CarMax reviews and complaints 1
View all 342 complaintsCarMax - condition of vehicle purchased
Less than a month ago I purchased a 2008 ford truck wth less than 30k from Carmax in Milwaukee, the vehicle looked good and I liked it, while driving home I noticed a horrible screaching sound coming from the wheels on turns, I became concerned but thought that perhaps the chemical that they put on wheels when cars are cleaned was the cause of the sound. I took my "new" truck on a trip with a friends and family and while driving they heard the screaching sound and felt unsafe and scared while inside my truck. I took the truck back to CarMax all they can say was that the tires were within specs and offer no solutions, I took the vehicle to the Ford dealer and spoke with a service manger and he said that the truck needed tires and that I will not be safe driving in bad weather because the tires appeared "dry rot" and worn on corners. I returned to CarMax and the same song and dance was performed "the tires are within specs" until I offered to pay for them, then they agreed to take my money. What a terrible place for business. Never again
The complaint has been investigated and resolved to the customer’s satisfaction.
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I worked at carmax and it was horrible to try and sell a vehicle that made noises and had vibrations. I was told all the vehicles went through a 125 point inspection and I believed them, and why not I was in training. As time went on, I noticed many vehicles had issues, and lost my confidence in trying to sell. Even if it's true that the vehicles go through this inspection, that DOESN'T mean that all issues are fixed. Buyers beware of carmax.