They took over my mortgage in July, 2015. What a joke. I took guardianship of my 2 year old grandson and had...
I had Cenlar and I refinanced with another comp. It showed I had 1200. in escrow that would be returned to me...instead they somehow sent 1000. to PMI that they said the former comp. never paid. We called them and they said they would send proof that they paid it to Cenlar, They NEVER paid my property tax and now I have late fees and I can't get a permit to fix my house...still no answer as to where my money is. This company should be shut down and people arrested for messing with our money.
My mothers mortgage was take over by Cenlar from Sun West in March 2015 nothing but trouble ever since. She is elderly and a fixed income. They keep auto debiting her account for payments multiple times each month causing her to go in the negative an being charged fees. They keep getting their money she cannot pay her bills or buy food. I contacted them each time I'm told they'll take a look at it. Two supervisors said they would send refunds just a lie. Each time I call I'm put on hold an told they have no record of me contacting them. I names, times and dates of everyone I talked to they don't exist. They took 4 payments July 2015 tried to take 2 in Aug. got 3 pmts. Sept. We need a good lawyer to go after this company for theft and fraud.
Every year since we refinanced and Cenlar bought our mortgage from Meridian August of 2012 they send a letter...
If you are a former Taylor, Bean & Whitaker (TBW) customer and are on the brink of foreclosure, I may be able to help you.
visit my website and ask for additional information.
YOU CANNOT AFFORD TO MISS THIS!!!
They too k over my loan from T<B<&W also I have been making all of my payments although I am underwater...
My mortgage was with Taylor Bean and Whitaker who of course went bankrupt and that is why my mortgage is with...
I have been working with Cenlar since January 2009 for a loan modification. We were approved on August 25, 2009 with a trial period for payments. That was completed in December 2009, and any income verification they asked for was sent. I have not received any final documents for this modification. Additionally, they have cancelled my insurance twice and now inform me that I may have to pay for their insurance, since I don't have insurance coverage - ?!?! I don't receive calls back, I only receive bad news from them. Where can I file against them? They are not doing what they had promised.
Cenlar mortgage uses an India call center and no one
can be reached here in U.S.
I tried to close escrow account and get my money back and it has
taken 2 weeks! They hold 2 months escrow because that is their
"policy" which is drawing interest. Not their money but get the
benefits!! My previous mortgage company did not require this to be held
9in my escrow account.These people are not at all customer focused.They
are totally indifferent
Their Customer Service would be better served to call it CUSTOMER
Over the years that Cenlar has serviced my mortgage I have been harassed and lied to so many times it is not even funny.
First lets start with the fact that you have until the 16th beforeyour loan is cdonsidered late yet every month I start receiving phone calls, sometimes as early as the first of the month asking when we are goingto be making the payment. Every time they would I would tell them that we always make our payment online by the 15th. 4 or 5 days later I would be getting the same call from them and would tell them the same thing. I would ask if they ever reviewed the notes in the system before calling somebody and was always told that the notes only stayed in the system for 10 days.
Several times I inquired as to which company actually help our mortgage and was never able to get a straight answer until on day I was talking to a lady regarding a loss that we had at our home and was told that Wells Fargo was the investor.
When we had the claim on our house we called the insurance company, who of course had to contact Cenlar. Once the repairs were made and the company that had completed them had told the insurance company Cenlar stepped into the picture and before we knew what was going on it had taken over 6 months for the company to get paid for the work they had performed even though we had completed everything that ws asked of us to insure that the work was completed and the house was again in good condition. The hold up was Cenlar and the misinformation that they had given the insurance company. WHen the check arrived at our house for us to endorse they had given the insurance company two or three different bank names and all of these companies were supposed to endorse the check to allow the company to deposit it. It was crazy as we watched this check come through our hands at least three differnt times from Cenlar.
At one point, I had lost my job and started trying to contact Cenlar about our options for modifying the loan. By the time that we finally got forms to fill out over 7 months had passed and I had started a new job. We ere then told that due to our never having been late or behind on our payments and the fact that I was back to work that we could not qualify for a modifaction. During the time the value of our house had gone down from $225, 000 to $69, 000 - $75, 000 and we still could not get anything done. We were needing to do work on the house to make it more handicapped accesable for my mother-in-law and to give my wife a better place to work from home since she was supposed to have a private office.
