Careem Networkscareem taxi reference id #[protected]- transparency of the trip fees and the quality of service

S Sep 28, 2019 Review updated:

we requested a careem taxi in the airport on Sunday morning 22nd september.

First of all the car was very smelly and we really suffocated.
Second, the car wasn't parked in the airport. The driver dropped a client and directly came to the airport to pick us.
Third, he made us walk a very long distance because obviously he didnt park in the dedicated airport parking to avoid paying the parking fees.

He drove through a longer distance and a longer road to our house although i made sure to tell him no to do so.

At the end, the rate we paid for this trip was not worth it and we really regret using this service.

On what basis are we charged a 35 aed for airport pickup whereas the car simply didnt pay for anything at the airport and made our life a hell to just pick us up.

What difference from a regular taxi is your service if the car is so smelly that we literally wanted to vomit throughout the entire trip?

Why did the driver take a longer road?
Why wasn't there any transparency about the additional charges we had to pay ?

We are a family that was hoping to have a quality service trip to our home, but our experience was terrible and we were annoyed the whole trip and it even became worse when the driver told us the amount we had to pay especially that this wasn't informed to us earlier or clearly communicated in the price estimate .

We are dubai citizens and definitely this latest experience changed our perspective towards careem services .


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