Menu
Write a review
File a complaint
CellUnlocker.net Profile

CellUnlocker.net

www.cellunlocker.net

Learn how the rating is calculated

2.1 9 Reviews 24 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CellUnlocker.net Reviews 9

ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net CellUnlocker.net is the real deal!

My brother's old Samsung went on the fritz... it was suffering the dreaded "bootloop". This happened while he was spending the Holidays with my wife and I... He started freaking out because he depends on his phone for his work. I told him to just head back to the cellular store of his carrier. My brother explained to me that his cellular plan was some confusing "pay as you go" plan where he could use any "unlocked" phone just as long as it had a sim card. It was a good thing that I had an old Samsung S5 but it was dedicated to AT&T. I went online to see if I could unlock the phone and Cellunlocker.net showed some promise. I told my brother we could try Cellunlocker but there was no guarantees that it would work because there were some mixed reviews. We decided to go for it and by the time I woke up, Cellunlocker.net had delivered the email explaining how to unlock the phone as promised. It was easy, especially with the Youtube video that they provided. I highly recommend Cellunlocker.net without any hesitation... Thank you, Cellunlocker!

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net The first 'get-your-unlock-code-here' service I tried

The first 'get-your-unlock-code-here' service I tried spent 48 hours digging for my code and came up empty. The notification email implied the null result was my fault, and they suggested I follow the IMEI fetching instructions more carefully before resubmitting my order (LOL). The second service was more customer-centric and professional, but couldn't understand my frustration over the blunted options for 'device model' on their submission form (my Xperia Z1 C6906 was simply 'Xperia'). Two days later I was officially informed they couldn't find my code, probably because my phone was just 'too new', and I'd need to fork-out another $30 to have them dig deeper.
Technically, CellUnlocker.net was my fourth attempt to solicit digits from a code-harvesting service (#3 was the dumb-as-a-bag-of-crushed-rock csr in the Rogers Plus retial store who met my network-unlock request with a vacant look and straight silence... lol). Anyway, $8 and less than 4 hours is all it took CellUnlocker.net to crack this nut - they literally prevailed where so many others failed. Highly, *highlyrecommended.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net I ordered the unlock code for my Samsung Rugby Smart

I ordered the unlock code for my Samsung Rugby Smart at 11:20 PM on a Thursday. I had to work early the next morning, so I went to bed right afterward. When I checked my e-mail after getting up, I found that they had e-mailed me all the codes I would need by 12:18 AM on Friday! Less than an hour's turnaround time! AWESOME!

If I had just stayed up a little bit, I could have unlocked and gotten my new cell phone up and running before going to bed!

As it was, I was able to do it before going into work, although I hit a little snag: I could NOT change the APN on my phone. In a small fit of panic, I fired off an e-mail to their customer service team and headed in to work.

Well, I'm a newbie at this (never had a decent smart phone before, my only experience was two years with the Motorola i1), and didn't think to hit the "Menu" key once I got to the "Mobile Networks" portion of my settings, as it did nothing whatsoever when the phone was locked. Thankfully, I bumped the Menu key by accident, discovered the new field that allows adding a new APN and was able to take care of it from there.

When I got home, I found that their Customer Service team had answered my e-mail within 5 hours.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net This company is fabulous!

This company is fabulous! I so did NOT want to pay for an unlock 'code,' and I was very dubious. I had already spent too much time trying everything under the sun that didn't work. I even took the phone to a tech guy ? no luck. At&t already sent me 2 'unlock codes' that didn't work. So, these guys at Cellunlocker.net gave me a code and it also didn't work. HOWEVER, they stuck with me, tried another method, kept giving me clear instructions and guidance. I did exactly what they said, they sent me to google where I got step-by-step follow-up instructions and WHALLAH! Unlocked at last. I still had a few bumps, but my I could use my phone again! Hello Tmobile! But that's not all?. They continued to follow up with me until every single bump and glitch was worked out. These guys really know every nuance about the Galaxy S3 and they made absolutely certain that every number and code and network and and and and ? you name it, they made sure that everything was working correctly. I mean, they stuck with me for like 5 days, followed up, emailed me to see if things were okay ? I mean GREAT customer service! I think their price is very fair because you WILL get your device unlocked here. Thank you ? absolutely the greatest customer service!

