I booked a car online thru cartrwler.com for March 22-24th, 2019. Cartrawler reservation #US544598150, Thrifty was H9771014129. Upon arrival the lady took my capitol one CC and said it was not embossed, so I gave her my Fifth Third bank which was, then showed her my DL, Sams club card and concealed weapons permit. She then claimed they do not allow rentals with just a debit card if there was no flight from or to the airport, so I showed her my confirmation flight with Spirit that was leaving the day I was to return the car. She kept going back and forth, my CC was not correct, I did not show enough identification, I did not have a flight. I informed her again, and again, that I did have all that, it was in her hands. She REFUSED to rent me the car and said she would cancel it and I would get a refund. Guess what? No refund, so went thru cartrawler and tried there, they said I did not show proof (how do they know, they weren't there when I went to pick up the car!). I tried to fight it with my bank, but their hands are tied as cartrawler sent them information that I did not show valid proof, nor valid id, nor valid credit cards. No mention of them not allowing a rental without a flight leaving or arriving, which was part of my initial claim as to why the Thrifty lady would not take my money. I went two kiosks down in tears and had no problem getting a car from Alamo. I was refused service, perhaps the lady behind the counter was new, or just in a bad mood, but I was not given the car and was told she would cancel it and money would be refunded, but since I did not pay thru Thrifty site, they don't care and cartrawler just says I did not have valid form of credit, yet my payment was accepted online when I reserved this vehicle. They charged me $36.44 for services not rendered. I feel both Thrifty and CarTrawler are doing this for extra money in their pocket. I gave the lady everything she asked for, yet she is the one who refused me the car, leaving me without a refund and having to find another service who did not give me any trouble. I spent an hour trying to get this car from Thrifty.