CeX / WeBuy.com Reviews, Complaints & Contacts

I placed an order for a dvd FAIR GAME with William Baldwin a couple of weeks ago and have not yet received. This is the third time now I've not received an item. Please can you check up on it please. I love shopping with CEX but this on line shopping isn't any good. If you dont receive the item you've ordered that's money wasted for a dvd at £1.50 delivery. It needs sorting out asap.

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Oct 11, 2019

CeX / WeBuy.com — samsung monitor

My autistic son bought a monitor today from Erdington thinking it was a tv the lead wasn't packed in the box...

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Oct 11, 2019

CeX / WeBuy.com — xbox one game

When I went into cex today to Sell my games, the man behind the counter had his hands all over the disc...

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David jepp — United Kingdom

Oct 10, 2019

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CeX / WeBuy.com — ps3

Hi I purchased a ps3 from your Bradford store on 24.07.19 I went to trade in the ps3 at your Leeds white rose store but they failed it saying there was a crack on the side they were very unhelpful and basically blamed me .i bought it as discounted. it is not the first time I have problems with the staff in store mainly in the Bradford branch I would like this sorted out please regards David jepp

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El
El Chupacabra Feb 25, 2020

Also https://uk.support.webuy.com/support/solutions/articles/17000054100-how-are-your-items-graded-

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El
El Chupacabra Feb 25, 2020

Games consoles:
"Discounted - Poor condition but must be fully working. Chips, dents and scratches are acceptable providing function is not impeded. ***Cracks or missing/broken casing is not acceptable"
There you go, from their own website: https://cexltd.freshdesk.com/support/solutions/articles/17000054100-how-are-your-items-graded-

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El Chupacabra Feb 25, 2020

Their description on the website for 'Discounted' -Grade doesn't mention "cracked" and if they can't prove they mentioned it was cracked, then within 6 months (which it is more than, this is for others' benefit of education) the item is presumed to have been sold in the state it is returned in and they'd have to prove otherwise (and if you catch them admitting that cracked items are sold discounted, it helps prove that it is far more likely they sold you something based on a lie of omission). Actually, you tried to return it (or sell it back) to them within THREE months, which could help prove your claim in a court. Mention this to them. Learn your rights.
If you never realised it was cracked, and didn't cause the crack yourself the PS3 was arguably not as described. You have up to 6 years to claim under general contract law, specifics under Consumer Rights Act 2015, and easy to win, these clowns just profit from people not knowing their basic consumer rights.

Tell them you'll take them to court for the item cost, plus lost income for every minute of your time from inital purchase to testing, to returning it more than once, to preparation of legal information and advice, to writing this complaint, and court fees, (small and the loser pays) to travel and off-work lost earnings to travel to the Small Claims Court. No need for a lawyer as long as you're careful to check specifics.
Ask them to roughly calculate what that will be (£lots) and see if it's more profitable to just refund you as per warranty - after 6 months, to the current cost. But you could claim for the full initial cost, less use, but plus travel costs and court costs to deal with the issue. Courts don't tend to be kind to businesses who could have sorted it out before it got to court, fairly clear-cut, but don't manage to, thus waste their time. Especially ones with the reputation of Cex.

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Oct 08, 2019

CeX / WeBuy.com — graphics card, customer service.

Dear sir/ madam, My name is Andrew Lanham and I am writing to head office with a formal complaint. On the...

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Oct 08, 2019

CeX / WeBuy.com — service

I was selling my Xbox for cash all going fine apart being slow (trainee not his fault) once agreeing an...

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Oct 07, 2019

CeX / WeBuy.com — receipt

I brought a tablet in 30/07/09 from Cex, the next day I purchase something from Argos. One day apart and once...

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Oct 06, 2019

CeX / WeBuy.com — customer service

Went in today to sell. Arrived at store to be told last time my I'd was updated was in 2017. This is 100 %...

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Oct 05, 2019

CeX / WeBuy.com — attempted to sell my xbox one in store

The xbox one was rejected over what they claimed to be a loose hdmi port which I tested when I got the...

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Oct 05, 2019

CeX / WeBuy.com — return

Ok so Iv purchase a phone from your shop on the 09/08/2019 at 15:00:49. My daughter took it out the case a...

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samjane1 — United Kingdom

Oct 04, 2019

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CeX / WeBuy.com — blu ray walking dead 1 - 7 box set

My son had some birthday money he wanted to spend and went to cex to trade some items in and buy walking dead 1 - 7 boxset. When he went to buy the box set on blu ray the item had two prices one for £25.00 and one for £35.00 shop assistance turn around and charge us the £35.00 one. I thought this was disgusting as the week before it was priced at £25.00 but couldn't get to store to buy this item, also while he was trading is items he nearly lost out on £10.00 because assistance didn't scan every item in, it was only that he had some some research of how much he would get re trade that we new. Feedback code 097af766 and selling items feedback code is d695d31e

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