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Capital Vacations / Capital Resorts Group
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Capital Vacations / Capital Resorts Group
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1.5 120 Reviews

Capital Vacations / Capital Resorts Group Complaints Summary

14 Resolved
106 Unresolved
Our verdict: With Capital Vacations / Capital Resorts Group's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Capital Vacations / Capital Resorts Group reviews & complaints 120

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Newest Capital Vacations / Capital Resorts Group reviews & complaints

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2:15 pm EDT

Capital Vacations / Capital Resorts Group timeshare

We are very unhappy with Capital Resorts LLC.
We have been told so many lies since the first day .
We are demanding all of our money that we paid into Capital Resorts. Including the $1600.00 paid down on ours, and our nephews, Raymond P Crain's. I'm giving you a chance to take care of this before I turn to the Attorney Generals office.
Thank you

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9:14 am EDT

Capital Vacations / Capital Resorts Group fraudulent timeshare

A little over 3 years ago I was roped into a timeshare with the promise of it being exactly what I needed, it was not . Less than 60 days after purchasing the timeshare I attended a workshop and was told then that I shouldn't have even been allowed to purchase what I did and that it in no way was near enough to even use and that I would need to purchase more . I have not used this product and have been trying to get free of this horrible contract and company . They DO NOT have the clients best interest and are just one more money hungry and greedy corporation that cares nothing for the consumer .

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9:29 am EDT

Capital Vacations / Capital Resorts Group aaa

So this company is a joke, you can never use it, never get a call back unless it pertains to a bill, i have been DOUBLED bill for past few months without that being authorized ( Fraud ) when you call in i from number on page here i got a Womans hotline, number on bank statement not in service, so how do we get answers ? Then i am told no maintance fees pd ( ? ) how is that when we get the bill each year which we was told would be monthly, so again another lie, i asked last year for this to be all canceled and i would sign any papers to release this and again no answer, this company is ran VERY POORLY, Customer service is awful, return time is ridiculous slow unless they want more money from you. I would upload the pictures on billing but it has my account info on it so not doing that, company probably go shopping on it again. I will blast this company until resolved so nobody else is taken advantage of or has money stolen from them as well.

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2:20 pm EDT
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Capital Vacations / Capital Resorts Group cancellation and refund of money #962798

I cancelled in a timely manner what I thought was the entire package only to be told that I only cancelled the upgrade. On June 10th 2019 I was informed that I would receive a refund in 7-10 days by Donnika . After several conversations with Ashley as well a conversation with Pam I was assured the refund would arrive by July 3. Instructions were to call on 7/3. I must presume that the decision to close on that date was a sudden one or else I would not have been instructed to call knowing the would be closed. I've been given nothing but the run around and consistently lied to by personnel that was extremely nice and seemingly sincere. When I was told by Pam that if I refused to pay for the original contract that was incorporated into the upgrade that my credit would suffered and I would be hounded by credit collectors, I reinstated the payment for the original contract. The website has never listed any points that we have. The upgrade was on May 31st. It was cancelled June 4th. We were never provided with the information that we thought we would receive as owners. My preference is to cancel the entire contract, however since Pam said that Capital Vacations could not honor the misinformation provided to us, I would like to receive a refund of the entire down payment with interest and any penalties that have accrued as result of the refund not being returned in a timely manner. I look forward to a reply.

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3:20 pm EDT

Capital Vacations / Capital Resorts Group vacation package

On Feb. 10, 2018 I received a call from Capital Resorts about a vacation pkg. The pkg. cost would be $299.00 and I would receive a gift card for $100 to use for meals etc. I asked how long I had to use the pkg. and she said 1 year. I said I didn't want it as at that time my son was stationed at Ft. Knox, Kentucky and he was just being sent to South Korea and would be back in the Kentucky of July of this year. She said we can extend the time to use 18 months which would have been ok but the pkg. would cost 329.00 so it was charged to my account. As it turned out my son will not be coming back to the US until 2023. I received numerous phone calls trying to get me to commit to a time but I called them and told them I would call when I was ready this was all because I thought my son would be back to FT. Knox in July 2019 so I would be able to stop and visit with them as I rarely get to see them. but this hasn't been the case. in February of this year Todd from Capital resort called me and left a message that my pkg was going to expire so I should call them. I paid extra to have the pkg. extended to 18 months and and they have failed to hold to the fact I have paid them for the extra months. I called 6-26-19 and was told that I could not get the money back and that they were keeping the money. I do not wish to make a reservation with them. In talking to the person today the people I named are no longer working for Capital resorts. To me these are people who are making these phone calls to people like my self promise what they want to and than they are no longer working there so any money that someone pays goes to the company and people like myself are out of our money. The person told me that the money wasn't going to be refunded. I am a senior citizen as well as a widow so these companies sure know how take our money. I believe I should be refunded the money based on the fact that they didn't hold up to there part. There was never a written contract this was all verbal on the phone.

