Capital One – Page 27

I signed a contract for a payment reduction program. I made my payment and sent in through mail the contract within the required amount of time. I actually handed the contract to a post office worker and didn't just only put it in the box. But capital one auto finance is now claiming that I did not get them the form and they want to repo my car. I did everything correctly, but because they do not want to honor the contract and payment I made, I now had to spend the rest of my money on getting my car out of repo and now I have no money for food, medicine, or anything. I did everything correctly and now they are majorly screwing me over. When you make a payment and sign a contract, they should follow that, but instead don't give a single care about their customers and screw them over. I am beyond angry and this is extremely wrong what they are doing.

I have been a long time customer at Capital One, with a very large savings account, as well as checking for 15 years. (Previously ING) My credit score is about 840 and very little credit card debt. I opened a Walmart credit card to get the 5% credit. They only allowed a $300 limit. (Laughable) I made multiple calls without success. I will now be moving all of my business elsewhere.

I provided all necessary documents to capitol one after I was involved in a hit and run accident and they drug thier feet on treating it as an uninsured motorist so that my gap claim could be initiated and they could have contacted carmax gap insurance and requested an appraiser and because they went back and fourth stalling the car was sold by the tow company way before they finally submitted everything gap needed so they could have assest the car before it was sold. Now gap is refusing to pay out my claim and Im stuck with this mess.

my account suppose closed but didnt so please send new card and if please remove late payments off credit report.O i have those 4 late payments i really want off credit and card capital one /walmart combined .all i want those 4 late payments took off can you do that i dont know what else say but since i pd card i thought cancaled the card but wasnt done so need new card and those 4 late payments removed from my credit report please sylvia cotten 608 w haven dr eldon mo 65026

This is a scam company that will cheat you and stop picking up your calls. All they asked for is more money, they ended up taking $56, 000 I deposited to them and denied all the withdrawal request I made. I reached out to them, they stopped picking up my calls and responding to my mail's. I had to reach out to a recovery expert via, adamwilson. trading { a t } consultant. com/ because his strategy really helped me to withdraw my funds that was stuck with them.

This service is not something i would use .I believe a third party has ask for.

I worked hard to pay off an account with Capital One all while gone in the EU. I am now at home in the USA and have found mail telling me they closed it of their own accords. In my research I have seen that if a lender closes an account, they also can indeed re-open it. I have called various times to reps the past days and when I could get through, could find no one to help me re-open this account. Please help me escalate the case to re-open the account. It had been paid down in full and I was in very good standing (and still would be). You can reach me at 336.764.1569 and [protected]@gmail.com.

The names that had been assigned to each account are no longer there. I can no longer see all previous transactions. See only recent ones. It says to go into statements to see previous. When go into statements, it says I have no statements which is ridiculous because I've been banking with Cap One for over 10 years. Ready to close out all my accounts with them and transfer my money to another bank.

Company advised Dec 2019 and Jan 2020 were extended during family tradgedy then they reported adversely as 60 days although they did waive balance. To make it worse they stated feb payment was over 30 days making it 90 days total costing me thousands in credit lines and declined mortgage loan that I was previously preapproved for. Then they have the nerve to call me from Richard Fairbanks office with an attitude talking down. I've never been 60-90 days late on anything in my life least of all this account they refuse to fix I will be suing very shortly you cost me so much

I have called Capitol One numerous times disputing charges from avis rental car coming out of my account and I am not even on the rental agreement, I allowed one transaction months before and was told I had to go in person to pay, since then they started randomly taking different amounts out of my account in which I called an disputed charges numerous times, You guys recommended that I get a new card and eventually had to close my account with you, to this day your still allowing charges to come out of an account that is closed and I know nothing about, also a transaction of 2360 should not have been paid out at your end without you guys letting me know or even asking me me, I contacted avis as well but not sure what to do but I need some kind of answer TO the protocol, I am working on building my credit and I cannot afford a mistake like this, please advise THANKS MELISSA YOUNG ACCT [protected] email [protected]@yahoo.com [protected]

I opened an account with Capital One (Account type 360 checking) on 5/16/2015. I also have a business account that was was opened as well. There were several checks/deposits made to the accounts. Capital One closed the accounts without my knowledge. When I called them they said that they sent a check to me. I never receive this check. I called them more than 20 times. I provided them with all the information they needed. I even provided them with copies of emails they sent to me and the account information sheet. I told them that I changed my phone number and address. they refused to accept the documents. I gave them my SSN, account # and linked Debit Card #. They still refuse to release the funds to me. They are telling me that they cannot find this information in their data base. What can I do about this issue. They are holding my funds after they closed the accounts.

I have called customer service 15 times, they refuse to change my old landline phone number that's been disconnected [protected]) to a cell phone number [protected]) so I can get online on my account and pay my bill online and review my charges... They said since it's not in my name but my daughter and her husband's name (i'm on their verizon account) they own a verizon store in ankeny ia... They say they can't text me.. (that's a lie because the other credit cards I have, text this number all the time, as does my doctors, insurance etc,... I tried to change my new address in texas and they refused to take it... So I can't get online to review anything... I gave them my card number, last four digits of my social security etc... Still they refused

Thanks in advance

Darlene Schafer
[protected]@aol.com
Capitol card # ending in 9555

The online banking does not work properly. My user name was subtly changed. I can't log in, takes me forever with error messages, my account gets locked out, need to wait next day to try again. I have never had problems with any other account or system with username and password, but what everthey are doing, it keeps me from loging on.

