real sources like the Better Business Bureau, your state's attornie's general, or paid feedback sites like Angie's List.

Come on people Job obviously works for Champion - he has gone on every negative comment with BS comments LOL LOL - there is a company for you LOL LOL JOKE JOKE JOKE JOKE JOKE JOKE JOKE JOKE JOKE - they suck so bad that they have to pay someone to go out there and defend them on the internet. If they were so great they would not have all these complaints LOL LOL LOL LOL

You have other problems if you are getting ice on the interior of your home. The BBB of Chicago has no unresolved complaints in the last 3 years for Champion of Chicago, so you are confused or lying.

Dude who cut your hair?

JOB

Your an idiot...You have been exposed and it is plain for everyone to see you have ulterior motives by coming in here and posting on a Complaint site when your a Champion employee.

The Champion Windows MFG, INC - Vision, Mission, & Values statements isn't worth the paper that it's writen on. The next time you go to the crapper you should wipe your ### that BOGUS statement.

You know what you can do with your qusitions don't you...Or do have to tell that?

So, I'm sorry, who did you prefer to Champion? That is my question!

JOB your just a another dumn ### working for Champion. Your another robot paid to run your mouth and one of these day you will burn out. Here is a "news flash" for you, Champion will get another rat to run on your wheel.
How does it feel have to run around in circles at Champion?

Maskzman,

What an idiot...everyone who you might be sending to read this can see you have an ulterior motive... Just out of curiosity, who would you recommend for windows and siding?

Tried of this crap know only what his told by Champion and is being paid by them to run his mouth. The internet exposes Champion for the scammers they are.

Well...does your complaint get researched here? how does anyone know if you are really disappointing or just being stupid and complaining for no reason, , , there is a reason the BBB is in business but the internet lets the most idiotic of you just run your mouth

Yeah there a RIP-OFF and a bunch of con-artists.

Champions whole sale pitch is to geared into putting fears into its customers about them doing business with any other window contractor when it is Champion the customers need to watch our for. Champion has been ripping off the people for way to long and they need to be exposed for it.

Champion just prays upon an uneducated window, door, sunroom buyers and you had already done some of your research which is bad for the poor old Champion sales rep.
Anyone should be able to find a good local straight forward window contractor which can offer them as good or better vinyl window for half of what Champions dieing Shawn so called sale price. They start out at a way over inflated book price and want to see how high they can get you up too and it is an ole used car sales tactic from way back and won't change because of the high profit margins they get on there windows.

Champion does teach these sales tactics to there sales organization and the drill it into them and if you don't believe in it they can't work for Champion and they go though sales staff like water because its bunch of BS. Champion also teaches how to apply the sales pressure gracefully "buy it now" because if they don't do that they know if the customer has time to do any product or price research they are not going to be purchasing anything from Champion. The really good salespeople might even do what they call a "commercial close" and tell you how you might be able to hop up on a big commercial project they got going so you can get there lower pricing but the key is you have to act right now. Believe me Champion gets no big commercial project at all.

Champion started out about 2K per window in your case and they are out of there minds and that is when you should stop there sales pitch right then and there and just kicked them out of your house for disrespecting your intelligence. They know that most people are just to nice to show them the door and tell then to get the hell out like they deserve. When he started to do his work sheet and they used those way over inflated pricing on it, That is by design. Its called "pealing you off the ceiling" then they want to show you a way you can afford them and that is a old tin men aluminum siding sales tactics which Champion used from the used car industry.

For an average size vinyl window that is less then 110 united inches in size you should have to give any more the 400-500 per window on a average window installation with the very same glass package that Champion is offering you. By the way Champion so called "exclusive comfort 365 glass" isn't exclusive to Champion as they say it is. It is made by Cardinal Glass Company as Champion doesn't manufacturer any glass products as the same for there Sunrooms glass. Your arched top window is going to cost a little bit more then a standard double hung window but its not going to double in price.

I also wouldn't purchase any vinyl window with the color bond on its exterior. Its just paint over the white or tan color vinyl window and if it gets chipped your going to see the original color under the painted surface and after a longer period of time its going to look like crap. I would suggest looking at "aluminum clad window" which would be a much more durable window if you wanted a colored exterior and Marvin window make one under Marvin's "Integrity" brand name which is a fiberglass interior and aluminum exterior window which is the best of both worlds when it comes to window materials but then you back up to Champion price range but with a much better window product.

