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1.2 1108 Reviews

Canada Post Complaints Summary

66 Resolved
1041 Unresolved
Our verdict: If considering services from Canada Post with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canada Post reviews & complaints 1108

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J
10:27 am EDT

Canada Post mail delivery erratic and always late

Our company Marathon Underground Constructors Corporation, a business in the Greely Industrial park, have been having a huge issue recieving our mail delivery to our PO box (Box 70) on time, it has been constantly late and some days recieve no mail at all. The mail pick up schedule was by 10:30 am each morning and in the last couple of months it is never ready by that time or no mail at all for the day. I believe it is an internal sorting issue at this location that needs to be addressed. Our business needs to get our mail on time - we rely on the mail for payments that come in from our customers. As well the post office location requires us to send an employee by vehicle to pick up the mail and it is a waist of companies money to pay this employee to only show up and have no mail to collect. We need a solution as soon as possible - this situation is unacceptable for a business.

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P
3:56 pm EDT

Canada Post parcel delivery

Emergency, , , life and death, , , im out of life saving situation
simple, , they wont deliver parcel at postal code being p2b 2l1.. my neighbour get them but i cant do it at all, , .
last year youve started an investigation and it work great for a few deliveries, , now they started to not deliver to that adress..

why di i have to do this on a contuation basis.. the always tell us to attempt to get my parcel at the post office.
I had a stroke and thus have paralisis, , that why ive paid for door delivery..

my post office is not p2b 2l1, , , it is p2b 3k7, ,
and they lie, , as everytime they tell me to get it at post office the lie and they said they leaving a note in the door.. Ive been watching at many occasions, , they been nobody that came here, , ever, , not today, not yesterday, , and never have other deliveries at the door

And to top all of this, , , ive been out of my prescription and this delivery is crucial to get this delivered today
blood thinners, heart prescrition, pain pills,
this is a medical emergency.. It could be life and death situation as you, on top of this your way too late, , , i was guaranty 2 days delivery, , not 5 days

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W
12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canada Post canada post office customer service

I went to this post office to pick up a parcel and the man working there was so rude because the only I.D i had was my health card. i've bin going to this post office for years with this I.d only and never ever had a problem! Now with this new man working there it was a very unpleasant experience! every time i asked a question he would yell at me and argue with me. and everytime i answered a question he would yell at me and argue with me! THis is not right! I dont even want to go back there! He should not be working there at all!

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W
1:51 pm EDT

Canada Post picking up a parcel at a Postal Outlet

I was not allowed to pick up my parcel which had been delivered to my home address when I was not home. I went to the Postal Outlet (about two miles away) and I could not retrieve because I no longer possess a photo ID. I no longer drive and my new Health Card does not include a photo. I had plenty of other ID but still was told she would be fired if she gave me the parcel without a photo ID. I am 83 years old and at this time do not need a photo ID for any other reason than picking up parcels at your Postal Outlets. It is time for some trust from a senior who is quite capable of producing verified ID. I will in future have my parcels delivered to my church when no ID is required. My son among others told me when they are not home, the parcel is just left on the porch. Because I live in an apt. parcels are not allowed to be delivered to a neighbour in my stead? This is the meanest thing the P.O. does. Also, two months ago I sent two important letters and they as of this date have never been received.

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B
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canada Post ruined package. marked do not fold. stuffed in mailbox... many folds.

I received a magazine from the U.K. yesterday. It was a pre order that I ordered 5 months ago. It was very valuable and was a signed copy. Now it is worhless. It was stuffed in my mailbox, bent and folded ...and it was so jammed in I could hardly get it out.
I have the large Canada Post mail box that are used for packages that the mail man did not use...Why?
Do your post men know how to read...when it clearly says ...Do Not Fold...as the pics show.
I would like some action taken...
B.Zinman

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E
7:39 pm EDT

Canada Post parcel delivery

The attached photo is pretty self-explanatory, I mailed out a parcel to Calgary, Ab from Halifax, NS on July 16th. I purchased the Canada Post flat rate box and had it packed, sealed & addressed at the Scotia Square PO. Ever since it has been in a perpetual loop between Montreal & Halifax. I have contacted their customer service line 2 times and have asked for someone to call me back but have heard nothing. I also stopped in the Scotia Square PO and showed them what was happening, he phoned the depo and told me they would call me back shortly. Crickets.
Still the loop continues since my first contact on June 22nd.

Catch the parcel during one of these loops & send it overnight delivery and at this point I want a full refund.

