Our home sits on a spring that your company, Richmond America built in 2003 in Sterling Hills located at...
My husband and I bought our Richmond home in 2013, in the Banning Lewis Ranch community, in Colorado Spring...
Richmond American promised to build a home for us in 6 months after they received our deposit. They are still...
Our home was built as a ready to move in home. We purchased the home in 2014. The home is so cheaply built...
First off the sales guy acted like a used car salesman for about 75% of the time we interacted with him...
We purchased our house in 2014, and I had to call Richmond out a dozen times to look at our AC unit. They...
Our double paned window has condensation in it. When I called the company they said it was out of warranty and they wouldn't stand behind it. Even so, the rep stated, it was man made and they don't warranty man made items. She said they couldn't guarantee that our house would be waterproof. I was astounded! I asked her if she was saying that they wouldn't guarantee our house to be waterproof, because I thought I'd heard wrong. She said it was man made and they wouldn't, and couldn't, guarantee man made items. I was shocked! I asked her did she not expect me to live in the house and that the windows, etc. should last and she said it wasn't their problem. We were free to contact the sub contractor but they wouldn't help us. What a way to run a company. She wouldn't even consider checking into it. I suspect they just say no to everything and hope home owners will go away. Will I ever buy another American Richmond home? Never! And I suggest that no one else does either. Unless they want a man made disaster that the company won't stand behind. I'm still trying to wrap my mind around the house not being covered because it's "man made"! Completely nuts!!! BTW, if it isn't man made how do you get a house? Grow one?!!
Bought my first new home in Loretto Bay, Bella Lago, Henderson, Nevada. I have occupied my home for 3 1/2 months & the problems continue. Nightmare!!
found out after buying my new home that, all my neighbors had landscaping included with the purchase. Now I find out, that on the new street under construction this is also included. I will be fined monthly for not doing mine! I'm a cancer pt & I am upside down in medical bills & was astonished that my home is 1 of 4 Not offered this. Then I find out that the neighborhood, which is new, will not be finished due to "low sales!" I only bought here because I assumed my son would have some neighbors with kids to play with. Now, my neighborhood is half desert & I'm paying HOA fees to keep up the grounds that dont exist
There are approximately 24 homes in the community built by Richmond American & approximately 140 dirt lots. If I would have known there was a possibility of them not completing the neighborhood, I never would have purchased this house.
I have had so many builder & "design center" issues that I have missed multiple days of work waiting for the(8-12 & 12-5) workers to come see, estimate & replace items, that I could have made a mortgage payment.
I'm so unhappy & upset that I struggled through my illness to be able to purchase this home for my son & myself, only to find that I was cheated out of my yard, out of neighbors & out of a community.
We have a Richmond American Home built from November 2006. It is 3yr 3mo old and Richmond American (RAH) couldn't care less about customer service. We have a tall kitchen cabinet that holds our oven and microwave that is pulling away from the wall. Because the cabinet is pulling away from the wall it's also pulling our granite countertops with it.
A representative from RAH came today to look at the cabinets and said "oh, it's a manufacturer defect - you'll have to contact Aristokraft to fix that". I just called Aristokraft and the lady in customer service told me I had to go through the authorized dealer to submit a claim. Am I stupid or what - isn't RAH the authorized dealer? I swear - I will never by another home from them. Once you sign the title - you never see them again!
We regret building with RAH. This company supplies each house with the CHEAPEST of everything. The garage doors, all fixtures, electrical sockets are RARE, personal requests to change something because you realize how crappy their stuff is creates a HUGE problem. Everything is a NO!...then they try to sweet talk you to accept it and be happy. Everything that comes STANDARD is SO CHEAP. We cant even find the crap they supplied anywhere...its SO cheap. We have a huge garage with only 1 electrical outlet. They left the wires to the garage doors hanging out. Its just frustrating to see that RAH does not want to be known for quality as a standard!
We bought for the floor plan but now have TONS of work to do to make our house feel like it has some quality.
We had the problem with the upstairs hall bathroom that leaked into the dinning room.
We contacted Richmond American Homes, they sent out a representative and he informed me that the overflow drain was turned the wrong way. They repaired the ceiling. However as time went on it continued to leak into the dinning room. We had the ceiling removed in that section and a plummer informed us that the drain pipe was improperly installed.
The front door also leaked into the foyer and eventually the door fell apart. Richmond did not make the repairs.
The WORST home I had ever had built. We had problems with plumbing, wiring, landscaping, flooring, etc. We have lived in this new house for three months...and still continue to have problems...yet Richmond does not care...once they close on your house and get their money...they could care a less about what happens. Don't get me started on their customer service either...oh and their mortgage company tries to swindle you into using their services by threatening to stop building your home...don’t fall for it...better yet don't buy Richmond...You just might end up regretting it like I do.
I just want to forewarn any contractors considering working for Richmond American Homes. They play games with...
Letter to Attorney General:
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
15 days ago we put $4000 down on a deposit for a home to built.
due to circumstances my husband lost his job, therefore we did not qualify for a RHM loan, The permit has only just been requested, and they have not even broke ground.In the contract it states that if you get loan denial within 30 days, you will receive a refund. Well they are not giving us back our money, no-one will return our calls, we are at a total dead end, i have become ill because of this, i also have 2 small children, we really need the money refunded to us, there quick to take your deposit but never to give it us back..can someone help us..please, all we want is our money back!
As a resolution, I would like the following:
We want a full refund, we gave them everything they need including letter of denial, even Richmond Home Mortgage told us they will refund our money. All we are getting is a [email protected]
Please contact me if you need more details regarding this incident.