Anyone would be crazy to any business with any of the Champion locations across the country. Just do your research and you be the judge.

I just had champion come by tonight. For 10 double hung and 3 circle top he quoted me $25k with no options except the color bond on the outside. Then he offered 30% off...then another 5% if I would sign tonight. I still said no and then he offered another 13%. I then told him I would think about it and he was writing up the quote and had forgotten two windows. So it ended up about $14, 500. I had a quote for full frame Marvin Ultimate Double Hung installed for less than that. I also had a comparable quote from another vinyl company for much less than half that price, and their installs looked better. I was really upset with the price after sitting through a 3 hour presentation. Even if the end price was good I still would not buy from them because of the used car salesmen tactics. Pass.

The only people who go to a complaint site to brag about how great a company, is most likely the salesman or manager of said company. It's pathetic and ridiculous

The consumer needs to beware that they can purchase products at a much lower prices without having to play the Champion windows, doors, siding and patio rooms sales games. I'm talking about the Champion that is based in Cini, OH

OK all of you Champion people. Let me ask you a question. What is the lowest book price for a standard white color vinyl replacement window that Champion sales? That plan and simple enough for you isn't it? I know your forbidding to answer so I will. The answer is $1, 240.00 for a small DH or a slider window that is under 83 UI. That price is without any other additional options like, grids, full screens, any other charges like trip charges, dump fees, additional labor charges etc that is added on top of that inflated Champion book price. WOW now that is really high mark up by any ones standards.

If any so Champion rep played his "Monty Hall" act and cuts his asking prices by a whopping 50% that lowest priced Champion window would cost you at least
$ 620.00 and its most likely is going to be somewhere between $800.00 - $1000.00 per window after all discounts have been applied. A consumer should be able to get an equal too or better quality product for about half of what Champion is trying to sell its products for. If your looking for a any type of door or siding products then just forget about Champion.

If a Champion rep has to sells windows at the "PAR" price or 50% off of the Champion book price then the only one that is losing money is the poor ole salesman?
Champion MFG really isn't losing anything. Its just the rep for Champion that is taking it in the hip pockets and Champion MFG still is making real bank on its the highly over rated and highly inflated priced products.

On the other hand If the salesperson is successful is selling the Champion products over the par price then the sales rep and Champion split the profits on a 30-50% increasing scale and between themselves. So do you think that a Champion rep has a incentive to pad any book price then your wrong. Yes they do pad the book price. The sales management and reps are just rewarded for selling over that par price otherwise the reps gets 5% of the par price sold. I had one of the Champions most successful sales reps tell me how he gets his overage and screws his customers. He went onto say that said the customer doesn't have a clue and how that was a good thing that Champion doesn't post it pricing or he would be screwed.

Ask any Champion rep how much is the lowest priced window and watch the Champion rep craw like a craw fish. They won't give you a straight up pricing answer. Champion is is set up so its sales reps can set up its customers for the BIG LICK. Have a great day...

Your asumpions are clearly WRONG Mr. MARK GEORGE. The only thing that is clear here is that your just another Champion rat running on the wheel that just keeps going around in circles.

Clearly you were fired!

TRIED OF THIS CRAP is just another brain washed Champion employee. One of these day the robot might weak up and smell the coffee and relize the truth. He knows only what he is told.

Champion reps puts on a great dog and pony show demo with a lot of smoke and mirrors. They will offer a buy two get one free offer, then a 30%- 40% offer, then a dieing swain effort might be 50% off with a couple hunderd to boot for putting its yard sign up. Just too much used car sales tactic if you ask me. They start out with a really high book price then started applying those deep discounts and trying to close each step. The whole thing is just a slick willy sales job and is flawed when they started out by peeling you off the ceilings with a very inflated retail price. Are you for real, its NO DEAL even with those deep discounts. There are a lot of great products on the market today and most all other contractors do not have to play those type of sales games with its customers. Why does Champion stoop to those levels to sell its products? Buyers beware of these games and are you going to be the next sucker that takes it up the short. Good luck with that stuff Champion

saleman jstook 9k half down on windows and did not inform me i had three days to cancel contract. two days after contract was up, a guy came to measure for windows and a bow and bay and inform me they counld not installed a bow window were i wanted it.so i thank contract should be canceled, because i could not get wha i ask for. be ware of champion screws...