Tracking No: MJ957451642CA

Eric Morrison
[protected]@eastlink.ca
902.818.0377

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C
12:18 pm EDT

Canada Post mail delivery

Every two weeks six pay cheques are mailed from gander NL, A1V 1W5 to South Brook nl A0J 1S0. Most weeks they arrive on wednesday or thursday. Occasionally one or two will go missing and not arrive until friday or the following monday. Could you explain how this can happen. My one employee gets very upset when his pay is delayed. It happens to him mostly. The frequency is about every three months.

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R
10:27 pm EDT

Canada Post birthday card not delivered

I bought a Birthday card for my Grandson KYLE, and put Lottery tickets in the card. I brought it to canada post in Hope, BC as I knew I had to pay extra for weight. I did and postal clerk place in their outgoing slot. The card was sent to 32980 Cameron Street, Mission, BC, V2V 6X5, on 2 July 2019. This is 21 JUl 2019 and it didn't arrive.

Just to Note My daughter who lives at the above mentioned address, has had 2 other Special occasion card go missing in the last year. A problem with Mission Postal Distribution Center ?

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S
6:03 pm EDT

Canada Post staffing of canada post outlet, port alberni, bc

I visited the Canada Post outlet in the Shoppers' Drug Mart at 3717 10th Avenue, Port Alberni, BC today to return a package and found the outlet closed in the middle of the afternoon as the staff was 'on a break'.
This is unacceptable. Hours are posted both in the store window and at the outlet. They do not say, 'when convenient'. If this store cannot keep enough staff on to run one till at the front of the store and one postal outlet, they should not have the postal outlet.
During the 15 minutes I waited, I saw 4 other people come in to do business with the post office and leave in disgust. I finally left, dragging the large and unwieldy package out of the store and into my car and drove to the main post office on the edge of town (an unnecessary trip wasting both my time and my gas).
This is NOT how you run a business, especially one representing a public service supported by taxpayer dollars.

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M
10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canada Post alleged non existent address

On May 25, 2019, a friend in the US sent me a letter. On July 17, 2019, he received the letter, which was returned with a sticker stating that the address was non existent.

See attached jpeg for the address and sticker. The address is correct in all respects.

The desired resolution is for Canada Post to hold the person, him/her, responsible and be reprimanded.

Also, Canada Post should apologize. It is no wonder that people, more and more, are going to electronic mail.

I would also like a response from Canada Post as to the action they have taken.

Malcolm Rowan

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I
3:57 pm EDT

Canada Post this canada post pick-up location offers consistently poor service due to language comprehension difficulties, and more.

This Canada Post pick-up location offers consistently poor service due to language comprehension difficulties, and more.

Every time I get a parcel dropped off at this location it is an unpleasant experience. First of all they do not speak, nor read English properly and the quality of service suffers significantly as a result. I am tired of following the instructions on the delivery notice perfectly, only to find out that my parcel is not there, and won't be until 1 PM. Despite the notice stating that it would be there by 9:30 AM on July 16, 2019.

I am tired of them speaking in languages other than English while serving me. This is Canada and we are an English-speaking country. If your employees cannot manage to speak English at least while they are engaged / dealing with customers, then I respectfully suggest you find some who show your customers the dignity and respect that Canadians deserve. When I present at a Canada Post pick-up location, I should not leave there feeling like I am being mocked by your employees.

I am also incredibly tired of listening to them speak in Chinese or whatever dialect they speak, followed by laughter, or derisive looks / sneers directed at me, every time I present at this location. Picking up my parcels should not come with a side order of abuse.

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G
5:35 pm EDT

Canada Post canada post not delivering to my house and leaving a card instead.

Again, Canada Post just erks me to no end. They are so lazy. It's time for Government to get red of the Canada Post completely and let the private sector look after it. The only reason I have it delivered is so I don't have to get it and drag it home. I can't believe this though. I bought from London Drugs Langley and they happen to be my post office outlet is also there. Then I get a card saying to pick up my parcels at London drugs. If I don't want the delivered I would have gone there myself and bought the items. Gee... Anyways what ever the reason is they can keep it and return the items. I have had it with the BS. When I use amazon not only do I get it faster, they always bring it to the door. Rain or shine. Unlike Canada post. If you don't want to do the work get another job and let the people who want to work take that one!

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K
12:08 pm EDT

Canada Post regular mail

I live at 1107 McConachie Blvd, Edmonton AB. This is an apartment building

My boyfriend and I order large parcels on a regular basis and until recently, have always had the postal employee, (a gentleman whose service was exemplary) page our apartment number and then we would go down to get our package.