I have been trying to contact Capital One for three days now. On December 1, someone ran my credit for Cap1/Bass Pro. I did not do this.

It is impossible to get through to agents with 30 min or more wait time.

My email address is [protected]@gmail.com

I am concerned a credit card has been issued to someone fraudulently. Please assist with resolution

I tried to make a purchase from Home Depot on 10/22/20. I knew I had fraud detection on my card and told the checkout clerk as such. As suspected, the purchase was denied. However, instead of a verification text message like I usually get, I received a message to call. I spoke to an Capital One representative, who asked me a battery of questions regarding recent purchases - which I answered. At that time I was told I could go ahead and make the purchase. I tried a 2nd time and had the same denial, along with another text message to call.
This time I was asked to upload my license, and that it would take up to 7 days to validate. I received no information from anyone. I followed up a week later to have them tell me they could not read the license information. I know that to be nonsense because JPEG files are designed to be scalable with loss of integrity. In any event I had to upload my license again (with the representative on the line). She confirmed that she could see my information and would forward it on. Today, after several days of waiting I followed up again. This time they tell me nothing has happened because my drivers license does not have a barcode on the back. Maryland drivers are being given the new license with a barcode - but the old licenses do not have that information. The rep who verified she could see my info did not state this, nor did I receive a call to inform me of this. I am being told that there is nothing that can be done without a barcoded license which is absolutely ridiculous. This is the 21st century and I am being told that Capital One does not have the capabilities to verify someone outside of a single method? That method being a drivers license barcode that not all states have fully migrated to?
So now I have a card with a restriction on it and cannot be used because my license doesn't expire until 2024 (which you already know because you have it). I have been a loyal customer for many years, and this is how I am treated for my loyalty? This would not have even been an issue if the representative within Capital One would have performed their duties correctly so that my transaction was processed after I initially called to verify the purchase. I offered other resources (Passport Card, etc.) to show my identity but no one seems to be concerned with resolving this issue. They would rather hide behind outdated processes that are in need of severe overhauling at the expense of their customers.

All I am asking for is to have the restriction on my card lifted. Now I have to go and change all direct payments from my Capital One card, as my payments are now getting denied because no one was courteous enough to pick up the phone and say there is still an issue. I would like someone who can actually do something to call me. In this day and age it is easy enough to resolve this. We have Zoom, Google Meet, Microsoft Teams, and a host of other resources that would take 3 minutes to connect, see my face, verify it against my ID to know that it is me. If there is anyone at Capital One that has the actual interest and capacity to assist (I have already spoken to an account manager), please call me at [protected] or email me at derrick.b.[protected]@gmail.com. I have not had any issues with Capital One until now. These past 2 weeks have been an absolute nightmare dealing with this.

Regards,

Derrick Smith
Historical Loyal Customer

Several months ago, I call the customer service to close my credit card and they promised to waive the $95 annual fee, at that time, and I had cleared all of the balance I owned. But after that, the annual fee still came out and cumulate for couple months, the accumulation of the late fee and interests plus the $95, total is $211 at the beginning of nov 2020. It is crazy amount that they charged me and I didn't know. I called them again, and they just waved $38, one month late fee. I really feel angry about what they they do. I don't think I has the responsibility to pay for the money that capital one charge me. It is unreasonable!

Capital One is completely duplicitous and unlike other credit companies, makes getting late fees removed extremely hard. During this time of the pandemic I have had to close all 5 of my Papa John's in San Diego CA. My whole financial profile took a big hit. I had head the most credit card companies have been extra willing to work with their customers regarding late fees and/or other problems because of Covid-19.

I called Capital One today. I asked to talk to a Customer service rep regarding a few late fees I had. I was transferred to a woman named Charlene. She was rude and extremely condescending from the start. I explained my situation and said I had heard credit companies are working with customers and removing late fees. I had about 175.00 between my three cards. She curtly stated that they removed one 25.00 fee and that was all I got. I attempted to explain I needed a bit more help than that and she basically stonewalled me. When I asked if there was someone else I could talk to, she became condescending and asked me, over and over, why I meant by that. It was embarrassing and maddening all at once. Duplicitous and Doublespeak. I felt a lot like Winston Smith. I'm not sure who reads and responds to this site but I could really use more help, as I'm sure a lot of other customers who have been unlucky enough to get ‘Charlene' from customer service when they called for help.

Kirk Forrest
[protected]

Paid off my account because of high interest being charged. They still charged me interest for that month it was paid off and every other company will credit that back to you which they would not credit it back or one time courtesy fee or anything so I told them to close the account which they did. They gave me a credit for the rewards and told me the amount I had to pay. It was due the 16th which was a Sunday when I paid it and on the bill it shows 17th but not credited until the 18th on my statement and they charged me a late charge of $28. OO plus interest. I had no idea they were charging me money until someone called for money. They never emailed me anything and I never went online to look at the account because it was paid off. I called as I thought someone was scamming me and they had run all these charges up saying my payment was late. No one will credit these charges. I have never had any charges credited and they could have credited that late charge and how they could even charge a late charge on a closed account that was paid off and keep adding more every month is beyond me. Will try to attach paperwork.
Thanks for any help to get this account cleared.
Helen Stever
[protected]
[protected]

Name:Etta R, Hicks Address: 1401 Summit Avenue Jackson, Ms 39212 Today I received a bill and do not have an account with your company nor have I ever requested a cedit card. I have been unable to get adequate help by phone, so, I have mailed the statement back to CapitalOne with the instructions to delete my personal information. My name and address is above. Thank you for your immediate attention.