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net First thing to say is I'm wary of those that claim

First thing to say is I'm wary of those that claim very low prices - they rarely if ever work out. I picked Cellunlocker as they reflected the price I can get locally, all of whome said they needed my phone for a week! However I did NOT want my phone out of my sight. I decided to try online instead.
With some trepidation I tried out Cellunlocker online despite general warnings that online unlockers in general were poor if not downright dishonest.
First off their web site was clear, easy to understand and I selected my particular phone provider (as was) which was 3 Hutchison (UK). They advised the timescale which was perhaps some weeks, but I accepted that.
In the event it arrived much quicker in an email in just over a working week and I followed the YouTube video instructions.
It wasn't clear if you needed a signal and don't have one at home but it appears you don't need it anyway and I followed the instructions.
It did exactly what it said and my phone worked immediately with my alternative Sim card. It was really very easy and quick. Note the only thing it didn't do was remove the old provider's logo on phone start up, but that's of no consequence (I assume it's embedded somehow on the phone).
I'm now using my new Pay as you Go Tesco card and one very happy guy!
Cellunlocker contacted me again to ensure everything went OK - so I can certainly recommend them wholeheartedly.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net Just 3 minutes after I submitted my first review, I received an email from them informing me that they have refunded my

Just 3 minutes after I submitted my first review, I received an email from them informing me that they have refunded my purchase. Shortly after, I also received a refund confirmation email from PayPal. The only positive outcome from this experience is that I have received my money back. However, I still do not recommend them and I believe they should be closed down. I consider myself fortunate to have gotten my money back, but unfortunately, many others were not as fortunate.

Read full review of CellUnlocker.net and 2 comments
Hide full review
2 comments
Add a comment
T
T
T. Sander
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

BUYER BEWARE: They told me they'd refund me after they failed to unlock my iPhone, but it hasn't happened after MORE THAN A MONTH! First week, they lost track of my refund request, and resubmitted it. The next 3+ weeks were wasted on what they claimed were payment processor issues that only affected refunds. Finally had to contact my credit card company.

S
S
Simpleract
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I wish I could give zero stars! DO NOT WAIST YOUR TIME OR MONEY! SCAMMMMMMMMM

ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net This company is 999% legit!

This company is 999% legit! They quickly helped me. Highly recommend over any over website they unlock your iphone remotely you dont even need to enter a code!

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net i think they are great !

i think they are great ! i have unlocked many cell phones with out a problem , i called them many time always answer always helped me , Im very happy with them . i will continue using there services .

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

CellUnlocker.net I saw a bunch of bad reviews so I figured I would leave a good one

I saw a bunch of bad reviews so I figured I would leave a good one. I've unlocked 2 phones with them before. An old blackberry a long time ago and an iphone 5. I never had any issues with them. I got the codes for the blackberry in 2 days. I dont remember how long it took for the iphone but they're a great company and I would try them for sure.

Read full review of CellUnlocker.net
Hide full review

CellUnlocker.net Complaints 24

ComplaintsBoard
S
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net The claim of "100% guarantee or money back" is a complete

The claim of "100% guarantee or money back" is a complete sham. They failed to unlock my phone, refused to help resolve the issue and failed to live up their promises of satisfaction... Although the turn around time on their responses was impressive

Unfortunately I must add onto my above review of my experience with this company to highlight not only the horrible customer service but the borderline harassment I received from them.

Having acknowledged I was not going to receive a refund (And the reasons as to WHY) through our email exchange, and yet never being given any offer of help to resolve the issue short of giving them more money, I requested Cellunlocker.net to stop messaging me. They however could not drop this issue, responded and wasted my time.

I'll acknowledged part of their email just asked for a clarification in order to improve their website which is great, BUT they could not leave well enough alone and had to get in their last word in and give me the same old run-around they have been giving me for the past 2 days. Paying customers should not have to receive such a demeaning response to what they request be a UN-resolved, yet dead issue. That is just a horrible business practice on their part.

I strongly recommend potential customers take their business elsewhere because the way Cellunlocker.net has acted they do not deserve it.

Finally, Cellunlocker.net because I know you're reading this, what really gets me is that you had the opportunity to make this a positive experience that could have garnished a good review instead of two negative ones. If you really stood behind your guarantees and claims of customer satisfaction you would have worked towards a solution instead of wiping your hands of the situation and blaming the customer.

