The complaint has been investigated and
resolved to the customer's satisfactionResolved Canada Post — successfully delivered & not
resolved to the customer's satisfaction
I ordered an article of clothing off amazon. It was delivered from china and spent time in customs. After checking my mailbox every day for a few weeks i checked the tracking number to see if it was out of customs yet. To my surprise, tracking says "item successfully delivered" 15 days ago. It was not. I have a locked mailbox in my lobby. Normally, if it can be smushed inside they do, but if it's a bigger box they leave a notice and i come pick it up, no big deal. Neither a notice or package was ever left in my mailbox. Meaning the mail carrier either stole my item and marked it as delivered (I mean, what's to stop them?) or put it in the wrong box and a stranger kept it. Now i see on their website that the only thing i can do is contact the sender to file a ticket, i'm not able to. I don't really see how in these circumstances that will help me. I paid for the item, they sent it. It's very obviously cp that screwed it up. So angry.