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9:11 pm EDT
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Capital Vacations / Capital Resorts Group resorts/ booking/false advertising

Ok My name is Alvin Parker. I am a owner and I been a owner since2015. Its been nothing but [censored]. My wife add on more points in 2018 hoping that it will get better. Come to find out it didn't. When we book in it's always bull. Either u can't get. In at one resort or you have to take one of the [censored]ty one. We we added on. We was promised a whole lot of stuff and magical it all went away. So we are here in Branson and my wife tried to book in at one of the better resorts and couldn't get in. We have been told by all the other timeshare resorts that they put the VIP owners first but other resorts don't do that. They treat all owners the same it's first come first serve. We went to a owner update and the man told us he can put us in a better resort if we buy more points with him. Now where was it when we was booking in. That's [censored] up. We have to buy in order to get something better. I pay maintenance fees every year and club dues. This make no since. I am going to write the Attorney General. I am going to get something done about this. I want out of the add on and my money back. Because if you can't get in your on resort. Then you have to pay to exchange out and that is so wrong. I am trying to get in touch with one of the ceo about this matter. If I can't get intouch with the ceo about this in the next couple days. I will be writing the attorney general. I am staying at the carriage place in Branson and everything in it is out dated. You can't even swin in the pool like u want it because it's so small. The inside pool is to damm cold and the outside is small and not cold enough. The hot tub outside. You can boil a egg in it and the inside one is to cool. The rooms are not nice at all. So somebody needs to be in contact with me in the next couple of days from now. If not. I am going to take action. My email is [protected]@gmail.com my number is [protected] if anyone have any questions. Thank You.

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11:39 am EDT

Capital Vacations / Capital Resorts Group schooner ii

Sent from my T-Mobile 4G LTE Tablet

-------- Original message --------
From: Cheryl Fields
Date: 5/18/19 10:37 AM (GMT-05:00)
I was a guest at your facility from 5/17 - 5/19/2019. I selected your facility due to the amenities offered, primarily the jetted tub, due to joint pain. I was not interested in using the hot tub due to my concern with germ/bacteria. Well, after filling my tub with water, I was trying to start the jetted tub. I called the front desk for assistance. Nick informed me that none of the jetted tubs in the building work. In addition, after further discussion with the front staff on 5/18/2019, they informed me that the jetted tubs became disabled after the tornado. If I had known ahead of time that the jetted tubs no longer existed, at least, I would have had the opportunity to make an informed decision. By continuing to list this on your websites makes this an obvious and outright False advertisement. I do not like to be mislead. In addition, how many others have been mislead with this false advertisement!

I await your response.

Cheryl Fields
[protected]
[protected]@gmail.com

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1:15 pm EST
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Capital Vacations / Capital Resorts Group timeshare cancellation

I have been trying since July 2018 to get my timeshare cancelled. After multiple phone calls and messages I FIANLLY got someone to answer the phone at Myrtle Beach office. When I explained situation I was told to " just stop the payment at bank". Then after much more discussion I was told to send him (David Barbosa) an email explaining everything I had told him and he would send it to corparate office to be taken care of.
Since then he has not answered any of my calls and would not even acknowledge receipt of the email as I requested. These people are liars.

