The complaint has been investigated and
resolved to the customer's satisfactionResolved Celcom — worst customer service
resolved to the customer's satisfaction
I made complains every month for 4 months over their online payment service portal that I could not pay by my credit card since 4 months ago, message shown that it was not a valid bank card issuer. It was ok before this.
What furious me is, the customer service staff don't seem to be able to answer my query and no feedback from them after and no resolution to the portal. In their complain site it shows that my complain is 'resolved'.
I called the same careline again and demand to speak to the manager/superior but the staff keep me on hold for more than 10 min.
Is there a complaint department at celcom at all? This is a crap company.