Carl's Jr. review: Customer service

On 6.1.2023 at 6:55 PM I went to the Kingsburg California location, went through the drive thru. I told the employee (girl) that was working the drive thru that I had 2 coupons and I was going to be using. After that, she said ok, go ahead. So I placed the first part of order and when I was starting with the second part she then told me it's only 1 coupon through drive thru, ok so I went in.

As I'm walking in the store the is a gentlemen standing up from and I told him I was placing an order and trying to use coupons. He then tells me that is the way to do it. Only 1 coupon through drive thru due to car times and keeping them low. Then I said that is crazy, I worked for Carl's jr and that is the first I've heard of that. But then he was charging me twice for 1 order and then do another order for the second coupon. So I asked I'm inside why is it 2 orders again, that was the point of going into the store. Then he wanted to have an attitude with me and he forgot my 3 crunch chicken tacos with the spicy chickens I wanted. Then he adds to order and does 3 soft chicken tacos. So I made him aware of the mistake and he wanted to say I was not clear, believe me I was I said it twice inside and once in drive thru. He then tells me he would need to refund my money and re-due the order. So I asked for the manager, which I didn't know he was because he didn't have a name tag and wasn't clean shaved and was presentable and unprofessional. So then I asked him for the name of the district manager, he says right there. Didn't show me or give me a card with info. This was very unprofessionalism and bad for business.