As requested in our private correspondence, Please do not contact me anymore.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
S
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net Received a code to unlock phone however the phone never gave the screen to enter an unlock code therefore I could not

Received a code to unlock phone however the phone never gave the screen to enter an unlock code therefore I could not use the code. The phone is still not unlocked and they stated 100% money back if the phone does not unlock. Did not state everything had to be recorded and a video sent to get a refund.

Read full review of CellUnlocker.net and 4 comments
Hide full review
4 comments
Add a comment
S
S
S. Lutz
Send a message
Apr 02, 2024 5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a product they sell to unlock my phone. I was told that they were unable to unlock my phone and that I would receive a refund. It has now been 7 weeks now and i have no refund. This is a scam and I was robbed for my money.

R
R
Runrass
Send a message
Apr 01, 2024 8:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Received a code to unlock phone however the phone never gave the screen to enter an unlock code therefore I could not use the code. The phone is still not unlocked and they stated 100% money back if the phone does not unlock. Did not state everything had to be recorded and a video sent to get a refund.

R
R
Rockhus
Send a message
Apr 01, 2024 7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I made a payment of $79.99 on the website https://www.cellunlocker.net for a cell phone unlocking service, they were unable to unlock my phone and under their refund policy I am eligible for a refund. It has been a month and they refuse to refund me my money stating that their payment service PayPal isn't working each time that I contact them. The number listed on their website instructs to go back to Cellunlocker's website to contact them. They refuse to respond to my emails and when I contact them through their chat service I am told the above mentioned excuse repeatedly.

R
R
Ratmo
Send a message
Apr 01, 2024 1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased an unlock code on 6-3-20. I paid $169 because the website stated unlock codes would be provided anywhere from 1-10 business days. I have been checking the order status for the past few days and the order shows "pending". I contacted them through their website twice and never received a response. This is obviously a scam and a disreputable company who are taking advantage of people.

ComplaintsBoard
P
11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net I purchased an unlock code on 6-3-20

I purchased an unlock code on 6-3-20. I paid $169 because the website stated unlock codes would be provided anywhere from 1-10 business days. I have been checking the order status for the past few days and the order shows "pending". I contacted them through their website twice and never received a response. This is obviously a scam and a disreputable company who are taking advantage of people.

Read full review of CellUnlocker.net
Hide full review

Is CellUnlocker.net Legit?

CellUnlocker.net earns a trustworthiness rating of 81%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates CellUnlocker.net highly, which means their services are pretty reliable. Despite this, their 4% complaint resolution rate raises questions. We recommend users check reviews and complaints about CellUnlocker.net to understand what to expect from them.

We found clear and detailed contact information for CellUnlocker.net. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

CellUnlocker.net has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

CellUnlocker.net has registered the domain name for cellunlocker.net for more than one year, which may indicate stability and longevity.

Cellunlocker.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cellunlocker.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Cellunlocker.net you are considering visiting, which is associated with CellUnlocker.net, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

CellUnlocker.net as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

However ComplaintsBoard has detected that:

  • CellUnlocker.net's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 4% of 9 complaints being resolved.
  • Cellunlocker.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cellunlocker.net may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to CellUnlocker.net. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • Our analysis of CellUnlocker.net's website indicates that there are elements on the site that are commonly found on scam sites. It is important to be cautious and conduct thorough research before providing any personal information or making any payments on the website.
  • Cellunlocker.net may be a potential scam or fraudulent website. It's important to take caution, red flags such as unsolicited emails or messages, requests for personal or financial information, unrealistic promises or guarantees, and poor website design or functionality.
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net I made a payment of $79.99 on the website https://www

I made a payment of $79.99 on the website https://www.cellunlocker.net for a cell phone unlocking service, they were unable to unlock my phone and under their refund policy I am eligible for a refund. It has been a month and they refuse to refund me my money stating that their payment service PayPal isn't working each time that I contact them. The number listed on their website instructs to go back to Cellunlocker's website to contact them. They refuse to respond to my emails and when I contact them through their chat service I am told the above mentioned excuse repeatedly.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net CellUnlocker.net Review: Scam Alert - Don't Waste Your Money!

