Asia miles is so unreliable and has the worst service. I recently booked flights from ROME-LONDON-NEWYORK with my miles and the customer rep on the phone said my flight was confirmed. I arrive at the airport and check in at british airways and they say that Asia miles never confirmed my flight. I was put on standby for several flights, spent all this money on phone calls, finally get on a flight from ROME-LONDON but once i got to london the last flight out was done so I ended up having to stay the night at Heathrow. Again, i spent more money on phone calls and even more money on a hotel and the aiport shuttle. I was upset, tired and very unhappy. If Asia miles has communication problems with their partner airlines its not the problem of their customers, it's a problem they should be responsible for and be accountable for if they are promising their customers free flights using asia miles.
So anyway, after my tiring and horrible experience, I've been trying to call Asia miles the past 3 weeks now to see if they can provide me with compensation. I've spoken to about 7 of their representatives, all of who always promised to call me back but never do! SUCH BAD CUSTOMER SERVICE!' They're really just a bunch of jokers.
Steer clear of asia miles because you'll really just either
1. never be able to redeem them because of all their lame excuses of flight are full (they are always full if you ask them!) OR
2. if you ever do get to redeem them, they'll probably say your flight is confirmed then you'll find out that they never got you a seat and you'll get stranded at the airport. HA.
I have been a loyal cathay pacific customer since I was a kid and this is the first time i've redeemed my miles and i can't say i'll ever want to do it again.
Horrible horrible horrible service. I can't say it enough. They don't want to take responsibility for their fault and for a company as large as them they can't even provide a measly $130 hotel compenstation for their loyal customer.
I have completely lost confidence in their company. I don't trust any of their service reps as they have told me each time i've called that they will talk to BA but they never do. My 5th phone call the rep basically told me to call BA's customer service line. UNbelievable.
I have talked to thier manager and even he can't offer me any sort of reasonable compensation. All he can give me is 2000 miles. WTF am I going to do with 2000 miles?
I just want this whole episode to be over and i never ever ever want to deal with their company again.
If you ever want to redeem your Asia miles points for a flight, you will definitely have big problems because:
1. Cathay Pacific Loyalthy Programmes LTd. (CPLP), Asia Miles and their partner airlines limit the number of seats available for award travel, anytime they want, at their discretion.
2. Their partners impose BLACKOUT PERIODS.
3. CPLP doesn't guarantee you a seat on their flights (cathay pacific airways) or any of their partner flights to any destination – which basically means that you could have a confirmation number for you booking from Asia miles and go to the check-in counter at the airport the day of your flight and have their partner airline say you don't have a confirmed seat and that Asia miles never confirmed your seat — which is exactly what happened to me.
Here is the fin print from their online members services catalogue:
Sec. 12.2 Members acknowledge that CPA and its Partners reserve the right to limit the number of seats made available for Airline Award Travel at their absolute discretion. In addition, some Partners may impose blackout periods during which Airline Award Travel is not permitted. CPLP does not guarantee that seats will be available for Airline Award Travel on any particular flight and class or to any particular destination on CPA or any Partner airlines.
To sum it up, Asia miles is unreliable and if they screw up, they are not even willing to take the responsibiliy for their fault. This has exactly been my experience with them the past month, and they've even been telling me to call their partner airlines directly and take it up with them, when they were the ones who supposedly booked my flight. It's been non-stop painstaking phone calls, talking to many many representatives, explaining to each and every single one of them the whole scenario repeatedly, and none of them really having any power to do anything and none of which actually call me back. Even their senior representative who promised to call me back, never did.
Asia miles is horrible. I will never be flying with Cathay Pacific again. Their whole rewards program is terrible, unreliable and just just just horrible!
Dear sir/madam. I travelled to China via Hong Kong by Cathay Pacific on the 24/8/09.I travelled to Hong Kong...