My complaint is in regards to a new postal employee who has been delivering mail to my building for close to a month now. Several times now, when our packages came in, she didn't try calling but instead left a notice for our package in our mailbox or WORSE, left these expensive items in hallway where we've had them stolen in the past.

We were home each time to receive package but this lady did not attempt to contact us.

In addition, when she went into building today to drop packages off at people's doors, she left a whole bunch of mailboxes open, where anyone could've grabbed my mail.

There has been a noticeable change in our service as of the last month.

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Update by Kathleen Peters
Jul 11, 2019 12:09 pm EDT

Please contact me at kathpeters270@gmail.com for any further information.

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D
10:23 am EDT

Canada Post delivery driver

WEDNESDAY JULY 10/2019 10:00 AM

Good Morning, as I was walking across the intersection of Kent Drive and Mulock Dr. in Newmarket Ontario, one of your drivers was hoping to make her left hand turn before more west bound traffic slowed her down. I was already 4 steps or more into the street and she decided to keep going. I had to stop walking to avoid her. I put my arms up and called to her, she sped away even faster. I have seen this particular driver doing U-turns there and now has endangered my well being while I am doing business for my employer, ironically walking to the Canada Post Mailbox to send off letters of business.

I am not the complaining type, I know traffic is unbearable these days, but there is no excuse to getting that close to a fellow human being just to save another few seconds of wait time for vehicles to pass.
I expect that the driver came from the office just west of Kent Drive in Newmarket, Mulock Drive office, as I have seen her speeding by us almost daily.

I want this to be discussed with her, if not, I will visit the office up the road in person. All she had to do is make eye contact, wave, and I may have stopped to let her go, but I surely had the right of way.

Respectfully

David Stewart
MANAGER FIRST STUDENT BODY SHOP

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J
5:02 pm EDT

Canada Post letters having correct typed mailing address being sent back to sender

We have experienced times where mail we have been told has been forwarded to us has not arrived. At times these are cheques, which as a charitable organization is our lifeline.

Just yesterday, July 08th, we received a call from a donor whose letter (containing a contribution) was sent back to them with a yellow Moved Sticker - Address unknown was put on the envelope. They also informed us that their March contribution was never cashed, this being as it was not delivered to us.

We confirmed that our correct address was typed on the letter, and there should have been no issue.

Please inform me how we can deal with this so it does not occur again.

John Toth

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M
4:36 pm EDT

Canada Post delivery service

Since moving to Cheadle 1.5 years ago I have had nothing but ongoing issues with Canada Post mis-deliverying our mail on a regular basis.

We missed an important government deadline because a piece of mail arrived 2 months late. Our packages go missing and are mis-delivered on a regular basis.

I have numerous ticket numbers for issues over the past 18 months and nothing is being done to improve this situation. I do everything in my power to not ship anything through Canada Post. Being that I am a Supply Chain manager I hope you realize how much $ this actually costs you :) I will support the most foreign company I can find before I will give them a dime of my/company money but am forced to use them for mail and the odd package. The worst part is there are no repercussions because no one at Canada Post cares and there is no one to hold them in line.

Keep wanting more money and keep striking but you can't even perform the basics of your job which is getting my mail and parcels to me in the time promised (which every other courier company in the world seems to be able to do just fine and when they do make a mistake they make it right instead of your customer service)

I highly doubt anything will be done with this, you aren't interested in improving your service, just whining that we should pay you more to not deliver our stuff. It's a disgrace that you have Canada in your name.

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K
1:00 pm EDT

Canada Post Delivery and chat support

Canada post delivered my parcel on the 7th as planned, great .. eh ?
wrong, they didn't just miss my street, town, or region, no they delivered it in a different province !
when contacting Canada post by chat all i got was apologies and empty promises.. and that it would take a week longer for my parcel to be delivered...
here is the privacy-altered chat note.

In response to question: my package was delivered to the wrong place
K
my package was delivered to the wrong place
System: Hi, krijn, thank you for visiting!
Keep in mind this conversation will end if left inactive for 15 minutes.
System: Thanks for your patience. You're second in line.
System: You're connected to a customer service agent. Let us know how we can help!
System: You'll be connected to a customer service agent shortly.
A
Hello krijn, thank you for contacting Canada Post Customer Service. My name is Adam. I see that you are contacting us as your package was delivered to the wrong place, is this correct?
K
yes
K
LLXXXXXXXXCN
A
I do apologize for this situation and will do everything within my power to assist you today. In order to better assist you, may I ask you a few questions?
K
this was suposed to come to me here in my town Ontario, not to someone in Quebec
A
I'm very sorry you've experienced this inconvenience, as I understood you are the receiver, right?
K
yes
A
Thank you for the information, is this item for business or personal purposes?
K
personal
A
Thank you for the information, may I put you on hold for five minutes to look into this for you, please?
K
yes
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
K
Shipping address

