Cartrack
reviews and complaints

Cartrack charges fees on absolutely anything, including cancelation, changing of packages, transfer from one car to another, even transferring the contract to another person (eg. A new owner of your car). If you wanna decrease your package then your 3 year contract gets renewed. This is ridiculous. I have and will never recommend this company to anyone. No offense to Cartrack workers just doing their job but as far as i can tell, everything regarding cartracks contracts and T&Cs is utter nonsense. When a cartrack worker who shall remain unnamed came to my address to fit my tracker arrived at my house, my car was being borrowed and arrived a few minutes later, i asked if he didnt mind waiting just a few minutes by my place till my car arrives, he replied if he cant come the following day which i didnt mind, he said i should just contact him which was fine, he did not answer his phone when i called nor did he arrive at my place on his own, he told his superiors that he was by my place and no one was here but that was false. If this review gets anywhere i hope it helps people before they commit to cartrack.

I have joined cartrack around 2017 and there 36 months contract ended on 2020 and I didn't cancel it, I decided to use months to months service until now 2023. Now I called them to cancel and leave cartrack, the consultant said I have to pay R266. 00 for cancelation fee which I don't understand why do I have to pay cancelation fee while I was no longer on contract. I'm very disappointed with their service I won't recommend anyone to join this company.

They send me a Cancellation of contract LIDZ00017 after I have paid the R266.00 now they are saying that i have to pay R146,00 if i dont pay they will blacklist me.

3 months ago I informed Cartrack that I sold my vehicle and I would like the unit in my newly bought vehicle activated or the old vehicle's unit to be removed and installed in the new vehicle. It was agreed that the unit be removed from my old vehicle to the new vehicle. Month 1 nothing was done, after sending emails upon emails, nothing was done, same with month 2 and month 3... yet they continue to charge me for the unit and I'm still to this day able to monitor a vehicle I do not own and track this vehicle, without the owner knowing of even agreeing to this, which is a criminal offense. Cartrack tried to draw funds from my account and I immediately stopped it and informed them via email. I was then threatened by them and told they cannot contact me telephonically, only via mail which they still fail to acknowledge. I have countless mails sent to them with no resolution just threats and they blame me, the client, yet they failed to do what was asked and I'm now monitoring a vehicle that doesn't belong to me. If you require the correspondence, please supply an email address where I can send all the emails to.

Hii

Im really not happy about you nonsense service i received tonight your bleddy supervisor has not called back spoke to two consultants both escalated the case no1 has called back. If my car is stolen you guys are responsible for this and i wont leave it there.

You guys are so quick so sent us emails we haven't paid,but fail to assist u guys are useless, first time i called to request where my car was and was advised its stationed of which i was driving while and the wrong location was given. While texting this i called u at 7pm and look at the time half 8 no responds.

My complaint tree has got multiple branches...

1. I have two vehicles fitted with a Cartrack device, of which one has been non-operational for over 2 yrs now, but they take their money every month.

2. My wife's car had a flat battery the other day, and in the attempt to start it they were very quick to call her up asking what is going on, is she ok etc. Unfortunately, this same car got stolen on the night of the 28th of July 2023 at a church service. Now the funny part is, my wife saw her car was missing from where she has parked it, she has not received a call from Cartrack being alert that the car was moved without the original key, she had to inform them about the car being stolen. On which they first responded by saying they can not speak to her as she is not the account holder, nor is she the owner of the vehicle. Long story short, the car is gone and they failed miserably in all categories, from customer service to vehicle retrieval, as the device was removed with ease not even 1km from where the car was stolen. Won't surprise me if it was an inside job. I will definitely be searching for a better service provider !

Different mails have been sent since last year concerning KFH646MP, KKW 582 MP, KKW 584 MP

My Units were off for couple months, from January 2022 to July 2022.

I was unable to access my app, the truck were not showing on GPS, I even consultants confirmed.

When requested for a technician was told of R600 fee due to out of warranty of the unit.

My argument was refund my monthly fees that I've been paying without service for you couldn't locate my vehicles then I can use that money to pay your R600 fee.

Cartrack doesn't value relationships at all, I it's only nice when collecting my money without service and demand more payment on top of no service.

This is unfair, and I view this in the strongest disapproval of your actions.

The latest incident relates to kkw584mp, same incident, the unit is dead for 3 Months, monthly fees honored, yet demanding R600 fee.