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FeejClark2016
, US
Jan 24, 2019 5:11 pm EST

We were lied to and told many stories and was there for about 5 hours and we did buy into it. About 3 weeks later we were planning a trip to Branson, Mo. and tried to contact the phone numbers we had and were on hold or was told they would get in contact with us. We bought this in Sept 2016 and the trip to Branson was in Nov, 16. Someone did call the night before we were to leave on vacation so it was a worthless call from Capitol. After we scamed into buying into Capitol I made many calls to them and was always on hold or told someone would return the call which never happened. For almost 2 and 1/2 years we have sent many letters to St, Petersburg and Scottsdale and never have received any return from Capitol. I have not made any payments to them after Dec. of 2016 and don't intend to start now. We want to just be released from it all as we NEVER used it and NEVER will. By far the worst resort and sales team I have ever seen.

Thank You

Fred and Emma Clark

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Fred2016
, US
Jan 24, 2019 4:12 pm EST
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We were lied to and told many stories and was there for about 5 hours and we did buy into it. About 3 weeks later we were planning a trip to Branson, Mo. and tried to contact the phone numbers we had and were on hold or was told they would get in contact with us. We bought this in Sept 2016 and the trip to Branson was in Nov, 16. Someone did call the night before we were to leave on vacation so it was a worthless call from Capitol. After we scamed into buying into Capitol I made many calls to them and was always on hold or told someone would return the call which never happened. For almost 2 and 1/2 years we have sent many letters to St, Petersburg and Scottsdale and never have received any return from Capitol. I have not made any payments to them after Dec. of 2016 and don't intend to start now. We want to just be released from it all as we NEVER used it and NEVER will. By far the worst resort and sales team I have ever seen.

Thank You

Fred and Emma Clark

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1:35 pm EST
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Capital Vacations / Capital Resorts Group time share

2014 we were roped in to see the updates changes they are doing at a hotel in Wisconsin Dells "you get $200 for sitting through the meeting" little did we know the meeting was a sit down one on one with a sales rep. They tried selling us a time share some where around $20, 000 and after saying no not interested several times they brought it down to $8, 000. spent 6 hours with the sales rep and Manager telling them we don't want it. The wife and I being newly married and me deploying shortly after this trip thought maybe it would be a good idea since they were jamming this down our throats, turns out it wasn't, never used it, see people all the time that you can't ever book. I've tried telling them I will cut my losses and terminate time share, I don't care about all the money that I donated to them at this point.

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3:32 pm EST

Capital Vacations / Capital Resorts Group target the elderly

Capital Resorts are not only a bunch of liars they also target the elderly. How many of you are over 60 yrs of age? I can't believe there is not a class action suite against this company. My suggestion for others RUN stay away from this company! By the way how your contract states basically they can lie to you without any consequences. They will reap what they sow!

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2:29 pm EDT
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Capital Vacations / Capital Resorts Group benefits of vacation ownership presentation

Hello,

We were called and told that we won a vacation through Capital Resorts. The woman told us we would need to go to a presentation in Kennebunk ME and would automatically be given a $50 gift certificate to a restaurant. We asked multiple times about length of presentation since we live over an hour away and needed a babysitter. She assured us it was 45 minutes and we would receive the gift certificate just for attending. After 90 minutes we said we could not stay any longer. We were told we could leave and still get our gift certificate and come back another time. So we went to the front office and were rudely told he did not have a gift certificate for us. We will not be back and will tell others that this was a scam.

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8:19 pm EDT
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Capital Vacations / Capital Resorts Group sales office

We agreed to drive to Pigeon Forge from Myrtle beach. Several accidents in front of us put us arriving late, the drive taking about 8 hrs. We were not able to find a number to contact anyone so we have no idea where, or when, to listen to a sales pitch. Fortunately we did get treated well at Quality Inn. We never heard anything from the sales office, never got any gifts we were promised. We have to return to Myrtle beach tomorrow. We found the office is closed on weekends but had been told our sales pitch was supposed to be this morning, Sunday. We have tried to fulfill our obligations but the sales office has not fulfilled their part.

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6:31 pm EDT
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Capital Vacations / Capital Resorts Group death of owner/aged co-owner

My mother is 85 years old. Her husband was killed by a car while walking across the street. Because of her advanced age and no partner to now travel with, as well as health of an 85 year old, she is unable to travel. She and her husband had paid cash in full when the timeshare was purchased. Now, with him gone, she is on a very restricted income. She telephoned Capital Resorts asking for help as she can in no way afford the maintenance fee or travel anymore, asked if they would just take it back, no money exchanged, and they declined, actually found that suggestion humorous. This is despicable for a company to have such a policy or treat their customers in such a manner. They even threatened her with collection turnover if she is unable to pay, choosing to eat or obtain medical treatment instead.