Learn how to spell...if you have an I.Q. high enough to spell and type then maybe someone would pay attention to you

Hummm just because you can't sell or believe in a product that is Superior to most in the industry why do you feel you have to get on here and show your stupidity? Go to Anderson by renewal or Applleby or any other High end window company and they are selling windows for $1200 to $2000 a window and then say you get a better window and a lower price, , , , the fact that you feel that way shows why you aren't working for Champion any more., , Champion pays sales rep less then most companies and installers more then most because they realize ware the rubber meets the road, , , just a shame you couldn't figure that out in your own mind.

Champion took almost 8k in 2003 for gutter with guards with a lifetime warranty, They were coming out cleaning them without a problem but now they refuse, stating I must pay them $99 to do so. I have been back and forth since 2020. The last technician stated they were installed incorrectly. But champion is asking me for a warranty from 2003, and I asked them to send me a copy with my signature on it? They now stating their warranty don't cover incorrect installation. What? State my warranty is only good for 2 years. What? Who pays 8k for $300 worth of vinyl with a 2 year warranty? So, now if the warranty was only for 2 years why were they servicing the gutters for the past 17 years free? This woman just told me that someone wasn't doing their job correctly. Lol, i said it must be a lot of someone's. Nah, they were correct, y'all just did a 360° flip on me. They are a nightmare, and I guess it's time to get legal on them. I'm guessing there is a lot of damage under these gutters now. So here's just some of the proof, tried to upload a video. See for yourself.

I purchased vinyl and gutters with gutter guard on them in 2003, The sales person stated I would never have to clean or buy gutters again. I spent almost 8k. I've constantly called them to clean the gutters without incident until 2020. Now I'm constantly fighting back and forth to get clogged gutters cleaned. They are now saying I must pay them $99 to clean gutters with gutter guards. They also leak really bad in the corners at the seams. The last technician stated they were installed incorrectly. I can't began to imagine the damage underneath. I Filed a complaint with BBB, no help because I was only contacted by the local disrespectful manager. Now guess what they are telling me the warranty states? They don't cover incorrect installation! This company is a home owners Nightmare! It has been over 18 months and I'm still trying to speak with someone in corporate. Today i called their consumer affairs and I'm waiting on a callback.
To be continued...

My wife and I replaced all the windows and sliding door in our house mid September 2015. The quality of the windows I believe are better, I don't feel a draft like I did with our previous windows but I haven't seen any change in our electric bills as I was told would happen in the first couple months. On Thanksgiving holiday weekend by sliding door started leaking water around the seal on top, I called and there installers came out and resealed the top portion both inside and out. It's been a month and this past Christmas holiday my sliding door started leaking again and this time it's worse. My first payment on the $16, 000 dollars worth of replacements isn't till January. This feels like a bad trend starting and I've given them the benefit of the doubt but I'm leaning towards filing a complaint with the BBB.

Customer: Curtis Sievers.

We bought a house that had Champion Windows installed in them the year before we bought it. We have had nothing but problems with them. The windows they installed didn't actually fit. It took three months for them to even send someone out to look at them. Then they took another three months to repair one window. The other eight still have not been repaired. Despite the obvious gaps, and failure to close properly. Even the repair guy admitted, after seeing them, that they were the wrong size. It's been three years since they replaced one window and we haven't heard from them since. Did I mention they failed to insulate around the windows? For the last six years I have been insulating one or two windows at a time during the summer months. Apparently they removed the existing insulation when they were installing the windows and never bothered to replace it. What a mess! My advice to any consumer considering buying from Champion; DON'T DO IT! Their product is crap and they will not honor their warranty. Our experience has been absolutely awful, and based on our experience with their representatives this is business as usual for these crooks.

^^^ hahahaa! nice..

salesman posing as customers on a complaint site, how novel..i think all the shady companies monitor the scam websites, looking to refute the legitimate claims of ppl. i've experienced this with other shady, ill-run "companies" that are simply scams run by cons.
the beginning of this thread was initiated by a then-current Champion employee FYI...

