I know if you are having problems like I have been experiencing then there is probably fraud taking place. I...
This company has misaccounted our money and is overcharging on our payoff. They have already informed me that...
Our previous mortgage lender (Taylor, Bean, Whittaker) apparently went under and our loan was given to Cenlar. A couple months ago they sent us a statment increasing our payment by about 1000.00/month. When we inquired they told us to get it changed we would have to fax them our loan docs, which we did. They then told us our payment would be a couple hundred more a month. When we asked for information, they said it was because they paid our taxes- Which we do ourselves and already did. We had already sent proof of this, but because they paid as well they are still asking for the additional money. It has taken us countless hours and we still don't have it straight. What can we do?
Where should I start! They have only had our equity line of credit since 08/2009, they purchased it from BofA. The first payment statement we received from them was more than triple what we had been paying. The phone number on the statement was incorrect, I had to make numerous phone calls to get an operable phone number for this supposed business. Then they had no answers, no supervisor available and no one returned my calls. I had to file a complaint with New Jersey Department of Banking and Insurance and contact my local news on your side channel 3 to contact them before someone finally got back to me. Then it wasn't over. They didn't want to honor a previous loan modification done by BofA prior to them buying the loan, that was a big issue and fight but they finally agreed to do so after we threatened to get an attorney. THEN they started charging 1 or 2 days here and there at 5.25% (the original rate not the modified rate) and the other days at the 4.2% (modified rate) until I caught it on a statement one day and then I asked for a complete history to make sure all adjustments had been made. This company is unbelievable, I don't know why they are still in business. When I made a payment by phone, I asked for a conformation number and the customer service rep told me "we don't do that, just write down my name and number and we will send your receipt in the mail", wow. OMG! In six months I've spent more time on the phone with them than I did in three years with BofA, crap they should just pay me an hourly wage for all the time I've spent telling them how to do their job. Someone needs to do something. This is unfair, they were not my choice, our loan was sold to them and now we are stuck with this horrible company. We have a file at least 3 inches thick.
Cenlar is now servicing our mortgage since Taylor Bean and Whitaker went out. We have had trouble getting our insurance and our taxes paid. We have received threatening delinquent notices from tax collectors due to the fact that Cenlar will not pay them out of our escrow account. There is so much more to this story then can be typed on here.
I have created a group on Facebook called "Homeowner's Against Cenlar." If you are on Facebook please type "Cenlar" in the search bar and find us!!! I am trying to get a bunch of us together. We need to find a way to get the word out and get this place shut down!!! We are contacting news stations, the better business bureau, the attorney general and possibly even a lawyer!
Please join the group and share your experiences with the rest of us!! Together we can try to make a difference!
My mortgage escrow account has been extremely mismanaged, almost to the point of theft. My home mortgage...
When my mortgage went up I contacted Cenlar and was told by the supervisor Jim that it was because my taxes went up.
that was a lie. I checked. They lie and steal or try to.
They purchased my loan and whatever problems that comes with it.
I am currently trying to find legal help to stop them.
i am still on hold with these thieves as i type.
So far I have spent 5 hours just trying to get an answer.
If you deal with these guy's at all you know what frustration is.
Cenlar's customer service representatives are unbelievable, grouchy, and mindless. How can one financial organization make so many mistakes? The latest is my school real estate taxes are unpaid and now in the penalty phase.
They said the terms of our mortgages would not change. What they ment was we are making up the terms as we go along. Payments are taking 20 days to post payments to an account, nice way Cenlar for you to make additional money off of our sweat.
I have a real question for Cenlar. Are you trying to screw everyone who is refinancing to get away from you? I hope to sue you someday in the future for your mismanagement and the cost to refinance with the mess you have made out of my account. Me someone who has never had a late payment or missed a payment because it is going to cost me plenty to get rid of you.
I have been trying to get a hold of someone by phone
for 30 days now and it is constantly busy. My loan from Taylor Bean was transfered and I need to change my checking account info. Sent in a check 2 weeks ago for last month mortgage and it still hasn't been pulled from my account. I am not sure they got it and hopefully I won't incur late fees. I don't know where I stand with my loan. How am I suppose to talk to someone? At this point I am not even sure what to do.
My loan was taken over by Cenlar from Taylor, Bean, and Whittaker. They sent me a letter telling me that and...