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Celcomworst service

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I am Shaffiz from malaysia getting pissed off with the Celcom telecommunication provider in Malaysia. I am working abroad and once return back to malaysia I am stil using Celcom cellphone number [protected] which is has not being reload the airtime for a year. unfortunately once i return back to Malaysia than i reload and i can use it as usual such send a txt and call out but i cannot received any call or txt. I call the the celcom operator than he said my celcom line is in order and everything is activated. but i still cannot use. Today i went to Celcom Branch at Ipoh Green Twon and meet with the service operator name Linda. she mention it that my celcom number is not belong to me and she also mention that my sim card is not my excat number [protected]. once i make a call and show it to her than only she admit tat is my number. than i wait for almost 1 hour and she come back and tell me that the celcom number is not belong to me anymore and the celcom has been recycle the number and someone has been using the number and just regeistered on aug 18, 2009. But why my cellphone stil activate untill now and i can call out as usual eventhough she mention that I am not allow to use this number anymore? is so messy and make the customer like me in the losing part. Instead of their fault to deactivate my simcard. But to whom i need to complain for my rights? I need something back from celcom to pay my morality damages

Responses

  • P
      Oct 17, 2011

    saya adalah orang Malaysia jadi saya kena gunakan bahasa melayu sebagai bahasa perantara..kenapa line celcom sangat-sangat mengecewakan??saya baru saja bayar bill awal bulan oktober..rm192.mula-mula line memang okey tapi sekarang baru 17hb line sudah buat hal..nak buka you tube pn langsung tak dapat..celcom promosi bukan main manis cakap..minta bayar bill n0mbor 1 tapi line paling bodoh..saya akan tukar broadband ke maxis or digi..itu lagi baik daripada layan celcom ni..kalau korang bankrap jangan hairan..line korang tdk okey..nak tunggu orang bayar ke??orang baru jer bayar kot..damn celcom..keturunan aku takkn guna celcom lagi

    0 Votes
  • Z
      Dec 17, 2011

    Salam,
    Saya adalah BEKAS pengguna setia Maxis selama hampir 10 tahun... Banyak perkara yang saya tidak puashati dengan Maxis dan sehingga akhirnya mereka menuduh saya tidak membayar Broadband sedangkan saya tidak pernah apply Broadband mereka!! Pelik betul, mereka paksa saya bayar walaupun jumlahnya hanya RM79, tetapi saya tidak pernah apply..Saya nekad tak akan bayar dan meminta mereka "waive" nilai tersenut. Memandangkan mereka tidak mahu "waive" nilai RM79 yang mereka tuduh saya itu, saya dapat rasakan Maxis tidak langsung menghargai saya sebagai pengguna setia 10 tahun ini. Lalu saya mengambil keputusan untuk bertukar ke Celcom. Setelah hampir setahun guna Celcom, saya dapati Celcom punya quality OK jer... Cuma satu benda yang saya realize, bil handphone saya semakin kurang walaupun membuat panggilan sama macam saya guna Maxis dulu... Kalau dgn Maxis, dah confirmed tiap2 bulan RM250 dan keatas..!! Tapi dengan Celcom, hanya diantara range RM90 ke RM110... Pelik jugak saya.. Bila saya selidiki, rupanya2 Celcom ni bagi rebate sana sini... Terima kasih Celcom kerana bagi rebate sana sini...!!! Padam muka Maxis, mereka telah hilang pengguna setia 10 tahun yang membayar RM250 setiap bulan hanya kerana mereka nak selamatkan "RM79"...Agak b***h Maxis nih kan...

    0 Votes
  •   Mar 11, 2012

    Lots of people saying that they already used MAXIS for a very long time but they don't know that their being "fool" by MAXIS...why...maybe you will say why I am saying like that...correct ??? so I will explain and reveal all
    and i called it " THE SHOCKING TRUTH PART"
    and this is the reading material for you to read so you can be sure about the product.and also you can
    see by your self at :http://www.celcom.com.my/celcomexec/plans/mnp_overview.php
    so after you read and do your calculation you will become "OPEN MINDED"
    and also I want to explain a little bit more :
    that in this program you don't worry coz this is real promo from us to a few selected customers.
    The Benefit are like these :
    1. you get 10 RM Cashback/ month whole one year that mean 120 RM a year for you.
    2. you get upto 30 % Discount from your monthly bill.
    e.g : if your bill 50 RM a month you only pay 40 coz you get 10 Rm rebate.
    if 150 RM [protected]% = 95 RM)

    actually there are 3 stages of discount
    10 % = 60 RM - 79 RM
    20 % = 80 RM - 149 RM
    30 % = 150 and above it

