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Mastercraft
reviews & complaints
Mastercraft
reviews & complaints

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17 complaints
7 resolved 10 unresolved

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Mastercraft reviews & complaints

Mastercraft complaints 17

Mastercraft - Maximum 18v drill and ½" impact wrench

I have 2 original batteries and one spare battery. All are dead and no replacement batteries are available, only solution Canadian Tire has is to throw everything out and buy a complete new set from them so they can do it all over again in 3 years. I don't think so, their planned obselance is just plain bad for the consumer. I think I am better off trying another brand.

Desired outcome: Free replacement of entire set.

Mastercraft - 18 v Maximum drill and impact set

I've got this combo set and the 3 batteries all show full charge but only last a few seconds. Apparently the batteries have been discontinued. I'm not impressed with this, my thought is I should be offered the 20 v replacement set for the cost of the batteries. This practice appears to have been going on for many years now. Years ago Sears offered this option for my dad.

Desired outcome: Give me a massive discount on the replacement set.

N

Mastercraft - ! 8 volt mastercraft cordless drill model no. [protected] batteries not available

Hi and to whom it may concern; I am the owner of a 18 volt mastercraft cordless drill, model number [protected] purchased approx. 10 plus years ago. My drill is in excellent condition after serving me...

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G
Jul 29, 2018

Mastercraft - mastercraft maximum 25 foot measuring tape

Mastercraft maximum 25 foot measuring tape I have a Mastercraft maximum tape measure which is only a year old I have a few other tape measure kicking around I just so happen I was use that one that...

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Mastercraft - failed tool

Given a Mastercraft Multicrafter sanding tool for Christmas. When I first used it, the small sanding head (Velcro attachment) melted the Velcro and now sanding pads will not stay on the attachment -...

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D

Mastercraft - Welder

After receiving a welder made by Mastercraft for Christmas I was so happy. But the happiness was short lived. It started acting up after only a couple hours of welding. After about 3 hours it just...

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J

Mastercraft - Never use their services

Mastercraft Recovery is smth amazing. This company is located in the garage. I think they don’t have license. Never use their services. You will lose your time and money and will not get what you...

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C
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mastercraft - Fraud

MC authorized, endorsed and encouraged their authorized dealers around the country to sell a Cash Rewards program whereby customers were encouraged to buy into the program (buy in varied from $1000 to $3000). After a 3 year period the customer was required to mail in required information and where they would then be issued a rebate. Rebates varied from $5, 000 to $25, 000. The Cash Rewards group ended up being a fraud and filed BK. MasterCraft ha chosen to ignore all of their loyal customers by putting all the blame on the CR folks even thought MasterCraft encouraged, authorized and fully endorsed this program.

What a terrible example of customer service! What a shame from an organization that makes such high quality products!

Mastercraft - Defective interior doors

Of the 17 doors purchased for over $6000. in a special order from Menards in September of 2011- None were acceptable or could be used as received. All doors were either damaged, poorly assembled...

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R
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mastercraft - Door is damaged

damage to outer left sill extension and oak brick moulding.
require sill and brick moulding replacement asap.

Hello my name is Nickolas Layton we have a master craft door and it bowed on us so I am trying to get it replaced from the lifetime warranty there was a lot of money spent on this door for these problems not to happen here are some pictures to please get back with me my email is [email protected] or you can call [protected]

Mastercraft - Door Warped

We recently purchase a Mastercraft Exterior Door from Menards which was custom ordered thru Midwest Manufacturing. We received the door after taking out our front door and notice there was a crack in...

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Mastercraft - Mastercraft doors

I recently bought two more Mastercraft 6 panel Oak interior doors ( I had over the past three years bought and installed 6 of these same doors and have been delighted with their fit and workmanship) when I was loading the 2 recent doors to haul home I noticed that they were significantly heavier than ones I had bought 5 months ago. When I unpacked them I discovered why. These Made in China doors have extremely thin oak veneer glued over an orented strand board. The OSB is the poorest I've seen it is extremly open - that is it has gaps and spaces betwen the wood fibers. I attempted to drill a 13/16 hole in the top of the door to install a ball detent device. The OSB crumbled and turned to powder.

I returned to Menard's to complain about the drop in quality - they were not very receptive. I walked the Mill Works rep through the problem and as we inspected his inventory we found that the doors made in China were in fact differnt from those made in other countries and definitly inferier.

So Menard's continues it's march to China and their crappy merchandise. Is there anything for sale in Menard's that is a brand name or made in this Country? Including their awful customer service.

People need to understand that many of Menards doors such as their stock 6 panel interior doors are not true 6 panel doors and have a wood core that the panels are attached to. This creates a 6 panel look but is not a true solid 6 panel door.

A
Mar 21, 2010
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mastercraft - Bad service

I purchased from Menards a mastercraft door. I since, learned that Mastercraft is owned by Menards. Door was installed in December 2009. In March 2010, I came home to find a small kink in the mini...

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P
Mar 04, 2010
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mastercraft - SING AGREEMEN/ PAY SEARCH FEE FOR ASSISTED OF JOB SEARCH

i received a letter from mastercraft company from FOLEY, AL 36536 U.S after the company searched a job for me and it said it proved to be successful. i kindly would like to enquire if this company i...

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H
Oct 23, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mastercraft - Lifetime Warranty

Purchased Mastercraft Torque Wrench from Canadian Tire in Pincourt, Quebec last year. The wrench was only used once, that's when the ratchet head stripped. I decided to take it back to Canadian...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mastercraft - need new foot that holds sandpaper

can't get parts for 5 inch random orbit sander. Need new "foot' that holds the 8 hole paper sanding discs in place

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mastercraft - Not made anymore

At Christmas time a few years back my wife bought three sets of Mastercraft Maximum 14.4 Volt Impact Drill Sets, one for myself, and one each for two sons. Each set has had little useage and are...

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