Capitec Bank — poor service
I am extremely exasperated about the service I have been receiving from capitec bank lately. The consultants there lack a uniform work structure and it seems as though everyone makes a decision based on their own discretion which is limited to the amount o0f knowledge and experience they have without following any kind of procedure.
I have been only giving great reference to colleagues and associates about the bank and advising them to open an account but after the past few contacts with the bank even though it is rather cheap I after deep thought I would not advise anyone to bank with capitec.
Remember that at the end of the day it should boil down to quality and not quantity. I was also surprised when the consultant at the fourways mall branch nishav govind agreed with me in saying I may be experiencing problems because it is not a reputable bank and it is fairly new. Yes capitec is cheaper but have you considered the amounts of trips one needs to make to various branches because you could not be assisted at one branch? (with the petrol price hikes we are having) the amount of phone calls one needs to make being referred back and forth and not forgetting the time wasted that can never be returned?
My first incident was a couple of months back when I was at the northgate branch accompanying a friend to go open an account after I had advised them about how great capitec is. I was greeted by a man at the door who asked what we were here for; we told him it was to open an account. The man asked to check the documents which we gladly gave to him. He looked at the id and at his own discretion said that the id book is not in a good condition he should actually discard it and apply for a new one. Nothing was tempered with and everything on the id was visible. He said it would not be able to read on some “device” that the apparently use. Frustrated I thanked the gentleman and though let us try the capitec at fourways crossing so we drove all the way to fourways crossing and guess what everything there was done and there was no problem at all. This is the same id he uses hassle free at standard bank.
My second incident was on friday afternoon 02/11/12 I arrived at capitec bank at 15:40 to re activate my multiloan account as it expires after a year. I had all the necessary documents and was assisted by nishav govind together with the manager francois van wyk. I moved from my previous company to my current on which is a private company a small but reputable one and it is not listed on the internet nor is it n telkom directory as it is an international company and due to discreet yet legit and sensitive nature of work. After tedious analysing and a lengthy procedure back and forth with the manager the consultant then seemed to try and get the contact details of the company after 16:30 to confirm employment which was a little too late.in his failing to do so. He then firstly out of his own delay and failure to make efficient decisions together with the manager does not ask me to return on monday so he can confirm employment instead he informs me that the only transactions I will be able to make with the bank of my choice is to have my salary deposited in it and make withdrawal transactions and nothing else. Shocked I confirmed with the consultant that basically what you are saying is that due to this it’s basically useless for me to be with capite bank because I cannot be able to do anything long term based with them? He agreed and insisted that it would actually be a best for me to take my salary to nedbank which is my other financial provider and do all future transactions with them.
I then decided yet again on the next day to drive all the way to northgate and guess what? It was a saturday but the lady managed to assist me not fully as she could not confirm employment on saturday but offered to put it on task monday morning and call me back and guess what the same manager from fourways was working there and advised her differently to what he advised the consultant at fourways for the exact situation. I was advised to send through a confirmation letter of employment from my company hr the matter has not been resolved yet as I work shifts 6am to 6pm which is a complete inconvenience on my side as well. This time around I thought I am not going to let this one slide it has gone too far especially after I spoke about it to a couple of associates where one actually mentioned that when they visit the bank at northgate they would rather wait longer in line then be assisted by certain consultants and have actually told them so directly due to this.
Now I continue to ask are we looking for quality service or are we looking for cheap service. Remember financial service is not like at the supermarket were you can just bare it. Your bank is the next most important think after your job especially if that is where your salary goes. Now if they cannot look after you financially how will you be able to progress in life and take care of yourself or family financially?
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