I gotta say, I read a lot of reviews about CellUnlocker.net and I gotta agree with the folks who say it's a scam. I mean, I put in an order for an unlock code for my AT&T phone and they sent me a code for Xfinity. When I tried to reach out to customer service through their chat, they said they'd reprocess my order with the right code. But then I waited and waited and nothing happened. I even responded to the email they sent me saying I could ask questions, but no response. I gave them the benefit of the doubt and waited a few more days, but still nothing. I tried emailing them again and still no response.

I mean, come on, they don't have 24/7 service, no one answers the phone, and the online chat doesn't even work. What kind of company is this? I was happy to pay for their service because I thought they were reputable, but I guess not. And don't even get me started on the reviews that say their customer service is great. That's a bunch of BS if you ask me.

I'm definitely disputing the charge on my credit card and I'm also going to send a note to the BBB. I don't want anyone else to get scammed by this company.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net Unreliable and Untrustworthy: My Experience with CellUnlocker.net

I recently had a bad experience with CellUnlocker.net and I want to share my thoughts. I must say, these guys are not reliable at all. They took my money and made me wait for weeks. I tried calling them several times, but they never answered. This made me suspicious because any company that doesn't answer phone calls is probably a scam.

I ordered an unlock and was told that it would take 3-7 days. However, it has been 21 days and I have received nothing but excuses. They keep telling me that they are doing their best and working on it, but I don't see any progress. I have sent them several emails, but they just keep stalling.

If they cannot provide the service, they should not offer it in the first place. They are just wasting people's time and money. I had to dispute with PayPal because I wasted 20 days waiting for nothing. They told me that they could cancel the order if I wanted, but that was not what I wanted. I wanted them to deliver the service that I paid for.

It's frustrating to deal with a company that cannot deliver what they promise. They are just middlemen taking people's money and blaming their suppliers. This is not fair to customers who are looking for a reliable service.

In conclusion, I would not recommend CellUnlocker.net to anyone. They are not trustworthy and they do not deliver what they promise. They need to get a real job and stop scamming people.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net Disappointing Customer Service: My Experience with CellUnlocker

I'm a customer of CellUnlocker and I gotta say, I'm pretty disappointed. I've been trying to get in touch with them for ages now, but they just won't respond to me. I'm trying to activate my sim and get an ICCID number from them, but it's like they don't even care. I've tried reaching out to them multiple times, but I haven't gotten anywhere. They keep telling me they'll get back to me, but it's been weeks now and I'm still waiting.

They say they're open 24/7, but that's just a lie. If they can't handle the workload, they should change their hours or something. It's not fair to their customers to promise something they can't deliver. I even got a package from them, but I have no idea what to do with it. All I know is that I need an ICCID number and they're not giving it to me.

To make matters worse, they sent me a video from 2017! It's 2022 now, they need to update their stuff. The link to the old video is in my photos, but it doesn't even apply to new sims. I'm so frustrated, it's not fair. Someone needs to investigate these people and shut them down if they're not doing their job properly.

If they can't help me unlock my phone with the two SIM cards they sent, I want my money back. I worked hard for that money and I'm not just gonna let them take it without doing their job. Period.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net Disappointing Experience with CellUnlocker.net: Unreliable and Unprofessional

Yo, I gotta tell y'all about my experience with CellUnlocker.net. So, I hit them up before I bought their services to make sure they could unlock all three of my phones - an iPhone X, an iPhone 8 Plus, and a Samsung S9. They said they could, so I decided to give them a shot. I started with the S9 and paid $30 for the codes, which arrived the next day. So far, so good.

But then I tried to unlock the iPhone 8 Plus and waited seven whole days before I emailed them to ask about the codes. They hit me back saying they weren't able to do it, but they had some other options for me - a chip for $40 or pay another $60 for a different solution. I wasn't feeling that, so I asked for a refund after 15 days of waiting.

Honestly, I wouldn't recommend CellUnlocker.net to anyone. They ain't a serious company, and you're better off looking elsewhere. Trust me, save yourself the headache and find a different company to unlock your phone.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net CellUnlocker.net Review: A Disappointing Experience and a Waste of Money

I gotta say, I was pretty disappointed with my experience with CellUnlocker.net. I mean, I wish I had checked out the BBB report on them before I sent them my hard-earned cash. They took more money than they should have, and then they gave me some unlock codes that were totally bogus. And now, I haven't heard a peep from them. What a rip-off!

