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CB Automotive and Vehicles Cartrack Complaints #2-21
Cartrack

Cartrack review: Tracking unit on vehicle

S
Author of the review
8:36 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Double debiting accounts - No action on refunds - No assistance on account issues
I purchased a vehicle in March 2026 and the dealership transferred the Cartrack account onto my name. However, before this was done my husband who is an existing Cartrack customer, added the vehicle onto his profile.

I have been engaging with Cartrack from May 2026 to assist with simply removing the vehicle from my profile as both my husband and I are being billed.

On the 3rd of June a refund ticket was logged, and instruction was given to stop debiting my account. Since then, I have been receiving calls 7 days a week at least 3 times a day from the accounts department claiming I owe an amount of R189 for cancellation - from my perspective no service has been cancelled however with the pathetic service received, I am tempted to cancel everything with this pitiful company.

I have requested that an accounts manager contact me given that the agents are not equipped to assist - I still am waiting on that.
Fast forward to 25 June 2026 where my account was debited once again. I had to make contact with my bank to reverse the debit order because Cartrack is adamant on ignoring the issue and is just so unwilling to resolve the matter.

This company seems too comfortable taking peoples money which is not due to them!

Desired outcome: I require a refund for ALL costs incurred on trying to recitify the duplication on your system.I require the duplication to be fixed.I need a written apology from the accounts department for their incompetence.

Confidential Information Hidden: This section contains confidential information visible to verified Cartrack representatives only. If you are affiliated with Cartrack, please claim your business to access these details.

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  1. Cartrack Contacts

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    More phone numbers
  3. Cartrack emails
  4. Cartrack address
    11 Keyes Avenue, Rosebank, Johannesburg, 2196, South Africa
  5. Cartrack social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 28, 2026
  7. View all Cartrack contacts
Cartrack Category
Cartrack is ranked 7 among 138 companies in the Automotive and Vehicles category
#05 Princess Auto Princess Auto #06 Forest River Forest River #07 Cartrack Cartrack #08 Tracker Connect Tracker Connect #09 Katzkin Leather Katzkin Leather

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bad service
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