CB Car Dealers CarMax Complaints #22-41

CarMax review: 2015 Chevy Volt

Glenn Shelton of Las Vegas, US

Aug 07, 2023 2:15 pm UTC

Verified customer

Resolved

After purchasing my 2015 Chevy Volt, Saturday, and driving out, my wife saw that a brake light was out. The service department was closed. I came back Monday morning but needed an appt. Wasn't this something that should have be found on the 125-point inspection? Either at the Arizona CarMax it was shipped from or the Las Vegas CarMax it was shipped to?

If they miss something so obvious, what else was missed? Did an inspection even take place? False advertisement?

While I'm appreciative that they want to be thorough, could they not have just changed the light, then follow up during the scheduled diagnostic? If the light burned out between now and then, then we'd know it was electrical, not just a light. This creates a situation where I'm either left without a car for work or driving with a burned-out brake light. An unnecessary inconvenience for something that should have been easily caught on inspection.

Desired outcome: The service department to research the inspection record to verify inspection was done. Provide me a copy for my records. Change out the bulb, without having to leave the car for hours. Then do the diagnostic next Wed. as scheduled.

UPDATE: CarMax Service Manager called to have me come in to replace the "burned-out bulbs" Once there it was discovered that the "Lights" that failed to work were actually "Reflectors" and no lights at all.

I had no idea as these two "lights" on the back hatch look like actual lights. Had the service person who booked me for a 'full diagnostic' noted that on inspection when I booked that appointment for next week, we could have avoided all this confusion.

So kudos to the service advisor and the techs who looked at the car, for resolving the issue! I would give 5 stars, except for the 1st person failing to note that those lights were reflectors and not lights at all so that we could have avoided this whole mess.

Resolved

The service manager had me come in, and it was determined that the two "lights" on the hatch of the Chevy Volt were reflectors, not lights at all. Had the service person who did the intake at identified this when I brought the car back to be checked out, then all of this confusion would have been avoided. I'd give the 4 out of 5 stars at this point. Only because of this issue. Otherwise 5 stars overall.

Keywords:

125-point inspection arizona carmax brake light chevy volt diagnostic false advertisement inspection las vegas carmax light service department

0 comments

Add a comment

CarMax - be well prepared to enter a nightmare world! 57

CarMax - they underpay salesmen 3

Resolved

CarMax - some facts about carmax 5

Resolved

CarMax - scam and cheating 8

Resolved

CarMax - it's a den of #s 7

Resolved

CarMax - they need to be reported 4

Resolved

CarMax - Vehicle warranty and repair issue

CarMax - Car 2

CarMax - 2015 Wrangler Rubicon VIN 1C4BJWFG7FL615830

CarMax - Selling a vehicle

View all CarMax reviews and complaints

CarMax Contacts

CarMax phone numbers

+1 (800) 519-1511

Click up if you have successfully reached CarMax by calling +1 (800) 519-1511 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (800) 519-1511 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (800) 519-1511 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (800) 519-1511 phone number

Head Office

+1 (800) 925-3612

Click up if you have successfully reached CarMax by calling +1 (800) 925-3612 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (800) 925-3612 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (800) 925-3612 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (800) 925-3612 phone number

Auto Finance

+1 (888) 922-7629

Click up if you have successfully reached CarMax by calling +1 (888) 922-7629 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (888) 922-7629 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (888) 922-7629 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (888) 922-7629 phone number

Stale Check Team

+1 (888) 922-4911

Click up if you have successfully reached CarMax by calling +1 (888) 922-4911 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (888) 922-4911 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (888) 922-4911 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (888) 922-4911 phone number

Stale Check Team

+1 (844) 765-5757

Click up if you have successfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (844) 765-5757 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number

Supplier Inquiries

+1 (804) 747-0422

Click up if you have successfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (804) 747-0422 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number

More phone numbers

CarMax emails

marketing_carmax@carmax.com

100%
Confidence score: 100%

Support

CarMax address

12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States

CarMax social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 03, 2026
View all CarMax contacts