But hey, don't make the same mistake I did. If you want to unlock your phone, there are some simple steps you can take to do it yourself. First, figure out your phone's IMEI number. On an iPhone, you can find it in Settings>General>About. Or, you can dial *#06# and it should pop up. That's what I did for my LG G3.

Next, you need to figure out which carrier your phone is locked to. If you already know, great. If not, take a look at the SIM card and it should tell you. And if the SIM card is missing, just call the manufacturer and they'll be able to tell you.

Once you know the carrier, call them up and ask for the 16-digit unlock code. You'll need to give them your IMEI number, but they should be able to give you the code. And if they don't, you can file a complaint with the CCTS. It might take a little while, but they can help you get the code you need.

So yeah, don't waste your money on CellUnlocker.net. Do it yourself and save some cash. It's not that hard, and you'll feel pretty good about yourself when you're done.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net Unreliable and Overpriced Phone Unlocking Service: A Review

This website is not worth your money. It took me several days to receive the unlock code and their customer service was slow to respond, taking about 24 hours to get back to me. When I finally received the code, there was no explanation on how to use it. The codes were sent in an email that claimed I had lost the information in my spam folder, but this was not true. After several days, their own tracking system finally finished the order. Worst of all, I paid $24.95 for this service and the codes they sent me did not work. I tried repeatedly, but to no avail. They required me to make a video of the entire process in order to get a refund, which was frustrating and time-consuming. Despite several emails, I still did not receive an unlock code for my phone.

I have unlocked several phones before and never had so much trouble. When I finally received a thorough explanation email on how to do the unlock, I even went through a flashing back to an old firmware update. I followed all their instructions to a tee, but kept getting the message "UNLOCK UNSUCCESSFUL." I was reading on XDA Developers how to go into the settings of my Galaxy Note 2 to do a permanent unlock, and it cost nothing. I didn't need to go through all of this, and of course, I did not receive a refund. Do a search for your model phone and unlock it for free with no code required. Just change some settings, and it takes only a few minutes. Thanks to XDA Developers for saving me time and money.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net CellUnlocker.net Review: Poor Customer Service and Lack of Transparency

So, I had this mobile phone that I really wanted to unlock. I was browsing through YouTube when I stumbled upon CellUnlocker.net. I watched their videos and thought to myself, "Hey, this might be the solution to my problem." I decided to check out their website and see what they had to offer.

At first glance, I couldn't find any information about the cost of unlocking my phone. I thought that was a bit fishy, but I didn't want to jump to conclusions. I decided to contact them and ask about the cost. To my surprise, they actually responded and asked for the make and model of my phone. I thought, "Great, they're actually interested in helping me out."

However, things took a turn for the worse when I asked them about the cost. They never responded back to me. I tried contacting them multiple times, but still no answer. It's like they were ignoring me! I was starting to get frustrated because I needed my phone unlocked as soon as possible.

After waiting for more than a week, I realized that these guys weren't honest. It seemed like they only cared about making money and didn't care about their customers. I felt like they were just going to charge me whatever they wanted, and that's not fair to the customers.

I was really disappointed with my experience with CellUnlocker.net. They made me wait and wasted my time. A mobile phone is an important part of our daily lives, and I had to be without one for more than a week just because of them. I want people to know about my experience so that they don't have to go through the same thing.

In conclusion, I don't recommend CellUnlocker.net. Their YouTube videos might look helpful, but it's just for show. They don't care about their customers, and that's not good business practice.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net CellUnlocker.net Review: Decent Service with Room for Improvement

So, I recently used CellUnlocker.net to unlock my Galaxy I747. At first, I was a bit hesitant because the website looked a bit sketchy, but I decided to give it a try anyway. I filled out the request form with my IMEI number and even triple checked it before submitting. However, when I received my receipt, I noticed that the IMEI number was wrong. I was pretty frustrated because I had already paid $30 and hadn't even received my unlock code yet.

I decided to reach out to their support center to see if they could fix the issue. I typed out a message explaining the problem, but when I hit send, my message got deleted. I wasn't too surprised because I had heard that their customer service wasn't the best. However, I had taken a screenshot of my message just in case, so I decided to try again. This time, I received a reply with an unlock code for my correct IMEI number.

At first, I followed the standard procedures for unlocking my phone, but it didn't work. I was about to give up, but then I decided to read the email more closely and found a troubleshooting section. I followed method 1, and to my surprise, it worked! I felt pretty bad for doubting CellUnlocker.net in the beginning, but I'm glad I stuck with it.

