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Cenlar
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75 complaints
14 resolved 61 unresolved
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R
10:05 am

Cenlar - Failure to release insurance money

Cenlar will not release the required money to have repairs completed on insured property building. Winter is starting and further damage will ensure another claim. Cenlar refuses to comply with their stated proceedures and repairs cannot be made. I do not have funds to pay for the repairs as they exceed $30, 000.00.

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J
May 24, 2017 4:47 am

Having the same issue. Every time I get close they change the process. An extremely unethical company. And don't try to speak with a supervisor/manager, you won't get through.

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M
Sep 10, 2014 4:47 am

I am having the same issue with Cenlar. On April 28, 2014, my home was hit by a tornado. I have sent in all the documentation they require, still, NOTHING. I have now had 3 contractors walk off and refuse to deal with their delays.

Furthermore, I am also having trouble with the payment center. All of these complaints are very familiar!

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Cenlar - State farm insurance check

Pritchett's Flooring America/Cenlar was issued a State Farm check on June 4, 2010 for installation and repairs for damages to a homeowner. On 6/6/10 this check was mailed (overnight with a return overnight postage paid) to Cenlar for their endorcement and asked to mail back to Pritchett's. After 2 weeks, Cenlar returned the check with 8 pages of information...

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G
3:39 pm

Cenlar - Keep getting the run around after paying our money

We have been trying to get the amortization schedule to our house for over 3 months. Everytime we call to check on why we haven't recieved it they tell us to send more info, plus a check for 15.00. We always ask is this ALL you need, yes they say until we call again then they request something else. All customer representatived are in India. We are needing this info because of probating a will and can't get it done. This is indeed a fly by night company with employes in India with no regard to the U.S.

Anyone who has had a pleasant experience with this company and was satisfied with them I would love to hear about it.

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M
Aug 18, 2012 4:47 am

Is there any Class-action suite in the works against Cenlar? This company has misapplied the paid monthly mortgage payments and now claims my family member is delinquent in their mortgage and is now in foreclosure. Has anyone out there been successful in fighting this company?

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C
3:42 pm
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Cenlar - Doing nothing on my request for loan remodification.

When cenlar bought out taylor, bean & whitaker, which was in july 2009, my mortgage went to cenlar. I, along with my representatives, acorn, at the time, sent in what cenlar wanted to evaluate a remodification of my mortgage. Nothing was done, nor were we ever contacted and in late december of '09, I called cenlar again and was told that they had received...

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D
10:59 am
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Cenlar - Added 336$ to my monthly mortgage payment

Their excuse? Taylor, Bean & Whittaker, my now-bankrupt former lender, under-estimated my property taxes, so my escrow amount was "re-evaluated" temporarily until a new "re-evaluation" to occur in May.

All I get from these jokers is horrible, condescending so-called customer service, insane hikes in my mortgage payments, and letters demanding the same insurance info that I've already provided to TBW when they assumed my loan.

Do they have the right to bloat my loan by this insane amount? My original monthly payment was $559, now is $895!

Did Mac & Mae do any homework before awarding them the privilege of handling all these loans? If these fools are wrong in "re-assessing" my escrow, what redress do I have? Who can audit these idiots & sue them?

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R
May 11, 2022 4:47 am

i want to registration to pay my loan Account

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Dorothy...your monthly payment will fluctuate depending on if your taxes and insurance increase. You can always submit a written request asking your mortgage company to remove your escrow and then you will only pay your principle & interest to the mortgage company .

If they approve your request then you will be liable for paying the taxes and insurance and BE SURE TO SEND PROOF OF INSURANCE EVERY YEAR OTHERWISE THEY WILL PURCHASE A POLICY ON YOUR BEHLAF. As your mortgage company they have a vested interest in the property and if they fail to receive proof of insurance they will purchase it for you. Just be happy that your not with Ocwen Loan Servicing, LLC, now that company sucks and should be shut down by the government.

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E
11:41 am
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Cenlar - report them here!

I know if you are having problems like I have been experiencing then there is probably fraud taking place. I am sick of it and the representatives working there. This is a fly by night company who is robbing the consumers of TB&W (Taylor, Bean, and Whitaker). They are trying to increase my fixed mortgage up to 40% higher than I ever agreed to. Please...

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Cenlar - inaccurate accounting / deception

This company has misaccounted our money and is overcharging on our payoff. They have already informed me that they know they have the money and that they know that it is being held up in Bankruptcy by the people that they bought the loan for but they don't care. They have been blunt about there refusal to fix this for months. Now that I am refinancing my...

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J
3:43 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Cenlar - unorganization and possible fraud

Our previous mortgage lender (Taylor, Bean, Whittaker) apparently went under and our loan was given to Cenlar. A couple months ago they sent us a statment increasing our payment by about 1000.00/month. When we inquired they told us to get it changed we would have to fax them our loan docs, which we did. They then told us our payment would be a couple hundred more a month. When we asked for information, they said it was because they paid our taxes- Which we do ourselves and already did. We had already sent proof of this, but because they paid as well they are still asking for the additional money. It has taken us countless hours and we still don't have it straight. What can we do?

