The complaint has been investigated and
resolved to the customer's satisfactionResolved Carnival Cruise Lines — requesting full refund
resolved to the customer's satisfaction
I'm an avid cruiser. I have been on about 13 cruises. 10 + have been on Carnival Fun Ships because I enjoy Carnival Cruises more than any other cruise line. I've never cancelled any bookings because I love to go on cruises. Unfortunately, I cancelled my booking for January 4-13 due to an unforeseen circumstance.
I'm a single mother with very limited support from my family. My 18 year daughter Mikayla travels with me most of the time. This year, the plan was for Mikayla to stay home so she can take a nursing assistant course. She is enrolled in that particular class because that class is the only class she can take since she's in college (she will be on winter break at that time). My cousin was supposed to stay with Mikayla and look after her, however she just informed me last week that she's no longer able to look after Mikayla because she has to go out of town from December 30-January 18 to care for a family member that will be recuperating from surgery.
Ordinarily, I would have booked the trip to to include Mikayla but, this class is very important to Mikayla. I can not leave Mikayla with no supervision. Even though Mikayla will be 19 at the time, she's still my child and my only child! She's is the person that matters the most to me in my life. Additionally, I don't believe she's mature enough or have the life skills to be able to handle an emergency with her mother (the only responsible person in her life) is on on a ship in the middle Caribean sea. Conversely, I could never go on vacation and leave her alone under those circumstances. I would not enjoy mysel[censored] I would be worried sick the entire time and would probably be in your infirmary panic stricken the entire time.
On 11/16, I received a refund of $841.80. I was penalized $649. I'm writing this letter this letter to request a refund of $649 penalty since this situation was beyond my control and I could use the money. I have never cancelled a cruise before and I'm so upset that I won't be going on vacation. I haven't been on vacation this year and because of my work schedule and vacations are already scheduled for 2019. I won't be able to go on vacation in 2019. Thanks in advance for your time and consideration to this matter. Happy Holidays.
The complaint has been investigated and resolved to the customer's satisfaction.
More Carnival Cruise Lines Complaints & Reviews
- Carnival Cruise Lines - purchase jewelry through approved store
- Carnival Cruise Lines - unhealthy air
- Carnival Cruise Lines - terrible experience
- Carnival Cruise Lines - fraud and cheating
- Carnival Cruise Line - hell experience from cruise - on board crime
- Carnival Cruise Lines - carnival sensation - january 7 to 12 2017 - caribbean cruise
- Carnival Cruise Lines - deposit and booking
- Carnival Cruise Lines - overpaying for gratuities and changing the itinerary
- Carnival Cruise Lines - the ship sunshine
- Carnival Cruise Lines - Loss of earned free interior room offer and loss of 35 percent off offer