I personally worked in the finance department of a timeshare company in another state for nearly 10 years, and I know for a fact that this decision is entirely arbitrary. I made decisions on a regular basis myself of whether or not to take back a timeshare in such instances, so it can be done, and quite easily.

Capital Resorts apparently doesn't value human life -- only the almighty dollar. In this situation though they won't even be able to gain the dollar they value so highly, but will contribute to the worry, stress and subsequent health decline of an 86 year old woman.

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mylily42
, US
Aug 27, 2021 2:47 pm EDT

WOW...

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Traceys24
, US
Oct 07, 2018 6:50 pm EDT
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I think she should try reaching out to Capital again. Try doing it in writing and providing a copy of her husband's death certificate and maybe a note from her doctor saying it isn't safe for her to travel. If calling again, try calling with both of you on the phone and ask to be transferred to a supervisor. I wouldn't give up with a single call. They should have been nicer and more empathetic but if all it a single call with a hard luck story was all it took to get someone out then there would be no owners.

I am surprised with your experience working for a timeshare company that you were not able to talk your parents into rescinding immediately. Perhaps they didn't tell you until it was too late.

Also to complicate things there are also Capital Resorts memberships and Grand Crowne Resorts memberships (if they bought prior to 2014 and never upgraded to Capital). If it is still a Grand Crowne membership you will need to find someone from Grand Crowne rather than Capital.

In either case another option is to try to find owner groups and offer the membership for free with the taker paying the transfer fees. I just read a post today in a facebook group, the same group I saw a link to your complaint- Capital Resorts (Formerly Grand Crowne) Owner Complaints, where someone said they posted their membership and said within 5 minutes they had 3 offers to take the membership.

Hopefully she is successful getting rid of her membership so she and you don't have to worry about it anymore.

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8:29 am EDT

Capital Vacations / Capital Resorts Group monetary gift refund

While on vacation, I attended a seminar for a time share. We paid a deposit. But, after reading several bad reviews we became skeptical and canceled our contract the following morning. We received our cash deposit but never the money for the 2 checks we used towards the deposit. I was told they mailed the checks on 08/16/18 16. As of today 09/13/18. Still no refund. I guess the figure they'd keep it since we canceled the contract ?

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Capital Vacations / Capital Resorts Group - sales/timeshare scam

I purchased a package from a vendor at Shorview Days July 2017. I go to schedule my package I paid for at Wisconsin Dells and told they no longer book at this location even though I have 1 year from date of purchase to book. Capital Resorts could care less about helping me get my refund and all I get is the run around. Capital Resorts can't provide a...

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Capital Vacations / Capital Resorts Group timeshare presentation fee stolen

I paid a Capital Resorts representative $100 for a presentation and 2 night stay at the Polynesian in Wisconsin Dells, WI. I did this on July 28, 2017. I chose this location because it's only a 3-hour drive from my home. When I called to book my date I was told they no longer have any place for me to stay in Wisconsin Dell's and I'd need to visit Branson, MO or Orlando, FL instead. Furthermore, they refused to refund my $100 down-payment. What a scam. Avoid this company at all costs.

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natashakostuck
, US
Jul 20, 2018 5:42 pm EDT

Same thing happened to me. Purchased from a vendor at Shorview Days July 2017. Go to schedule my package I paid for at Wisconsin Dells and told they no longer book at this location even though I have 1 year from date of purchase to book. Capital Resorts could care less about helping me get my refund and all I get is the run around. Capital Resorts can't provide a service I paid for at the specific location, give me my money back. It is as simple as that. It has been a nightmare to try and get my money back from these crooks. Run if you see these scammers at Capital Resorts. I'm not giving up on my money! THIS COMPANY SHOULD BE SUED!

