Capital One Credit Cardfraudster

Z
This review was posted by
a verified customer
Verified customer

I bought a U.S. Army collectible watch from Vietnam-turned out to be a fake.Ebay would do nothing, PayPal would do nothing so since it was a fraud I figured I'd try disputing the charge. After I sent my facts in twice as told by the diputes people I got the the disputed claims manager & he said you keep sending in all this paperwork etc-yep that's what I questioned the staff about but was told to do it. After the manager got snooty I asked for his supervisoe which he said would do no good. I eventuallt talked to a nice lady and left a voice message for Mark of the Executive Response committee, who refunded the money but said if the seller came up with strong proof they would have to refund him but I would be told first.Feb/1/11 they took the money without notice and said it was mostly because I had not sent the item back(they had said not to in their letter) and now they want more proof it is a fake than before.I have filed a complaint with the omsbudman and the banking omsbudman but I don't think Capital One Canada wants paying customers, they want to help Vietnam prosper by selling fakes. Needless to say I have another card. Watch bought Oct/11/10 & still fighting with capital One. If you can avoid their credit cards because if you dispute a charge they put you through ***.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.