We just had a Champion salesman do his sales' pitch on us. Never had I seen a more classic textbook routine! Talk about being pressured to make an uninformed decision! Needless to say, he didn't make the sale. I checked up on the company after he left, NO REGRETS.

Ollemcrem " I'm not an employee or ex employee of Champion"
There is huge flaw in your post. Do you really expect us to believe you or buy into anything what your trying to sell us today? Your spewing a line of pro Champion crap while using a bunch of industry buzz words like "energy saving" and you have the gull to call a Champion window a "amazing product" when really Champion is just the laughing stock of the industry. That shows us your just a green horn.

You sound just like another Champion corporate sales rat that is running on the Champion wheel go round. Champion will send in these spineless corporate rats to try to counter act any negative press. The facts are your just another soon to be future former employee of Champion and the sad thing is you he doesn't know that yet. LOL...

The sales guru couldn't hang with me as I would clean your sale clock and send you down the road packing with your tail tucked between your legs as your just a guppy in a pond full of sales sharks that doesn't need any of your brand of micro management. You lead, follow or get the hell out out my way and you know what you could do. I do not have to throw up a bunch of smoke and mirrors or spew a bunch of crap to sell any of the Champion junk either.

Maskpeanut

maskzman, the way you were writing sounds so much like an ex Champion employee that couldn't close a door. WIIFM? I'm not even going to explain that one. Read a few good sales books and stop whining about a company that gave you an opportunity to help people make their homes more valuable, save money on utilities, and make you a few dollars in the meantime. And no I'm not an employee or ex employee of Champion, I'm a Sales Trainer and I speak to sales reps on a daily basis. For everyone complaining about the price being too high, go with the lowest price you can find because you obviously can't see value in an amazing product, and Champion doesn't want your business anyway.

Jeff LT - Your perception and evaluation was very well put and I totally agree with your posting. Your spot on and
Dido on your last statement - Just be prepared for the sales process described above and don't sign anything until you're satisfied you've adequately shopped around. Why does Champion use these sales tactics if the company is everything described its because its not really and it looks like your seen that in there presentation. I have only posted here within this site to expose Champion sales tactics as I know that to be flawed and many customers have been ripped off from Champion by paying way to much because they didn't adequately do there shopping. Who's fault is that? Yeah its the customers fault for that, but Champions tactics needs to be exposed. I have only used this form just inform the consumers as they can purchased a comparable product for about half of Champions 40%-50% discounted sale price for the very same type of product. By no means does Champion produce a superior product and most of the time it is just a OEM built product. Meaning that they are purchased them resold from other manufactures while representing themselves as the manufacture and that needs to be exposed so here is a prime example. Champion uses "Crane" siding products. But one of the first things out of there so called "factory representative" lips is to tell every customer how they are the manufacture? That is not the truth. Yes, I am a short term past employee and some might call my posting sour grapes but someone need to be full disclosure here and the customer need to do there research before doing business with Champion Windows of Cini, Ohio. Champion has tried to undermined me and my posting with Pro-Champions posting by there own employees which really they don't have a clue. Thanks, MASK

I am not a Champion employee nor am I Champion customer - just a home owner looking for quality windows at a fair price. In the process of looking for windows, we contacted Champion to come to our home and provide a quote. As most of the internet complaints communicate, you should plan for 3+ hours to go through the process which includes a history of the company, publications touting the professionalism and quality of the company, a walk-through of your house, measurement of windows, construction examples of their windows to represent window quality and even an onsite test to provide an example of how well Champion windows can lower energy costs. This is fine although it took much longer than I would have liked. However, the sales tactics described in most complaints are absolutely true and difficult to understand given that I perceived the company and quality to be good - why use these tactics if the company is everything described?. Our salesperson was very nice, very personable put definitely trained to apply pressure to sign a contract immediately to insure a 45% discount. The price was high at best for the windows being offered. As I inferred in the opening of this comment, we did not purchase these windows. Our decision was based simply on the fact that there are better options available for a better price and I believe each homeowner owes it to him/herself to shop around. I would not recommend using Champion based on my evaluation and taking the time to shop around. However, part of shopping around might include giving Champion an opportunity to bid - just in case your experience with them is different than mine and they are able to offer you the best price for comparable quality. Just be prepared for the sales process described above and don't sign anything until you're satisfied you've adequately shopped around.

