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Verified customer

I want to make a long story short, I just want to get the facts about Carmax out there. My husband and I purchased two vehicles in 2008 and since then both vehicles have been in the shop for a wide variety of very expensive problems. The "extended warranty' we purchased was a joke and very seldom offered us any relief on repairs. The 2007 H3 we purchased has been sent from Carmax to Hummer for a problem we have had "fixed" twice. Of course this time its to the tune of $1200., on us. The service has always been horrible, and the people unsympathetic to our situation. PLEASE DON"T DO BUSINESS WITH CARMAX.


  • To
    Todd Gibbons Jul 05, 2015

    Jacob Janowski the Ops manager is the most useless person at carmax in Naperville IL. You can find him at his desk playing games on his phone or messing around on facebook. The managers under him are just as dumb, Jason Beatty, Allen, Eric, Lynn, all useless and dumb. None of these clowns can make it at a real job that's why they're at carmax where they sell overpriced wrecked cars and beat up rental cars. Anyone that comes across these so called managers will find out how crooked and smarmy they are. This naperville location is truly the bottom of the barrel for a crappy used car lot run by clueless puppets.

    1 Votes
  • Pi
    pickeral Apr 21, 2012

    All managers at that location are clueless right Skip? Corporate puppet rainbow boy.

    0 Votes
  • Un
    unsatisfied worker Apr 20, 2012

    Carmax does not sell safe cars. Technician's are honest to managers and these managers who know nothing about cars make the decision as to whether the car should be repaired or not depending on cost reports. Sad company especially Naperville IL. Location. Jacob Janowski is OPS manager and worst offender.

    1 Votes

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