Overall, I would say that CellUnlocker.net is a decent service. It may not be the most user-friendly, and their customer service could use some improvement, but it did work for me in the end. I apologize for my negative feedback earlier and want to thank CellUnlocker.net for helping me unlock my phone. Now, I can annoy my girlfriend with texts again!

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net Beware of cellunlocker.net - Scam Alert!

So, I had this Xperia Mini Pro (SK17i) and I wanted to unlock it. I stumbled upon cellunlocker.net and they said they could do it easily. I was a bit skeptical at first, but the guy in my local shop charged me ?35 and said that was the cheapest he could do it for legitimately. He also warned me that anyone else offering to do it for cheaper were probably using pirate software or were just trying to blag/cheat me out of my money. He had seen it a few times from people with damaged and still locked phones from cellunlocker.net.

But I ignored his warning and used cellunlocker.net anyway. And guess what? They couldn't unlock my code or even supply me with the manufacturer's code like the man in my local shop. I was so disappointed. They took my money and couldn't unlock my phone. I thought Paypal and their 100% guarantee would cover me, but they ignored my emails and didn't bother replying when I asked for a refund.

I feel like all the reviews on the review site by people called John, Jane, $#*! and Tony etc are all fake people they have made up to try and create the impression that they have good customer service. I mean, come on, who are these people?

I would never use them ever again and urge anyone not to use them but instead use their local store/shops. They speak broken English and would have you believe they are in the USA, but I could tell from the time of their responses and the way they write emails that they are not in an English-speaking country.

To date, I am still awaiting a refund. These guys are bloody scammers! Don't fall for their trap!

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

CellUnlocker.net CellUnlocker.net Review: A Disappointing Experience with Customer Support and Code Providers

I recently tried using CellUnlocker.net to unlock my phone, and I have to say, my experience was less than stellar. First off, when I called their customer support number, I was greeted by a bored teenage girl who sounded like she recorded her message in a toilet. After being put on hold for what felt like an eternity, I eventually gave up and decided to try my luck with their online support.

Unfortunately, the guys on the other end of the chat seemed just as clueless as the girl on the phone. It was like they were dragging their feet and waiting for me to give up and go away. I started to wonder if they were even busy at all, or if they were just buying bulk 5-star reviews from India at 10 cents a pop.

But to be fair, it seems like the whole market is rigged. Every code provider I reached out to had the same mantra: pay now, 100% money-back guarantee. What they don't tell you is that you might have to shoot a ridiculous video clip of yourself trying their crappy codes while hard-locking your cellphone.

One company even had the audacity to reply to my questions with broken English, saying "Had you not wasted your time asking me those questions you would have had the code by now..." It was almost comical.

And don't even get me started on the phony forums and review sites out there, like Trusted Reviews, that are actually just advertising boards for PayPal and the banks. It's like everyone is on the take these days.

Overall, I would not recommend CellUnlocker.net or any other code provider in this market. Save yourself the headache and do your research before handing over your hard-earned money. And if you do decide to try them out, be sure to check out the 1-2 star reviews on this site to see if others have had similar experiences.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
D
4:10 am EDT

CellUnlocker.net Thieves

My phone was blocked and I requested for an unlocking code. They said I would get it in a day or 24 hours. Nothing happened at all Saying it because it has already been a week! I was hoping to get my money back. My request was declined. Why? How long do I have to wait to get the service or at least my money? Why was I rejected? It's a huge ripoff and fraud.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
D
11:03 pm EST

CellUnlocker.net Customer service/unauthorized charges

I have made a purchase from the company for a specific amount, needless to say I was charged the proper amount. I used the credit card payment option as a non paypal customer, unfortunately days after I was accessed a fee from the company that caused my account to become negative, additional I was charged a Overdraft fee for the amount of $35.
Well, after informing the company regarding this charge they have continued to deny that it was them, I spoke to paypal which clearly informed ne that it was not accessed by them. The company continues to deny the transaction, in addition makes excuses that maybe it's my bank yet it specifically states the companies name. To receive a unlock code I am confident that you can use any company thats out there, so electing to use Cellularunlock for future purchase will not ever happen as I will not deal with a company that would not take responsibility for there mistakes. This is my initial complaint, I will provide a more detailed explanation on my entire experience in a few days.

