During the build process and closing on our new home in Canton, GA we received outstanding service. However, now that we have gotten to the Warranty items no one seems to care what gets done or doesn't get done. You have contractors that could care less if your work gets done or not. The scheduling on Warranty items is a disaster from beginning to end. We were told to get our Warranty issues in by a certain date, which we did back in April, it is almost the end of July and we still don't have items done. This is beyond ridiculous! We made your Warranty folks aware that we were going to have a house full of guests from out of town for a birthday celebration and that we needed the inside painting done before they arrived, guess what we are still waiting. It was quite embarrassing to have my walls all covered with white patches and blue tape everywhere. It seems like Warranty work is the last thing on your contractors plate and therefore they take their sweet time in fixing anything, wait what am I saying they just don't flat show up when the appointment is scheduled for and don't call to let you know they are not coming.
The 2nd and very large issue to us is that during our walk through we did not notice how many broken stones there are on our front porch. And we didn't notice them until after the Warranty period was up. We couldn't believe that you would allow your contractors to put in these stones, they clearly knew they were bad but put them in anyway. This is not a real good advertisement for Century Communities, you can't even get your own contractors to do things right the first. It looks hideous and every person who walks up our sidewalk to the front door sees it and knows it is a crappy job. We've asked your Warranty department to give us the name of the contractor that put the stones in so that we could work something out with him to replace them and bill us, since we are past the Warranty period and your people have made it clear that we are beyond the Warranty period. Which we think is wrong...you should pay to fix this, not us, it was shoddy workmanship from the word go. But I guess if we have to pay, we'll have to pay. We have yet to be given name and number so we can work with the contractor to fix.
Your Warranty process/program is pretty much non-existed as far is we are concerned. You sell us a home and then disappear. We love our home but the Warranty part is sorely lacking in schedule integrity, etc. I'm hoping that after this compliant you will be a little more responsive and monitor your contractors and make sure they meet the schedules, we can't sit around all day for someone who doesn't call and doesn't come. We do have a life.