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7:13 pm EDT

Capital Vacations / Capital Resorts Group preview for kissimmee florida barefoot suites

I was scheduled for a preview at 2750 florida plaza blvd at 9:00 on 6/17/18. I was greeted by a representative name dan and all went well at first. When I declined the offer, dan became aggressive and hostile. Dan yelled at me saying why did I waste his time for 2 hours if I wasn't going to buy into it. I informed him that I came into the situation with an open mind and I didn't appreciate his rude manner. He then said all I did was waste his time and I need to leave. When I asked for a supervisor another man who was present reacted with telling me what I want? When I asked him if he was a supervisor, he responded to me what I want again? I informed him I want a supervisor and his response was again was what do I want? After several times of me asking if he is a supervisor or if he can tell me his role within the company he stated that he is the director here he said again what you do you want? I said nevermind. I will contact the corporate office. This man who claimed to be the director said this is [censored] you made this man waste his time for two hours and you need to leave now. It did not matter to any of these men that I had my one year old son present for this ordeal because they were yelling and being extremely disrespectful. Another man came out of the office and said I need to give you your gift. Then the director said take your free gift and leave and dan said yeah get your free gift and get out of here. I have never experienced such cruel and unprofessional behavior from anyone like this before. I can't believe I paid 249.00 for this disgusting, vulgar treatment from people who are suppose to represent a company. I was promised incentives that I didn't even receive but that is minor in comparison to the shameful behavior of these two men. I am a teacher and I value lessons and most importantly I will share my experience with others and try to make consumers beware of not only fraudulent practices but of a company who employs people with zero work ethnics who bully and intimadate their customers.

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1:36 pm EDT
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Capital Vacations / Capital Resorts Group was sold a vacation to biloxi, ms.in april 2017, location not available will not refund money

I am writing this letter requesting a complete refund of the ocean view vacation villas in biloxi, ms, that I booked in april 2017 and was told I had 18 months to take the trip.

I called in april 2018 to schedule my trip to biloxi and was told that destination was never going to be available, which leads to me to wonder if there ever was a viable vacation to ocean view vacation villas in biloxi, ms? Furthermore, it is still being advertised on your website!

I spoke with amanda j griffin, compliance manager and she sent an email address to which I forwarded this correspondence 3 weeks ago, to no response.

Please issue a refund immediately to my credit card, or you may forward and expedited check me at the address listed on the confirmation below in the amount of $189.00, which is what I paid.

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Update by TrinaB678
Jul 24, 2018 1:28 pm EDT

I just received a call from Capital Resorts on voicemail and the guy purposefully rolled through the return phone number such that it was completely inaudible. These people are crooks!

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Geri 52
Oakland, US
Jul 20, 2018 7:01 pm EDT

You both need to open disputes with your credit card companies for the charges this place put on your accounts. Then you need to go to your state's attorney general's website and fill out a complaint against them.

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natashakostuck
, US
Jul 20, 2018 6:01 pm EDT

I purchased a package to Wisonsin Dells, WI from a vendor at Shorview Days July 2017. I go to schedule my package I paid for at Wisconsin Dells and told they no longer book at this location even though I have 1 year from date of purchase to book. Capital Resorts could care less about helping me get my refund and all I get is the run around. Capital Resorts can't provide a service I paid for at the specific location, give me my money back. It is as simple as that. I have all my paperwork with their name blasted all over it, don't try and tell me you can't get me my refund. Not my problem, they contracted with the vendor not I. It has been a nightmare to try and get my money back from these crooks. Run if you see these scammers at Capital Resorts.

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9:43 am EDT
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Capital Vacations / Capital Resorts Group vacation club, fraudulent sales practices

Owners since March 2015. 74, 500 points for $10, 000 cash.
Used our points only once with a condo market value of only about $1100. Considering our maintenance fees each year $800+ and the $189 Interval exchange fee, how is this a good vacation club deal. Made several attempts to use our points and were always told "no availability". As of March 2018 we lost 74, 500 points.
During the 4-hour initial sales meeting in March 2015, we were told:
--Through Interval we would have "at our disposal" vacations on the Florida Panhandle which is our favorite area.
--74, 500 points were more than enough to take fabulous vacations every year and it would not take us long at all to recoup the initial investment.
-- 74, 500 points for $10, 000 was much less than the going price because we were buying a repo.
--could also exchange our points for cruises.
We have tried to give them opportunity to prove their worth. Made many failed attempts to book on the Florida Panhandle. We lost 74, 500 points as of 3/31/18.
I called the cruise exchange desk and learned almost immediately that using all of the 174000 points (2 years worth) would only save us about $1100 on the cruise price. That bit of information would have been helpful at our initial sales meeting.
I so regret not doing my due diligence back in March 2015 by referring to Better Business Bureau website. I did file a very detailed complaint with the Better Business Bureau winter of 2017. Capital Resorts did respond saying they would address our concerns. I have not been able to book. The only other calls I have received are requests for our overdue maintenance fees. When I asked BBB why my complaint and their response was not made public, BBB told me that because Capital's response contained personal information about myself and spouse, the BBB could not publish the details. I was furious because I knew of that policy and made sure my initial complaint did not include personal information. If I knew that policy you can be assured Capital knew and deliberately included my personal information to prevent my claim from being published on BBB website.

