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Replied
Date:10/9/2020
To: Caribbean airlines refund department.
To whom it may concern
I the undersigned am here by filing a complaint for the unusual long waiting time for my refund.
On the 15 th of July, I have requested my money back. I have a copy of the response made by an agent saying it has gone to process and, that process will take 45 days or a little longer because of the high volume of refunds requested.
To date it has been. I have read the refund statement online and thT has stated 7 to 20 business days.
However, I am writing now because I would like you to know that I am no longer ger interested in traveling anywhere and I need all my money back.
I am prepared to go further to get my money back. It is long enough and if I don't get a response from Caribbean airline, I have no other choice but to seek alternative assistance.
Below are my tickets number
1067522976399
1067522976397
1067522976398
1067522976394
Thank
Desperately yours
Vauldeen Rollins.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Caribbean Airline Refund Department
I am sharing the same experience as other individuals waiting in line for their refund. It has been approximately 9 months since I am awaiting my refund from CAL and to date I am unsuccessful. I have sent numerous emails as trying to contact CAL via telephone is a hopeless case.
It is so sad that we need to make the payment almost immediately for the tickets, and when CAL decides to cancel your flights without notification you now have to suffer the consequence of trying to get back your own money. Total disappointment.
I am praying I do receive my money.
TOTALLY DISAPPOINTED CUSTOMER
Terrible customer service! I was told 9 months for my refund when they changed my flight. Nothing of my doing yet I have to wait 9 months for my refund? This is absurd.
I am willing to go to consumer's report next to advertise this so customer are aware of this.
Please refund my tickets ASAP.
Below are my tickets numbers:
106 [protected]
106 [protected]
106 [protected]
106 [protected]
Anjie
Good day,
A refund was requested in July 2020 with regards to the following:
Passenger: Ramdath Maharaj Vishali (ADT)
Booking ref: R6J5UF
Ticket number: 106 [protected]
Please provide some feedback as it is well over 90 working days.
Regards,
Vishali Ramdath-Maharaj.
I am a medical student from SGU in Grenada. We had to evacuate in March and I was not able to fly with Caribbean Airlines for my return flight since it stopped in Trinidad and we could not stop there. I had to take JetBlue. I submitted my request for a refund in May. My ticket was a round trip ticket at the cost of $691.20. I have been calling every month since then for my refund. They first told me 2-3 months. But it is almost 6 months now since then. I purchased this ticket on November 6th 2019, almost a year ago. I am a medical student who really needs the funds. I cannot wait any longer. I called them 2 days ago and told them that I would reach out to you if I did not receive my refund back. Other students who have also taken the airline did not receive their refunds back. I don't believe that they will be refunding anyone. I cannot wait any longer. Please feel free to reach out to me for more details. I would really appreciate your help. -thank you
-M. Uemura
I booked flights for myself and my partner via Cheapoair for travel to Guyana last April. The outgoing flight was with American Airlines, and the incoming flight with Caribbean Airlines. The Airline reservation ID was M8ZCPV and Ticket numbers: [protected] and [protected]. The flight was cancelled due to the pandemic, and sometime after Cheapo Air informed me that I would be getting a refund from both Airlines. I was almost immediately refunded American Airlines half of the fare, and was given a phone number to get updates from Caribbean Airlines as when to expect the refund.
It has now been six months. During this time I have called Caribbean Airlines more than 6 times, and I still have not received the refund. Worse than that each time I call there is no record of my refund request. The agent taking my call responds as though they have no information. I even asked to speak to a supervisor. I was told that the supervisor was on another call and would get back to me. I am still waiting. I am extremely frustrated and will never travel with Caribbean Airlines again. Above all I need my refund.
Jennifer Joseph