CB Car Dealers CarMax

CarMax review: Department/clerk mechanic

LEELEE5255 of New York, US

Aug 19, 2025 6:24 pm EDT

Verified customer

Featured review

"I am absolutely appalled by the experience I've had with CarMax. I bought a car from you only two weeks ago, and now a hose has cracked. Not only am I without transportation, but the lack of concern from your staff has been infuriating.

When I called for a rental car, a representative was incredibly rude and unhelpful, making me feel like my need for a ride to work was my problem alone. To make matters worse, a mechanic has suggested that the issue with the car may have been intentionally concealed. The fact that I'm now facing this problem so soon after the purchase, coupled with the disrespectful way I was treated, has made this an extremely upsetting and stressful situation.

Desired outcome: I have no further questions. Your customer care service is disrespectful and needs proper training

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CarMax phone numbers

+1 (800) 519-1511

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Head Office

+1 (800) 925-3612

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Auto Finance

+1 (888) 922-7629

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Stale Check Team

+1 (888) 922-4911

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Stale Check Team

+1 (844) 765-5757

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Supplier Inquiries

+1 (804) 747-0422

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CarMax emails

marketing_carmax@carmax.com

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CarMax address

12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States

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