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HotelsClick Customer Service Phone, Email, Contacts

HotelsClick
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1.6 7 Complaints
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HotelsClick Complaints 7

ComplaintsBoard
J
9:18 am EST

HotelsClick refund not received

Booking no. [protected] tried to ring customer services at your company for 2 weeks, cannot get through, I booked the hotel with hotelsclick and paid £94.75 immediately on the 14/11/18 & received a confirmed voucher booking which I printed off. On the 28/11/18 I received an email stating technical reasons had caused an administration problem that you couldn t guarantee the confirmation (even though I had a confirmed voucher booking) it was cancelled by you on the 12/12/18 and noted that a refund would follow within 15 days, this didn t happen, then on the 14/01/2019 an email was received stating you regretted that it was not possible to follow the refund procedures because of world economical issues that had surfaced. I will wait 15 days for my refund of £94.75, otherwise I will have no alternative to take the matter further, yours respectfully jonathan hoyle

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Will Romijn
US
Feb 06, 2019 5:00 pm EST

ik heb geboekt op 14-11-2018 H2018-90863 betaald 749.25 Bevestiging ontvangen. 12-12-2018 cancelled en ook
een mail erbij dat binnen 15 dagen geld terug zou zijn nu op 6-2-2019 nog niets. Vandaag een onduidelijk mailtje ge-
kregen dat het nog wel even kan duren wegens problemen. en TRIVAGO BEDANKT VOOR HET DOOR STUREN VAN DE BOEKING

WILL ROMIJN

ComplaintsBoard
H
4:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

HotelsClick hotelsclick booking cancellation - no refund!

I made a booking (ref no H2018-86760) on 27/10/2018, hotelsclick cancelled the booking on the 27/11/2018. They advised it would take 15 days to refund the money, it's been nearly two months with no refund. Customer support at hotelclick will not respond to multiples emails that I have sent them asking of the refund. I have tried calling multiple times and end up being put on hold for over an hour.
The whole site appears to be a scam and I am being owed over $1, 300 AUD in refund.

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ComplaintsBoard
C
8:30 am EST

HotelsClick cancelled reservation h2018-53244

On June 15th 2018 I booked a Hotel under reservation H2018-53244 for which u$s 1136.97 were charged to my Mastercard.
Suddenly, on November 29th 2018 I received a mail informing me of the cancellation of the booking.
Following my inquiry I received several mails (attached) saying the Reservation could not be confirmed by Hotelsclick and that I would receive instructions to get a refund.
Until now, I havent received anything.
I need and expect (at least!) a full refund of my payment.

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Is HotelsClick Legit?

HotelsClick earns a trustworthiness rating of 21%

Assess your risks. Protect your personal information when dealing with HotelsClick.

Our conclusion: After careful review, ComplaintsBoard concludes that HotelsClick has trust issues, raising doubts about their legitimacy. We highly recommend being cautious and doing some research before engaging with HotelsClick. If you have had a negative experience with HotelsClick, let ComplaintsBoard know by filing a complaint.

Based on our evaluation, HotelsClick has resolved only 14% of 7 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

Exercise caution when using hotelsclick.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

HotelsClick protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to HotelsClick. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for HotelsClick. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • The age of HotelsClick's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Hotelsclick.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Hotelsclick.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • According to our analysis, HotelsClick appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
A
8:35 am EST

HotelsClick hotel booking cancelled but money taken

I booked a hotel room 8 nights in December for three people in Disneyland Paris area on February 7th 2018. Two weeks away from my arrival date I just got an email from hotelsclick.com and they just cancelled my reservation with the hotel. I am now without any hotel and have to find another hotel at very high rates and most probably far from where I wanted to be. They took the money on the same day of the reservation and never passed it to the hotel.

My reservation number for this was H2018-11949. I have tried phoning them for the past 2 days and sent many emails and they never got back. They are a fraud and many people are reporting the same thing that has happened to me.

Please do something about the company. Stop them from doing such things to people. My holiday I was looking forward to is destroyed.

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ComplaintsBoard
Y
7:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
HotelsClick has left an official reply on this complaint.

HotelsClick fraudulent business practice

I have booked a hotel room in Italy for my business trip. I decided to try HotelsClick service because they seemed trustworthy enough. Unfortunately I did not read the reviews earlier.
So I made a booking and paid the whole amount.
Two days passed and I started to get nervous because no one contacted me and there was no information regarding my booking.
I called HotelsClick but no one replied, so I decided to call the hotel directly. Hotel manager told me that they were informed that I have TRIED to book a room but they did not receive the payment! What?
I've tried many times to contact HotelsClick but they ignored me! This is a fraudulent business, HotelsClick should be investigated and shut down!