We finally just said forget it and found another house that would fit our needs and we would have some equity to work with. The neighborhood had gone downhill so bad that we kneww that we would never got our money back out of it. When we moved out the calls really started, sometimes coming two and three a day even if we did answer them. After weeks of this harrasment I was talking to one particularly rude CS rep that was all but calling me a liar and was actually yelling at me so load that my wife could her both sides of the conversation even when I stepped into the other room. I made a comment about there systems being out of date and not able to keep notes longer I was flat out called a liar and told that no CS rep would ever tell me such a thing and demanded the name of the person that had told me that. When I told her the every CS I had ever talked to had told me the same thing she again called me a liar and demanded that we make our payment over the phone right then. That is when I hung up on her.
We had put the old house up for a short sale and received three offers fairly quickly. The first we rejected as being to low and then accepted the second. It was submitted to Cenlar who never even looked at it and after two months the buyer found something and withdrew the offer. We already had another offer and submitted it. It has now been almost two months and we are still waiting on an answer. When we did get something Cenlar wanted us to put up an additional $5, 000 toward the sell and said that the PMI company wanted a note for $43, 000 signed. This was supposed to be an interest free note payable over 120 months at $400 per month. I know the math does not add up but we told them that we could not afford this. We have now received a letter saying that the short sale has been rejected because of a failure to reach an agreement with the PMI company.
When I talked to the PMI company they say they do not know anything about this. So who is telling the truth and who is not. I'll let you debate that in your mind.
Started mortgage modification 6/09 w/LoanCare Servicing. Sent multiples requests for updated P & L information. Nothing happened until february 2010, on 8/29/10 -- Loan Care said they had us approved for trial modification and that I didn't need to make payment until 10/10. At the end of August 2010, I was only two months behind on mortgage. I waited for documentation, there was a delay, my negotiator's wife had cancer. totally understandable. They needed a couple more bank statements. No problem. My trial modification letter was dated September 30, 2010, and WHOOPEE!!! I didn't have to start the first payment until 11/1/10, which I did. I also made the 12/10 and 1/11 payments right on time. Eagerly called Loan Care asking what next step would be (I found out that LoanCare had started Foreclosure proceedings on 10/5/10 and that an attorney had my file). To add insult to injury, my loan has now been sold to Cenlar -- do not believe we will get a modification. DON'T TRUST ANYBODY WHO TELLS YOU "YOU DON'T HAVE TO MAKE A PAYMENT UNTIL..." Everytime I call Cenlar, I get a different person with a different story. In frustration, I called an attorney's office and discuss problem and was told Lenders are just doing what Law said "trying to help", but not really and more than likely even if I do START OVER WITH MODIFICATION, they probably will decline me and foreclose. I now have pneumonia and colitis from the grief they have wrought!! DON'T TRUST THEM!!!
Cenlar is definitely a joke! They don't have a record of my payment that was made over a year ago and now demand me to send them proof of payment. What the heck? It's over a year ago...why they never inform me?? I found out because they said they said I still owe the most recent month's payment, which they already received. I closed the bank they used to pay them and was concerned that I couldn't get the information they need, which means I have to pay an extra monthly payment...the one I already paid and they lost record of. Luckily I have the bank statement that shows the payment. They shouldn't have lost that information in the first place. They also lost my insurance coverage statement and ordered one that costs over a thousand for a year coverage. How ridiculous!! The coverage should cost only about $300/year. Unbelievable!!! Not only that, the coverage was in the past...They are unorganized. They blame the customers instead of taking their work seriously and be responsible for their imcompetency. Seriously...we all should do something about their poor service...it's our rights to demand as much.
I have been dealing with cenlar ever since sept2009 when i finally was informed which company my loan for my house was transferred to from tb&w. I was very satisfied with tb&w, but the feds apparently thought they were crooks, now i am dealing with crooks on somany level and rude obnoxios people at cenlar that it amazes me the lackof intelligence or ethics that i am flabbergasted. Fist off my property taxes were wrong, then money wasremoved from my escrow for taxes i had already paid. My intrest amouts have change and my monthly payments keepchanging and talking to these people is like talking to asphalt. Where doyou go. The feds, oh yes they are the ones who started this.