    10% Automatic Discount
    - Total monthly usage: RM60 - RM79.99
    - 13.5 sen/min Voice Call
    - 10.8 sen/SMS

    20% Automatic Discount
    - Total monthly usage: RM80 - RM149.99
    - 12 sen/min Voice Call
    - 9.6 sen/SMS

    30% Automatic Discount
    - Total monthly usage: RM150 and above
    - 10.5 sen/min Voice Call
    - 8.4 sen/SMS

    And all of discounts we also add 10 RM cashback a whole one year.
    and about the discount as long as you use celcom.
    so if you count you can save more, have a wider coverage and network.
    also we do not have CONTRACT
    we do not have PINALTY
    we do not have DEPOSIT

    so isn't great deal for you ????
    so I meant if you can get more than your previous provider why not, right ???

    THE BEST is YOU DO NOT HAVE TO CHANGE YOUR NUMBER.
    your MAINLINE GET 40 HOURS+3000 sms/MONTH
    If you have SUBLINE number also your sub also have advantages such as :
    40 hours FREE TALKING EVERY MONTH and 3000 SMS.Every Month only 15 RM.Also your SUBLINE can also become MAINLINE and get the same benefits like your MAINLINE
    Rates
    Staying absolutely together with your loved ones doesn't come with a high price


    Items


    Voice Rate

    SMS Rate

    Video Call Rate

    MMS Rate

    Data Rate

    Between Celcom


    40 Hours/Month FREE

    3000 sms/Month FREE

    FREE

    FREE

    Standard

    To Others Provider


    15 sen/min flat rate to any network

    10 sen/SMS flat rate to any network

    20 sen/min

    35 sen/MMS to any network

    Standard


    COMPARE WITH PLAN 50 ALSO:
    MAXIS :
    Voice Call : maxis-maxis = 12 cents/minute (other Provider 18 cents / minute)
    SMS : maxis-maxis = 5 Cents (other provider 15 Cents)


    CELCOM with MAXIS number:Voice Call : CELCOM-CELCOM = 0 (Other Provider 10, 5 Cents FLAT RATE, NATION WIDE after 30 % Disc).
    SMS : CELCOM-CELCOM = 0 (Other Provider 8, 4 Cents after 30 %)
    Postpaid Plans Celcom Telco M Telco D
    Domestic voice calls RM100
    Domestic SMS RM30
    Other usage (Internet, MMS, IDD, roaming & others) RM20
    Total usage RM150
    30% discount on domestic voice call RM30
    (RM100 x 30%) N/A N/A
    30% discount on domestic SMS RM9
    (RM30 x 30%) N/A N/A
    Total Payable Bill after automatic discount RM111
    (RM150 - RM39) RM150 RM150
    Savings RM39 Rm 0 Rm 0

    DATA PLAN :
    1 GIGA =38 RM/MONTH UNLIMITED.
    3 GIGA = 58 RM/MONTH UNLIMITED
    5 GIGA = 88 RM/MONTH UNLIMITED

    Last you can imagine by your self with your usage every month
    e.g : (200 RM - 10 RM cash back - 30 % Disc = 130 RM, your saving 70 RM )
    (300 RM - 10 RM cash back - 30 % Disc = 200 RM, your saving 100 RM ),
    THE MORE YOU USE, THE MORE YOU SAVING, AND THE LESS YOU PAY),
    SO with your ammount every month you only have to pay less...correct...?? :)
    than we also have lots of rewards for you, please you see by your self at : http://mobile.celcom.com.my/celcomexec/rewards.php?id=rewards_index
    Also I give you an important Clue :
    (off the record) WE DON'T HAVE CONTRACT, NO PINALTY SO YOU STILL CAN CHANGE YOUR PROVIDER IF NOT HAPPY, RIGHT ?? :)
    BUT I BELIEVE YOU WILL BE HAPPY USING CELCOM
    AND ALSO THAT IS WAY CELCOM GET REWARD FROM MALAYSIAN GOVERMENT. :)

    those are all that I want to inform you for detil you can look by your self to our website that I already gave you at above

    Note : If you go to Celcom by your self you only can get to convert but you will not get the rebate and discount like I mentioned to you, also you have to pay register fee 20 RM and the SIM CARD will be charge to you.
    If you have set your mind please give me your reply A.S.A.P
    And if you still have any questions please don't hesitate to ask me. thanx

    Here some tips for you for you get more about it
    http://www.maxis.com.my/personal/mobile/rate/principal_line.asp
    http://forum.lowyat.net/topic/1304043/all
    http://www.celcom.com.my/celcomexec/plans/mnp_overview.php


    Best Regards,


    Your Friend.

    0 Votes

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