I lot of Champion paid employees visit this complaint wed site and act as they are customers posting how happy they are...Champion is a JOKE

Just read though the smoke and mirror much like you have to do with the Champion sales demo... A bunch scammers and liers

You have to be joking, you have never dealt with Champion windows of Omaha Nebraska and their leaky windows and the money grubbing owner Alan freilich. If you have a problem do not call him because he is always out and does not know how to use a phone or he just will not call back

yeah, in fantasy land

I had Champion windows put in my windows three months ago and I'm completely satisfied with the project. The sales guys (Gary and Joe) were great and the installer (Don) did an excellent job. I've had cheap $200 windows in other houses and the Champion windows, albeit quite a bit more expensive, were MUCH better. One of the salesman even came back the day after the job was done to make sure we were happy, which thrilled my wife since these guys actually cared!

I have a SUPER patio room built by Champion in the Washington DC Metro area and would do it all over again! We have never had ANY problems in the 5 years we have had there room. The Rep anwsered all of our questions and was also low pressure and professional "unlike other companies with there same day only pricing and salesman that camped out at our kitchen table!". Champion had a nice showroom as well as customer list of others with there room I could talk too! I would tell others to do a little more research then whats posted here on this site! When I read things like mold growing in the room? or they where rude and scary people? It makes me wonder who is really posting? There competition maybe?-LoL

Champion built a sunroom for us that has leaked for over a year and they can't or won't fix it. We have mold growing in the sunroom.

Why can't the Branch MGR just do his job and make this man happy and quit pointing fingers at each other and putting this man though the "BLAME GAME " as Championwopuld oput it, Its just the buttom sashes can be sent back to the factory and the grids could be removed then reinstalled into the window. The windows do not have to be taken out of the this mans house. I see Champion is taking care of the paying customers? That is a shame becuae you know he overpaid for those windows anyway . Get off your duff and do you JOB Champion people and make this man happy. You shouldn't of given Champion any final payment for the project until it was done right. DON"T TRUST CHAMPION

Champion windows are just overpriced even at a so called "buy one window and get one FREE" or its 40-50 percent off sale price . All of Champion products are JAKED up in price and it does with a dog and pony show to boot. So what if it comes with a WARRANTY that covers window and screen repair! If you pay double for their products they could afford to replace if you needed them too but the odds are you would move out of your home before you would need any warrenty service done and that is what Champion is taking all the way to the bank. It is just a nice SALES JOB of a quility window product which people can purchase the same from other window companies. All Champion windows uses a newer generation Low E glass coatings on a outsourced class with argon gas put between the two panels of class in a insulated fusion welded frame and call it by there name Comfort 365 class. That is almost standard within the window market by todays standards. Champion just brain washes its sales staff and then call them a "factory representitives" and what a joke that is. The facts be know Champion doesn't build any class and most of the Champion class comes from Cardnal class company. Champion would like to con us all into thinking your going to save a high presentage on your ulility bill and your going to get a great return on your investment but you can get the same products at a much lower price without having to twice for it. Opps Champion, the cat is out of the bag now and your being exposed...

Payed Lowes or Home Depot ? What $350 a window ? or $400 a window ? For Junk? if you buy a window for $200 -$$300 a window and have it installed for $110-$150 you aren't much less then Champion and you have no warrenty for the Install ...so if you had anything go wrong there you have NO PLACE to go back to...wake up and smell the coffee, , , at least you have someone working with you

The contract would clearly have stated if the windows had grids, which sashes would have them, and what design the grids would be. This is a contractual agreement and everything is clearly defined in the contract. It sounds like the contract was never read prior to being signed by the buyer.
It's not the window company's fault if they stood by the contract.

What planet are you from? Of course you should go over the CONTRACT prior to signing. Also most people would find it importent to be home during the installation. Did you check with Home Depot OR Lowes?

Had windows added on a sun porch, they can't seem to get the leaks stopped , Oh wait , Maybe its because they won't answer the phone.

get a life Mask.. How disgruntled can one failed ex Factory Representative be? I think if you would have spent half as much time learning basic closing skills, you would not have to waste the remainder of your life posting your little expose's. How about some research on the automobile industry, you seem to want to convince everyone that your way is the only way. Grow up...