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R
Feb 25, 2011 4:47 am

I went through the TB&W bankruptcy too. Sent to Cenlar where I can actually say was not a problem for me. The problem I had was that a payment sent to TB&W at transition is tied up in bankruptcy. Cenlar was kind enough to credit my account. 6 months later they sold loan to Ocwen(the devil). They did not honor the lost payment. Fought with them for 6 months to no avail. Even organized conference call with Cenlar and Ocwen. Ocwen said they didn't care and to pay. I continued sending my regular payments until one day they started sending my payments back to me. REALLY. They said that they would not accept any payment unless it brought the loan up to date, including disputed payment. They did this for 5 months and began foreclosing on me. To keep from having to sue them and possibly lose my home I dished out over 3500 bucks.(my payments are only $500/month. I thought that would be the end of it until a month later when my monthly statement had $745 worth of foreclosure fees tacked on to my bill. OMG! Ofcourse I'm right back where I started. I just wish Ocwen would sell my mortgage to another lender before they bleed me dry. If anyone else has a story similar to this please share. Thank you.

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B
Feb 26, 2010 4:47 am

The creeps at Cenlar jacked my mortgage payments from $559 to $895 and I can't afford to pay! Reason given when I called? TBW under-estimated my taxes so the difference will go to escrow. Other people got other stories about their insane hikes in mortgage amounts. This all smells like a pretty sweet scam!
What can we do?
- File formal complaint with attorney general, your state.
- Find out if another can be filed with their own state, which is SC as far as I can tell.
- File formal complaint with BBB online -- there's another 80 there waiting to be read.
- File complaint with the FTC, which possibly has a website corner for it, so no need to call them.
- Issue a call to lawyers who'd like to gather all of us in a class action suit against these thieves.
- Check out the site, Pissed Consumer, and lots of complaints, to which you can add your own by pasting your experience from here, to there.

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M
2:51 pm

Cenlar - service

Where should I start! They have only had our equity line of credit since 08/2009, they purchased it from BofA. The first payment statement we received from them was more than triple what we had been paying. The phone number on the statement was incorrect, I had to make numerous phone calls to get an operable phone number for this supposed business. Then they had no answers, no supervisor available and no one returned my calls. I had to file a complaint with New Jersey Department of Banking and Insurance and contact my local news on your side channel 3 to contact them before someone finally got back to me. Then it wasn't over. They didn't want to honor a previous loan modification done by BofA prior to them buying the loan, that was a big issue and fight but they finally agreed to do so after we threatened to get an attorney. THEN they started charging 1 or 2 days here and there at 5.25% (the original rate not the modified rate) and the other days at the 4.2% (modified rate) until I caught it on a statement one day and then I asked for a complete history to make sure all adjustments had been made. This company is unbelievable, I don't know why they are still in business. When I made a payment by phone, I asked for a conformation number and the customer service rep told me "we don't do that, just write down my name and number and we will send your receipt in the mail", wow. OMG! In six months I've spent more time on the phone with them than I did in three years with BofA, crap they should just pay me an hourly wage for all the time I've spent telling them how to do their job. Someone needs to do something. This is unfair, they were not my choice, our loan was sold to them and now we are stuck with this horrible company. We have a file at least 3 inches thick.

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Cenlar placed a forced insurance policy on my
mortgage after my insurance company had sent them 3 request for payment. After they forced the policy and depleted my escrow account, they paid the insurance, but wouldn't refund the forced policy amount of 3500.00. After a few months, I tried to change insurance companies and they again didn't pay that one. I was told that after my current insurance received notice of new insurance, that it would take affect. They failed to pay that insurance and it went into another forced insurance policy. They depleted my escrow again. I fought with them numerous times on the phone. They did not refund the cost of the forced policy. Today, I received notice that my escrow was short funds, and they are going to raise my house payment. Really... that is a no brainer. Cenlar are such crooks... They are as bad as the IRS.

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ADVERTISIMENT
F
8:00 am
Resolved
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Featured review
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Cenlar - fraud

Cenlar is now servicing our mortgage since Taylor Bean and Whitaker went out. We have had trouble getting our insurance and our taxes paid. We have received threatening delinquent notices from tax collectors due to the fact that Cenlar will not pay them out of our escrow account. There is so much more to this story then can be typed on here. I have created...

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M
1:14 pm
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Cenlar - mortgage escrow mismanagement

My mortgage escrow account has been extremely mismanaged, almost to the point of theft. My home mortgage, like many others, was involuntarily transferred from Taylor, Bean and Whitaker in August 2009 to CENLAR. I have been notified of a "negative balance" in my escrow account and that my payments will be increased by over $200/month beginning January 2010...