Dear Sir, I Syed Zafar Ali applied for hong kong visa for me and my family .We applied for our visa through cathay pacific airline solerepresentative Mr tabraiz . We applied two months before our flight and bought the tickets . We started our journey from karachi ( Pakistan ) to Singapore and went to kualalumpur by road . We planed to stay in kl for 15 days and then go to hong kong to see diseny .We extended our stay in kl just to get the visa but we were shocked to hear that there was some delay .All the documents which were required was given to cathay pacific airline . Due to their fault and inefeciency we could get the visa on time . We reissue the tickets via Bangkok as we did not have the visa to go to hk and to karachi via hk although we bought the tickets two months back . This cause us a great deal of emotional and financial distress. But now two months after coming back from vacation we are getting the visas. This delay ruined our vacation . Kindly guide me whom to talk to or email to resolve my problem . Thanking you in anticipation. Syed Zafar Ali.
Cathay Pacific (CX) had done it again... another disappointment. Just got back from Bangkok (to Hong Kong) 2 days ago, and being the Home airport Hong Kong, our CX 702 flight needs to park in an outter parking bay (we need to carry our stuff and get on a transfer bus). I wonder... why do customers needs to pay preminum price for Cathay, if the services and parking bay is same as the discount airlines? (i.e. Air Asia) I think on avarage, we are paying $2500+ HKD more than a typical discount airline to Bangkok.
More... I would strongly suggests CX to better train their air hostress to put a smile on their face. I still don't understand why CX is being voted as one of the top 3 airlines in terms of services around the world.
I am feeling upset and I cannot find any help from Cathay pacific for those two days even though Cathay Pacific has mentioned about Society Responsibility.
So, I decide to write to Headquarter of Cathay Pacific to ask for help.
It is urgent. My wife, had booked two tickets for Chengdu, and the departure time is May 19th 2009 via Hongkong. One ticket is of my wife and the other one is of my daughter .
Unfortunately, My daughter had caught a cold five days ago and had a high fever, so we were forced to change the departure date of trip to May 24th 2009, We changed the tickets via TianBao Travel Agent, we had spent 750 Canadian dollars. Today, the result of clinical assessment comes out, The result is that my daughter has caught Fluenza A, even though we don't know whether her fever is H1N1 or not. The doctors confirmed no traveling. And the final result will come out one week later.
It is said that we can not leave on May 24th, 2009. We have to cancel this trip and book tickets for the future trips. When I called Cathay Pacific in Canada, I was asked to contact with the Agent. But the agent responded that no way and said that we could only contact Cathay Pacific.
Yes, if we only consider our benefit, we can travel and pass the boarding check while my daughter takes some medicine to cover the fever symptoms. But the other travelers will be infected with Influenza A, we have to take this trip after my daughter's completely recovery.
So, we have written emails to Cathay Pacific and we are waiting for resposne. And now I want to fax a copy to Cathay Pacific to ask for help. And this wll be the last way for us.
I believe that it is the time for every one to share the society duties, including Cathay Pacific airlines. It is absolutely wrong if we pay too much more money to our accidentally infected by Influenza A, and airlines and travel agent can get money for our changing tickets. It is a better for us to get a solution as soon as possible.
I am looking forward to the further prompt response.
I travelled Cathay from Sydney to New Delhi on 25/04. I am a sapphire (Oneworld) member and was informed by Cathay call centre in Australia (Which they no do not acknowledge) that I was eligible for additional 10 kilos baggage.
On reaching Sydney airport, I was told that i was not eligible and only after I gave them the details of my call to Cathay Call centre did they allow my check in albeit after charging for 2 additional kilos. (I was carrying 34 kilo including hand bag and going by additional 10 kilo allowance, I was under limit by 3 kilos). I must say that without asking I was upgraded to business class from HK to New Delhi.
On reaching New Delhi on 26/04 in the morning, I find out that only 1 of my 2 checked in bags have reached. Unfortunately, the bag that did not arrive had my 3 month old daughters milk and nappies, along with all my clothes (as I was there for a wedding).
