SUBMIT A COMPLAINT

Cebu Pacific Air / cargo bags

Philippines

I sent two bags from manila to tacloban
I sent on 26th of may. It costed me 2000 peso as fees

When i went to receive it on 3rd of June
( my previous experience with them it takes one week to reach tacloban)
They asked me to pay about 4000 peso more to release my baggage. [censored]ding fees
While infact they didnot notify me the baggage has arrived.( they showed me a printout fron their system showing that they sent me arrival notificarion, but actually i didnot receive anything)
I submitted a complaint at tacloban office two times but the reply from an employee from manila called Kevin is that i should pay the holding fees.

Till now the baggage is at Tacloban cargo.
Because i am not convinced to pay double the amount i payed for freight to receive my baggage

Mi
Jun 12, 2019

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