The complaint has been investigated and
resolved to the customer's satisfactionResolved Carrabba's — worst service ever.. long wait times, seated others before us, rude service, spray chemicals on people
resolved to the customer's satisfaction
Me and a date went to carrabbas on a saturday night which was some form of a horrible nightmare...first off, the wait times were ridiculous. We were told it was a 35 minute wait, however, after 35 minutes they told us it would be another 20 minutes-- really they can't even figure out HOW long their stupid wait times are??? that should have been a sign to leave...then, we waited about 55 minutes, and a party had walked in 5 minutes prior...you can imagine our surprise when the party that had waited just about 5-10 minutes was seated RIGHT BEFORE US...i mean really??? we had horribly waited an HOUR and a table of FOUR came in waited 5-10 minutes and they seated them BEFORE US??? even if it was CALL AHEAD SEATING that is just SO WRONG to make one party of TWO wait over an HOUR and a party that just walks in give them PRIORITY...it wasn't right at all. From the beginning i could tell we were being discriminated against, mostly because we weren't elaborately dressed or part of some large family like most of the idiotic customers there. The carrabbas staff was obviously just being rude discriminatory etc...
when we were FINALLY seated after being screwed over basically, they gave us the WORST TABLE IN THE PLACE...it was right SMACK in front of the kitchen, noisy, loud ridiculous. I said something to the idiot seating us--ie some rude bimbo and told her about the situation..she gave an excuse as to...she didnt knwo why they were seated before us. We also asked the rude bimbo [censored] if we could have a booth since this table was so loud and she said sure but we'd have to go back to the front and wait again...really??? after waiting an HOUR and being discriminated against...ok no thanks...we said it was ok. Finally, the waiter came and rudely took our orders---the thing is they werent friendly or welcoming...the people there were treating us liek we were 2nd class citizens or something probably the way black people were treated in the 40's...they were rude suspicious weird discriminating... the waiter got us our drinks and we realized, it was impossible to sit at that table-- with the noise it was giving us a headache. My date went to tell the idiot rude bimbo that we would like a booth-- she said ok... however, we still waited and no one came to us-- i told him he should tell her again because i doubt she was going to do anything right or even care---so he went again to tell her- the idiot bimbo said ok sure she had one saved for us. We then told her, we wanted a specific booth that had just been cleared off...and as we went to the booth-- the other idiot was seating other customers there---that was nice. She then told us she had saved ANOTHER booth for us-- oh and guess where the booth was located---RIGHT near the noisy table and cooking area and OPEN kitchen...the place we DIDNT want...but we had no choice at this point and had to sit there... it was beyond NOISY and a nightmare and the rest of our experience was as well.
so now we're sitting in the noisiest area AGAIN...just it being a booth. another server came to us however while I was walking to the booth-- our last server then callously sprayed CHEMICALS on the table the MOMENT i walked by...and he was looking at me and of course chemicals splashed onto me-- NICE!!! so now we've been discriminated against, waited too long, other people seated before us, got a bad table, lost the booth we wanted, are being seated at another noisy table adn then some a**hole stupid server at carrabbas decides to spray CHEMICALS all over a chemically sensitive customer...that was nice again..so now I have spray all over me or had splashed because some insensitive ### doesnt care about people walking by. Then, our new server came, many minutes later, she was a pompous rude [censored], of course we expected nothing less as everyone else there had been really arrogant stuck up rude...not friendly at all, and acting as if they aer better...for some odd reason...many people were also giving us strange stares or servers were and just acting rude or unfriendly. She acted almost scared and just rude and weird. I asked to speak to a manager...and then a manager came...and told him abotu the wait time situation, the booth situation AND the chemical situation...he seemed to not be phased or really care... he just said he agreed because I repeated myself several times...and then asked if we wanted an appetizer...oh ok surre...of course...we'll take SOME compensation for this hell we're going through...which was a lame little appetizer and didnt even make UP for the hell we had to go through... he said sorry but it definitely wasnt sincere at all and you could tell ALL the people working there were just pompous rude arrogant people...
so then, we got our appetizers...they were served fine but our server was jsut rude and weird...even my date said she was jsut rude and interrupted us several tiems without saying excuse me, and once made a smart a** comment to sort of put me down...the worst part however was the CONSTANT noise...servers walked by and even POPPED bags loudly, made odd noises with their mouth, were SUPER SUPER noisy...for no reason...i can get the kitchen was noisy but people being noisy for NO reason was just uncalled for...also the table next to us was full of VERY NOISY customers...they finally left, and then the idiots had to put the tables together or away...that took them an unncessary 15-20 minutes to do...move the tables, clean them, move them again, clean them..move this that...it was CONSTANT CHAOS AND HELL...RIGHT NEXT TO US..we didnt get a MOMENT of peace...they kept working on this ONE table next to us-- nto sure why...then the idiots came out with brooms vacuums and kept vacuuming THAT AREA right next to us...ONLY that area mostly...NON STOP...so again NON-stop chaos...we had no peace...nothing..it was either bad service, noise chaos this that..i have NEVER had such a bad dining experience with SO MANY problems...also the people who served our food-- was RUDE...just RUDE people overall...server was just arrogant rude smart a** type attitude...carrabbas that particular one just treats some customers so badly...and it is a terrible place...discrimination on another level...i've never had such a BAD experience before or one with SO many different issues...my date was so upset he didnt even leave a tip and justifiably so...the service was horrible...we both agreed we will NEVER return to that place again... for how they treated us, made us feel, discrimination, spraying chemicals on people, lack of care...everything...awful place...beware...
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