my street
my town
ontario
my postal code

A
Thank you for waiting, The scanning information indicates that Canada Post made an error in sorting your item. It is not delivered yet, it was scan error, I do apologize for this inconvenience but rest assured that Canada Post is committed to delivering your item and that we have corrected the error. Your item continues to move through our mail stream. Our best estimate is that the item will be delivered on Friday, July 12, 2019. You can continue to track your item at canadapost.ca and sign up for email alerts so that we can advise you of any and all future scans. Also, what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
K
on the 12th ?
K
not acceptable
A
I'm very sorry you've experienced this inconvenience.
K
your company made the mistake, your company get on this and get me my parcel early next week
K
if it arrives on the 12th all hell will break out
A
We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
K
apologies don't get me my parcel
A
what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
K
so contact whoever you have to contact and get me my parcel no later then wednesday
A
We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
K
i can track my parcel online.
K
seriously, how can Canada post just asume people will wait because they messed up
K
and this is not even the 1st time
A
I do apologize for the inconvenience. Is there anything else that I can do to help you with this issue today?
K
i have a postal delivery person that cant read.. or my mail would not end up at my neighbours and their mail with me
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
A
I'm sorry to hear that. I do apologize for the inconvenience.
K
i get notifications for items that fit in my mailbox, but to make sure i put extra effort into getting my mail i then have to track down where that parcel went cause the delivery person didnt fill out the ticket
K
so apologies mean nothing to me... actions do
K
so get on it and get it sorted.. remember wednesday is the cutoff date
A
what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
System: Thanks for chatting with us today!
System: Chat Disconnected
Canada Post

seriously, we are the customers of Canada Post, we have to pay extreme shipping charges and then when they mess up they will offer an "we are sorry" and nothing else.
and because Canada post is basically the only company that deals with this stuff we are not "customers" but "victims" of their system.
complaining... i have done that, by phone.. with Canada post.. last time my parcel got delivered to my neighbour.. 3 days later i received a check from my company for fuel expenditure.. and the envelope had been opened... another envelope had been torn in half..

and that was after i complained about the postal worker seeming inability to differentiate between numbers.

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R
5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canada Post missing package

A friend of ours mailed us a package (content: 4 hooded child towels) from Ohio US to Canada with Tracking number CJ169523954US is showing delivered to Brampton at 10:44am on June 7, 2019. However item has not been recieved so far. Several attempts to locate with online chats since June 15 with Canada Post including under Ticket# [protected] and yet issue remains unresolved. I am attaching the record of tracking. Will appreciate if you can investigate and provide resolution.
Thank you.
Kristine Balicha
10 Alston Court
Brampton, ON L6W 3B6
Phone: [protected]
email: rodriguez.[protected]@gmail.com

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10:04 pm EDT

Canada Post service

Over the past few years our post office hours have been rediculous there are tmes posted on the door of when the post office is supposed to be open but the door is locked and we cant get our mail, I went there today at 4:00 and the sign says 4:30 why was the door locked? Why cant I get my mail? The pst office hourse dont work for someone working a 9-5 job, we are not able to get our mail on satudays and the only time the office is open late is on a thursday and thats still hit and miss this is getting very exhausting and very unproffesional why do I and other people in the comunity have to work around the post offices hit and miss hours of opperation? I would like this delt with and so would other people in the comunity, why cant the boxes be accessible to the public atleast? Please fix this issue

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3:15 pm EDT

Canada Post driver on the road

license plate: AT-56911
On Danforth AVE heading east towards Playter BLVD
Driver heading east on Danforth was driving recklessly. Almost hit my car from the SIDE because they failed to yield to traffic merging in from a closing lane; literally to get ONE car ahead, she sped up to a dangerous speed and slammed on her breaks right beside me car.
The driver was showing me obscene hand gestures. (Such as shrugging and following it up with flashing me the finger)And coming super close to my bumper as we were nearing Playter BLD. The driver attempted to drive around me, on the westbound traffic lane onto on coming traffic as well to go around me so that she can make a left turn before me on to Playter blvd. If I was as aggressive as she was, I could've not let her back into the proper side of the road and in which case she would have caused a road closing accident on one of the most busiest streets in the GTA (east Bloor line).
As she was turning left on to Playter from Danforth, I snapped a picture of her license plates and yelled out my window that I will be reporting her to Canada Post. To which she replied with sticking her finger out the window at me.
I suggest this person is relieved of their position immediately. This is a prime reason why most people go with privatized carriers instead of Canada post... even though it's free. The employees don't take any pride in their work and it shows with the drivers I encounter each experience.