My loan was taken over by Cenlar when TBW went under. I am still waiting for them to apply a payment from August 2017. I have a paid receipt from TBW. Every month I ask about it and no one seems to be able to understand my question (since the agents don't speak English all that well - sorry - no offense meant - but it is the truth). I paid my Dec mortgage which I have to call in (hard to reach by phone but if you pay on line they charge a service fee which they then have to refund - a pain and still requires a phone call - since this is a TBW loan) and the Cenlar agent asked about my home insurance. My insurance agent was alerted as soon as this change took place and there have been no issues in the past with them receiving my insurance bill. The Cenlar agent said it was due in September and is unpaid. This is 3 months later and they are finally letting me know they didn't get a bill? Hello!! I spoke with someone in Sept, Oct, and Nov and finally in December someone tells me they haven't paid the bill because they didn't get it? I don't believe that. And the person could not understand what I was saying to him. They are horrible to deal with, have no answers to any questions and it is now 17 months later. I have NEVER got an answer to any question because they have problems understanding me on the phone - as I mentioned not one of the representatives I have talked to seems to speak English well. Again, no offense meant, just speaking the truth.
I have tried contacting whomever with CENLAR on the approved loan modification prior to the bankrupcy filing by Taylor. I have called, I have sent emails, I have sent letters, all of which they say that is how they should be contacted. I have recevied zero responses. CENLAR's customer service is a joke and they seem to make every effort to frustrate their customers. They have no problem in sending out mail and loan payment request, just don't try an call them about anything. I am extemelly frustrated. It was a pleasure to speak with Taylor Bean. There does not seem to be abything that can be done.
Cenlar will not release the required money to have repairs completed on insured property building. Winter is starting and further damage will ensure another claim. Cenlar refuses to comply with their stated proceedures and repairs cannot be made. I do not have funds to pay for the repairs as they exceed $30, 000.00.
Pritchett's Flooring America/Cenlar was issued a State Farm check on June 4, 2010 for installation and...
We have been trying to get the amortization schedule to our house for over 3 months. Everytime we call to check on why we haven't recieved it they tell us to send more info, plus a check for 15.00. We always ask is this ALL you need, yes they say until we call again then they request something else. All customer representatived are in India. We are needing this info because of probating a will and can't get it done. This is indeed a fly by night company with employes in India with no regard to the U.S.
Anyone who has had a pleasant experience with this company and was satisfied with them I would love to hear about it.
When CENLAR bought out Taylor, Bean & Whitaker, which was in July 2009, my mortgage went to CENLAR. I, along with my representatives, ACORN, at the time, sent in what CENLAR wanted to evaluate a remodification of my mortgage. Nothing was done, nor were we ever contacted and in late December of '09, I called CENLAR again and was told that they had received nothing. ACORN sent a packet to them in the beginning of October of '09 with them having to sign for it from the delivery service. So, in early January of 2010, I again sent CENLAR another packet, return receipt and having heard nothing, I was extremely worried. Then at the end of March or the very beginning of April, I get a letter from CENLAR telling me that my account has been switched to another company and this company is now harrassing me after 8 p.m. and asking me when I will be sending in my late payments and also informing me if I want them to look at them remodifying my loan, I will have to submit yet
another packet, making it the fourth time that I, or ACORN, has submitted remodification packets.
Damage Resulting = Nothing has been done and I would love to sue these ### for the mental anguish that they have put me through this past year...I have almost depleted my savings account, down from $18, 000.00 to only $6, 000.00, trying to keep up with my payments...no more money, I will need that $6, 000.00 and more to move from here.
Contact me = Y
Their excuse? Taylor, Bean & Whittaker, my now-bankrupt former lender, under-estimated my property taxes, so my escrow amount was "re-evaluated" temporarily until a new "re-evaluation" to occur in May.
All I get from these jokers is horrible, condescending so-called customer service, insane hikes in my mortgage payments, and letters demanding the same insurance info that I've already provided to TBW when they assumed my loan.
Do they have the right to bloat my loan by this insane amount? My original monthly payment was $559, now is $895!!!
Did Mac & Mae do any homework before awarding them the privilege of handling all these loans? If these fools are wrong in "re-assessing" my escrow, what redress do I have?? Who can audit these idiots & sue them???