I was phoned by Siyabulela who claimed to be my key account manager, when I related my issues with cartrack, he resorted to sending emails and ran off.

As I speak my truck can't be traced on GPS the argument is R600 which I feel is unfair for you owe me more months of refunds and you're mum.

It's surprising every corner you find your adverts of recruiting customers are yet you're failing dismally of retaining the current ones.

You're busy kicking us out and spending money on advertising, this is sickness and bad decisions at the core

Car Track has the worst customer service. They phoned me for a power-off alert, to which I immediately responded that everything was not ok because the driver of that vehicle has been unreachable. According to their recovery team, this was not sufficient confirmation to start the recovery process. Even though I sounded frantic in all my calls. Throughout this ordeal, I made more calls to them, trying to ascertain any progress. Even after the ordeal, I was the one who kept calling for progress and status updates. Their reaction time is questionable and frankly shocking, and their lack of empathy and communication is beyond disappointing.

After several follow-ups on the way forward, they casually informed us that our warranty had expired almost a year ago.

Car Track is a total mess and is overrated. Your car could be on the other side of the planet, and they will still casually tell you they are waiting for confirmation. They couldn't care less about their customers. They will send you from pillar to post while you are dealing with the traumatic experience of being hijacked. The only thing they seem to be good at is taking our money.

it has come to my attention that car track is deducting money without my concerned and when i ask them no one has answers for me. this is the last massage im sending to them. im taking legal actions against them. they now control the bank im using because they deduct money into my account anytime they wish to deduct and they deduct any amount they wish.

Good day,

I would like this contract terminated with immediate effect and all cancellation fees disregarded.

I have now been 3 months without a tracking system yet I am getting multiple calls a day from your accounts department for money I ‘OWE”

Not a single employee or manager has taken ownership to assist or resolve my issues.

I have sent multiple emails to [protected]@cartrack.com and I get are those tickets numbers that mean nothing. NO one ever replies or contacts you urgently. After weeks you eventually get someone who calls , makes promises and disappears and you back at square one.

I wrote off my vehicle in April and the first thing I did was inform Car track and enquired what I can do to remain with you guys. I gave them all the info they required including where vehicle was stored and who to contact. They were supposed to call me back once it was removed so I could have it installed in another vehicle and then pay for the re-installation. Cartrack Billed me R850 but did nothing. After a month I found out the deinstall was never done. After another month of querying I was promised and installer will come out and to date not tracker and no contact. But I still keep getting the accounts department who harass me for the payment but refuse to assist with my query. I have to spoken to 10’s of the call center gents- all called are recorded as I have been speaking to agents since April.

What is astonishing is that I get debited for my premium of R160.00 each month even though I have no tracker and now Car Track started to “FRAUDULENTLY” debit me another R170 to cover the outstanding amount for the re installation. They do this on odd dates thinking I will not notice. How can I or any South African have faith in Car Track after experiencing this.

I want this contracted terminated with immediate effect with no penalties , my premiums and money returned so I can finally get another provider to give me piece of mind and have my vehicle fitted with a tracker and insure my vehicle.

Customer care team is incompetent. My previous car was written off at the beginning of May 2023. I alerted Customer care immediately after being made aware that my car will be written off. I asked them to remove their tracking device before my car being taken to auction. They appreciated that and requested the address where my car is stored of which I provided them with information they requested. I was also advised by them not to cancel my contract so that when I buy a new car they will just send a technician to install my old device to the car. I bought a new car toward the end of May 2023 but to my surprise the old device was never removed from the old. They are now charging me R680 for the new device and I have been paying for the old device as per their advice. I feel that their are robbers robbing people hard earned money.

I paid R90 on the 12 of May 2023 and asked that my entire policy be cancelled which clearly was not done. - WHY?

I was informed that a cancellation request was only sent yesterday 13/06/2023.

Why is it that your phone calls are recorded, but no one can put in the effort to go look at why no payments have been made?

Is it my job to follow up and do your job as well? I don't think so.

Please see proof of payment attached and cancel this account with immediate effect and note that I will NOT be kept liable for the payment of R55.

Urgently have this sorted as I have also sent various mails with absolutely no response.

Your service is ridiculous.

If I receive ONE more call from Cartrack I will report you as this is harassment if I told you to no longer contact me.

