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My husband bought me a smartwatch from the wythenshawe branch for christmas i opened it up on christmas morning set up the watch and charged it when iremoved the charging magnet it removed the back of the watch so i took it into the store only to be told it looked like it had been glued ..i was disgusted with his reaction then told me i would have to contact We care to try and obtain a response from them as they were not willing to refund
The place is a sham you have no right to treat customers like this and your cop out telling your staff to email your complaints procedure is another cop out ...
It clearly states in your policy that everything has a 24 month warranty except consumabkes my watch should have been refunded but i was accused of damaginging it myself so they wouldn't have to refund the gentleman in question who sold it to my husband is called DANIEL F therefore he should have done all the right checks before selling on ..heartbroken
