Carrabba's Italian Grill
reviews and complaints

My husband and I dined at N Charleston SC
Location. Left my purse there.
Went back within 24 hrs .Manager stated he found it and put it behind podium he stated "it was there but now it's gone" he was going to just dismiss me. Waitress told us a customer Turned it in? I'm holding Carrabbas responsible as they had possession of my missing purse.

I always enjoy Carrabba's outstanding food. This evening I had a very poor dining experience at your Carrabba's located at 15 Van Camprn Blvd in Wilmington, NC. The waitress Candice S was extremely inattentive, brought the wrong soup, had a poor knowledge of the workings of the menu. When I notified the Manager of my experience he apologized but did nothing that would have eased our despair with our experience. Having always enjoyed Carrabba's this trip was extremely disappointing and I will rethink using Carrabba's in the future when dining.
Reverand Archer Wilkins
[protected]@nc.rr.com

Both of us ordered the steak with marsala sauce. Asked for medium. Got raw.
Except for that everything else was very good. I was very hungry when I arrived there so I tried to consume the raw steak by cutting it into small pieces. My wife's steak was on the raw side too. I got through half of the steak when my jaws got sore so I decided to bring it home and finish cooking it. I showed to our server Benjamin who agreed it was raw. The manager said their medium was red on the inside. Benjamin was sympathetic saying that they had problem with the new grill girl, and they were having trouble staffing the place. The manager offered to cook it after it was in a box but I declined. I told the waiter I would never order another steak there, but i decided never to go back for anything. I told the waiter it wasn't his fault and left him a 15% tip.

We used to go there all the time before the pandemic. The place has certainly gone down hill.

6/12/21 19:38, time & date of our experience.

NEVER AGAIN!
Went there for dinner Saturday evening at 8pm, before graduation was completed. Had to wait for a table, yet many were empty. Grabbed a drink at the bar while waiting. Bottle beer $5.50. House margarita $6, but was charged $7. Ask for a shot of Grand Marnier to top margarita. Charge $12.25! Total for one drink each while waiting on table = $26.61 + cash tip! First sign things were not going to be good!
Finally seated after 15 mins, okay. Took another 15 minutes for the server to acknowledge us. Gave him our drink order (water - after the bar tab, could not afford a 2nd!)), 10 minutes later we had water, half basket bread with dripping oil. Single plates came out wet from water. Server explained they were short on bread and could not bring extra. Okay, understand that.
Placed order for appetizer, "NEW" Bread & Dipping Sauce Trio. Ordered entrees at the same time. Dipping sauce came 15 mins later with NO Bread! Explained shortage of bread, so we have Sauce Trio & nothing to dip in it with.
I Had to ask for napkins & silverware. Finally, I went to the bar for that. When the server did bring some out, it was two folded napkins with six pieces of wet silverware placed on top of it.
Complained of sauce with no bread, he said would have it removed from the ticket. Just as well as the Sauce Trio have NO FLAVOR AT ALL!
Entrees came out a few mins later ... Tuscan Sirloin, no grill baste, olive oil or herbs. No flavor. Parmesan Fries, NO FLAVOR! plus the only steak was Worcestershire, unreal! Lasagne (Lasagna) had NO FLAVOR! Near NO meat, none of the FOUR cheeses or meat sauce! Hint of Ricotta on top.
Salads that came with meals had NO FLAVOR either! Did not eat them nor the other entrees...
The Ticket came out, still had charge for the NEW item of Bread & Three Cheese Trio. He went back to get the ticket corrected.
Every time we needed something, I had to stop the server to ask for it.
Upon leaving I ask for a manager or comment card I could send to the manager. Young lady offered a sticky note... Or she would try to find an email address for the manager. I told her this was by far the worst meal we have ever had, ever! We are Seniors, travel and eat out often... And have NEVER had such a horrible meal, service and/or expensive drinks (Grand Marnier shot)!
After passing this location in Pensacola for 3+ years and always wanting to eat there, it will NEVER HAPPEN AGAIN!

Date of visit: June 5, 2021

Dinner for 8 on Sunday evening, May 23, 2021 at Carrabba's on Kirkman Road & Vineland, Orlando, Florida. This was a birthday celebration and service began in an acceptable manner. Although the restaurant appeared to be understaffed, dinner guests began to increase which caused the service to DECREASE. After dinner was served (food was fine) service literally stopped.
We waited in vain to place dessert orders. A check was quickly dropped at the table and we paid since we were tired of waiting. We should not have left a good tip because it really was undeserving. A very bad end to a birthday dinner. I saw the manager on my way our and gave him a thumbs down signal.

I do realize that today is a holiday but you shouldn't be treated poorly because you're busy. My husband and I had an order placed online after we tried several times to contact the store and no one answered. My husband decided after he sent the order through that he wanted to order dessert so he called the restaurant until they answered to add a piece of tiramisu to our existing order and was told that they were too busy to get us a piece of cake that is already made just needs to be cut! I find this totally unacceptable! When we got home and looked through my order the bread and oil were also missing so I guess they were too busy to throw that in there too! I am a very unhappy customer with a service that was provided at the takeout at the Palm Harbor Florida location!

It is impossible to place an online order (delivery/pickup) via Microsoft Edge, default browser for Micorosft Windows. Pages do not load correctly, or half load. (Either that, or it is extremly slow and no indicators that it is still loading) It has been this way for god knows how long and nobody there seems to care. I do not want to have to download another browser just to be able to order from this place.

On my 11/7 Business Trip I stopped for Dinner at the Washington Dulles Airport Carrabba's Italian Grill. The food that I ordered was very bad. To start with the Chicken Parmesan was very Burnt tasting and the Pasta was mushy and very cold. After consuming some of the meal and waiting 10 minutes for waitstaff to return so I could send back the food I was running out of time to catch my flight so I simply asked for a different side item (Tomato and cucumber salad) which was brought out but was equally tasteless. I would like to get a voucher for a nice meal at my local Carrabba's Italian Grill which I know to serve better food.

Thank You,

Alan Hornstein
10901 Burnt Mill Road #901
Jacksonville, FL 32256
[protected]@msn.com
[protected]