Cathy refuse to refund me the excess baggage they charged me and also refuse to refund me the money I spent to buy essentials due to their negligence.
Not sure what recourse I have for this...any suggestions!!
I have flown on Cathay Pacific 4 times to fly from California to Hong Kong. I always choose CP because their in-flight service is far superior to other American airlines. They also have a wonderful entertainment system in all of the seats which makes the flight even better.
The complain I have happened from [protected]. It is that out of the 4 times that I have flown on Cathay Pacific 3 of those times they have damaged my luggage. On 2 of my brand new suitcases they broke off the telescoping handle, which I had secured in the down position. And one time they broke off the regular carrying handle on the top of the suitcase, which was a very heavy duty handle. All of these 3 incidences, the handles were new sturdy handles and this had to be done intentionally or with the knowledge of the baggage handlers.
Cathay Pacific stated that they would pay for repairing the luggage. Although I don't see any way that a telescoping handle that was ripped clean off of the suitcase could be repaired. But when contacting Cathay Pacific they told me I needed a form sent to me. I called the first person for the form and she told me that she couldn't give me one and that I would have to call this second person. When I called the second person she told me that she couldn't give me the form and I would have to call the first person to get the form. The first person from then on refused to answer my calls or return my messages. They now have the forms online, when this happened they did not. this really taints the good overall service I get from Cathay Pacific.
I flew in from los angles to bangkok with a stopover at hongkong. I arrived in bangkok but not my luggage. I filed a disposition at the terminal before leaving the airport. After 2 frustration days on my tour they finally traced my luggage. I was informed that i could claim compensation for the 2 day delay for all the clothing/ toilitries/etc that i had to obtain meanwhile. Now after calling numerous long distance calls and writing emails to them --no response. I am exteremely frustrated and need the contact numbet (toll free) or e-mail of the big- wig to reimburse me for the items and th accompanying aggravation---please help
Cathay Pacific Airways do not honor One World Ruby members. One World Ruby members, DO NOT, I repeat, DO NOT...
I got ripped off big time when I thought I could get cheaper airfare when purchasing directly from Cathay office. After 3 hour waiting I paid 64.000 pesos for ticket to Perth and later on found out I could get very same ticket online with only 59.000. Cathay is also part of illegal cartell, so I'm not really surprised of this behaviour. They are acting like they will close the shop tomorrow and trying to squeeze last dollars out of stupid (ex-) customers.
I TRAVELLED ON THE 15TH OCYOBER FROM HONG KONG TO aDELAIDE SERVICE WAS DISQUSTING DRINKS WERE NOT OFFERED TO PASSENGERS
1) GOING THROUGH TUBALENCE OVER HEAD CABINS WERE OPENED AIR HOSTES DIDNT EVEN CLOSE THEM.
2) LANDING PASSENGERS NOT WERARING SEAT BELTS STAFF DIDNT EVEN CHECH
3) passenger went into toilets with there laptop very scared on his move doing that staff didnt even inknowldege him.
4) drinks and coffee was not offered with our evening meal.
5) staff were not freindly or helpful after meals were served no staff around at all as i couldnt sleep through the night i was not impressed as staff we not even assiting a lady who baby was crying all night and the lady was getting up tight,
IM PLANNING A OVERSEAS TRIP FOR NEXT YEAR AND YOUR AIRLINE IS NOT ONE I WILL BE TRAVELLING WITH.
