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Mastercraft Customer Service Contacts

MasterCraft Boat Company
100 Cherokee Cove Drive
Vonore, TN 37885

United States
MasterCraft a company created to deliver consumers the ultimate water sports experience by designing and building sports luxury boats.

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Use this comments board to leave complaints and reviews about Mastercraft. Discuss the issues you have had with Mastercraft and work with their customer service team to find a resolution.

Complaints & Reviews

Aug 22, 2019

Mastercraft Canada Tools — ! 8 volt mastercraft cordless drill model no. [protected] batteries not available

Hi and to whom it may concern; I am the owner of a 18 volt mastercraft cordless drill, model number [protected]...

Mastercraft — mastercraft maximum 25 foot measuring tape

Mastercraft maximum 25 foot measuring tape I have a Mastercraft maximum tape measure which is only a year old...

Bridgewater

Mastercraft — failed tool

Given a Mastercraft Multicrafter sanding tool for Christmas. When I first used it, the small sanding head...

Kitimat

Mastercraft — Welder

After receiving a welder made by Mastercraft for Christmas I was so happy. But the happiness was short lived...

Mastercraft Recovery — Never use their services

Mastercraft Recovery is smth amazing. This company is located in the garage. I think they don’t have...

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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Itpa Cash Rewards And Mastercraft BoatsFraud

MC authorized, endorsed and encouraged their authorized dealers around the country to sell a Cash Rewards program whereby customers were encouraged to buy into the program (buy in varied from $1000 to $3000). After a 3 year period the customer was required to mail in required information and where they would then be issued a rebate. Rebates varied from $5, 000 to $25, 000. The Cash Rewards group ended up being a fraud and filed BK. MasterCraft ha chosen to ignore all of their loyal customers by putting all the blame on the CR folks even thought MasterCraft encouraged, authorized and fully endorsed this program.

What a terrible example of customer service! What a shame from an organization that makes such high quality products!

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    Mastercraft Doors — Defective interior doors

    Of the 17 doors purchased for over $6000. in a special order from Menards in September of 2011- None were...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Mastercraft DoorDoor is damaged

    damage to outer left sill extension and oak brick moulding.
    require sill and brick moulding replacement asap.

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      • Ni
        Nickolas Layton Feb 19, 2017
        This comment was posted by
        a verified customer
        Verified customer

        Hello my name is Nickolas Layton we have a master craft door and it bowed on us so I am trying to get it replaced from the lifetime warranty there was a lot of money spent on this door for these problems not to happen here are some pictures to please get back with me my email is [email protected] or you can call [protected]

        0 Votes

      Mastercraft Doors — Door Warped

      We recently purchase a Mastercraft Exterior Door from Menards which was custom ordered thru Midwest...

      Menard's Mastercraft Midwest ManMastercraft doors

      I recently bought two more Mastercraft 6 panel Oak interior doors ( I had over the past three years bought and installed 6 of these same doors and have been delighted with their fit and workmanship) when I was loading the 2 recent doors to haul home I noticed that they were significantly heavier than ones I had bought 5 months ago. When I unpacked them I discovered why. These Made in China doors have extremely thin oak veneer glued over an orented strand board. The OSB is the poorest I've seen it is extremly open - that is it has gaps and spaces betwen the wood fibers. I attempted to drill a 13/16 hole in the top of the door to install a ball detent device. The OSB crumbled and turned to powder.

      I returned to Menard's to complain about the drop in quality - they were not very receptive. I walked the Mill Works rep through the problem and as we inspected his inventory we found that the doors made in China were in fact differnt from those made in other countries and definitly inferier.

      So Menard's continues it's march to China and their crappy merchandise. Is there anything for sale in Menard's that is a brand name or made in this Country? Including their awful customer service.

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        • Js
          JStaz Feb 25, 2011

          People need to understand that many of Menards doors such as their stock 6 panel interior doors are not true 6 panel doors and have a wood core that the panels are attached to. This creates a 6 panel look but is not a true solid 6 panel door.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mastercraft Doors — Bad service

        I purchased from Menards a mastercraft door. I since, learned that Mastercraft is owned by Menards. Door wa...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mastercraft Company — SING AGREEMEN/ PAY SEARCH FEE FOR ASSISTED OF JOB SEARCH

        i received a letter from mastercraft company from FOLEY, AL 36536 U.S after the company searched a job for me...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mastercraft Torque Wrench — Lifetime Warranty

        Purchased Mastercraft Torque Wrench from Canadian Tire in Pincourt, Quebec last year. The wrench was only...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mastercraft 5 Inch Random Orbit Sander — need new foot that holds sandpaper

        can't get parts for 5 inch random orbit sander. Need new "foot' that holds the 8 hole paper sanding discs in place

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mastercraft Maximum Battery — Not made anymore

        At Christmas time a few years back my wife bought three sets of Mastercraft Maximum 14.4 Volt Impact Drill...

        North Vancouver

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