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
M
7:01 am EDT

CellUnlocker.net I am disgusted with CellUnlocker!!

I have purchase an unlocking code from these guys but did not receive it. Every time I contacted CellUnlocker customer service I heard only lies, they said they were working on it and needed some extra time. Three weeks later I contacted them again and they said that my code was finally ready.
So I received my code but it was not working. They claimed there was nothing wrong with it and asked me to try again. I tried and nothing.
Asked for a refund and they refused. Cheaters! I will report these guys and will post negative reviews about them everywhere I can! Avoid!

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
V
12:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CellUnlocker.net Fake Mobile Service

Respected Sir,
I recently shifted from USA to India. As the mobile network few instructions service providers in USA and India are different, we need to unlock the phone to switch mobile network service provider from USA to one in INDIA.
To unlock my mobile for using it with different mobile network service provider, I contacted cellunlocker.net to unlock the mobile.
I paid 14.99$ (OrderID::382330, Receipt No: [protected]) to cellunlocker.net as unlocking fee.
In few hours, i received a mail from cellunlocker.net, having instructions and code to unlock the mobile.

After following all instructions and unlock code, i was unable to unlock my mobile.
When i contacted cellunlocker.net, they asked for different informations related to my mobile handset.
I provided all the required information, but still my mobile phone was never unlocked.

I even captured the entire steps in a video and provided to cellunlocker.net.
At the end i requested to refund the money back.
Even after several request to cellunlocker.net, i have not received the refund.
Consumer relationship authorities should bring this to the notice of the company and ask them to maintain some business ethics.

Read full review of CellUnlocker.net and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Adleide
US
Send a message
Dec 15, 2011 5:34 pm EST

They were twice as expensive and took 12 times longer than Samsungimeiunlock.com - a very dissatisfied customer. I cancelled the order before they issued the code and asked for a refund. They didn't care that their pricing and service was so bad. Just quoted the letter of the law of their terms & conditions. Cannot recommend.

ComplaintsBoard
N
12:10 pm EST

CellUnlocker.net The instructions to enter the code never worked on my BlackBerry

The instructions to enter the code never worked on my BlackBerry. The window for the code entry never appeared.

They request you to provide the video of how you unsuccessfully try the code and it does nothing in order for you to get your refund. I videos myself doing so, sent it to them, they refused the refund stating that they are just the resellers and the money has been paid to provider already and cannot be refunded.

Well, their relationship with their providers is none of my business, I just wanted my money back, so I filed a dispute with PayPal. Still ongoing...

Read full review of CellUnlocker.net
Hide full review
ComplaintsBoard
B
2:26 am EST

CellUnlocker.net They send a code that doesn't work and make it impossible to get a refund

They send a code that doesn't work and make it impossible to get a refund. After spending hours trying all the steps listed on their website and videoing them they want me to redo it all in 1 shot. I'm not wiping my phone again and spending hours at this to get back $15. They send a crap code and make it impossible to get your money back.

Read full review of CellUnlocker.net
Hide full review

Overview of CellUnlocker.net complaint handling

CellUnlocker.net reviews first appeared on Complaints Board on Aug 29, 2011. The latest review CellUnlocker.net is the real deal! was posted on Mar 29, 2024. The latest complaint Fake Mobile Service was resolved on Oct 17, 2013. CellUnlocker.net has an average consumer rating of 1 stars from 33 reviews. CellUnlocker.net has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CellUnlocker.net Contacts

  2. CellUnlocker.net phone numbers
    +1 (800) 507-9077
    +1 (800) 507-9077
    Click up if you have successfully reached CellUnlocker.net by calling +1 (800) 507-9077 phone number 0 0 users reported that they have successfully reached CellUnlocker.net by calling +1 (800) 507-9077 phone number Click down if you have unsuccessfully reached CellUnlocker.net by calling +1 (800) 507-9077 phone number 0 0 users reported that they have UNsuccessfully reached CellUnlocker.net by calling +1 (800) 507-9077 phone number
  3. CellUnlocker.net emails
  4. CellUnlocker.net address
    33 Smithe St., Vancouver, British Columbia, V6B0B5, Canada
  5. CellUnlocker.net social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  7. View all CellUnlocker.net contacts
CellUnlocker.net Category
CellUnlocker.net is ranked 63 among 139 companies in the Mobile and Cell Phones category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.