CarMax review: Carmax poor customer service

Employees don't want to assist a potential buying customer. I went in on April 6th to look at some vehicles. Not one employee came outside to ask if I needed any help. I watch some employees help other customers and even saw a few employees walking around outside. I went inside because I had some questions about a few vehicles. I spoke with Andrew and he told me I could go online and get the answers to my questions. I wanted to narrow my choices down and maybe test drive one of the vehicles. I left after the horrible service. I called and talked to the general manager, Daniel. He did answer my questions via email. The following week I decided to give carmax another chance. I narrowed down my choices. I saw there was a 2022 Nissan Pathfinder, but it was on reserved. I was told that vehicles are only put on hold for no more than 7 days. Today April 21st, I received an email from carmax asking if I was still interested in the Pathfinder because I asked to be notified when it became available. The email said they would notify when it became available again. I called carmax asking why I got the email if it isn't available and why is it still on reserved for more than 7 days. No one could give me a straight answer. In the meantime, I missed out on purchasing a car because of this.