Carrabba's Italian Grill’s earns a 4.0-star rating from 349 reviews, showing that the majority of diners are very satisfied with their meals.
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curbside pickup order
I purchased two grilled chicken salads and picked them up curbside. When I got home I realized they had given me what appeared to be two small salads with a little chicken in two other containers. I called Carrabba's and spoke the manager (I believe Brittany) who told me she had packed the bag and that is the correct amount of salad. I told her we have...
Read full review of Carrabba's Italian Grillunprofessional behavior from manager
I dined in at you restaurant on 10/21/19. The manager brought my entree to my table before the appetizer and when approached by the server he dismissed him and placed my food on the table anyway. He did not speak or anything. I asked my server to bring my appetizer and to bring my entree back later. When he brought it back it was cold and nasty. The experience was terrible. I would like a refund.
Read full review of Carrabba's Italian Grillemail offer for lunch
I received an unsolicited email approximately on october 14th offering a free lunch with purchase of one lunch. I invited a friend for lunch on oct. 16th and went to my local carrabbus on us 19 in port richey at noon. Upon arrival the door was locked and the times listed on front door stated not open until 3pm. We decided to run some errands and come back...
Read full review of Carrabba's Italian Grillunethical behavior from the manager
On August 25, 2019, my family, hundred and daughter, went in for dinner around 5:30 pm. We were promptly seating. Restaurant was busy. Looked like an old folks convention. Our waiter can]me and we ordered drinks and our food at the same time as we were very hungry and hadn't eaten lunch. Our drinks were served. Waiter came back with the bread. My daughter...
Read full review of Carrabba's Italian Grillmanager and steak
Hello, My name is C. Berryhill 3929 Falmouth Drive Raleigh NC 27604 I gave my name because I would like to know if my reasoning is wrong. Please respond. Thank you. First I would like to make it clear I am a frequent customer at your restaurant either dining in, delivery or using curbside. I have ordered the rib steak many times and never had a...
Read full review of Carrabba's Italian Grillservice and food
I took my wife to the Columbus GA location this past Saturday night for her birthday. She ordered a 9 oz sirloin cooked medium well. The steak arrived at the table blood rare. We had it sent back to the kitchen. It arrived at the table a second time still blood red and was cut into pieces. I had it sent back to the kitchen a second time and asked for a new...
Read full review of Carrabba's Italian Grillincident and how it was handled
My sons took me to Carrabba's on Mother's Day. Got there about 1:15pm. Wasn't that busy we were the only party of 8 waiting to be seated. We were told it would be an hour to an hour an a half or less wait. After waiting for almost 2 hours a party of 10 came in waited about 10 minutes and was seated before we were. I was very upset that they took that party before us after waiting for almost 2 hours. When we were seated the table I was sitting at had a nail that was sticking out from rim under the table. How do I know this because I proceeded to put my napkin on my lap when I cut my hand and it started bleeding. My husband asked to speak to the manager. When the manager came my husband told what happened and I showed him He brought me an alcohol wipe and two band aids. One for my hand and one for me to put over the nail. He told me and my husband that there was no way he knew that nail was there. My husband and I were very very disappointed the way the manager had handled the whole situation. Carrabba's is my favorite restaurant but after this incident and the way we were treat I don't know
pasta with shrimp & scallops
Went to Carrabas in Coral Springs Fl. Had the worst meal, When my entre came out, there was no sauce on it maybe a tsp full, the pasta was entirely dry & stuck together, I asked the waitress for more sauce, after waiting 15 min. she came back to tell me they were out of sauce! I never heard of such a thing in an Italian restaurant!? Then the waitress said they will make more sauce, but by the time I waited my pasta was cold & really stuck. I told her I did not want the meal anymore. She did offer me an alternative, but I was really turned off by then. (Ps. Never did bring me sauce). I visited this restaurant a few times, never had this problem? I hope you can tell them to always have sauce on hand! Thankyou Fontaine Schiavone. Please reply. At. [protected]@comcast.net
food
Went to the restaurant in Pasadena maryland for my girlfriends first time there/ birthday dinner and it was absolutely ruined. For starters hostess was absolutely rude beacuse we asked for a booth due to having a child with us second ordered our food the classico with chicken parm lasagna and a side had to send the fries back them being so greasy it was pouring put of the inside of the fries no problem it happens go to eat the chicken parm floatimg in grease again lasagna was completly rubbery and burnt on the bottom lile it had been microwavedanager appologised and took ot back we decided to gove it another chance beings we were there hungry and it was what she wanted for her birthday dinner ordered the margaritta pizza and again bottom wss burnt and the dough on top was so raw it was inedible. At that point she was in tears this is absolutel a slap in the face beacuse i suggested this place to her over olive garden I have been to the one in frederick maryland and the one in my home state of Kentucky and had nothing but great and excellent results this location is a nightmare something needs to be done. We ended up coming home eating frozen pizza
staff
Absolutely appalled at what just happened to my husband and I at the Carrabba's on Geyser Dr in Colorado Springs. We eat at this location A LOT, and recently, they hired a woman (Kelly) that both my husband and I worked with in the past. We have always had problems with her and she has always caused problems for us. We always ask to not be seated in her...