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Canada Post In-depth Review

Service Quality:

Delivery Speed: Canada Post provides fast and efficient delivery service, ensuring that packages reach their destinations in a timely manner.

Package Handling: The handling of packages by Canada Post is commendable, as they take great care to ensure that items are properly packaged and protected during transit.

Accuracy of Delivery: Canada Post has a high level of accuracy when it comes to delivering packages, ensuring that they reach the correct recipients without any errors.

Customer Service:

Responsiveness: Canada Post's customer service team is highly responsive, promptly addressing any queries or concerns raised by customers.

Knowledgeability: The customer service representatives at Canada Post are knowledgeable and well-informed, providing accurate and helpful information to customers.

Professionalism: The professionalism displayed by Canada Post's customer service team is commendable, as they handle customer interactions with courtesy and professionalism.

Pricing and Value:

Cost of Shipping: Canada Post offers competitive shipping rates, ensuring that customers can send their packages at affordable prices.

Additional Fees: Canada Post is transparent about any additional fees that may be applicable, ensuring that customers are aware of the total cost of their shipments.

Value for Money: Customers can expect good value for their money when using Canada Post's services, as they provide reliable and efficient shipping options.

Tracking and Communication:

Tracking Accuracy: Canada Post's tracking system is highly accurate, allowing customers to easily track the progress of their shipments.

Updates and Notifications: Canada Post provides regular updates and notifications to customers, keeping them informed about the status of their packages.

Communication Channels: Canada Post offers various communication channels, including phone, email, and online chat, making it convenient for customers to reach out for assistance.

Website and User Experience:

Navigation and Ease of Use: Canada Post's website is user-friendly, with easy navigation that allows customers to quickly find the information they need.

Availability of Information: The website provides comprehensive information about Canada Post's services, rates, and policies, ensuring that customers have all the necessary details.

Online Tools and Features: Canada Post offers a range of online tools and features, such as package tracking, shipping calculators, and address verification, enhancing the overall user experience.

Reliability and Consistency:

Consistency of Service: Canada Post consistently delivers packages with reliability, ensuring that customers can trust their shipments to arrive on time.

Dependability: Canada Post is a dependable shipping provider, known for their commitment to delivering packages safely and on schedule.

On-time Delivery Rate: Canada Post has a high on-time delivery rate, ensuring that packages are delivered within the expected timeframe.

International Shipping:

International Delivery Options: Canada Post offers a range of international delivery options, allowing customers to choose the most suitable method for their shipments.

Customs Handling: Canada Post efficiently handles customs procedures for international shipments, ensuring smooth and hassle-free delivery.

Tracking and Support: Customers can easily track their international shipments with Canada Post's tracking system, and the support team is available to assist with any queries or concerns.

Complaint Resolution:

Handling of Complaints: Canada Post handles complaints in a prompt and professional manner, ensuring that customer concerns are addressed effectively.

Timeliness of Resolutions: Canada Post strives to resolve complaints in a timely manner, ensuring that customers receive a satisfactory resolution as quickly as possible.

Customer Satisfaction: Overall, Canada Post's complaint resolution process aims to achieve customer satisfaction by addressing issues and finding suitable solutions.

Accessibility:

Physical Locations: Canada Post has numerous physical locations across the country, making it convenient for customers to access their services.

Online Services: Canada Post offers a range of online services, allowing customers to conveniently manage their shipments and access important information.

Support for Individuals with Disabilities: Canada Post strives to provide support and accessibility for individuals with disabilities, ensuring that their services are inclusive and accommodating.

Environmental Responsibility:

Sustainable Practices: Canada Post is committed to implementing sustainable practices, such as using eco-friendly vehicles and reducing energy consumption.

Packaging Materials: Canada Post promotes the use of environmentally friendly packaging materials, minimizing the impact on the environment.

Carbon Footprint Reduction Efforts: Canada Post actively works towards reducing its carbon footprint through various initiatives, contributing to a greener and more sustainable future.

Overall Rating:

Summary of Pros and Cons: Canada Post offers fast and reliable delivery service, with competitive pricing and excellent customer service. However, occasional delays in delivery may occur.

Overall Satisfaction: Customers are generally satisfied with Canada Post's services, appreciating their efficiency and professionalism.

Recommendation to Users: I would recommend Canada Post to users who are looking for a reliable and affordable shipping provider with excellent customer service.

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Phone numbers

1866 607 6301 More phone numbers

Website

www.canadapost.ca

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