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M.D.C. Holdings / Richmond American Homes
reviews & complaints

M.D.C. Holdings / Richmond American Homes
reviews & complaints

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21 complaints
8 resolved 13 unresolved
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5:24 pm
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M.D.C. Holdings / Richmond American Homes - Earnest Money

We were building a home with Richmond American in Red Rock, AZ and needed to terminate the purchase contract. They will not give us our earnest money back. They say that it's "management's discretion" even though one of the salesperson told me we would get it back before signing the contract if we had to terminate. When they sent the termination agreement, no box was checked as to what would happen with the earnest money and they then ghosted us after saying we would hear from them within the next business day. We are hiring an attorney.

Desired outcome: Refund our earnest money.

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12:50 am
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M.D.C. Holdings / Richmond American Homes - Service

My name is Myung Kim aka Jenny Kim. I was scheduled to close on my home with Richmond american homes for the property 22227 E Stanford dr. Aurora co 80015 today 9/30/2021 9:30am. I had outside lender for my mortgage loan to purchase the property. We made several attempts to work with Richmond homes to have an appraisal and third party inspection done before...

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3:51 pm

M.D.C. Holdings / Richmond American Homes - Inability to change design of fireplace

We are purchasing a home in Stone Creek Ranch in Parker, CO. We signed after permits were already pulled and are being told we can't make a change to the fireplace. The foundation has not been poured. All we want to do is change from the traditional fireplace to the contemporary design. The only difference is the shape.

We would greatly appreciate your assistance in making this change.

Desired outcome: Contemporary Fireplace

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11:25 pm

M.D.C. Holdings / Richmond American Homes - Home

This builder will take your money and never turn back. They thing that us customers putting our life's earnings into a NEW home means being delivered a far from park home. Hell if I wanted to fix things on my own I would not have purchased a NEW HOME! 8 months of pure HELL with no end in sight! Warranty workers could care less about the product they are delivering. They give excuse after excuse as to why we should except their botched product.

Desired outcome: Items fixed to new condition

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8:55 am

M.D.C. Holdings / Richmond American Homes - Deposit/Mortgage

Richmond America has terminated my contract and is keeping my deposit and acting in bad faith
They sent me a letter today terminating my contract.
they have really broken good faith and mortgage laws.
I applied for a mortgage 14 days after contract. Found out I was not going to be approved.
So instead of returning deposit money they said because I didn't apply in 7 days they are keeping my deposit.
Meanwhile there mortgage company has not processed my mortgage application because verbally they said I could not get approved.
Frank Dodd law requires they process the mortgage
any help would be greatly appreciate

Desired outcome: return of deposit

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9:25 am
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M.D.C. Holdings / Richmond American Homes - Failure to resolve initial walk through warranty issues

I bought a home in Windham community in Las Vegas. We had the first walk through and now it has been three months and not all of the issues have been resolved. I asked the consumer representative by e-mail and she said I should review what is covered by warrantee and noted that there have been reductions in employment there. I told her that is not my problem but Richmond American's issue. She did agree to forward the e-mail to the local consumer support people. Still no response. There are scratches in the shower door and wall as well as an attic access panel that does not fit. These were all identified during the initial walk through. Some of the issue have been taken care of but these remain. Today I received a long letter from Richmond saying they were being careful because of Covid. That would have been fine a year ago, but today as people are getting vaccinated, the casinos are opening, the hotels are opening, and the workers buidling new homes are reporting to work every day and driving theit trucks and tractors on the job sites. Blaming Covid is old and should not be a current excuse for not taking care of old issues. We can wear masks and distance as usual.

Desired outcome: Schedule a time to fix the issues

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7:39 pm

M.D.C. Holdings / Richmond American Homes - Lies

When we went to Richmond American Homes, we were told we would be given a contingency to sell our home and a contingency in financing. We put a down payment of $3311 and $300 (two separate checks) one for 1% down and one for appraisal. We were told if we decided not to sell our home we would lose at worst case scenario $250. A family situation caused us to not be able to sell our home and pull the listing. When we contacted the sales agent a week later, he told us we could not get our money back because they suddenly became stricter on the policy. As a family of 5 barely making it now, this is unacceptable and we were lied to. The contract is now voided and we have put a stop payment on the checks. I am prepared to go to court against Richmond as my uncle is an attorney. They are an unethical company stealing and lilting to people, do not do business with them.