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R
7:58 am
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Cenlar - lies and money scam

When my mortgage went up I contacted Cenlar and was told by the supervisor Jim that it was because my taxes went up. that was a lie. I checked. They lie and steal or try to. They purchased my loan and whatever problems that comes with it. I am currently trying to find legal help to stop them. i am still on hold with these thieves as i type. So far I...

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X
10:49 am
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Cenlar - unbelievable customer service representatives

Cenlar's customer service representatives are unbelievable, grouchy, and mindless. How can one financial organization make so many mistakes? The latest is my school real estate taxes are unpaid and now in the penalty phase.

They said the terms of our mortgages would not change. What they ment was we are making up the terms as we go along. Payments are taking 20 days to post payments to an account, nice way Cenlar for you to make additional money off of our sweat.

I have a real question for Cenlar. Are you trying to screw everyone who is refinancing to get away from you? I hope to sue you someday in the future for your mismanagement and the cost to refinance with the mess you have made out of my account. Me someone who has never had a late payment or missed a payment because it is going to cost me plenty to get rid of you.

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S
Feb 15, 2012 4:47 am

Cenlar is a big bad dream threatening to take our home over escrow account ...no communication...bullies

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L
Dec 31, 2009 4:47 am

12-31-09
I was turned over to Cenlar after TB&W took a nose dive. I have been trying since Sept. to straighten things out with my mortgage. I was on the Equity Accelerator program with TB&W, but Cenlar informed me that I could not continue with that until TB&W únfroze'' my money. So, I sent payments in to Cenlar. Just last week, Cenlar sent my payments back to me saying that they could not accept them because I was late. I have NEVER been late on my mortgage. I don't know what to do now. They wanted to do a check by phone, which I said no to, simply because they sent my payments back to me. If anyone gets any straight answers, please post them. Thanks.

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J
2:07 pm
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Cenlar - no answer

I have been trying to get a hold of someone by phone
for 30 days now and it is constantly busy. My loan from Taylor Bean was transfered and I need to change my checking account info. Sent in a check 2 weeks ago for last month mortgage and it still hasn't been pulled from my account. I am not sure they got it and hopefully I won't incur late fees. I don't know where I stand with my loan. How am I suppose to talk to someone? At this point I am not even sure what to do.

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P
Dec 01, 2009 4:47 am

I too am having the problems you describe, and, in addition, Cenlar is increasing my mortgage payment by $86 per month - my city taxes have only increased $34 this year.
I encourage everyone to file a complaint with the Attorney General of their state and get this company to either fly right or go away. I refuse to be the victim to these theives.

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J
Sep 22, 2009 4:47 am

go to this website...
http://www.njleague.com/DirectoryFiles/Members/Cenlar.pdf
It has all the VP's, CEO's, etc phone numbers with extensions and e-mail addresses. I sent a e-mail venting my frustration (former TB&W customer also). They called me back in less that 2 hours. Bigwigs don't like hearing complaints. One of the contacts is an internal auditor/quality control. If you work for a large company you know they don't want him hearing that they have problems!
Good Luck!

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B
Sep 21, 2009 4:47 am

This company needs the feds to investigate. My Taylor Bean loan also transfered to Cenlar. I am unable to establish contact, actually rang the operator and the operator disconnected me. Sent in my Sept. loan payment certified mail with return receipt and have yet to receive the receipt. This company seems like a scammer, I will submit my problems to Senator Cardin (Maryland). Advise all to do the same in their home state.

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M
Sep 20, 2009 4:47 am

My mom's loan was recently switched to Cenlar, and she too cannot get anyone on a phone. This is ridiculous! The mortgage company will blame the homeowner's, wait and see. I would send a letter certified and express all of the above information, the way the mortgage companies send their notices certified.
Phone calls don't count, as far as documentation really, although I would keep a record of how many times you called, when, and which employee(get their id #) you spoke with(if you get a hold of a person). You shouldn't have to pay any late fees do to them being unorganized!
When people try to negotiate while mortgage companies are changing hands, they get screwed because the money clock for the bank never stops ticking, regardless if they answer phones or not. What an American Dream. Can you imagine owning a business, never answering a phone, just collecting checks with no accountability?

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L

You have to stay proactive! Call and get help! For $35 prepaid legal can help you! They will write the letters and make the phone calls!

Call or email me...I can help you!

Jeremy Herget
[protected]
[email protected]

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ADVERTISIMENT
J
2:27 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Cenlar - bad business practice

My loan was taken over by Cenlar from Taylor, Bean, and Whittaker. They sent me a letter telling me that and said they had included a temporary coupon to make my payment. No coupon was in the envelope. I made a payment to the payment address with the new account number on it and after two weeks it has not been cashed. I have tried to reach them by phone for...

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