Basically it boils down like this. Because of the lack of, or rather non-existent communication of rules and regulation about flying into U.S airspace to customers, I had my 130.00USD Royal Salute Chivas Whiskey confiscated just as I was about to board the flight from HK to Toronto. I bought it in Vietnam, which is where my flight started. All the Cathay ground staff did not mention anything when we bought the whiskey and took it on the flight. I was not an isolated incident but many others who flew into HK from Vietnam also had their goods confiscated. On the flight I wrote a full detail account of what happened, but guess what? No answer or email whatsoever from this company. It is a miracle that you guys win all the awards for excellence in service blah blah blah. Even the captain of the flight and other crew members acknowledge that it was a ### thing to do and fault of Cathay ground staff. After this experience, I can say with absolute conviction that I will never ever fly with Cathay ever again. I can I assure you also that the others who had their stuff suddenly taken away from them will do the same. Imagine spending our hard earned money on gifts for our families only to have it taken away seconds before boarding without a single explanation. At least if we were told or notify in advance then we could have at least find other ways to send our gifts or to simply sell the damn thing. Or better yet, we could have put it in our luggages. Instead, it will be either enjoyed by the people who took it away or simply thrown away. One detail I forgot to mention is that the goods we bought at Tan Son Nhat aiport in Ho chi Minh city were properly sealed in security bags. We were told that as long as we didn't damaged or open the bag, we were able to bring it on board without a problem. Dead wrong as we found out. What really made me angry was the fact that nobody to this day ( even as I am writing this) from your customer relation ( I am assuming you do have one because you have this sit up) has bothered to email us or contact us to explain or apologize. Or maybe the people in this department believe that the customers were wrong and don't need an explanation because Cathay is just perfect. Well, its only me saying this, but keep this kind of customer relation's attitude up and I am sure you will get that award again next year. I am done with this company and regret I even took the 10 mins it took to write this to you. You don't deserve even this much time and attention. Remember, bad news travel like 'wild fire' and I am making damn sure I will email every contact I know, tell every soul I meet, and take every single opportunity as it presents itself in conversation to retell this. You guys truly madly deeply suck ###!! The flight attendants were cute though, that was the only thing this bloody company had going for it.
To, Date 29.08.08
Cathay Pacific Airlines
Subject: Delayed Baggage claim Tag No. CX 274699
This is regarding my travel with Cathay pacific from Cairns to Delhi on 23rd august via Hong Kong by CX102 and I have checked in 3 baggage’s and all baggage’s had been booked directly from Cairns to Delhi. Due to 10 hours delay of CX102 from Cairns, Cathay pacific had redirected our travel from Hong Kong to Delhi via Bangkok and I reached Bangkok by CX713 and from Bangkok to Delhi by IC 854. I have lost my baggage’s tag no. CX274699. I arrived to Delhi on 24th august at 4.30pm, immediately I reported to Cathay pacific regarding my baggage.
Even after continuous reminders to Cathay pacific, I have not received my baggage even after 28th august. On 28th august I have contacted to custom enquiry Bangkok and they reported me that my baggage was in Bangkok but it was unidentified and unclaimed. After my request they had given me new tag no. BKK CX16909.
Even though Cathay had not bothered the delivery of baggage. On 29th evening, I myself had collected the baggage with my expenses from airport. Although after 3 hours of paper processing, I also paid Rs. 150/ as warehouse baggage security fee.
As I had already informed to Cathay pacific that my baggage was important because it carries my original document as I was there for international conference ISME 12th.
I would like to claim the delayed baggage and convince with the delayed fee as I had already submitted.
Please find herewith a fee receipt.
Ticket No. 160-[protected]
I took flight CX103 from Hong Kong to Brisbane on 27-July, seated 41C. It was not a pleasant flight already at the beginning because the plane's audio system was completely out of order.
The incident happened at around 2:00am HK time. The seat belt sign was on for quite awhile. I felt a bit cold and stood up trying to quickly get my jacket from the overhead compartment. I heard someone yelled at me from behind, spoke aloud "Do you know there is a turbulence now?" in a rude and extremely unfriendly tone. I know I was
not quite right but her wordings, tone, and attitude was so impolite and everybody looked at me. I am also surprised that one was the Inflight Service Manager. Indeed, she could speak directly rather than questioning me. I felt like a student being punished. I was surprised, and said "why you scold me?". She just denied that and say that "everything about safety has to be firm". I didn't argue with her and back on my seat, but I cannot accept that being her reason to speak rudely.