Read full review of Carrabba's Italian Grillmanager john carrico
I called Carrabbas (01•24•19) to let the manager, John Carrico, know that I plan to come in but there's a possibility that I may not make it due to car trouble. I told him what was going on and he said to get my shift covered, Uber or to get a friend to take me to work. I said, "Ok but if I'm not able to get anyone and if time doesn't permit with getting my...
Read full review of Carrabba's Italian Grillquality of food
On1/15/19. I picked up a takeaway order of 2 lasagna dinners for me and my husband who is currently in a nursing home it was a little celebration. When I unpacked all the food I realized they looked very different and I wasn't sure one of them was indeed lasagna it was dried out the pasta was a brownish color and I was not able to eat more than about one quarter of the very center Very disappointing.
Food and ran out of bread!
On 12/30/18 My husband and I visited our local Carrabbs's wich we frequented every Sunday for 3years never missed a Sunday.We actually got to know the staff pretty well. When my father in law passed away we stopped eating at carrabba's every Sunday. So we were craving it so we went. Arriving we were never told that the restaurant ran out of bread which i...
Read full review of Carrabba's Italian Grillleft sunglasses on table
On Nov. 26 th, after having dinner, I left a pair of expensive sunglasses on the table. I didn't realize it until morning and went back as soon as the doors opened. I didn't expect a problem because the waitress would have gotten them as soon as she returned to the table for the check. She also had my name and credit card information and could have put my...
Read full review of Carrabba's Italian Grilldiscrimination by employees
As I have gone to culinary school and have worked under trained Chefs and have worked in many high standing resturants it really sadden me that the staff at Carrabba's in Jacksonville standards are so low. I first reliezed this when I saw how unclean and unsafe the resturant was as well at closing time if you wanted to clean the staff complained .As well the high level of discrimination both sexully and well known about by staff is out of this world as a person whom has worked to do my best at all times I have to honestly say don't eat at Carrabba's Jacksonville Beach they are not cleaning their is mold and melldew every where people will get sick and I am really sad to say that the staff is way way behind time if they think it's Ok to harass staff member s who are new and trying their best to do Safe Services to the customers and staff they get a flat out thumbs down from me and I worked in the resturant don't eat atbCarrabbas Jacksonville for your own health.
waldorf, maryland location. dirty silverware, dirty bathroom, server smelled of smoke and dressed like she was at a slumber party.
My friend and I ate lunch at the Waldorf, Md location between 1-2 pm on 5/2/18. Our server was polite, but dressed like she was wearing pajamas. Sloppy presentation at best. When she approached the table, cigarette smoke smell was overwhelming. At the end of our meal, we asked for takehome boxes. She brought 2 small square dessert boxes that would not accomodate the leftovers. Not even close. It took another 10 minutes for her to return and she just seemed dumbfounded that we needed an actual meal size box. The kicker was the woman's bathroom was really dirty. How can employees wash up properly to handle food if the bathrooms are filthy? Our experiences with Carabbas have gone downhill over the last few years. Sad but true☹️
I tried to call their customer service online, but was instructed to leave a message.
got order wrong and reorder wrong again on takeout
Husband called Blanding st Carrabbas 32073 for dinner.We were told can't deliver even though they have delivered here before.