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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ComplaintsBoard
E
1:06 pm EDT

HotelsClick site is scamming and stealing money from costumers

We booked the hotel rooms through the website www.hotelsclick.com. We were immediately charged for the hotel rooms and got the confirmation, but it came from unknown company. We checked their email, but we couldn’t reply on it. The company scammed us and we have no possibility to get money back. We called the hotel, but they replied that they didn’t have such reservation. Scam.

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H
HotelsClick
US
Aug 31, 2015 3:57 am EDT

Dear Eddyf,
we are very sorry to hear about that.
Could you please give us your booking reference in order to check this issue?
Thank you,
HotelsClick

ComplaintsBoard
L
4:30 am EDT

HotelsClick they don't post policy on the website

People, avoid the website www.hotelsclick.com. We found the hotel and booked it, but it turned out that they didn’t return money back or provide any help. They took money and provided booking number, but 10 days later we asked them, if we could get money back, because we wanted to cancel the booking. But the rep told “no” and advised to check their policy, but we haven’t found it on the website. So, think twice before you deal with them.

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Will Romijn
US
Feb 12, 2019 4:54 pm EST

Ik heb geboekt op 14-11-2018 H2018-90863 betaald 749.25 Bevestiging ontvangen. 12-12-2018 cancelled en ook
een mail erbij dat binnen 15 dagen geld terug zou zijn nu op 6-2-2019 nog niets. Vandaag een onduidelijk mailtje ge-
kregen dat het nog wel even kan duren wegens problemen. en TRIVAGO BEDANKT VOOR HET DOOR STUREN VAN DE BOEKING

WILL ROMIJN

A
A
Amy D1
GB
Dec 11, 2018 3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

H2018-76257 - Booking to Dubai. Received email less than a month before holiday cancelling booking. No refund was issued and I am unable to get hold of anyone by phone or email. This is being reported to the police and I will be seeing legal action. They have stolen money and are clearly con artists.

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Overview of HotelsClick complaint handling

HotelsClick reviews first appeared on Complaints Board on Jul 15, 2015. The latest review refund not received was posted on Jan 31, 2019. The latest complaint fraudulent business practice was resolved on Jul 28, 2016. HotelsClick has an average consumer rating of 2 stars from 7 reviews. HotelsClick has resolved 1 complaints.
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  1. HotelsClick Contacts

  2. HotelsClick phone numbers
    +1 (201) 743-8951
    +1 (201) 743-8951
    Click up if you have successfully reached HotelsClick by calling +1 (201) 743-8951 phone number 0 0 users reported that they have successfully reached HotelsClick by calling +1 (201) 743-8951 phone number Click down if you have unsuccessfully reached HotelsClick by calling +1 (201) 743-8951 phone number 0 0 users reported that they have UNsuccessfully reached HotelsClick by calling +1 (201) 743-8951 phone number
    USA
    +44 203 529 7877
    +44 203 529 7877
    Click up if you have successfully reached HotelsClick by calling +44 203 529 7877 phone number 0 0 users reported that they have successfully reached HotelsClick by calling +44 203 529 7877 phone number Click down if you have unsuccessfully reached HotelsClick by calling +44 203 529 7877 phone number 0 0 users reported that they have UNsuccessfully reached HotelsClick by calling +44 203 529 7877 phone number
    United Kingdom
    +39 041 887 6916
    +39 041 887 6916
    Click up if you have successfully reached HotelsClick by calling +39 041 887 6916 phone number 0 0 users reported that they have successfully reached HotelsClick by calling +39 041 887 6916 phone number Click down if you have unsuccessfully reached HotelsClick by calling +39 041 887 6916 phone number 0 0 users reported that they have UNsuccessfully reached HotelsClick by calling +39 041 887 6916 phone number
    Italy
    +33 174 180 358
    +33 174 180 358
    Click up if you have successfully reached HotelsClick by calling +33 174 180 358 phone number 0 0 users reported that they have successfully reached HotelsClick by calling +33 174 180 358 phone number Click down if you have unsuccessfully reached HotelsClick by calling +33 174 180 358 phone number 0 0 users reported that they have UNsuccessfully reached HotelsClick by calling +33 174 180 358 phone number
    France
    +34 911 436 908
    +34 911 436 908
    Click up if you have successfully reached HotelsClick by calling +34 911 436 908 phone number 0 0 users reported that they have successfully reached HotelsClick by calling +34 911 436 908 phone number Click down if you have unsuccessfully reached HotelsClick by calling +34 911 436 908 phone number 0 0 users reported that they have UNsuccessfully reached HotelsClick by calling +34 911 436 908 phone number
    Spain
    More phone numbers
  3. HotelsClick emails
  4. HotelsClick address
    Viale Ancona 24, Mestre, Venice, 30172, Italy
  5. HotelsClick social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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