How many times do I have to say that I don't want anything to do with you?

This is absolutely ridiculous.

I am receiving not one, but at least 7 phone calls per day from you.

Please go have a look at your recorded conversations with me where I requested several times that this account be canceled.

It is however not my responsibility to make sure that your staff do their job.

I will not be kept liable for the amount of R55 if I requested a month ago already for this to BE CANCELED.

Please have this sorted ASAP and stop calling me!

I started a contract with cartrack in sep 2029. The contract was for 36 months. In sep 2021, I sold thar vehicle and bought a new one. I didn't want to be guilty of breach of contracr, so I conrinyed patinv hntil sep 2022. And I assumed the contract would be done, however end of oct 2022 they deducted again, I contacted them and they said I should put the cancellation in writing, which I did via email. I sort of felt that it was unnecessary because the contract expired in sep 2022. Ok, they never sent anything back. They deducted again in Nov 2022. I then reversed the money and waited for their response, they sent an email saying thaf the debit order was unpaid, they called, I answered, and explained the story again. They said I should cancel via watsapp. I did that. Come Jan 2023. they deducted again, I reversed it again. This batgle was repeated, untill April 2023, when I left a bad review on Helopeter. The day after the bad review thet sent me a confirmation of cancellation letter. Today they sent me a sms saying they are goinv to blacklist me. This is turning inyo harrasment now. I called them, but the lady was unhelpful and couldn't give me a clear answer, I said goodbey. Please helo on a way forward.

Dear Sir/Madam

I am writting complain regarding the unit that needs to be reinstalled on my new vehicle.Since last year August ive been struggling to get assistance even now.I have paid the reinstallation fee already and you deducting money every month but i dont have any unit on my car.When i call the writting false reports that they cant get hold of me but theres an alternative number which they called when deducting the reinstallion fee,but when they have to come install they have stories.

Id no:[protected]

S'phiwe Refilwe Motitsoe

[protected]

I was retrenched back in 2019. I called and spoke to a Car Track accounts deparment. I was advised to cancel the contract if you canot pay your premium.

Iam still not working, Paying them when I can what I can afford.

I recievd daily calls from CarTrack - now Veljoen Attorneys.

I advised a lady from the attorney crediotos deparment, Ill be makinfg a payment of R100 as soon as I get this from my church.

I recived another call that afternoon from Car Track asking me the samething dated 24th of May 2023

I have recievd 5 more calls this afternoon being th 25th of May 2023.

Didnt take any of the calls.

I keep on getting call YET I repeat myself every month.

Can not someone assist me.

Thanks in advance.

my email address g.[protected]@mweb.co.za

I had a 3 year contract with them, but after almost 2 years, my car stopped working. I called them for assistance, but they gave me 2 choices, either pay the cancellation fee or continue. I continued as that was the cheaper option. In the final year, just few months before my 3 year term was to finish, I called them again, in hopes that they would have reduced the fee, but no luck. I told them that my car was still broken down and that I didn't need it this service anymore, but to no avail.

I eventually finished my 3 years, which was in December 2022, but to my surprise, they came to debit my account again in January 2023, of which I reversed it and when they called me, I explained to them that I was done. They then told me that my account was now on a month to month up until I cancel. This shocked me cause these are the same people I've been calling and telling them that I didn't want nor need the tracking system.

They claim to be recording our conversations, but each time I asked them to go back to listen to it so they could clearly hear me saying that I didn't want it, they just kept on telling me that it was escalated to the relevant department.

They continued debiting my account and I continued reversing it, whilst waiting for them to answer that truly they heard it, but they have been stalking my account, and because they have debited twice in a matter of 10 days, I can't reverse it.

I don't owe Cartrack any money. I honoured my 3 years, with tears, and I believe that they should be professional enough to refund my money and close my account.

Please, I need your assistance. This is wrong for them to force their services on people, when they say 3 years, it must be that, until the customer states otherwise.