They say cut off is 103rd st and we live 1/2 mile from 103rd. Placed order to go. He ordered a chicken parmesan dinner which comes with a salad and he ordered a house salad, side of spinach, 2 shrimp scampi appetizers and a side of meatballs. I ordered a prosciutto wrapped shrimp dinner and a house salad with no dressing and a side of broccoli.
We each ordered a dessert. When he got home he got his meal with Ceaser salad, I got no meal and no salad. I did get a side of broccoli and some nasty asparagas, no dinner. I called and was told my meal was not on the menu so upset that I wasn't told when the order was taken.
I specifically requested a shrimp scampi meal with pasta and salad. Had to go get it and was handed another appetizer scampi. Had to wait for a steak to be cooked. No apopology but blamed the to go waiter.
No gift card offerred.
Disgusted and frustrated.Bad experience.
Reason of review: Order processing issue.
Monetary Loss: $70.
Preferred solution: Full refund.
I didn't like: Manager attitude and lack of interest in correcting problem, Ignoring my concerns, Managers attitude.
Please contact me with a fix. Transmitting this ti Facebook again will continue to hurt your business
food
Hello,
I am writing on behalf of my mother, as she has been sick for five days now from food poisoning. Her and my father dined at the Jacksonville, Florida San Jose Blvd location last Wednesday, March 21st and purchased the pollo Rosa Maria for 19.29. My father had chicken Bryan, but did not eat much of it. After eating almost all of her chicken, she woke up in the middle of the night and became violently ill. I don't want to be too graphic, but you catch the drift. They will not be eating at Carrabba's again. I just wanted someone to be aware of the problem.
spaghetti and meatballs
I had dinner this evening at brick nj carrabbas. The meatballs were sour tasting and the spaghetti did not have enough sauce. I was very disappointed.
I didnt tell the waitress because I was very tired from working all day. I didnt have the energy. I feel the food should have been much better. The meat balls were very poor quality qande cooked poorly. They had an off taste.
unsatisfied
I am their unsatisfied customer.
I used to use them more often, but then I stopped. Honestly, I had nothing to complain about until the last time I ordered from them.
So yesterday they delivered a very spicy meal, even though I didn't ask to spice it because I never do.
And the portion was ridiculously small. It wasn't enough for me to feel I'm not hungry anymore. Maybe they have new policies or whatever else, but I won't order from them anymore. Obviously, they are getting worse.
Carrabba's Italian Grill Reviews 0
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About Carrabba's Italian Grill
Catering services are also available for those looking to serve Carrabba's dishes at private events and gatherings. The company emphasizes the use of fresh ingredients and traditional recipes in their food preparation. Carrabba's Italian Grill also offers a customer loyalty program known as Dine Rewards, which provides regular patrons with discounts and special offers.
For those preferring to dine at home, Carrabba's provides carry-out and delivery options, with some locations offering online ordering through their website. The restaurant's atmosphere is designed to be warm and inviting, aiming to create a dining experience that feels akin to eating at a family member's home.
Carrabba's Italian Grill operates numerous locations across the United States, making it a readily accessible option for those seeking Italian-American cuisine in a casual dining setting.
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Overview of Carrabba's Italian Grill complaint handling
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Carrabba's Italian Grill Contacts
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Carrabba's Italian Grill phone numbers+1 (813) 282-1225+1 (813) 282-1225Click up if you have successfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number 1 1 users reported that they have successfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number Click down if you have unsuccessfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number 0 0 users reported that they have UNsuccessfully reached Carrabba's Italian Grill by calling +1 (813) 282-1225 phone number
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Carrabba's Italian Grill emailshomeoffice@carrabbas.com100%Confidence score: 100%Support
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Carrabba's Italian Grill address2202 N. West Shore Blvd, 5th Floor, Tampa, Florida, 33607-5747, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024
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Most discussed complaints
Manager not washing his hands after using the bathroom.Recent comments about Carrabba's Italian Grill company
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