10 minutes later, I saw another woman who was sitting 7 rows in front of me left her seat going to the toilet. Another crew member came up
quickly, but that staff spoke softly, polite and sincere, asked the woman to return to her seat in Cantonese. Immediately I, and everyone,
can tell the difference of between the two.
Later I asked her name and she replied 'Jacky'. I told her that I am going to lodge a complaint against her. She said "fine, go ahead" and
again just said "everything regarding safety has to be firm". Furthermore, she said that "I am the most senior one here, I am the Manager!".
I totally agree safety is important. But her bad manner and attitude is unacceptable. Even though I was not right, I don't deserve such a insult. She is the most impolite staff I'd ever met in Cathay Pacific.
I lodged the complaint via CX website and a few weeks later a gentlemen called me. I am not satisfied with his routine response and he just credited me some asiamiles and considered this case closed. That's stupid because I can get similar mileage easily say by applied new credit card already. That mileage credit cannot compensate my insult from their most senior service staff on the cabin!
Cathay Pacific is not a good airline to fly with with such ill-tempered staff.
Let me introduce myself: I am an Executive Director of a Mlaysian public listed company, who travels frequently in excess of 150, 000 km a year, and is member /card holder of several airlines: Cathay Pacific (Asia Miles no. [protected]), China Airlines (Emerald Dynasty Flyer SK 0048 172), Malaysia Airlines (Enrich Platinum no. MH [protected]), Singapore Airlines (KrisFlyer no. [protected]), China Southern Airlines (Sky Pearl Club no. [protected]).
On 6th August ’08 morning about 8.15am, I was queuing up at the Cathay Pacific Business check-in counter at KLIA for flight CX 720 departing 9.25am to Hong Kong thereafter onwards to Koahsiung by CI 626. I was taken aback as against the norm; there was a queue at the business counter, and also a very long one at the economy counter.
After queuing for some minutes I noticed a small word at the bottom of the TV display screen above the counter, reading “cancelled”. There was no staff to inform us in the queue, what the problem was, and what arrangements for the travelers were. The counter staff was busy engaging with the traveler one at a time, but each traveler would take a long time. As I had an important business meeting in Koahsiung, I couldn’t wait any longer in the dark, and at 9 am I cut the queue and approached the counter to enquire the situation.
Ms Susan answered me very briefly while she was attending to another traveler. She requested me to come back at an hour’s time, purportedly she would try to put me on another airline, the Malaysia Airlines flying to Koahsiung via Kota Kinabalu taking off at 12 noon. I told her if that was the arrangement, then a booking of seat must be secured now, but she just couldn’t spare the time to do it!
I was very disappointed with the service, if I didn’t go to the MAS counter myself and book a seat, I can’t guess in an hour’s time whether there would be any seat left. Why the Cathay Pacific staffs were not prepared for any crisis management? If the travelers were told beforehand (ie while we were in the queue) what sort of arrangement Cathay staffs were contemplating at least we could decide whether there were any other choices.
As it panned out I flew MAS flight MH 086 at 12 noon, and reached Koahsiung at 6.50pm instead of originally scheduled to reach at 4.35pm. I missed the meeting with my staff in the evening. It was very frustrating experience of inefficient service and uncaring attitude towards customers.
To add salt to injury, I had another encounter of rude treatment at the boarding gate no. 28 at Hong Kong airport for flight no. CX 725 travelling back to KL on 8th August 08. Both the Business and Economy boarding counters were jammed with economy travelers. I have to queue behind the economy travelers to board; even I waved and signaled my business boarding card at the staff, he wouldn’t pay any attention! How could he be so indifferent or even assume that there was no business traveler?
