Cenlar
reviews & complaints

My husband and I purchased our property in January 2016 with Primary Residential Mortgage, after a few (4) months they transferred our loan to Cenlar. With Primary mortgage our escrow was at a surplus of $3, 700 which was required at the time of our closing. Then Cenlar took over, when Cenlar did their first escrow analysis, according to them, we were at a shortgage of $3, 200. So we paid our shortage in full and our mortgage still went up $268. Now, February 2018, I receive this year's escrow analysis with another shortage of $3, 768.10 in addition my monthly mortgage will increase $55. I am again having to use my income tax refund to pay for this shortage. Cenlar claimed that more funds were paid for house hazard insurance than what was actually paid-according to my home hazard insurance company (People's Trust). I faxed Cenlar the house insurance documents, but they did not reply, when I call, they tell me they have 30 days to investigage, just like last year. However, no one from Cenlar ever helped me. I do not know where the over-payment of house hazard insurance went. Again, last year, according to them, they paid over $6, 000 for my house hazard insurance; However, my house hazard insurance was only $4, 001.00 . Cenlar tells me that it will take 30 days in investigate, but this has been going on since last year's escrow shortage and they never gave me a response. The same theft is occurring this year. If I don't pay the shortage I'm afraid they will do something worse or that I will lose my house. I don't know what to do. I'm not getting any answers from Cenlar. This company is full of thieves. My mortgage payment started at $1, 685, which is a fixed 3.75% loan. Next month it will be $2, 050.55 for the rest of this year. I don't know what to do, this company has even hung up on me when I call to inquire. Horrible situation! Please any advice! Also, on several occasions, I have faxed a letter requesting to be removed from Escrow, but no reply from them and nothing gets done. I have been told to refax the letter over 10 times and I have.

I had Cenlar and I refinanced with another comp. It showed I had 1200. in escrow that would be returned to me...instead they somehow sent 1000. to PMI that they said the former comp. never paid. We called them and they said they would send proof that they paid it to Cenlar, They NEVER paid my property tax and now I have late fees and I can't get a permit to fix my house...still no answer as to where my money is. This company should be shut down and people arrested for messing with our money.

My mothers mortgage was take over by Cenlar from Sun West in March 2015 nothing but trouble ever since. She is elderly and a fixed income. They keep auto debiting her account for payments multiple times each month causing her to go in the negative an being charged fees. They keep getting their money she cannot pay her bills or buy food. I contacted them each time I'm told they'll take a look at it. Two supervisors said they would send refunds just a lie. Each time I call I'm put on hold an told they have no record of me contacting them. I names, times and dates of everyone I talked to they don't exist. They took 4 payments July 2015 tried to take 2 in Aug. got 3 pmts. Sept. We need a good lawyer to go after this company for theft and fraud.

If you are a former Taylor, Bean & Whitaker (TBW) customer and are on the brink of foreclosure, I may be able to help you.

visit my website and ask for additional information.

YOU CANNOT AFFORD TO MISS THIS!

I have been working with Cenlar since January 2009 for a loan modification. We were approved on August 25, 2009 with a trial period for payments. That was completed in December 2009, and any income verification they asked for was sent. I have not received any final documents for this modification. Additionally, they have cancelled my insurance twice and now inform me that I may have to pay for their insurance, since I don't have insurance coverage - ?!?! I don't receive calls back, I only receive bad news from them. Where can I file against them? They are not doing what they had promised.

Cenlar mortgage uses an India call center and no one

can be reached here in U.S.

I tried to close escrow account and get my money back and it has

taken 2 weeks! They hold 2 months escrow because that is their

"policy" which is drawing interest. Not their money but get the

benefits! My previous mortgage company did not require this to be held

9in my escrow account.These people are not at all customer focused.They

are totally indifferent

Their Customer Service would be better served to call it CUSTOMER

FRUSTRATION!

Started mortgage modification 6/09 w/LoanCare Servicing. Sent multiples requests for updated P & L information. Nothing happened until february 2010, on 8/29/10 -- Loan Care said they had us approved for trial modification and that I didn't need to make payment until 10/10. At the end of August 2010, I was only two months behind on mortgage. I waited for documentation, there was a delay, my negotiator's wife had cancer. totally understandable. They needed a couple more bank statements. No problem. My trial modification letter was dated September 30, 2010, and WHOOPEE! I didn't have to start the first payment until 11/1/10, which I did. I also made the 12/10 and 1/11 payments right on time. Eagerly called Loan Care asking what next step would be (I found out that LoanCare had started Foreclosure proceedings on 10/5/10 and that an attorney had my file). To add insult to injury, my loan has now been sold to Cenlar -- do not believe we will get a modification. DON'T TRUST ANYBODY WHO TELLS YOU "YOU DON'T HAVE TO MAKE A PAYMENT UNTIL..." Everytime I call Cenlar, I get a different person with a different story. In frustration, I called an attorney's office and discuss problem and was told Lenders are just doing what Law said "trying to help", but not really and more than likely even if I do START OVER WITH MODIFICATION, they probably will decline me and foreclose. I now have pneumonia and colitis from the grief they have wrought! DON'T TRUST THEM!

Cenlar is definitely a joke! They don't have a record of my payment that was made over a year ago and now demand me to send them proof of payment. What the heck? It's over a year ago...why they never inform me? I found out because they said they said I still owe the most recent month's payment, which they already received. I closed the bank they used to pay them and was concerned that I couldn't get the information they need, which means I have to pay an extra monthly payment...the one I already paid and they lost record of. Luckily I have the bank statement that shows the payment. They shouldn't have lost that information in the first place. They also lost my insurance coverage statement and ordered one that costs over a thousand for a year coverage. How ridiculous! The coverage should cost only about $300/year. Unbelievable! Not only that, the coverage was in the past...They are unorganized. They blame the customers instead of taking their work seriously and be responsible for their imcompetency. Seriously...we all should do something about their poor service...it's our rights to demand as much.