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Update by Lila Rivas
Apr 18, 2018 10:29 am EDT

Part 5. I asked BBB why my complaint was not made public. BBB said Capital's response contained my personal info so they couldn't publish. I was furious. I knew the policy and insured my complaint excluded personal info. If I knew, rest assured Capital knew and deliberately included my personal info to prevent claim from being published with BBB.

Update by Lila Rivas
Apr 18, 2018 10:31 am EDT

Part 4. I so regret not doing my due diligence by referring to Better Business Bureau website. I filed a very detailed complaint with the BBB. Capital Resorts did respond saying they would address our concerns. I have not been able to book. The only other calls I have received are requests for our overdue maintenance fees.

Update by Lila Rivas
Apr 18, 2018 10:32 am EDT

Part 3. We tried to give them opportunity to prove their worth. No availability. We lost 74, 500 points as of 3/31/18.

Called cruise exchange desk, learned immediately using all 174000 points (2 yrs worth) only saved us about $1100 on the cruise price. That bit of information would have been helpful at our initial sales meeting.

Update by Lila Rivas
Apr 18, 2018 10:33 am EDT

Part 2. At 4-hour initial sales meeting:
-- we would have "at our disposal" vacations on the Florida Panhandle which is our favorite area.
--74, 500 pts more than enough for fabulous yearly vacations to recoup investment.
-- 74, 500 pts for $10, 000 much less than the market price because we were buying a repo.
--could exchange points for cruises.

Update by Lila Rivas
Apr 18, 2018 10:34 am EDT

Part 1. Owners since March 2015. 74, 500 points for $10, 000 cash.
Used our points only once on condo market value only $1100. Considering our yearly maintenance fees $800+ and the $189 exchange fee, how is this a good deal. Made several attempts to use our points and were always told "no availability". As of March 2018 we lost 74, 500 points.

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12:09 pm EDT
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Capital Vacations / Capital Resorts Group club dues and maintenance fees

I have been in contact with an individual since last year because of a complaint i had. So the bottom line was was that we came to the conclusion that my 2018 fees would be waived. Well it's The end of March and i am still fighting with capital resorts on getting my fees waived because i was told they where. I have paid my monthly payments but my account is suspended. Really? I can't use my timeshare and i was told that i have to prove that the individual said what he did. I have proof and i sent it in! But it shouldn't come down to that since i have been dealing with this since last year! I am so sick and tired of this company promising that they will fix it and then say if their is anything else let them know and they will fix it directly. Haha. What a joke! If i could i would have never stepped into this contract and did my research first. These people don't care about you they only care about the money!

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Frequently asked questions (FAQ) about Capital Vacations / Capital Resorts Group

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What is Capital Vacations, and is it a legitimate company?

Capital Vacations is a vacation ownership and management company that offers vacation packages and resort stays. Whether or not the company is legitimate would depend on their reputation and customer feedback.

Are there any reviews or feedback from customers who have booked vacations through Capital Vacations?

Yes, there are likely many reviews and feedback from customers who have booked vacations or resort stays through Capital Vacations. Checking these reviews can provide insight into the legitimacy and quality of the company's products and services.

Does Capital Vacations have a physical location, or is it solely an online company?

Capital Vacations operates as both an online and physical vacation ownership and management company, with locations in various vacation destinations.

Is it safe to book vacations through Capital Vacations' website?