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3:07 pm
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M.D.C. Holdings / Richmond American Homes - richmond american homes

Our home sits on a spring that your company, Richmond America built in 2003 in Sterling Hills located at 24343 E Kansas Circle, Aurora, CO 80013. We have experienced ongoing problems with trees and lawn dying and sump pumps going out on an almost annual basis due to a high water table. After numerous HOA complaints requiring onging tree and lawn replacement...

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5:54 pm
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M.D.C. Holdings / Richmond American Homes - poor and dangerous craftsmanship performed in kitchen

My husband and I bought our Richmond home in 2013, in the Banning Lewis Ranch community, in Colorado Springs, CO. To say that there were issues with the house is an understatement, but I wont digress. Some of those issues were fixed within the "warranty window, " after painstakingly reducing myself to beg the reps to do what was promised. The current issue...

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12:16 pm
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M.D.C. Holdings / Richmond American Homes - false promises

Richmond American promised to build a home for us in 6 months after they received our deposit. They are still nowhere close to finishing the home. We checked with superintendent if the home would be ready by April 11, he said it would be ready a week before. So we told the apartment that we won't renew the lease and gave them 30 day notice. Now they won't...

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7:00 am
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M.D.C. Holdings / Richmond American Homes - windows disconnected from frame and leaking, multiple faulty plugs, bad inside framing

Our home was built as a ready to move in home. We purchased the home in 2014. The home is so cheaply built. This has been the biggest and most costly mistake of our life. The cuts of the inside molding for the doors is horrible. The cuts were to short and wood filler was used left rough and painted. Now it holds dirt that you cannot be cleaned. The plugs do...

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5:08 pm
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M.D.C. Holdings / Richmond American Homes - new home

First off the sales guy acted like a used car salesman for about 75% of the time we interacted with him either in person or on the phone. We should have known from the start not to move forward with contracting to build a new house with Richmond from the experience with the sales guy but instead we wrote it off as sales guys will be sales guys. We SHOULD...

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11:23 am
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M.D.C. Holdings / Richmond American Homes - zoned air conditioning failure

We purchased our house in 2014, and I had to call Richmond out a dozen times to look at our AC unit. They didn't have line setters properly secured, the zoning control board wasn't hooked up correctly, the unit was making too much noise, the unit was shaking the walls and cabinets, etc. Fast forward to our 3 year mark and our compressor has failed, along...

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4:41 pm
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M.D.C. Holdings / Richmond American Homes - Faulty Window

Our double paned window has condensation in it. When I called the company they said it was out of warranty and they wouldn't stand behind it. Even so, the rep stated, it was man made and they don't warranty man made items. She said they couldn't guarantee that our house would be waterproof. I was astounded! I asked her if she was saying that they wouldn't guarantee our house to be waterproof, because I thought I'd heard wrong. She said it was man made and they wouldn't, and couldn't, guarantee man made items. I was shocked! I asked her did she not expect me to live in the house and that the windows, etc. should last and she said it wasn't their problem. We were free to contact the sub contractor but they wouldn't help us. What a way to run a company. She wouldn't even consider checking into it. I suspect they just say no to everything and hope home owners will go away. Will I ever buy another American Richmond home? Never! And I suggest that no one else does either. Unless they want a man made disaster that the company won't stand behind. I'm still trying to wrap my mind around the house not being covered because it's "man made"! Completely nuts! BTW, if it isn't man made how do you get a house? Grow one?!

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9:28 am

M.D.C. Holdings / Richmond American Homes - Lied To me

Bought my first new home in Loretto Bay, Bella Lago, Henderson, Nevada. I have occupied my home for 3 1/2 months & the problems continue. Nightmare!

found out after buying my new home that, all my neighbors had landscaping included with the purchase. Now I find out, that on the new street under construction this is also included. I will be fined monthly for not doing mine! I'm a cancer pt & I am upside down in medical bills & was astonished that my home is 1 of 4 Not offered this. Then I find out that the neighborhood, which is new, will not be finished due to "low sales!" I only bought here because I assumed my son would have some neighbors with kids to play with. Now, my neighborhood is half desert & I'm paying HOA fees to keep up the grounds that dont exist

There are approximately 24 homes in the community built by Richmond American & approximately 140 dirt lots. If I would have known there was a possibility of them not completing the neighborhood, I never would have purchased this house.

