CB Banks Capitec Bank

Capitec Bank review: Reversal of funds

Anastasia Schippers of ZA

Oct 26, 2025 4:05 pm EDT

Verified customer

Featured review

On 12 June 2025 I requested the reversal of a payment I made to the wrong beneficiary. I was told it could be done but within 16 days I said that is fine as long as I get my money back. After not hear for the bank after the 16 day. They could tell me why I did get it yet. I was told they will get back to me. I have been calling every two weeks but up until today I have not received any feed back.

Claimed loss: 35000

Desired outcome: A full refund.

Confidential Information Hidden: This section contains confidential information visible to verified Capitec Bank representatives only. If you are affiliated with Capitec Bank, please claim your business to access these details.

Capitec Bank - Reversal of funds - Photo 1

View 0 more photos

0 comments

Add a comment

Capitec Bank - feedback / response 21

Resolved

Capitec Bank - poor service 21

Capitec Bank - unauthorised withdrawal of r2000.00 5

Resolved

Capitec Bank - all my bank accounts are frozen by capitec bank 2

Capitec Bank - Listed as bad payer because of an expired access facility that left a balance of only r35??? It's ridiculous.

Capitec Bank - blocked loan account

Capitec Bank - bank deposits

Capitec Bank - complaining about the loan, I took in 31 march 2018, it seems as if it not moving after a year of payments 2

Capitec Bank - customer care 2

Capitec Bank - Customer service

View all Capitec Bank reviews and complaints

Capitec Bank Contacts

Capitec Bank phone numbers

+27 219 411 377

Click up if you have successfully reached Capitec Bank by calling +27 219 411 377 phone number 62 62 users reported that they have successfully reached Capitec Bank by calling +27 219 411 377 phone number Click down if you have unsuccessfully reached Capitec Bank by calling +27 219 411 377 phone number 59 59 users reported that they have UNsuccessfully reached Capitec Bank by calling +27 219 411 377 phone number

2%
Confidence score

Client Care

+27 860 003 783

Click up if you have successfully reached Capitec Bank by calling +27 860 003 783 phone number 5 5 users reported that they have successfully reached Capitec Bank by calling +27 860 003 783 phone number Click down if you have unsuccessfully reached Capitec Bank by calling +27 860 003 783 phone number 9 9 users reported that they have UNsuccessfully reached Capitec Bank by calling +27 860 003 783 phone number

Salary Transfer

+27 860 667 706

Click up if you have successfully reached Capitec Bank by calling +27 860 667 706 phone number 4 4 users reported that they have successfully reached Capitec Bank by calling +27 860 667 706 phone number Click down if you have unsuccessfully reached Capitec Bank by calling +27 860 667 706 phone number 11 11 users reported that they have UNsuccessfully reached Capitec Bank by calling +27 860 667 706 phone number

Merchant Support

0860 10 20 43

Click up if you have successfully reached Capitec Bank by calling 0860 10 20 43 phone number 0 0 users reported that they have successfully reached Capitec Bank by calling 0860 10 20 43 phone number Click down if you have unsuccessfully reached Capitec Bank by calling 0860 10 20 43 phone number 0 0 users reported that they have UNsuccessfully reached Capitec Bank by calling 0860 10 20 43 phone number

Personal banking

0860 30 92 50

Click up if you have successfully reached Capitec Bank by calling 0860 30 92 50 phone number 0 0 users reported that they have successfully reached Capitec Bank by calling 0860 30 92 50 phone number Click down if you have unsuccessfully reached Capitec Bank by calling 0860 30 92 50 phone number 0 0 users reported that they have UNsuccessfully reached Capitec Bank by calling 0860 30 92 50 phone number

Business banking

067 418 9565

Click up if you have successfully reached Capitec Bank by calling 067 418 9565 phone number 0 0 users reported that they have successfully reached Capitec Bank by calling 067 418 9565 phone number Click down if you have unsuccessfully reached Capitec Bank by calling 067 418 9565 phone number 0 0 users reported that they have UNsuccessfully reached Capitec Bank by calling 067 418 9565 phone number

More phone numbers

Capitec Bank emails

clientcare@capitecbank.co.za

100%
Confidence score: 100%

Support

clientcarecentre@capitecbank.co.za

98%
Confidence score: 98%

complaintmanagement@capitecbank.co.za

97%
Confidence score: 97%

management

creditdocuments@capitecbank.co.za

96%
Confidence score: 96%

info@capitecbank.co.za

93%
Confidence score: 93%

support

More emails

Capitec Bank address

19 Quantum Road, Techno Park, Western Cape, Stellenbosch, 7600, South Africa

Capitec Bank social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 03, 2025
View all Capitec Bank contacts