It can be safe to book vacations through Capital Vacations' website, provided that the website is secure and the company has a good reputation. It is important to check for secure payment methods and look for any red flags, such as overly low prices or poor customer reviews.

How long has Capital Vacations been in business, and what is their reputation?

The length of time that Capital Vacations has been in business can be an indicator of their reputation and legitimacy. It is worth researching the company's history and checking for any customer feedback or reviews.

Does Capital Vacations offer any warranties or guarantees on their vacation packages?

Capital Vacations may offer warranties or guarantees on their vacation packages, such as a satisfaction guarantee or cancellation protection. It is worth checking the company's website or contacting their customer service to inquire about any available warranties or guarantees.

What kind of payment methods does Capital Vacations accept, and is it secure?

Capital Vacations may accept various payment methods, such as credit cards or online payment options. It is important to ensure that any payment method used is secure and protected from fraud or theft.

What types of vacation packages does Capital Vacations offer, and how is the quality?

Capital Vacations offers a wide range of vacation packages, including resort stays and travel packages. The quality of the vacation packages can vary depending on the specific package and destination.

Are the prices at Capital Vacations competitive compared to other vacation companies?

Capital Vacations may offer competitive prices compared to other vacation companies. However, it is important to ensure that prices are not excessively low, as this may be a red flag for a scam or poor quality services.

Does Capital Vacations offer any customization options for vacation packages?

Capital Vacations may offer customization options for vacation packages, such as selecting preferred destinations or activities. It is worth checking the company's website or contacting their customer service to inquire about available customization options.

How fast is the booking process for vacation packages on Capital Vacations' website?

The booking process for vacation packages on Capital Vacations' website can vary depending on the complexity of the package and the payment method used. It is worth checking the company's website or contacting their customer service to inquire about booking times.

What is Capital Vacations' cancellation policy, and are there any hidden fees?

It is important to check Capital Vacations' cancellation policy before booking a vacation package, to ensure that cancellations are possible and to understand any associated fees or requirements. Hidden fees should be avoided.

Are the customer service representatives at Capital Vacations helpful and responsive?

The quality of customer service at Capital Vacations can be an indicator of their legitimacy and customer focus. Checking customer reviews and feedback can provide insight into the helpfulness and responsiveness of the company's customer service representatives.

Can I make changes to my vacation package once it has been booked through Capital Vacations?

Capital Vacations may allow changes to vacation packages after they have been booked, but this may depend on the company's policies and the specific package purchased. It is worth checking the company's website or contacting their customer service to inquire about available options for changing vacation packages.

Are there any discounts or promotions available when booking through Capital Vacations?

Capital Vacations may offer various discounts or promotions throughout the year. Checking the company's website or signing up for their newsletter can provide information about any available discounts or promotions.

What is the process for obtaining travel documents, such as visas or passports, when booking a vacation through Capital Vacations?

The process for obtaining travel documents can vary depending on the destination and the traveler's nationality. It is important to research the specific requirements for the travel destination and to contact the appropriate authorities or agencies for guidance.

Does Capital Vacations offer any travel insurance options for booked vacations?

Capital Vacations may offer travel insurance options for booked vacations, such as coverage for trip cancellation or medical emergencies. It is worth checking the company's website or contacting their customer service to inquire about available travel insurance options.

Is Capital Vacations a reputable company, and are there any red flags to be aware of?

The reputation and legitimacy of Capital Vacations can vary. It is worth researching the company's history and checking for customer feedback and reviews. Red flags may include excessively low prices, poor customer service, or a lack of clear cancellation or refund policies.

How can I be sure that the vacation package I receive from Capital Vacations is legitimate and not fraudulent?

Ensuring the legitimacy of vacation packages booked through Capital Vacations can be important. Checking for the use of reputable hotels and travel providers can be an indicator of legitimacy. It is also worth checking the company's reputation and customer feedback for any concerns about fraudulent activities.

What is the general consensus among industry experts regarding Capital Vacations' legitimacy and quality?

The opinions of industry experts regarding the legitimacy and quality of Capital Vacations can vary. It is worth researching the opinions of industry experts and checking for any relevant certifications or awards that the company may have received.

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Capital Vacations / Capital Resorts Group contacts

Phone number

+1 (844) 777-2582

Website

capitalvacations.com

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