I travelled with your airline Sydney to Hong Kong Business class Friday evening 15 Feb 2008 on CX 138 I was in seat 12H. I had booked on Cathay as I needed an evening flight and I needed to get a good sleep on the flight to do business the next day after a further flight to Beijing. I had paid full business class fare only to find an OLD plane which did NOT live up to the "Flat out to Hong Kong " advertising slogan. The seats were awful, the trip consequently a very unpleasant experience, and business the next day went poorly because of lack of sleep.
ALL the business class passengers on that flight complained to the senior stewardess that they all had paid top dollar for the pleasure of a flat bed to Hong Kong. We were told we had the option of not flying on that flight and we could opt for another airline. The stewardess said only once per week or LESS did a more modern plane fly the Syd Hong Kong route and passengers like us in business class were often complaining about it.
I completed my flight and my business and returned Hong Kong to Sydney on Tuesday evening 19 Feb 08 on CX 161, sitting in seat 12 C, business class, only to find again an old plane, nowhere near a flat bed and again a very miserable bunch of travellers in business class. Again we were told we could complain !!! or choose not to go on the flight !!
I have decided not to travel Cathay again. I was a friend of the late Sir Edward Scott, a senior executive with Cathay based in Sydney a few years ago and I know he would have been disgusted be the performance of Cathay in this instance ; a once great airline that now advertises one thing, takes passengers' money, and then provides a poor quality substitute service and then says " So Complain " ! I talk frequently to my patients about airline travel, as my interest is venous thrombosis, including travel-related thrombosis, and believe me the poor standard of Cathay now frequently comes up in conversation.
I hope things improve in your airline and that truth may reappear in your advertising. If not you will have a large number of disappointed and angry former clients.
Yours faithfully Dr G Mark Malouf Surgeon 236 Edgecliff Rd Woollahra. 2025 Sydney
my complaint is in regards to my luggage that was lost in a changing flight. i flew from sydney to hong kong...
First of all, my flight was delayed due to bad weather. On top of that, I've to wait at the LAX airport check-in counter for more than an hour due to computer breakdown. On the plane, I was a bit slow and took me some time to work on my carry-on because I had two babies with me. A male crew saw me and quickly respond and assist me to lift up my carry-on to the upper compartment. I really appreciate his help and his courtesy to the customers. He then left.
Within seconds, the crew manager march to me with a high-tone full of anger telling me that her crews are not mean to assist customer with their carry-on luggage. If I can't lift my own luggage, I need to check-in the luggage. I told it's just the babies needs and what's wrong with a male crew helping me so as we can everyone settle down and take off sooner. She ignored my comments, and continue saying that it's not the crew member work to assist us with our heavy luggage and she pointed it's all my fault for bringing the heavy luggage. She then continue that she'll report my case to the airlines, and walked away.
What was that suppose to mean? What kind of attitude was that?
And of course that took the male crew just couple minutes time to help me. Maybe that couple minutes could be use to work on something more important or something life and dead which I'm not aware?
I really think she owes me an apology.
ASIA MILES REWARD PROGRAM IS BOGUS AND FAKE, DON'T TRUST THEM , IT IS ATTACHED WITH CHINA BASED AIRLINE CATHAY PACIFIC.
This chinese reward program will forfeit all your points by systematic delay tricks. You can never get reward points redeemed. At any given time their flights are fully if you try to seek journey by using reward points. It is a big hoax. All your points will will sytematically deleted /forfeited by lapsing process.
I have generated many thousand points, but today every thing is gone, made many many attempts to redeem them but always their seats are full even before 6 months even before 1 year.
Just forget this airline or reward points. Use other airline where you or your business will be respected. But this china based airline run by cunning crooks, who wants to generate money by all means.
We all know how chinese buisness works, it is counterfeit, or money loss, or poor quality or lead coated toys. Theyfall in to similar kind of service and ripoff.