Regards

Hi

My name is Mmatsatsi Malatji
I have been making payments using the wrong reference number. Ax a result of this Cartrack kept on calling me to settle my account and unfortunately I continued making payment using the wrong reference number. I came to the realisation that I made to many payments and paid over R1000 extra because of this. I have been contacting Cartrack and sending proof of payments to the WhatsApp but unfortunately ism not receiving any help.
The right reference should be MALA05241
Instead of M Malatji.
I did provide proof of payments below

Hi I'm Junior recently signed up for your tracking service on Wednesday I stressed the sense of urgency with the call center agent that was assisting me and he assured me that the device will be installed at my earliest convenience even offered for it to be installed that day however I was unable to commit as I was still at work and had not fetched the car from the dealership but told nonetheless the technician will contact me before the end of the day to schedule an appointment I was very impressed but to my disappointment the agent is yet to contact me I called in today to request an appointment and was scheduled for today till now nothing has happened I'm very disappointed with the service and I'm really concidering another tracking company as I did mention that this is a replacement car for my car that was stolen from my house and I mean the axact model and make hence the sense of urgency but still that wasn't enough now I'm signed up for a non existent tracking system and should anything happen it will be as if I have no tracker I followed up later this afternoon and was assured that the technician will come but was not given a time frame not only did I spend the entire day waiting for one and I'm to assume that you guys will be vigilant in looking after my car while you are taking your time in just installing the unit this is by far the worst service experience I have had with a service provider worse the one that is supposed to be monitoring my car I'm very wary of continuing with you and will definitely tell my friends and family that recommend you that perhaps at the time you were the best but in my eyes your are the worst and surely have reached your client threshold as judging by this experience you are genuinely not interested in signing up new clients I'm very disappointed in you guys

Cartrack is much worse than Telkom, which is a significant achievement!

The equipment that Cartrack installs in the vehicles of their customers are so unreliable that they have to make their customers contractually responsible for checking that the unit is operation. Cartrack confirmed in writing that they are unable to determine if the installed tracking unit in my vehicle is operational unless I phone them and ask them to test the unit. This is inconceivable considering that it is the year 2023. If you are a Cartrack customer, you are actually working for them to check if the inferior tracking unit that they have installed in your vehicle is in fact operational, whilst paying them for this service. The tracking device that was installed in my vehicle had to be replaced twice in a 3 year period. Each time the installer left dashboard screws on the carpet inside my vehicle that I had to personally screw back in place to prevent everything from rattling. They will therefore not be provided an opportunity to ever touch my vehicle again. I have tried endlessly for the last 5 months to cancel the contract but they continue to bill me because I told them that I will not pay the early cancelation penalty. They are unable to track my car and they are not at all willing to offer me a different tracking option either that they are willing to test themselves, without making it my responsibility to do so. I was actually accused (in writing) that I did not test the unit often enough, implying that it is my fault that my vehicle could not be tracked when I asked them to do so. Cartrack is now phoning me nonstop because I am reversing the monthly debit orders. I have told them many times that I will not speak to anyone because I prefer to resolve the matter in writing so that I can also have a record of the correspondence but they simply do not care and continues to call. Whatever you do, do not sign a contract with Cartrack!

I have been a cartrack client since 2016, i bought my other car in December 2021, and fitted the tracker immediately. On the 11 April 2023, I discovered that my vehicle lost GPS coordinates on the 24 March 2023 that means defective device. I was told that my tracker is out of warranty, and I have to top it up with R30 every month. The appointment was set and due to safety and not having an enclosed area, the consultant suggested we replace the defective device at the local police station over the weekend. Various consultants called me to confirm booking, and I have asked them to provide me with details of the technician. All promised, I will get the details latest a day before the appointment which never happen. The day of the appointment, I drove to the police station and no one came, I started calling the maintenance department and all consultants promised to return a call with whereabouts of the technician. After an hour, I receive a call from Cartrack to apologies on the inconvenienced and they want to reschedule for another day.

I am frustrations with cartrack, because I was forced to take a day off to accommodate the appointment, drive to the police station (fuel) and time waisted waiting for a Technician.

In 2020 due to covid i lost my job. I fell behind on my cartrack account. After the first failed debit order this company has phoned me up to 10 times a day. When starting a new job a year later cartrack has been taking debit orders successfully and with a increases amount to cover the outstanding. Still 10 calls minimum a day. i am at the point of laying criminal charges of harassment against cartrack in respect of this. I have asked them numerous times to stop calling me and deal with me trough mails or sms. They falsely state that i am backlisted with them that is not the case. All misleading and false criminal accusations. This company has the lowest level of customer interaction to my knowlege and must be brought to the larger publics attention. As anybody unknowing takes a contract with this company should know what they are letting them in for.