I have had so many builder & "design center" issues that I have missed multiple days of work waiting for the(8-12 & 12-5) workers to come see, estimate & replace items, that I could have made a mortgage payment.

I'm so unhappy & upset that I struggled through my illness to be able to purchase this home for my son & myself, only to find that I was cheated out of my yard, out of neighbors & out of a community.

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8:51 am
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M.D.C. Holdings / Richmond American Homes - Don't buy

We have a Richmond American Home built from November 2006. It is 3yr 3mo old and Richmond American (RAH) couldn't care less about customer service. We have a tall kitchen cabinet that holds our oven and microwave that is pulling away from the wall. Because the cabinet is pulling away from the wall it's also pulling our granite countertops with it.

A representative from RAH came today to look at the cabinets and said "oh, it's a manufacturer defect - you'll have to contact Aristokraft to fix that". I just called Aristokraft and the lady in customer service told me I had to go through the authorized dealer to submit a claim. Am I stupid or what - isn't RAH the authorized dealer? I swear - I will never by another home from them. Once you sign the title - you never see them again!

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6:32 pm
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M.D.C. Holdings / Richmond American Homes - Do Not Build with them

We regret building with RAH. This company supplies each house with the CHEAPEST of everything. The garage doors, all fixtures, electrical sockets are RARE, personal requests to change something because you realize how crappy their stuff is creates a HUGE problem. Everything is a NO!...then they try to sweet talk you to accept it and be happy. Everything that comes STANDARD is SO CHEAP. We cant even find the crap they supplied anywhere...its SO cheap. We have a huge garage with only 1 electrical outlet. They left the wires to the garage doors hanging out. Its just frustrating to see that RAH does not want to be known for quality as a standard!
We bought for the floor plan but now have TONS of work to do to make our house feel like it has some quality.

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5:58 am
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M.D.C. Holdings / Richmond American Homes - Leaky ceiling and poorly installed front door

We had the problem with the upstairs hall bathroom that leaked into the dinning room.

We contacted Richmond American Homes, they sent out a representative and he informed me that the overflow drain was turned the wrong way. They repaired the ceiling. However as time went on it continued to leak into the dinning room. We had the ceiling removed in that section and a plummer informed us that the drain pipe was improperly installed.

The front door also leaked into the foyer and eventually the door fell apart. Richmond did not make the repairs.

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9:37 am
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M.D.C. Holdings / Richmond American Homes - They are the worst

The WORST home I had ever had built. We had problems with plumbing, wiring, landscaping, flooring, etc. We have lived in this new house for three months...and still continue to have problems...yet Richmond does not care...once they close on your house and get their money...they could care a less about what happens. Don't get me started on their customer service either...oh and their mortgage company tries to swindle you into using their services by threatening to stop building your home...don’t fall for it...better yet don't buy Richmond...You just might end up regretting it like I do.

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Sep 17, 2020 7:55 am

I bought my home 2018 and the siding all over the house started to to come down when wind hits it, i have to get it fixed. they did a very poor job nailing the siding properly, looks to me they are trying to save mony on nails rather than building a good house.
The worst home i would not recommend it at all

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J
Jun 28, 2010 7:55 am

I totally agree with you. This Builder has shown us repeatedly that they have no ethics and conscience about taking advantage of the home buyer. My brother' s home is not yet 4 years old. It was over 4500 sq ft with a hefty price tag but no matter how much you paid for your home, this builder continues to rob you. From the sub-prime building materials they use, we had the sump dump croak out after the two year warranty mark and the AC unit with missing components working overload and breaking down after 3 years, to the unskilled laborers they hire to put up flawed drywalls and a leaking roof, to the outrageous price tags for options/upgrades you almost are forced to buy because their standard materials are soo poor. Unfortunately, we bought at the wrong time, in 2005, at the height of the housing bubble and we are now just regretting our choice of buying from RA. Please before you invest in a home that will take half your life paying off, make sure they are not liars, cheaters, and robbers like these guys. We will let everyone we know, what scammers they are and will never buy another RA home again.

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12:00 am
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M.D.C. Holdings / Richmond American Homes - Rip off!

I just want to forewarn any contractors considering working for Richmond American Homes. They play games with their billing paperwork, frequently taking months to resolve simple issues. Then suddenly you're time's up for collecting any money they owe for this, that, and the other - and you have to write that off, because they owe you thousands more, and...

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